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Infotracer has a rating of 3.0 stars from 27,904 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Infotracer most frequently mention premium report, license plate, and owner information problems. Infotracer ranks 2nd among Background Check sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I personally have been scammed out of over 120,000.00 over the past two years, believing the person was really who she said to be. I now believe with your service I can find out details that no other site provides even at additional fees. Thank you, for the services provided.
If their results didn't lie when they said they had the owner information it would be really amazing! Instead I get to learn all about how many cylinders the vehicle has. It's all generic information that's accessible anywhere.
Very I accurate information. Much better resources FREE using basic web search. Requested my trial fee refunded as canceled in less than 10 it was that poor of a site. No response to refund request.
My request was ignored.
Use specific and accurate information instead of super generic. General Google search revealed more detailed info!
They hook you in with the free search and make you think they have the information. Then you pay for it and they have nothing. Very misleading.
Checking known information comes back outdated and incomplete
This site obviously can't get the information it claims to, so how do you improve a report when they can't deliver?
Hello K L.,
Thank you for leaving a review, and I'm sorry our service did not meet your data needs. Please note that all customers are welcome to run a preliminary search for free, which will provide a preview of the possible results available when you subscribe to our services. Nonetheless, maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid because I need someone's legal address (I don't care where they live per se, but I need their legal mailing address). All this site did was send me a link to DMV.
Sell an honest product
Hello Emily,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed.
I ran the search on my end and was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and refunded the fee of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I received absolutely useless information. No details about the car's configuration, but a bunch of records about its cost. Why does a person who buys a report need to know this?
Hello Pilip,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I typed a name and a small town. Your preliminary results indicated that you had located a person with that name in that small town. I paid. The results came. That town and that name were never displayed. Instead I got variations of the name in random locations all over The US. Very misleading. Clearly a waste of time and money.
Hello Douglas,
Thank you for taking the time to give us a review, and we sincerely apologize if you could not get the information you needed. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, we gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Waste! I already found EVERYTHING myself for free and I paid for. I NEED but one piece of information being held hostage. I blame myself. I should have known better.
Hi Amanda,
Thank you for taking the time to share your feedback. I’m sorry if you’re dissatisfied with the information you received.
I would appreciate the opportunity to assist you in resolving this matter. If you could share more about the specific information you need, I will do my best to help you. Feel free to call or email us at askinfotracer@ask.infotracer.com. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I advise anybody just thinking about doing this not to do it unless you have access to that person's phone which I did not and their post is very misleading because it says that you don't need access to the phone so I paid for this and they won't give me my money back and there's nothing I can do with it Very dishonest and misleading
Absolutely no help
Stop being so misleading on your post. Tell the truth.
Hello Amie,
We sincerely apologize for any inconvenience this has caused you.
I can see you were running a search for a License Plate/VIN. I’ve tried searching for it on my end but was also unsuccessful. It could be that the license plate/VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and refunded the fee of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The reports that I thought I paid for with the trial period were very limited because they expect more money for the actual report. Waste of time and a rip off!
Hello Ricki,
Thank you for your review, and I sincerely apologize for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
Additionally, we source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Was not able to conduct even a single Canadian search. Looked up three profiles that are well documented on social media and other places, but the tool came back with no results for each. Even looked up my own name and the search returned with no results, and my details can be found with a simple google search
Either bar Canadian searches from the tool or open it up to Canadians?
Hello Thomas,
Thank you for sharing your feedback, and I’m sorry you did not find the information you were looking for. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, our international searches are limited at the moment, and while we are expanding our resources, it is still under development, and further support is not yet available. Nonetheless, please be reminded that we constantly update our information from time to time, so you can always check back for newly updated ones.
Since we could not provide any information, I processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I signed up to get a full report and to my surprise you want $15 more dollars to actual show me anything! I will make sure and let any one that I can that this website is a TOTAL scam!
Hello Sarah,
We sincerely apologize for the confusion and inconvenience this has caused you. Please know that the notifications regarding additional fees for the Premium Reports are optional add-ons only. We have to pay a fee to access these extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can exit the pop-up notification, and it will continue to run the search without any additional fees.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Infotracer states that it will provide complete vehicle information, including the name of the owner of the car. But while it provides a ton of information, it does not provide the owner's name on its report.
Darlene was excellent--very kind and helpful. It's not her fault that the company misrepresents the information it provides, yet she deals with the consequences very professionaly and politely. I commend her for that.
Provide ALL of the information that you advertise.
Hello Thomas,
Thank you for sharing your feedback, and I'm sorry we could not provide the vehicle's owner's name. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Upon checking, I can see we were able to provide results. You can view the report in your account's 'MY SEARCHES & SAVED REPORTS' section. Just click on "SHOW OWNER INFO" and fill out the information to retrieve the owner's information.
We appreciate your recognition of Darlene's exceptional customer service. We're glad she could assist you professionally and courteously despite the limitations. She's truly a gem to have on our team!
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Paid for a report to find the owner of an abandoned vehicle. You gave me nothing but vehicle specs. Which I can see by looking at it.
Hi John,
Thank you for your feedback. I’m sorry if you did not get the information you were looking for.
I tried to find the information but was also unable to locate it. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Our data comes from various agencies, and while we work hard to ensure its accuracy, some information may not always be up-to-date or fully complete. You can find more details at this link: https://infotracer.com/terms/.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Easy to use and very comprehensive. A wrecked car was left on our church lot. Need to know who owns it so we can help her. Thanks.
Hi Michael,
Thank you for your positive feedback! We’re glad you found our service easy to use and comprehensive. Your satisfaction is our priority. If you need further assistance, don’t hesitate to contact us by phone or email us at askinfotracer@ask.infotracer.com. We're always here to help. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The report does not contain any additional information than what was already available for free. The description of this service is misleading.
Hi Trudie,
Thank you for your feedback. I’m sorry you were dissatisfied with the report you received.
Our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current or complete. You can see the details on this link:
https://infotracer.com/terms/
I tried to find additional information within our database, but the same data was found. This could be due to Driver’s Privacy Protection Act (DPPA) restrictions. We cannot guarantee access, as mentioned in our FAQs: Data Questions: https://infotracer.com/faq/. We appreciate your understanding.
Please let us know if there's anything else we can assist you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was great gave me more information than a lot of others that I've tried. Found exactly what I was looking for
The free trail should involve the details but the payment is worth the information
Hello Eric,
Thank you so much for your kind review! We're delighted you found our service thorough and helpful. We're glad it provided the detailed information you were looking for. We work hard to meet your expectations and are happy to hear we hit the mark for you.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Not much details. But basic stuff is there. Doesn't provide aa much information as you could find on google for free though.
Deeper search
Hello Jade,
Thank you for the 5-star review! I'm sorry you did not get much information on our website. We gather data from various sources, including courthouses, white page databases, vital records registries, social networks, archives, and other public record sources. As a result, some of the records we acquire may have errors. We cannot guarantee the accuracy or completeness of any records because they come directly from other sources and also due to legal state restrictions that are not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Everything was fine except it would not allow me to download or copy the report can you assist with that thank you
Please send me a copy of the report or download the report thank you
Hi Jessica,
Thank you for your 5-star rating! We’re glad everything else was fine, and I’m sorry you’re having difficulty downloading or copying the report.
I have downloaded the report and sent it to your email address. If you have difficulties opening it, please call us or email us at askinfotracer@ask.infotracer.com. We will be happy to help you retrieve your report.
You can also follow these steps for your future downloads.
Go to My Reports.
Look for the report you want to download.
Click View Report button.
Click the PDF button to download the report.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Report showed no ownership info. What a rip off. I can see what kind of car it is and color. Without upgrading don't know the owners.
Hi Lisa,
Thank you for sharing your feedback! I’m sorry you did not receive the information you needed.
I understand you are looking for the vehicle's owner's information. Please be advised that this information is more sensitive than the regular report, which is why it is only included in the Premium VIN Report.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. Sometimes, the specific information you’re looking for might not be available due to privacy laws and regulations. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It went good I found just what I needed about vehicle and how many owners almost like a paid for carfax
Hello Serina,
Thank you for sharing your experience. We're pleased you found the information you needed about the vehicle and its ownership history.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This is a rip off. Should be ashamed of yourself. Stealing money from people to get public info is disgraceful.
Hi John,
Thank you for your feedback. I’m sorry if you’re dissatisfied with the service.
Please note that the information in the Premium Report differs from our database. Accessing this report requires a fee, and it may include sensitive data not found elsewhere. We also do not have control over its contents. However, you can exit the pop-up notification, which will continue running the search without additional fees.
I tried searching for the information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA) protection. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great! Thanks prompt and fast replies! Really appreciate you guys taking care of everything for me and getting it resolved!
Hello Colleen,
Thank you so much for your kind words! We're thrilled you had a great experience with our customer service team. We work hard to meet your expectations, and we’re happy to hear we met them.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a great day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This was a scam. I will be filing a Complaint with the Federal Trade Commission about your website. I bought the $2.95 report and the "Premium" $9.95 report. Both had the exact same information. Then, apparently, my one time look up had a recurring monthly fee. I want my money back.
Damian M. Sammons, Esq.
Give me my money back.
Hello Damian,
We sincerely apologize for any inconvenience this has caused you. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
Additionally, although premium reports will provide additional information, the availability of the data still depends on what was additionally gathered publicly.
Regarding the recurring monthly fee, you will only be charged the monthly fee if there's no cancellation request before the trial ends. The pre-checkout page gives you an overview of the package you choose, including the cost, service details, and package length. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
I can see you were running a VIN search, and I sincerely apologize, but I could not find any additional information on your request within our database. It could be that the VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I processed a refund of $9.95 for the Premium Report. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I feel like i got tricked into paying for a very expensive subscription as i only wanted 1 report and thought a couple dollars wasn't bad only to get charged 25 dollars for a monthly subscription i didn't need
Hello Fernando,
We sincerely apologize for any inconvenience this has caused you. Please know that you were billed the monthly fee because we did not receive a cancellation request before the trial period ended.
The pre-checkout page gives you an overview of the package you choose, including the cost, service details, and package length. Before the billing was accepted and concluded, we asked you to carefully read the invoice and click the required buttons to show that you understood the terms and conditions.
Nonetheless, our records show that your account has been canceled, and you will not see any future charges from us. Since you haven't used the service beyond the trial, we issued a refund of $24.95. Please allow 3-5 business days for the funds to be placed back into your account.
Considering the refund, please be advised that you have been removed from our email listings, and your login has been deactivated. If you need further assistance, please don’t hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Definitely worth it! Don't pass it up! Found out what I had expected! Now I'm living without the problem!
Hello John,
Thank you for your review! We're delighted our service was very helpful and worth it for you. It's great to know that it helped you resolve your issue. If you need any further assistance, we're always here to help! Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This $#*! sucks its slow and gives just basic info for $26 a month to get full.report.as advertised you have to get premium.package, whereas others for same amount of $.you get it all without.having to upgrade
Hello Brad,
We sincerely apologize for any inconvenience this has caused you. Please know that everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit out of the pop-up notification, and it will continue to run the search without any additional fees.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I refunded the fee of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Gain trust and grow your business with customer reviews.
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Hi Vanessa,
Thank you for sharing your feedback. I’m sorry you did not receive the information you needed.
Please note that our data is sourced from multiple agencies, and while we strive for accuracy, some information may not always be current or complete. You can see the details on this link:
https://infotracer.com/terms/
As a courtesy, I have processed a refund of $2.95. You should expect the amount to appear in your statement within 3–5 business days. Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315