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Infotracer has a rating of 3.0 stars from 27,912 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
The info I was looking for was not provided after it told me it was with payment. I got absolutely no useful info from your service
Include title #
Did not provide report, required additional "premium" report
Stop price gauging
Hello Maria,
Thank you for sharing your feedback, and I'm sorry you did not find the information you were looking for. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Nonetheless, I forwarded your concern to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I saw something about 'next payment date'... worries me a bit.
Hello Neil,
Thank you for your review, and we sincerely apologize for any inconvenience this has caused you.
Upon checking, I can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until July 8,2024.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Unlock the report only to realize there's a premium report further blocking the information
Hello Philip,
Thank you for your feedback, and I apologize for the confusion. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I can see you were running a search for a License Plate. I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
One would need to pay for premium to see ordinary accident records. This is after paying for one subscription.
Hello Ayo,
We sincerely apologize for any inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please be advised that your account is active and will renew on June 18,2024. If you wish to cancel, please give us a call or send an email to askinfotracer@ask.infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Absolutely no results while making it seem like there were.
still haven’t heard back from customer service.
Stop being deceptive in preliminary outputs to drive purchases. I’m issuing a chargeback.
Hello Jon,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we could not provide the information, I processed a refund of $19.95 and $15.00. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Got fooled by claims that info is available but it was actually not
Hello Yury,
Thank you for your feedback, and I'm sorry our service did not meet your data needs. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I want my money back. Membership did not include title lookup as advertised.
Don't lie to prospective customers.
Hello Christina,
Thank you for your review, and I'm sorry we could not provide the information you needed. I understand how frustrating it must be not to get the information that was promised.
Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I forwarded a request for the vehicle's title records to one of our research specialists, who will look into this for you. You will receive an update today. If, in any case, the result fails to satisfy your needs, we will gladly process the refund.
If you have any other concerns, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid the $10 extra for the owner lookup of a vehicle, and there was no data.
This service could perform due diligence to check that such data actually EXISTS, before offering users the option to pay a premium for the lookup.
Hello J S.,
Thank you for your feedback, and I'm sorry you're dissatisfied with the report you received. Please know that although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Our records show that your account has already been canceled, and you will no longer see further charges from us. Additionally, I refunded the fee of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Really hoping for no hidden fees but so far it seems the 7 day trial is all I will be paying. I made sure to let support know that I used only 1 day but happy with results. Will be using again and paying if in need of future use for sure if needed thank you very much
Very helpful and I appreciate the cancellation email thank you
When cancelling subscription the cancellation button should say cancellation and not just cancel. As cancel usually mean I want to go back and not go through with the process of unsubscribing. It’s just a bit confusing makes you worry about fees appearing out of nowhere after trying to cancel
Hello Benjamin,
Thank you for your feedback and for sharing your experience with us! We're glad you found our site helpful and that the cancellation process went smoothly. We value your feedback and will seriously consider your suggestion regarding the wording of the cancellation button for improvement.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't get the owner like your site says, pay and don't get $#*!...
Give the owners name like I said
Hello Steven,
We sincerely apologize if we could not provide the owner's information of the vehicle you were searching for. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide the information, I canceled the account and processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information I received was helpful. The charges were $2.95 per vehicle. However, when I cancelled the subscription (that I had for 1 day), the billing added to my account is $19.95.
Other than signing up on-line, customer service was only contacted when I canceled my subscription. It was then that I learned of the $19.95 charge in addition to the two $2.95 charges for the two reports I ordered.
The 2 reports were informative.
Hello Diane,
Thank you for sharing your experience. We're glad to hear that you found the information helpful, but we're sorry to learn about the unexpected charges.
Please know that you will only be charged the monthly fee of $19.95 if there's no cancellation before the trial period ends. The pre-checkout page gives you an overview of the package you choose, including the cost, details of the service, and length of the package. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I can see you've already contacted our customer service to cancel and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until May 27,2024.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I didn't learn anything about the person that I already didn't know from social media. Waste of time and money.
Hello Lynne,
Thank you for leaving a review, and I'm sorry you're dissatisfied with the report you received. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information obtained in the report was not even the correct person. Most of the information was outdated or incorrect.
Hello Sandra,
Thank you for sharing your feedback, and I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the accurate and updated information that you need. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid $19.95 for vehicle owner information and upon receiving the report was given a message that I would need to pay $2.95 more for the owner information. I paid that and it still didn't give me what I paid for.
Cancelled immediately and will be filing with my card issuer for a fraudulent charge.
By not scamming people.
Hello Clayton,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, I can only see the charge of $19.95 for the Monthly Unlimited Search Access, which allows you to search for a month to retrieve the data you requested.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $ 19.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Good so far, let's see what happens if the info checks out! If not let's see how long I can research
Hello Keevie,
Thank you for your review! We appreciate your interest in seeing how things unfold. We hope you can find what you were looking for on the site. If not, please give us a call or send an email to askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The blurred image said owners information and the report clearly doesn't include that information. Looks like you are clickbait for me to then do the premium report
Hello Dustin,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
I have also searched on my end to see if I could help yield the results for the VIN you were searching for, but I was unsuccessful. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had to pay to get the name on my report I paid and I still didn't get the name!
Hello Demi,
Thank you for your review. I’m sorry you did not find the information you were looking for. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see you were trying to find information on an IP Address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the IP Address is under any of the following conditions:
1. The person is using a VPN (Virtual Private Network)
2. The person has a Dynamic IP address, meaning his/her ISP assigns his device a temporary IP address only. Once the device is turned off and turned back on, the IP address will change, making it challenging to find the owner.
3. Additionally, network address translation (NAT) can hide an entire IP address range from the outside world behind a single internet-accessible IP address. While it's likely coming from a personal home connection, the city may be correct for the ISP but not the actual end-user subscriber of that ISP.
4. Or it has been purposely removed/blocked by an individual or the state for privacy, confidentiality, and security reasons.
Since we could not provide the information, I processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we will improve our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You say free then charge $ then want more $ crazy! You see now you want 50 characters
Hello Gary,
We sincerely apologize for the confusion and inconvenience this has caused you. Please note that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires fees for access, collections, updates, and sorting, which is why our reports are not free.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not provide the report as indicated………………………………………..
Hello Gary,
Thank you for leaving a review, and we sincerely apologize if you could not get the information you needed. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I can see that you've already contacted customer service to cancel, and I can confirm that your account has been canceled as requested. Rest assured, our company will no longer bill you. The payment made will allow you access until July 4,2024.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is not what I was looking for. Just cancel my subscription
Hello Jean,
Thank you for your feedback, and I’m sorry you did not find the information you were looking for on our website.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account. Rest assured, our company will no longer bill you. The payment made will allow you access until July 4,2024. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for Premium. No info on registration or ownership to be found.
Add information to the report that was requested: registration and/or ownship
Hello S P.,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner information.
I can see that you have already reached out to customer service. We tried to look for more information but were unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $1. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Skip it... It's very vague. The important info is not given.
no reply yet.
Be very clear what info is provided.
Hello Jason,
Thank you for sharing your feedback, and I'm sorry we could not provide the information you needed. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Our records show that your account has been canceled, and you will not see any future charges from us. The payment made will allow you access until July 4,2024. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was surprised at how quickly I received my results.
The information wa limited. However still useful
Hello Emma-Kate,
Thank you for sharing your experience with us. We're glad you were impressed with the speed of our service and found the information useful.
We apologize if the information seemed limited. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was very explained very well. Very fast results. Very pleased will. I would recommend the to everyone.
Hello Raquel,
Thank you for your wonderful review! We're delighted you found the information about your house well explained and that the results were delivered quickly. We appreciate that you will recommend us to others, and it means a lot to us. We count ourselves lucky for customers like you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Lenny,
Thank you for sharing your feedback, and I'm sorry we could not provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315