Saraf Furniture

Recently I buy a 5 seater sofa from Saraf Furniture, quuality is excellent & design is unique. Also it delivers on time.

Bought a dining table set after my visit to the saraf store and their team helped in customizing the stuff

I ordered the bed with 2 side tables for my parents bedroom, keeping in the mind the existing color scheme and mattress size we have.
Sadly, wrong polish finish was delivered to our home on Monday Nov 9th. The driver argued continuously with my mother that the paper work says it's the same color that we ordered and his job is to only deliver. If we have further questions we should contact the company. And here is where the fun begins.
The only way to get any word from this company is via a support email address which haven't responded to my emails since Monday, other than acknowledging that my complaint has been received and I'll hear back in 2 days. A week later no follow up. Now it has been 20days issue still not resolved.
We reached out to the local store, where my parents went to check the color of the finish, before I placed the online order. Of course, the person keep on arguing that he has nothing to do with the order and they are just a display location and we should email support team for help. The online customer service chat recommended to email support team as well.
With Rs. 40,000 spent on a product that I didn't order I'm not sure what is taking this company so long to replace the furniture with the correct color. Also to note that the bed is 2" longer than the size listed on the website, which doesn't allow us to use the mattress we already have.
So, not only did I get incorrect color I'm stuck with incorrect size as well. I would recommend not to waste your money with this company. I fully heartedly wanted to support local "made in India" brand but alas this is where I feel hopeless and cheated. I loved their designs and would have definitely ordered more stuff if our initial experience was positive but now I can't trust them.
Attached is a photo of what is shown on their website and what we received.

Saraf Furniture store have so many variety in furniture. You can found all type of household furniture here at an reasonable rate.

This review is not just limited to this product but for this entire operation and attitude of Insaraf. First time I've decided to order something from Insaraf, and then ordered this tv unit. They claim on their website that product deliver within 14 day but I received the product after 2 months. At the time of delivery I saw there are issues with the product, doors were not closing properly, and there was visible bent in all three doors. I asked delivery peoples to take the product back, but they insist that they cannot. Take it back and a carpenter will come to fix it. Their carpenter came after 20 days of delivery, and after examining he said that it's not fixable and has to be replaced. It's been another 2 months and I've not received the replaced product.
Now here comes Insaraf's state of the art customer service. Till today, I must have followed up with their customer care team for at least 50 times(and I can assure you that they will never bother to call you back). Every time their customer care exec will give another date for delivery or will make some other excuse of not able to deliver till date. For them it's the one off instance and never happens with anyone or anytime but I'm sure by seeing their attitude and work ethics is that it's not some odd instance and happens with many people.
It's been almost 4 months since I've ordered my product and I still do not have any update if I'll get an un-defected proper product or not. I urge anyone who can see this review that not to trust Insaraf ever. Neither their service, not their product is at per with basic quality. And all they do is making fool of customers. Stay away from Insaraf

Excellent service. They delivered the best product everytime. I will bought many products from here. The quality of the product is always same.

We got a couch and coffee table from Best Furniture a year ago. The quality is good so far and they offered us a good price. Happy customer.

I bought a table & chair set from saraf last month the price range of the product was affordable and according to price the quality was really good

A must place to visit the store. The store ambience was amazing and the products in the store was very excellent in the affordable prices.

Great service from Saraf furniture. They will give me best product always when I visit there.Thanks for give me the best furniture for my room.

Quality of my Dining table is really excellent & design is good. My furniture also delivers on time.

I got my Sofa delivered to my home. The sofa is perfect for available space in my living room. The delivery team was very helpful.

Best one stop solution to purchase furniture of premium quality. I ordered a sheesham furniture and it is very good in quality.

Recently I buy a sofa set from saraf furniture the design of sofa set is so unique and quality is best.

For online furniture I trust saraf furniture they have good reputation when it comes to quality furniture

I ordered a quality furniture from them they provided the furniture well in time. Good sales team that help in choosing quality furniture

I purchased a dining table set and a 6 seater sofa set from here and i must say the quality and the purchase price both were good

I purchased furniture online first time and got satisfied with the quality of furniture, I am happy with the service as well

Place your order and just forget about it.
They charge in advance and don't reply to your calls and queries.
Don't waste your money

The team is very good they provide the solid furniture and they delivered the furniture well in time without any problem

The team had delivered a good quality product within prescribed time. They have a good and professional team

Well, Saraf furniture is really a good option to buy all furniture. The furniture is having good quality and designs are extremely good.

Recently I bought a office chair from the Saraf furniture store. The quality of the office chair is really amazing.