• Saraf Furniture

Saraf Furniture

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Overview

Saraf Furniture has a rating of 3.8 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Saraf Furniture most frequently mention discounted price, sheesham wood, and coffee table. Saraf Furniture ranks 19th among Furniture sites.

  • Service
    112
  • Value
    109
  • Shipping
    110
  • Returns
    107
  • Quality
    105

This company does not typically respond to reviews

Positive reviews (last 12 months): 84%
Positive
21
Neutral
0
Negative
4
74
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How would you rate Saraf Furniture?
Top Positive Review

“Mast dezine ekdum badiya quality n well mentioned showroom.”

Radhey S.
7/12/24

Mast dezine ekdum badiya quality n well mentioned showroom. We wrapped for protection in transit and pleasant delivery people I bought a chester which fits my space perfectly. It's nice to have lots of small drawers to sort out small items for clothing. Sataff behavior is very good helpful

Top Critical Review

“Bad service”

supreetha m.
8/5/24

I have ordered tea table in month of June and expected delivery date was on 16th July. And till now i havent received my product & customer service team are unable tell the exact date of delivery still. And not heard any call back from the team. This is very disappointing.

Reviews (211)

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quality furniture (25)
Thumbnail of user supriyak13
India
1 review
1 helpful vote
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April 9th, 2021
Verified purchase

I don't understand how others could receive their orders. For me it's been 06 months since but no item has been received. Details of the event are as follows:
A coffee table set of 05 pcs (solid sheesham wood) worth 27,999/- was ordered from Saraf Furniture on 27 Oct 20.

Expected delivery date was 22 Nov 20.
Even after a lapse of 06 months, item has not been dispatched yet.
Firm has been approached several times both telephonically and through e mail to check the status of item or to cancel the order however everytime a next deadline is sought for. Calls are kept on hold for hours and everytime a callback is promised, which never actually came ever.

Such a pathetic response from the firm has resulted in monetary losses and subsequently mental harassment to me and my family.

Saraf Furniture is so shameless that neither they are delivering the table nor they are ready to refund the money.
I feel helpless and suggest you all to avoid ordering anything from their company. If someone can help me with this, please suggest.

Tip for consumers:
Never ever order from Saraf Furnitures

Products used:
I ordered a coffee table which has not been delivered even after 06 months

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Thumbnail of user chinkywadhwa021
India
1 review
0 helpful votes
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November 14th, 2023
• Updated review

I'm beyond thrilled with results. My room looks amazing with the brand new furniture from Saraf Furniture. The design of furniture looks was very elegant. I m very happy with my purchased.

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Loved the product they delivered
October 5th, 2023
• Previous review

The quality of furniture was amazing. I loved the product they delivered. I visit the store and order study table and chair. And its delivered in short delay. But when i received the product. This is very amazing soft and comfortable.

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Thumbnail of user ashishgupta93108
India
1 review
1 helpful vote
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October 18th, 2023

I purchase a furniture from Saraf furniture and the product designs was amazing and was comfortable too. And I post this Review after the one month of usage. Satisfied with my purchasing.

Thumbnail of user narenderd1
India
1 review
0 helpful votes
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June 27th, 2019

My experience with saraf furniture was excellent in terms of quality and service. I am happy that I got a sofa and chairs at a discount. Thank you much team saraf furniture

Thumbnail of user karthikeyar
India
1 review
0 helpful votes
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April 14th, 2020

I purchased the Dining table set recently in saraf furniture store and I must say the quality is really good and the service person which came for delivery is very polite.

Thumbnail of user karans80
India
1 review
0 helpful votes
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March 8th, 2021

Amazing collection of woodwork. All types of furniture are available. I had bought a study table at a very very reasonable price and the quality was amazing.

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Thumbnail of user rinkuk14
India
1 review
1 helpful vote
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January 11th, 2023

I purchased wardrobe, a bed and a mattress from insaraf. Wardrobe was sent of smaller size despite taking money for larger size and was told that they will return money of larger size so that I can keep smaller size. I refused and after multiple follow ups right size mattress was sent. Bed was supposed to be delivered in 4 weeks but took 3 months to deliver that too after begging and requesting multiple times. Wardrobe broke and cracked in 2 months of purchase and when checked for warranty with insaraf their team mentioned that only termites are covered and not the product. Despite the big claim of seasoned wood the product couldn't withstand 2 months of light cold weather. This is misleading advertisement and claim by insaraf that they give life time warranty when it's only termite treatment that is covered. There products are hollow when it's said it's solid wood and warranty is termite treatment and not product warranty. This calls for legal action against the company to wilfully lie and mislead the customer.

Tip for consumers:
Please read the reviews carefully for different brands and company before selecting a product online.

Products used:
Wardrobe, bed and mattress

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Value
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Thumbnail of user akashg9
India
1 review
0 helpful votes
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October 1st, 2019

My brother recommends me about saraf furniture. And I purchased a king-size bed from there. And when I got it. I am fully surprised by design and quality. I am very happy.

Thumbnail of user ranvijays5
India
1 review
1 helpful vote
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June 23rd, 2023

They charge high delivery charges after committing to free delivery. Customer service is pathetic. Not ready to deliver nor refund the money back. Forced to give 20% extra charges to deliver.

Tip for consumers:
commit free delivery but after getting the order and payment, asked for 20% extra for delivery.

Products used:
wooden mandir.

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Thumbnail of user amitj30
India
1 review
0 helpful votes
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April 4th, 2020

I have purchased modern design sofa set. And got it at discounted price. I must say Saraf Furniture is the best furniture store in the Sardashahr, Rajasthan.

Thumbnail of user adityak46
India
1 review
1 helpful vote
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October 13th, 2020

Poor quality product, poor packaging. The product is always in a damaged condition, poor customer support. Keeps wasting the time of the customer by not providing any resolution ever.

Thumbnail of user abhineetd
India
1 review
0 helpful votes
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April 25th, 2020

They are the very reputed company they provide best quality furniture with timely delivery, their sales team was very good they helped in choosing the best quality furniture

Thumbnail of user radhikas27
India
1 review
0 helpful votes
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May 14th, 2021

Team Saraf, I am really happy with your product and services. The dinning set I purchased is really unbelievable and matched my expectations. It's truly amazing.

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Thumbnail of user shalinirathoreart92
India
1 review
3 helpful votes
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November 10th, 2023
• Updated review

Excellent furniture in terms of quality, design and customizable. Highly recommended for people in Gurgaon. This is one-stop outlet for House decor including furniture of all kinds, upholstery etc.

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Fantastic showroom... vastly impressive variety of every furniture products
October 23rd, 2023
• Previous review

Fantastic showroom... vastly impressive variety of every furniture products one could ask for... personal and attentive customer service often from the owners themselves. Must visit Store for people who are looking for wide & unique range of quality furnishings.

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Thumbnail of user chaavib
India
1 review
0 helpful votes
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April 7th, 2020

I recently buy a sofa sen from Saraf Furniture basically insaraf.com, and happy with my decision. The quality of furniture is excellent and the design is marvelous.

Thumbnail of user nishuthakur.mrt
India
1 review
1 helpful vote
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December 5th, 2023

Recently i purchased a sofa from there and it's looks amazing in my living room. The Price are high but it's worth it products.

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Thumbnail of user pritama
India
1 review
0 helpful votes
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May 28th, 2020

Recently I bought a designer sofa set for my personal room and I was searching for them from a long time but at last, I found it at saraf furniture at an affordable price range.

Thumbnail of user samarc1
India
1 review
0 helpful votes
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May 20th, 2020

The quality of furniture is really good and best< my personal experience is also good with Saraf Furniture I buy a bed from them and quality is good and my furniture delivered on time.

Thumbnail of user vijaij1
Minnesota
1 review
0 helpful votes
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September 15th, 2023
Verified purchase

BIG MISTAKE! I made the mistake of ordering furniture online because I live overseas. I called them immediately afterwards to ensure they will be delivered within the date range they specified. I was in the country for 3 weeks and the date range was well within this time. When it did not come I called them, and they said it would be delivered before I left. A couple of days before I left it still had not come and I asked them to cancel the order and issue a refund. They asked me to email them, which I did. They said they would let me know the update soon. I followed up twice after returning from India, and they said they will check with the senior management. A month afterwards, I called them. I was told it was not their poliocy to cancel the order and they will not issue a refund. They gave me two options- to have it delivered at a different address or hold it for a year until I come, both of which were not acceptable to me. Why would I trust a company that had not sent me the shipment on time? There was no resolution, except an email that said it will be shipped within the next 2 hours- to an empty apartment to which I had told them I will not return for a year! Do yourself a favor and DO NOT ORDER FROM THIS UNETHICAL COMPANY.

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Thumbnail of user dileepk5
India
1 review
0 helpful votes
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June 29th, 2020

Recently i purchased study table for my son for its online classes and it was really good nicely build with high quality material.

Thumbnail of user neerupmad
India
1 review
2 helpful votes
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March 19th, 2021

Placed an order in January 1st week. Till date 19th March 2021, there is no delivery done, there is no date when they are going to deliver.
When we asked to refund they are giving excuse that COVID happened. They never bothered to update us that they are not able to deliver till I started following up about the delivery in March. As per their website shipping was supposed to be done on 23rd Feb, 2021. When I started following up about delivery their customer care started giving me fake promises of different dates, saying this is the confirmed date etc etc. After many many follow-ups I neither have the product nor my money.
NEVER EVER ORDER FROM INSARAF.

Products used:
We didn’t receive the dinning table till today.

Service
Value
Shipping
Returns
Quality
Thumbnail of user mayans
India
1 review
0 helpful votes
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July 28th, 2020

The furniture I purchased was delivered well in time by them they are known for providing best and good quality furniture

Thumbnail of user parabhs
Austria
1 review
0 helpful votes
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July 28th, 2020

Saraf had provided amazing designs of furniture they are good company to deal with I will recommend to everyone

Thumbnail of user bhushans1
New Jersey
1 review
0 helpful votes
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May 30th, 2020

I ordered a double bed for my room which I found online on their website, they delivered my furniture well in time and installed by them

Thumbnail of user kadambinis
India
1 review
0 helpful votes
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June 25th, 2020

I ordered furniture online after many recommendation from my friends and family members they have quality furniture guaranteed

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Thumbnail of user saraff1
Aniket S.
Staff
Typically does not respond to reviews

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