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Instagram

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Overview

Instagram has a rating of 2.2 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Instagram most frequently mention social media, customer service, and community guidelines problems. Instagram ranks 220th among Mobile Applications sites.

  • Service
    161
  • Value
    145
  • Shipping
    114
  • Returns
    109
  • Quality
    144
Positive reviews (last 12 months): 17.2%
Positive
5
Neutral
0
Negative
24
188
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How would you rate Instagram?
Top Positive Review

“Efficient delivery”

Nejielek A.
7/3/24

I recommend instafollowers because their service is usually fast but very efficient and their customer service is reliable offering you an expedited delivery in slow delivery case days or in the event where you purchase real content and you shall lose a like or follower instafollowers customer service is fast acting

Top Critical Review

“Just a scam”

TT T.
10/11/24

So I get a notification that I posted spam via IG. I'm no influencer or celebrity, not on their a lot but, have spam lol. So then they say you can ask for a review but, of course you can't get in because they have disabled the account and requesting the code via cell phone doesn't work. You request it and nothing. Same thing if you go directly to the "oversight board". Basically they really want this outlet for people who don't work and use this for hundreds or thousands of followers. Good part if I need to go on there, I have another account lol...guess yall can't control everything.

Reviews (457)

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customer service (23)
Thumbnail of user aileenl21
Illinois
1 review
6 helpful votes
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April 19th, 2020

I purchase to classic_fashionwears and i spoke with CINDY and owner LISA. They scam me! No item delivered, no tracking given, they blocked me after 2 weeks stating the item
Was shipped and due to pandemic it will be late. Claiming they shipped via DHL. And they cant even refund! In short they are making me look like a fool!

Beware of this account!

Thumbnail of user franciscod97
Florida
1 review
1 helpful vote
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July 4th, 2021

It work for a few months now it is totally frozen!
I mean its an app!
So if the app don't work so what it is good for?
Like my car, if it doesn't run, it is not good for anything!
All bad businesses have no phone or link to talk to someone to get an answer and get it fixed.
Because they simply don't care!
Instagram managers... why your $#*! don't work?
Because you are incompetent!

Thumbnail of user cindyk36
Georgia
1 review
1 helpful vote
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August 20th, 2016

My daughter was logged out of her account somehow. We went into and it kept saying the password was incorrect, we requested an email link to change it. Got the link, reset it, with no luck! It would not let her in. I called customer service. First of all, I could not understand them, and they were going to charge up to $50.00 just to fix her account. When I questioned it, they were very rude and hung up on me.

Thumbnail of user christinas150
Luxembourg
3 reviews
6 helpful votes
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March 27th, 2018

I've been trying to contact them nultiple times bc my profile was hacked. Got no respond, nth! I tried to contact them on Twitter, via their stupid forms, via emails, nothing is working, they just don't care about your personal data! I have never had such a terrible experience with customer support as with Instagram.

Tip for consumers:
Keep in mind, if anything bad happens to your profile, there is no way you can have the access back

Service
Quality
Thumbnail of user zane
New Zealand
13 reviews
31 helpful votes
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March 17th, 2021

Excellent for posting nice images of yourself, interesting events, and friend and family pictures etc however the site does tend to be occasionally addictive and is often full of inappropriate sexual content, it would be good if Instagram could get rid of any genuinely violent or more often overly pornographic content whilst respecting those who wish to post opinions provided they aren't genuinely violently calling out against people.

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Value
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Thumbnail of user charlesc2588
Australia
1 review
1 helpful vote
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September 17th, 2022

@dean_collister has created an imposter account, using my images, to abuse, harass and fake my identity, which is in direct violation of Instagram's policies.

The fake account created *******@dean_collister can be easily found by *******@charlesdoesguitarfan

My account *******@charlesdoesisaguitar

Here comes the indisputable evidence again.

Charles *******@charlesdoesisaguitar

I will not stop until the fake account is removed.

Tip for consumers:
Remove the fake account created by @dean_collister

The account is @charlesdoesguitarfan

My account is @charlesdoesisaguitar

Products used:
Remove the fake account created by @dean_collister

The account is @charlesdoesguitarfan

My account is @charlesdoesisaguitar

Service
Value
Shipping
Returns
Quality
Thumbnail of user philk29
Florida
1 review
1 helpful vote
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February 20th, 2017

#Instagram don't do enough to verify #merchant #account on their app. Even if you notify them a #scam or/and #fraudulent account the owner of it can block you and also keep #scamming or #fraud new client. No check background and history rating to a seller on #instagram. Meaning that you can't trust and neither are protected. #Instagram is not taking any #action

Thumbnail of user benq311
New York
1 review
0 helpful votes
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July 28th, 2022

It has impacted my brand and business as well. I have been able to reach out to more people because of the exposure that Instagram creates for me. Varying from my music to my events that I am putting together, it makes sense to heavily market your product through this platform. My exposure by word of mouth would have not been as great without Instagram

Service
Value
Quality
Thumbnail of user thaiseg
Illinois
2 reviews
2 helpful votes
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January 22nd, 2022

Last I checked we are a free speaking country. Instagram is a social media platform. I not employed by them nor are they a part of the legal system. They cannot police free speech and they have been getting away with it for a very long time. We do not work for them they were made to work for us. So I say f u c k you instagram.

Tip for consumers:
Don't use potty words or mommy and daddy will put you in time out.

Thumbnail of user giovannip73
New York
1 review
2 helpful votes
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September 2nd, 2022

Instagram has no freedom of speech. They will delete ur comments if its not to their interest, meanwhile they spy on ur conversations trough ur phones microphone and they bombard you with tons of ads. We need something new. Bye instagram.

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Thumbnail of user berrya23
Ethiopia
1 review
1 helpful vote
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January 5th, 2023

This is a very usefull app for me The videos do not have an instructor talking you through the workout, explaining good form or what muscles to target. They also don't give you any transition time between exercises. Also ever time I log into the app it asks me to make an in app purchase, which is very frustrating considering I already bought my program just to use the app at all. That being said, I'm going see how I feel about the actual workouts by the end of the month

Service
Value
Quality
Thumbnail of user emilianos6
Romania
1 review
8 helpful votes
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May 2nd, 2023

Worst piece of garbage, always lags, alwyas not loading elements, anti-intuitive, not user friendly, impossible to work from laptop, anti-business, a piece of crap. Surely made by morons, this should no longer exists. Please destroy it and end this mania.

Tip for consumers:
Nothing. This is enough!

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Value
Shipping
Returns
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Thumbnail of user sie2
GB
6 reviews
12 helpful votes
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August 13th, 2022

Anything owed by Facebook forget it... waste of life space, not user friendly and adopts the same unsafe polices as facebook, open to hacking, spamming, non privacy policy.

Once instagram was bought by FB then down the tube it went.

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Thumbnail of user furrett
Iowa
1 review
1 helpful vote
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July 23rd, 2017

Very poor customer service! Years ago they use to be very prompt in answering and didn't have copy/paste automated responses. I can't even get an account removed that is not only infringing on my copyrighted work but also pretending to be me & copy/pasting my work. It's been over a week and Instagram has done nothing but sent me back automated responses.

I've sent in reports under copyright infringement & impostor. NOTHING has been done. Their report function is a joke now, they don't care at all about their users. You can't even contact them to talk to an actual person. I wouldn't be surprised at this point if they don't even read any of the reports sent to them.

Thumbnail of user willu57
Massachusetts
1 review
0 helpful votes
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May 3rd, 2022

This app is an excellent channel of communication, expression and interaction that is very important to me. It's amazing to connect directly with people from all over the world from different languages ​​and cultures! It allows me to work, play, learn, share and grow... and all on a single platform!

Tip for consumers:
The app is an essential tool for me. I can create different content, use and abuse editing and engagement tools. I can interact with people from different audiences and leverage my business through it. I also use it for entertainment.

Service
Quality
Thumbnail of user nicolec2308
Colorado
1 review
3 helpful votes
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February 16th, 2023

My Instagram account has been around for a while, and while to some it may have seemed common or even dull, it was all about my life.
Last week, a notification stating that my account had been suspended due to a violation of community rules appeared when I tried to log on. Despite my confusion, I managed to jump through all the hoops necessary to regain access to my account. Another message followed, informing me that my account would not be reviewed and had been deleted. I even called Instagram's 800 number (simply an automated voice), but it says it can't help. I've attempted several times to request that it be examined again.
I'm unable to contact a live person, so I have no idea why it was deactivated.

Tip for consumers:
Customer service does not exist for this issue. If this happens to you, no one will help.

Products used:
N/A

Service
Thumbnail of user jimh422
Malaysia
1 review
4 helpful votes
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August 5th, 2018

Instagram has practically zero customer support. I got locked out and no explanation was given. To add to that I couldn't get any help. I haven't even started posting and just started to follow a few people. If only they manage their policies better rather than just for making money, since Instagram is part of Facebook...

Thumbnail of user bion
GB
7 reviews
6 helpful votes
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July 9th, 2020

Amazing still too tiny to describe how great you are!

Super Amazing who surely open new Frontiers & Opportunities Worldwide.

Thanks

Just a thing... would or could you make easier to reach your customer support? I think even only via chat please... Sometimes is hard to reach you but you still Amazing!

Thanks 4 your hard work we love you!

Thumbnail of user nobodyn5
Germany
2 reviews
14 helpful votes
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August 6th, 2022

What a stupid website. For some reason every time I tried to post an image, the picture was so blurry. For a website that's about sharing pictures I don't know why they make the images so blurry.

Also the only way to get any sort of likes and followers (because we all know those are the only important things in the world right now) you must be a celebrity or influencer/youtuber/whatever they call themselves these days. Take constant selfies, take photos of your bubble tea and post it on instagram. And wow you'll get some likes and followers.

Honestly, instagram is a waste of time. It's also really boring.

Thumbnail of user thomasp1318
Canada
13 reviews
3 helpful votes
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July 23rd, 2021

Great website, surprisingly treated me much better than Facebook itself even know Facebook is great too but have deleted a few of my pages. Instagram has never done anything wrong to me that I can think of other than no blue checkmark yet. Great photo and video sharing app and I want to stay around forever because I have a lot of stuff on it. I hope they soon add more web (computer) capability like TIkTok like web uploading.

Thumbnail of user tabithas28
Australia
1 review
0 helpful votes
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July 19th, 2019

Since Instagram has updated how people cannot view other peoples likes I have lost so much engagement on my posts. This is extremely frustrating for me and I thought the whole point of Instagram is for people to be able to see others likes!

Thumbnail of user hanadia
AE
8 reviews
19 helpful votes
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April 10th, 2014

All my friends recommended it for me, so i created an account to try it. I don't feel it's that unique, but not bad at all. No harm of exploring these social apps or websites, but i'm not a fan for instagram so far.

Thumbnail of user instagrami
Wisconsin
1 review
9 helpful votes
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September 24th, 2018

The amount of nudity i find on instagram is ungodly. If it's males, then instagram will remove the post. If it's female nudity then instagram rejects your report and says they don't violate the community guideline. It's honestly disappointing. I swear im not lettingg any of my children get this app until they're 18. So many disturbing pictures nowadays. Women posting nudes acting as dogs, women just posting nude in general.

Thumbnail of user faizya
Pakistan
1 review
2 helpful votes
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August 28th, 2021

I'm attempting to capture a few considerations from littler companies but nothing has happened still but I'm so grateful that I've found your page it has truly made a difference in me caught a few eyes so thank you so much, and I moreover feel like a celebrity lmao. It's great after you need to boost ur devotees or your likes since I began to develop my account some months prior and presently I'm here. I'm cheerful with myself <3

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Thumbnail of user abigailm135
Michigan
12 reviews
17 helpful votes
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March 7th, 2021

I loved this social media, I used it to find and support small artists and performers. There's always been a bit of censorship as far as women's bodies and risque art were concerned but artists I love and follow have been leaving in droves. Instagram was a hub for the visual arts and a platform for the nontraditional. It's loosing its individuality and edge. It's the same thing that happened to You Tube. The Mountain VVitch deleted most of his content after it was repeatedly flagged, Lance Inkwell had to censor the drawing he did as a response to his brother's suicide.

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