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Infotracer has a rating of 3.0 stars from 27,912 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
I wanted owner information period. The only reason I paid for this info which I can get elsewhere for free is because your report promised owner information, which is not on the report. Disappointed customer
Bad. Advertised giving car owner info.
Fake advertising. Should have provided the info that was advertising
Hello Bruce,
Thank you for your review. We sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Straightforward and easy and I would definitely recommend it to everyone
Well I'm no expert but you guys did a great job so far
Hello Lome,
Thank you for your positive feedback! We're thrilled you found our process straightforward and easy. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until July 11,2024.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want to cancel my subscription. I didn't find what I was looking for
Hello Cody,
Thank you for your review. I’m sorry you didn't find the information you were looking for.
I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until July 11,2024.
Allow me to make your experience better. I can help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not accurate information. The informative not accurate whatsoever
Hello Kimberly,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the accurate information that you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please be advised that your account is active and will renew on July 11,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not have requires info to help me with my problem, even though they said they would
Cancelled my service
Hello Thomas,
I'm sorry you're not satisfied with our service. This is not the kind of experience we wanted you to have.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I can see you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until June 29,2024.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site provided zero lien or mortgage information on my property.
Provide the services you list.
Hello David,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't get the info I needed as it keeps wanting more money. This is a joke!
Hello Phillip,
We sincerely apologize for any inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed one thing on this report and it showed it would be in the report. I get the report and big surprise, that information is not on there. All i needed is to see who the last title owner was so i could contact them about the vehicle being abandonded on my property. I bet its in the "premium data". Bunch of scammers on this site. Keep the money I will just never use or reccomend you.
Hello Joel,
We’re sorry to hear about your experience. I understand how frustrating it must be not to get the information that you need. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, although the premium report may provide additional vehicle specification details, your regular subscription can determine vehicle ownership if it is publicly available, just as the same as premium reports.
Nonetheless, I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Garbage service. They lie. It doesn't work. They don't give you the info they claim that they will. Don't pay for this crap.
Hello Anastasia,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your advertising is misleading. It indicated accident report was included but that is in the premium report which is not your site said.
Hello Franz,
Thank you for sharing your feedback, and I'm sorry we could not provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I forwarded a request for the vehicle's accident report to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It showed it had users name. Do I paid and didn't get name or any info!
Hello Colleen,
Thank you for your feedback, and I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information you need. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running an IP Address search. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
Since we could not provide the information, I canceled the account and processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great prices and quick response great overall thank you so much
Hello Conner,
Thank you so much for your kind words! We're thrilled you're happy with our service and that you found our prices competitive and our response times quick. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use. Found the info I was looking for. Recommend to anyone
I wish it would have told me if the email was current and still in use
Hello Cindy,
Thank you for your feedback! We're thrilled you found our service easy to use and that you will recommend us to others. Your recommendation means a lot to us. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Do not buy this. Very misleading and misrepresenting what you actually get with purchase. They will ask for $10 more to get pertinent information. Also, they do not respond to messages about cancellation.
Zero stars
Hello Ginger,
Thank you for your feedback; we're sorry about your experience. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Additionally, the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see that you have already contacted customer service to cancel and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until May 12,2024.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fake didn't find any divorce records on here. Fake advertising
Hello Michelle,
Thank you for leaving a review, and I’m sorry you did not find the information you were looking for. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid $15 for a premium report to get the same report I already saw. Contacted support and still waiting. Not a good feeling to rave about a premium report and have nothing but a $15.00 bill to show for it.
Not contacted about my issue. Quick to bill though...
Refund the premium report
Hello Eric,
We sincerely apologize for any inconvenience this has caused you. Please know that although premium reports will provide additional information, the availability of the data still depends on what was gathered publicly. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we could not provide additional information, I refunded $ 15 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Its ok. Not what i expected... but will try more searches./..
Hello Benjamin,
Thank you for your feedback. I'm sorry our service did not meet your expectations. We appreciate your willingness to give us another try, and we hope you can find what you were looking for on the site. If not, please call or email us at askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No owner name available even after you pay very disappointing
Hello Liliane,
We sincerely apologize if we could not provide the owner's name of the vehicle you were searching for.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Our records show that your account has been canceled, and you will not see any future charges from us. The payment made will allow you access until July 9,2024. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Absolutely useless waste of money. No data returned in the report at all.
Hello Danny,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed.
I can see you were trying to find information on a VIN. I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Where is the name of the title holder? I can't get insurance because DMV says there is another title holder, but I don't know who. This service showed a thumbnail (blurred) that supposedly shows the title holder's name, but I don't see it anywhere. I will call Visa and file a complaint.
Hello Kevin,
Thank you for your review, and I'm sorry we could not provide the owner information for the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Please know that confidential information about car owners is controlled by the Driver’s Privacy Protection Act to prevent illegal purposes. This is why the transfer of ownership details from one owner to another is not part of the service we offer; hence, we are unable to determine the current and previous owners of the vehicle.
We can only provide a list of possible owners, which may include the owner’s name, address, and contact information as long as the records are publicly available.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It's a scam to get you to pay more money.
Once you pay the 2.95 it then wants another 9.95
Trying to cancel and get a refund is a joke
Clear offers
Hello Doug,
Thank you for sharing your feedback, and I'm sorry our service did not meet your data needs. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I searched for a license plate online and Info Tracer website claimed have results but I had to pay for them. Upon paying the fee and creating an account, InfoTracer said there were no results. This shows Infotracer engages in false advertizing.
Customer Service said the fee was non-refundable. They backtracked when I said I would lodge a formal complaint with the state office of consumer protection.
Don't mislead consumers
Hello J M.,
We sincerely apologize for the inconvenience you experienced with our service. This is not the kind of experience we wanted you to have. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
Regarding the non-refundable fee, we apologize for any miscommunication. We prioritize customer experience and satisfaction, and we are glad to hear that our customer service team was able to rectify the situation upon further discussion.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Nothing that a google search couldn't pull. I was just looking for age n it couldn't even generate that.
Hello Michelle,
Thank you for your review, and I'm sorry our service did not meet your data needs. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I can see that we have issued a $15 refund for the premium report. Please expect the funds to reflect in 3 to 5 business days.
I still want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide all the info the report promises... this info can be found on kbb... no need to pay for it!
Hello D H.,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I do see that we have forwarded a ticket to our research team. One of them will get back to you within 24 to 48 hours. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Sonja,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315