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Infotracer has a rating of 3.0 stars from 27,914 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Wow! I had a really bad customer who owed me $3900. It drove me crazy because I forgot to take down their last name and as a consequence my debt collector couldn't pursue. I entered in their email here. Paid a small fee. Bam! Last name! There it is! Thankyou Thankyou I got tracer 🙏
You haven't give me time to go through it yet to really rate you that's why you only got three stars
Hello Marcia,
I appreciate you leaving a review, and we apologize for sending an early survey invite. We hope that you were able to find what you were looking for on the site. If not, please give us a call or send an email to askinfotracer@ask.infotracer.com, and we will be more than happy to help.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I thought I paid for a full report, turns out I didn't. This company doesn't give you anything you can't get for free with any other website
Hello Sean,
I appreciate you leaving feedback, and I'm sorry you're dissatisfied with the report you received. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You promise information that you don't deliver and claim to be free only to bait & switch your clientele
Include promised information
Hello Brad,
Thank you for your feedback, and I'm sorry our service did not meet your data needs. I understand how frustrating it must be not to get the information that was promised. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I'd rather my money back cause i am only able to see the same information I got for free from a plain google serch
Hello Shawn,
I'm sorry to hear about your disappointment. We value your feedback, and we understand your concerns.
I reviewed the account, and the results of your searches can be found under the ‘MY REPORTS & SAVED REPORTS’ section. This validates your purchase; nonetheless, I’ll have our research experts do a deep-dive, extensive search. If, in any case, the result fails to satisfy your needs, we will gladly process the refund.
Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a service that told me I would get some information that wasn't provided at all. The only thing I was given was information I could have looked at for free online and then told I would need to pay 5x more then my initial payment if I wanted any further information.
no one responded/
You could have gave me the previous owners name and phone number and address or any sort of information to contact them like you said the reporti paid for would contain
Hello Tiffany,
I appreciate you leaving a review and I'm sorry we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue to run the search without any additional fees.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid to get more info yet all info is (not on file) and it does not even have the important information i paid for THANKS FOR THE SCAM!
Hello Mark,
Thank you for your review, and I'm sorry that you could not find the information you were looking for on our site.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very few things on this side is updated and up-to-date. I always do a search on myself to see how accurate the information is and a lot of it is very old and not quite correct. There's a couple things that are correct like past addresses some of the relatives but beyond that it's a way to get you to purchase more to get more different information. Very basic stuff like an email reverse search. I've never gotten one success on that yet.
More updates and do a better job with like reverse search situations and more up-to-date and accuracy is the best thing I could think of
Hello Dorothy,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we constantly update our information from time to time, so you can always check back for newly updated ones.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The site was s informative but apps could be lessened. Overall not a bad site though.
Hello Cathy,
Thank you for the 4-star review! We're glad you found our site informative. We value your feedback, and we appreciate your suggestions about the apps. We will take them into consideration as we strive to improve our user experience.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report did not give any information regarding the specific request. I received other people's info with similar names, which I don't need. It was a waste of my money. I won't refer your company to anyone. It's a scam!
Letting person know what they will get. An upgrade gave me the same information as the first report.SCAM!
Hello Denise,
We're genuinely sorry to hear about your disappointment with the report you received. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Our data may contain errors and omissions due to legal state restrictions that are not in our control.
We want to turn things around and help you get the necessary information. If you'd like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Even though the program acted like it was pulling information on the plate requested. In reality it was not and came back with "No information available"
If your not able to find the plate, just say so and don’t have someone wait as if you had.
Hello William,
Thank you for sharing your feedback and I'm sorry we could not provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured; we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Complete waste, advertise info that they don't provide until you pay the 2.95 and THEN pay 10.00 more to get the "detailed report"
Hello Jaimie,
I appreciate you leaving feedback, and I'm sorry we could not provide the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It said it would show me the money owed on the vehicle if I pay for the report then after I paid it now I can't find anything that shows money owed or lien report.
Hello Tayler,
Thank you for sharing your feedback. I’m sorry you did not find the information you were looking for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched to see if I could help yield the results for the VIN you were looking for, and our database shows no Lien Records found.
This means that the vehicle's history report indicates that there have been no reported significant instances of the vehicle having lien records. Furthermore, it signifies that there are no outstanding financial claims or restrictions that have not been publicly disclosed or reported based on the available records. These positive results reflect the vehicle's clean ownership status.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This automatically charges you with a subscription fee after first initial payment for information- NOT WORTH IT
It’s a BS
Hello Tara,
We apologize for the confusion and any inconvenience this has caused you.
After reviewing your account thoroughly, we found that no cancellation request was made before the end of your trial subscription, which is why the monthly fee was automatically charged.
On our checkout page, before the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership, are provided and must be approved/acknowledged for the purchase to be completed.
Nevertheless, we assure you that your account has been canceled. Since you haven't used the service beyond the trial, we issued a refund of $24.95. Please allow 3-5 business days for the funds to be placed back into your account.
Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pls refund the money because it didn't give me owner information
Hello David,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for.
I forwarded a request for the vehicle's owner's information to one of our research specialists, who will look into this for you. If we fail to provide the report, we will proceed with the refund. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
LookUpaPlate.com connected the plate number to a vehicle registered in Texas. To get a full report, that site sends you to InfoTracer.com, which charges you for the full report to tell you who owns the vehicle. After paying for the report, InfoTracer tells you that there are no results for that plate number or that owner. How is it that the paid site has less information than the free site? I was very disappointed.
Clearly there is information available, since the free site had information. If there is no information available, that should be stated before someone is charged for your service. It just felt like a scam.
Hello Deborah,
Thank you for sharing your feedback, and I'm sorry we could not provide you with the information on the vehicle's owner. Please know all customers are welcome to run a preliminary search. The Preliminary Search accesses people’s databases to confirm that the information exists in the United States. It may not match the search results obtained in the member’s area based on the same search parameters.
I ran the search on my end and was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
My initial search showed that there were multiple records for the plate I inquired about; including owner information, address, etc. After I paid to retrieve the records, the search came back with "no records available".
Don't be so misleading.
Hello Cody,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see here that you were running a search on a License Plate. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I went ahead and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very detailed with all the information I didn't need. I came to this site and chose to run this report based off the advertising of service/maintenance reports.
Have not received a response yet
Refund what I paid. 2.95 / 9.95. (12.90)
Hello Janice,
I appreciate you leaving feedback and I apologize for the inconvenience this has caused you. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Please know that service/maintenance records/history is not part of our service. We can provide publicly available Car Title details, VIN/Plate ownership, and vehicle specifications.
Since we were not able to provide the information, I processed a refund of $2.95 and $9.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I bought report to see owner of an unknown vehicle parked on my property but you baited me and switched. This information is not available. I want a refund
Hello James,
I appreciate you leaving a review, and I apologize that we could not provide the owner information for the vehicle you were searching for. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very non specific. The report is vague, no color etc or owner
Hello Pam,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid $10 extra for VIN and it didn't even have the information it said it would...Truthfully I want a refund...
I sent an email through customer support have not received a reply yet
Hello James,
We sincerely apologize for any inconvenience this has caused you. Please know that although premium reports will provide additional information, the data's availability still depends on what was additionally gathered publicly.
I can see that you’ve contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. I can also confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until May 19,2024.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The reason I signed up was to see the owner information but it's not shown.!
Hello Woon,
I appreciate you leaving a review, and I'm sorry we could not provide the vehicle's owner information. I can see you were running a search on a license plate. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and refunded the fee of $ 2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
All good. Rarely have issues while searching. I have been followed and hacked quite a bit. So being able to log in here without being redirected or this site being tampered with is great!
Rea ? I think that is her name. She is fabulous.
Was so helpful. Hi REA
Hello Robin,
Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us, and we agree that Rhea is truly a gem to have on our team! We count ourselves lucky to have customers like you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the premium service to learn of the ownership of a license plate and vin. It was advertised that this information is available for the premium fee, and then there was no information. I paid and did not get the information I was looking for. This was misleading advertising of goods and services and will never use this again.
Be upfront if you can obtain certain kinds of information. If ownership isn’t available for a license plate or VIN, you shouldn’t have to pay 15$ to find that out.
Hello Bennett,
We appreciate you leaving feedback and I'm sorry we could not provide you with the vehicle's ownership information. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was gathered publicly.
I have also searched on my end to see if I could help yield the results for the License Plate/VIN you were searching for, but I was unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $ 9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Incomplete and incorrect data. This was a complete scam. I would like my money back.
Hello Adam,
I sincerely apologize our service did not meet your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Regarding your refund request, we need to check for eligibility before we can issue a refund. Our research experts will try to verify if the record you are looking for is available and email you a custom report. If we fail to provide the report, we will issue a refund.
Please email me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Jesse,
Thank you so much for your positive feedback! We're thrilled that our service was able to help you locate the information you needed! Knowing that we've made a positive difference for our customers is always rewarding. Your review reaffirms the hard work we put in every day. So, thank you for your kind words; we look forward to seeing you again.
Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315