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Infotracer has a rating of 3.0 stars from 27,914 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Promptly provided all the information I need to make my decision!
Dennis Thomas
Horrible kept all the valuable info for premium subscription and wanted more to see that information
Give real facts
Hello Aryan,
Thank you for sharing your feedback, and I'm sorry about the inaccuracy of our report. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I would love to turn things around and make it right if I can. Please reach out to me at askinfotracer@ask.infotracer.com or call me at +1 833-922-2315. I look forward to hearing from you. Have a great day ahead, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Some stuff very decent but the premium stuff you guys have us paid for isn't worth it because you guys don't show much more or anything current you guys just show what is really public and can be found by going into a building but very nice to be able to do it at home
Hello Brittany,
Thank you for sharing your feedback. We're glad that you found the basic features useful and convenient.
We understand your concerns about the premium features and the value they provide. Please know that although premium reports will provide additional information, the availability of the data still depends on what was gathered publicly. We source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Your feedback is invaluable in helping us improve and tailor our services to meet your needs better. Rest assured; we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the initial report. It was very dated and did not offer much information. It's a bait and switch, you have to pay for a premium report if you want up-to-date accurate information.
Give a full report for the price that you quote
Hello James,
I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, although premium reports will provide additional information, the data's availability still depends on what was gathered publicly.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It doesn't tell me who owns the car. Plus that's the only reason why i bought it. That's weird
Hello Aniyah,
Thank you for your feedback, and I'm sorry we could not provide the vehicle's owner information.
I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I needed driver info, which it looks like you offer for 2.99, but then you try an upsell.
Hello Ronald,
I appreciate you leaving feedback, and I'm sorry we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Searching for additional information, but does not even show facts that I am aware of. Possibly have that information but must pay additional $15 to find out.
Only gives information for one state.
I just signed up 15 minutes ago and want a refund of my money!
Provide all information available and not add an additional charge to view it, as indicated during sign up.
Hello Brenda,
Thank you for sharing your feedback and I'm sorry you're dissatisfied with the report you received. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
Regarding your refund request, we need to check for eligibility before we can issue a refund. Our research experts will try to verify if the record you are looking for is available and send a custom report to you via email. If we fail to provide the report, we will issue a refund. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for the service when told report was ready. There was absolutely no more information in the report than what I could myself on a Google search. Waste of money.
Hello Gerard,
I appreciate you leaving feedback and I'm sorry we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you have already contacted our Live Chat Support, and we tried to look for more information but were unsuccessful. It could be that the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
Since we were not able to provide any information, I processed a refund of $1.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The website claims they could give me information on a vehicle with the license plate. That was false. The search did not find anything. Waste of time and money.
Hello Donald,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I ran the search on my end, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Since we were not able to provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Horrible it was a trial so stop making me pay! This is constantly happening when someone looks at trialling something if they wish to continue they would make sure the payment went through! I made sure it didn't cos I could only ever log in one time
Horrible again they don’t listen
Stop taking money for a subscription that was useless to me
Hello Maria,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms.
Our Terms of Service are also available at https://members.infotracer.com/terms.
We can confirm that your account has been canceled. Rest assured, our company will no longer bill you. If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The results are wrong. This truck is registered in NJ. I got results for someone in PA? Or CT?
Wrong owner name. The name should have been Roman Vargas notWilliam Geiger.
Terrble service, I want my money back.
Hello Shlomo,
Thank you for leaving a review, and I'm sorry about the inaccuracy of our report. I understand how frustrating it must be not to get the accurate information you need. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I refunded the $2.95 fee. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Limited information very deceiving I don't want to type anymore so stop demanding 50 characters
Hello Ivy,
Thank you for taking the time to leave us a review. I sincerely apologize for any inconvenience this has caused you. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Although you have already contacted our customer service to cancel, allow me to make your experience better. You can send me an email at askinfotracer@ask.infotracer.com or give me a call at +1 833-922-2315 so I can further assist you.
Looking forward to hearing from you.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
A waste of time and money
No information
False advertisement
Hello Moreemi,
I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the information that you need. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see you were running a search for a license plate/VIN, and I sincerely apologize, but I could not find any additional information on your request in our database. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $ 9.95. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You trick you and make you think that you're going to get some certain information but then when you spend the three bucks they want you to spend 10 more to still not get the information. Lame. Af.
Actually give the information that you pretend you're going to give in the beginning.
Hello Lyndsey,
We sincerely apologize for the inconvenience this has caused. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, Premium Reports are optional add-on services separate from your subscription. You can exit the pop-up notification and continue the search without extra fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was looking to match an e-mail address with the person's name. The phone number of the person matched the records here, but no name was provided.
Show the name of the individual otherwise it remains a mystery as to who the e-mail and phone number belong to.
Hello Ubaldo,
Thank you for your review, and I'm sorry you did not get the information you needed.
I can see that you were trying to find information on an email address. We sincerely apologize, but we could not find any additional information on your request within our database. This may happen if the email address is under any of the following conditions:
(1) is a dummy/system-generated email;
(2) has been added to the Do Not Email List;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Although a personal name is not provided, a matching phone# did verify the message on my phone.
First search found the right person but didn't have any updated info since 2009. Next searches no address at all. I need a mailing address and this was NOT helpful at ALL.
More current information.
Hello Josea,
I appreciate you leaving feedback and I'm sorry our service did not satisfy your data needs. Please know that we source our information from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Upon checking, I can see that you've already contacted customer service and can confirm that your account has been canceled. Rest assured, our company will no longer bill you. The payment made will allow you access until April 18,2024. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I couldn't find any information on the individual I was looking up. When I knew the individual had been arrested, and had other facts that your site wouldn't show.
I am waiting to get confirmation that this membership has been cancelled, as I have requested.
Hello Nichole,
Thank you for your feedback and I'm sorry you could not find the information on our site. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Since we were not able to provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not good information provided, just plain/free information that I already have
Hello Yuebing,
Thank you for your feedback, and I'm sorry our service did not meet your data needs. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for a subscription and was kicked off without a refund in a hour.
Never responded
Tell ppl why there kicked off and refund
Hello Anonymous,
We sincerely apologize for any inconvenience this has caused you.
Upon checking, one of our team members emailed asking for information to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This should be criminal I want to know who owns said vehicle which I I was led to believe this service would provide that info. It didnt. Total scam.
Hello Mike,
We sincerely apologize we could not provide the vehicle's owner information. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
First of all, u get incorrect info. Then as u try to get more info. They suddenly flag u as "abusing" and or over using their system. Something along those lines then they cut u off telling u you're suspended. Dumb as heck. Save yourself time and money and use BeenVerified.com. VERY DISSATISFIED WITH INFOTRACER. TALK ABOUT a BS GIMMICK.
Hello Yer,
We appreciate you leaving feedback, and I'm sorry you're dissatisfied with the report you received. I understand how frustrating it must be not to get the accurate information you need. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Please know that the notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without additional fees. Upon checking, One of our team members emailed you information on how to reinstate your account and continue your searches.
We look forward to hearing from you. Have a nice day ahead, and stay safe!
Sincerely,
Zyra
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This gave me no information at all. I already knew name and phone number and that's all it gave me. Additionally, I know of atleast 2 social profiles and this shows none!
Hello Kimberly,
Thank you for taking the time to give us a review and we sincerely apologize if you could not get the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see that you contacted our Live Chat Support and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
No help only shows previous owners. Waste of time and money…………………..
Hello Lynnette,
Thank you for sharing your feedback, and I'm sorry we could not provide the information you needed. Please know that although our service allows you to search for vehicle ownership records, I regret to inform you that we don't provide transfer of ownership details. Thus, we cannot determine if the information available is the current or previous owner.
We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This was the third place I have looked for the information I needed, and I found it on yours. You guys are great.
I don’t think you need to improve. I think it was great.
Hello Shevawn,
Thank you so much for your positive review! We're delighted to hear about your positive experience! Thank you for choosing us as your source of information. Our goal is to provide reliable and accessible information. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe.
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This site isn't up to date like it should be. When having to pay for a report, the information should be up to date and accurate.
Information should be accurate an up to date
Hello K S.,
Thank you for sharing your feedback, and I'm sorry you're dissatisfied with the report you received. As a public records provider, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hello Dennis,
Thank you so much for your positive feedback! We're delighted we were able to provide all the information you needed promptly. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315