Saraf Furniture

While browsing to their website I was confused initially regarding choosing the right furniture. They are good team who not only use good quality but also provides best design for home

I ordered a mattress from Saraf furniture few days back, and it has delivered on time. They are very focused in providing the services to their customers. I really appreciate their efforts.

It's a company 2hich follow a policy of 1 fake product in even 5 n hence they maintain 80% of customers.
They use unseasoned wood which spoils preety fast as its easy to get ready for furniture.
The deliveries often go missing after even paying them.
They have trained customer service people like LL Agarwal and Raghunandan Saraf who wud convince u to fix it but sadly it won't fix ever n hence they charge u upfront so that u get stuck with them.

If u r looking for peace of mind then see elsewhere.

I had experience excellent customer services provided by saraf furniture. I am glad, after purchasing designer table and chairs at discounted price. You guys are really superb. Thank you so much.

At the Saraf Furniture showroom, I had a wonderful experience. Everyone was very polite and courteous. They were very helpful in their suggestions and showed us everything patiently.

Recently I purchased a table & chair set for my study room and I am really happy to buy from saraf furniture as the services and the quality of their products are good

I always buy furniture from saraf only as my previous all the experience with them are really good. The product quality, affordable price everything is good.

I bought a sofa set from here after searching from various stores online and offline but the quality and price saraf offer I didn't get that anywhere else It is a nice platform to buy furniture.

They deleted my review from their page. It shows how pathetic their management is. They are just fooling customers by showcasing good reviews. I don't even trust that those are customer reviews. Don't customize products if you don't have the capability. I paid upfront and placed my order on 2nd Dec. 4 months have already passed and am still waiting for a good product to be delivered.
1. Worst customer service ever. I sent more than 15 emails and made multiple calls. They don't have the decency to respond.
2. Raised complaint in consumer forum. Still no response.
3. The amount is taken upfront which is the biggest mistake I did. I don't have a choice but to wait for the product.
All these after buying products worth 1.5 lacs in total. Pathetic customisation and service. Not one person was able to help us in a timely manner and they denied a contact person who had the authority to take a decision. It not only about the quality of your furniture but also about the quality of your customer service. I wish there was a ZERO rating to give.

Please do not order anything at Insaraf store unless you are ready to wait forever for the order to be delivered. I ordered a bed, initially i was asked to wait for six weeks, now it has been THREE MONTHS and the order isn't delivered yet. Worst customer service.

If you want peace of mind, never purchase from insaraf.com.
I ordered a Japanese dining table set (6 seater) from insaraf.com on 9th January 2020 online.
I received the order on 26th January 2020. The table was damaged during assembly by their delivery boys. I got the replacement on 13th March 2020. The replacement table was not polished properly. The table didn't match the chairs so I again asked for replacement. And till date, I have not received inspite of them committing on several occasions.
Even after numerous emails and phone calls, I am yet to see an action from their side.
Extremely mismanaged company and a utterly unprofessional bunch of liars. I would never recommend insaraf to anybody. Sadly, ₹******* down the drain.

I purchased a sofa(2 Seater) from them, first of all they have no free installation facility (only for few selected cities which they claim) and installation charges are very high( site mentions RS 600-900 which they also say that it can't be confirmed). After installation, which I myself did after learning of high installation charges, I found sofa seats to be of very low quality and completely different from pictures that were being depicted on their site( low seating, small sized, with pieces coming out). On asking for a return, they said there is no return policy, on confronting them with the return policy on site, that on site it is written that it can be returned, they smartly changed the return policy overnight. Their call centre people are so very rude and doesn't reply properly, I have been sending e-mails to them, but they reply after 2-3 days and that too they say only one thing sorry for inconvenience we will send someone to install it, which I have been telling them through various mails that it is already installed, but they are sending almost the same reply with nil mention of return. I would request everyone not to get fooled by these people. There are much better other online portals like Pepperfry and Urban ladder, where I had a wonderful experience. These are money eaters, Request everyone to stay Away, I'm fighting for my return for last 15 days.
PS: don't get fooled by their what's app messages which they will send you to Make you buy fast.

I wish, I could give "0" start or negative mark.

WORST EXPERIENCE I EVER HAD IN MY LIFE, NIGHTMARE.

I would request all customer to go for any platform to buy wood product but not INSARAF.COM.

I can't describe how pathetic and horrible experience I have with SARAF FURNITURE.

It's been almost 45 days I placed my order and full advance payment but product still not delivered.

You people should be ashamed for claiming and advertising "Vocal of Local".

Very robotic/fixed -pre-typed response/reply to your every queries.

Not professional at all.

AND they are NOT REFUNDING my money as well just keep making excuses and "will get back to you" kind of response.

I ordered a dining table in early September which was to be delivered before Diwali, till today they have changed dates 6 times… and they don't even inform u untill u reach to them. Shameless people who will send u 1 liner emails with standard reverts… like product was rejected at quality check stage… till now thrice they hAve given me this reply. Every time they say will be dispatched within 3 weeks or before… and when 3 weeks have passed and I ask I get the same reply… within 3 weeks or before. Requested for refund to which they have rejected saying it is under production and now they can't refund… how come a product is under production from over 2 and a half months and still will take another 3 weeks for delivery. Tried reaching owner, director…nobody responded or may be I M not writing to right emails.

Super frustrated. And guess what my family gave away old dining table in October so are without dining table and every day I have to listen to them for making a fool out of myself by trusting such fraudsters.
Pls donot buy from them…. Ever. I am thinking of going to consumer court if now my order is not delivered before Christmas.

I purchased a couch and dining table for home at discounted price. The quality of furniture is very good so far and saraf furniture offered me a best price.

After purchasing bed, sofa and table from saraf furniture, I am very happy. They provided all furniture at affordable price and looking furniture, wooden quality is also durable.

I got a sofa set and bar unit from saraf furniture a six month ago. The quality is excellent so far and they offered me a discounted price. Thanks saraf furniture

Bought chairs and table for my home. After purchasing from saraf, it was quite surprising in terms of price and wooden quality. Normally anyone can purchase it. Thanks saraf furniture for supporting

I purchased two tables and four chairs set for my home. Design and finishing of all furniture are excellent. I am happy and satisfied with the services.

I was looking for new furniture for my office and house at reasonable prices. Then i found saraf furniture, where I got excellent designer furniture like sofa, chairs, and table at genuine price.

Excellent experience with Saraf Furniture and choice, highly recommended. Products selected were just as described, represented excellent value and delivery was quick.

I placed the order on 19th March, 2023, still no clarity by when I will receive my product.
Commitment to dispatch the product was -
1. First 9th April,
2. After that it changed 19th April,
3. After that 24th April,
4. After that 30th April and,
5. Now 10th May.

With all thisI have no confidence that these people will dispatch the product by 10th May.

Their customer care is pathetic with no escalation point.

Looks like either I need to forego the advance I paid or explore legal options.

I am quite disappointed by the way the bed box has been designed and delivered. While looking at the pictures, it did not clearly show that design fault in the bed box, and in my opinion it is a big design fault. The bed box ply is just thrown over the bed without any support. So if you lift the box from the hole provided at the end of the ply length, the piece will be too heavy and you won't be able to bear its weight. Hence technically, it's a design fault.
The ideal way should be that the ply is attached to hinges in the center and a handle be provided at the sides of the ply, horizontally direction. How do you expect to lift such a heavy-weight ply without any hinges/support? Do you expect the customer to lift that heavy piece like a Superman or what?

On top of it, you are providing a one-liner reply saying there is no problem. Bravo! On top of it, you are not even ready to bear the carpenter expense and it is my headache to solve your faulty product.

And why are you not ready to call me directly so that I can explain to you what the problem is? Your customer team says they are not allowed to transfer the call to you or your team.

Also your marketing guy who used to pick my call pre-purchase ( and was super friendly and pushy to make the purchase) has not even responding to my calls now. Totally absconding. Is this what you guys are signing up for?