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Instagram

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Overview

Instagram has a rating of 2.2 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Instagram most frequently mention social media, customer service, and community guidelines problems. Instagram ranks 220th among Mobile Applications sites.

  • Service
    161
  • Value
    145
  • Shipping
    114
  • Returns
    109
  • Quality
    144
Positive reviews (last 12 months): 17.2%
Positive
5
Neutral
0
Negative
24
188
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How would you rate Instagram?
Top Positive Review

“Efficient delivery”

Nejielek A.
7/3/24

I recommend instafollowers because their service is usually fast but very efficient and their customer service is reliable offering you an expedited delivery in slow delivery case days or in the event where you purchase real content and you shall lose a like or follower instafollowers customer service is fast acting

Top Critical Review

“Just a scam”

TT T.
10/11/24

So I get a notification that I posted spam via IG. I'm no influencer or celebrity, not on their a lot but, have spam lol. So then they say you can ask for a review but, of course you can't get in because they have disabled the account and requesting the code via cell phone doesn't work. You request it and nothing. Same thing if you go directly to the "oversight board". Basically they really want this outlet for people who don't work and use this for hundreds or thousands of followers. Good part if I need to go on there, I have another account lol...guess yall can't control everything.

Reviews (457)

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customer service (23)
Thumbnail of user chanelj1
California
21 reviews
35 helpful votes
  • Send Message
October 11th, 2024

So I get a notification that I posted spam via IG. I'm no influencer or celebrity, not on their a lot but, have spam lol. So then they say you can ask for a review but, of course you can't get in because they have disabled the account and requesting the code via cell phone doesn't work. You request it and nothing. Same thing if you go directly to the "oversight board". Basically they really want this outlet for people who don't work and use this for hundreds or thousands of followers. Good part if I need to go on there, I have another account lol...guess yall can't control everything.

Thumbnail of user goncalomelodemagalhaes
Portugal
1 review
1 helpful vote
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October 13th, 2024

Instagram's handling of account bans and customer support is disturbingly robotic. They seem to prioritize automated systems over real human engagement, treating users as mere data points. The fact that your friend was banned without explanation, despite having valid ID, shows a total disregard for personal impact. There's no empathy, no accountability—just cold, automated responses that leave people frustrated and confused.

Their lack of transparent communication fuels unnecessary stress and anxiety. Rather than helping users resolve issues, their system appears designed to distance itself from human problems. Instagram's policies seem to push users into cycles of frustration, promoting a culture where people are left in the dark, suffering the consequences of unexplained decisions.

In a world where connection and mental well-being should be prioritized, Instagram's approach instead feels like they stimulate division and emotional harm. This disconnection from their users highlights how far they've strayed from understanding the human side of social media.

Tip for consumers:
Instagram’s handling of account bans and customer support is disturbingly robotic. They seem to prioritize automated systems over real human engagement, treating users as mere data points. The fact that your friend was banned without explanation, despite having valid ID, shows a total disregard for personal impact. There’s no empathy, no accountability—just cold, automated responses that leave people frustrated and confused.

Their lack of transparent communication fuels unnecessary stress and

Products used:
Instagram’s handling of account bans and customer support is disturbingly robotic. They seem to prioritize automated systems over real human engagement, treating users as mere data points. The fact that your friend was banned without explanation, despite having valid ID, shows a total disregard for personal impact. There’s no empathy, no accountability—just cold, automated responses that leave people frustrated and confused.

Their lack of transparent communication fuels unnecessary stress and anxiety. Rather than helping users resolve issues, their system appears designed to distance itself from human problems. Instagram’s policies seem to push users into cycles of frustration, promoting a culture where people are left in the dark, suffering the consequences of unexplained decisions.

In a world where connection and mental well-being should be prioritized, Instagram’s approach instead feels like they stimulate division and emotional harm. This disconnection from their users highlights how far they've strayed from understanding the human side of social media.

Service
Value
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Thumbnail of user accw81500
GB
1 review
1 helpful vote
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October 2nd, 2024

Garbage site. Bans your new account and demands face and phone no verification with no guarantee of getting it back. Actual site is just lame pic collages from lame "photographers" such as- *******@kiosea39 and- *******@rowellphoto57, and celeb nonsense. TikTok is outcompeting it anyway. Zuck and all his Meta garbage is on its way out.

Thumbnail of user nejieleka
Connecticut
2 reviews
0 helpful votes
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July 3rd, 2024

I recommend instafollowers because their service is usually fast but very efficient and their customer service is reliable offering you an expedited delivery in slow delivery case days or in the event where you purchase real content and you shall lose a like or follower instafollowers customer service is fast acting

Tip for consumers:
I recommend basic likes over real as those are permanent to stay

Products used:
Buy likes for social media

Service
Value
Quality
Thumbnail of user joepence429
Illinois
1 review
1 helpful vote
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June 16th, 2024

I successfully recovered my Instagram account with the help of a social media tech expert on Instagram, username: james_cybersecure

Tip for consumers:
Contact @ james_cybersecure to regain your account access.

Products used:
Instagram

Service
Value
Thumbnail of user zeidar
New York
3 reviews
1 helpful vote
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March 5th, 2024

Went for a touch up and cut. Cut uneven, Touchup too dark and not matched my color. I told owner and person doing my hair. A day later after friends commented how badly my hair looked I called to speak to her, employees refused to let me talk to her. I texted this woman and she could not even call back. I just wanted it fixed. I paid 100.00 for a procedure that left me depressed and looking horrific. An owner that can not return a simple call and fix an issue that would probably take 10 minutes, is not concerned about customer retention. I traveled from NY to NJ in my daughters recommendation because she, so far has been satisfied with service by the owner. I was having surgery and they refused to accommodate me. Very disappointed. The root touch up lasted: weeks, I could have used same Target product and find it myself for 18.00.

Tip for consumers:
Could not have anyone care enough to return calls or texts. My hair looks horrific and friends have noticed and it’s been stressful. And depressing. I only wanted to speak to owner

Service
Value
Quality
Thumbnail of user marshie648
Virginia
1 review
5 helpful votes
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March 5th, 2024

I see women post half naked photos on Instagram and as soon as I say something it gets removed? Like there was a girl that posted a coochie pic with 1500 likes and as soon as I posted "gross" it got removed for "harassment" like these nasty women can post naked pics but as soon as I say it's disgusting I get sensored?

Thumbnail of user heathers1190
Connecticut
2 reviews
6 helpful votes
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February 15th, 2024

A scammer cloned my account with my own screen name with "_" added at the end. This was YEARS ago. I've had everyone I know report it to get it down, I've reported it MULTIPLE times, I've tried everything to get it down. I have young children and work for the state that I live in. I do not want something like that out there tricking people in to thinking I'm doing sex work. It should be ILLEGAL to allow this. Instagram also allows violent videos of murder, child pornography and pedophiles to thrive on their platform. They don't care as long as they're making their ad revenue. It's absolutely disgusting.

Thumbnail of user brandonl818
Canada
1 review
3 helpful votes
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February 11th, 2024

I use this app for business and helping people in my community with their questions. It seems anytime I try to comment to help people ig removes them as spam. I can't even comment on my wife's posts. I am just going to go to yourube where I can actually leave comments for people. Ig sucks

Service
Quality
Thumbnail of user brandon.l.kroll
Rhode Island
1 review
4 helpful votes
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January 16th, 2024

Instagram are cowards. They hate pages that disagree with them politically or on moral issues and WRONGFULLY delete comments as SPAM when they are never violating their Community Guidelines.

Appeals button is a middle finger. Then they censor you from speaking for 24 hrs for "their definition" of "crimes" committed. They biasly cast sentence based on prejudice paranoia.

Their needs to be laws set in play for digital harassment by the makers of the app.

1 star, the Z's need to apologize for their violations.

Thumbnail of user robs901
Canada
18 reviews
36 helpful votes
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February 1st, 2024

Posts go nowhere. And even if it sez your photo is shared, it is not shared. See a hashtag that several days ago had content from more than one small business. After I upkoaded my photo to this hashtab, all of the content disappeared. See my screengrab.

Thumbnail of user shannonp148
Colorado
4 reviews
1 helpful vote
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January 31st, 2022

I've been using Instagram for several years, and while there are occasional bugs and glitches, for the most part it runs incredibly smoothly. I love that it's so visual and I've found that it's a great way to connect with others within your niche!

Products used:
Social media

Thumbnail of user roccot18
Australia
1 review
0 helpful votes
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February 21st, 2022
Verified purchase

Could not recommend more AGAINST this dodgy wedding planner. We paid her to deliver an amazing wedding, she talked up a big game, did not provide 3 quotes as we asked, instead pushed her overpriced suppliers on us, three weeks out from our wedding was the moment she realised she could not deliver and ultimately we had to get in a new planner to help complete the day and source last minute suppliers

Amber Jasper kept all the funds we paid her including the money for flowers which she obviously did not provide. She refused to repay any funds and we are now in the legal process to have our funds returned from this dodgy planner...

It was a stressful experience dealing with her and not something you needed when dealing with the stresses of a wedding.

Tip for consumers:
Amber Jasper engagement contract seems to clash with the Consumer law as she does not hold herself liable for non performance.

Products used:
Wedding Stylist and Florals

Service
Value
Thumbnail of user noelg11
Utah
1 review
3 helpful votes
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April 12th, 2017

I had an issue with our business account and was not able to get assistance from anyone. They don't have a phone number to contact them or live chat, so you're left filling out their online form that gets you no where. Worst service ever.

Thumbnail of user sarathig
Australia
1 review
1 helpful vote
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September 10th, 2019

Cannot see likes, " smart $#*! making nonsense decision. This is worst decision ever made. Ingram charming has been reducing day by day, they need to take their back otherwise users will not use insta anymore.

Thumbnail of user jessicam3479
New York
1 review
1 helpful vote
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October 31st, 2022
Verified purchase

I don't post much on Instagram, but I used to post quite a bit. I haven't posted in maybe half a year, but for some reason my Instagram account was suspended. I have no idea why, unless its because I like or send conservative posts such as the Babylon bee and the daily wire. I tried to disagree with this decision and go through and verify my account, but the verification codes didn't send until it was past the given time on Instagram and I was unable to verify and have been locked out of my account for 24 hours.

Thumbnail of user bj6880094
Texas
2 reviews
17 helpful votes
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April 11th, 2023

Instagram and Facebook are the worlds largest scam companies. They've made several false invoices claiming my account owes them money for advertisement promotion. I have NEVER requested promo from neither Instagram or Facebook, nor have they ever promoted my page or posts. They don't even allow me to reach more than 20 people when I post a pic or story, yet alone promote me. This is the biggest scam company in the world right now.

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Thumbnail of user elizabethj1439
Maine
1 review
7 helpful votes
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July 4th, 2023

Instagram and its owners "Meta" will steal thousands of hours from its content creators and years of work — they will arbitrarily close your account with no recourse. While not violating ANY terms our account on fashion and lifestyle was closed for violating "community guidelines." Users can destroy brands and businesses if they "flag" your content in an attempt to steal your audience and compete.
Unlike similar platforms which penalize accounts briefly or temporarily—Instagram will simply close your entire page. If you try to contact support, you get a bot email reply. Horrible, horrible company and zero customer service.

Our thriving Instagram account with 190,000 loyal and dedicated followers was closed for NO reason.

Service
Value
Quality
Thumbnail of user wesleyt13
Australia
8 reviews
37 helpful votes
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April 29th, 2016

Instagram is actually a corrupted company, and they also have a failed system.
They take money from other companies and allows them to do whatever they want on the social media platform.
The way they protect the right of their users is beyond poor. You cannot leave certain comments (even non-abusive ones), someone can report you for no reason and you'll get blocked or deleted.

Thumbnail of user ss1167
North Carolina
1 review
3 helpful votes
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October 20th, 2023

Only face pics from me ever and get unsolicited nudes from girls and I got blocked $#*!ing silly company. Face pic how left. Can they be when I get nudes sent to me. This is why 50% of women are single freak site like this.

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Thumbnail of user charliec151
Georgia
1 review
11 helpful votes
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June 30th, 2020

Instagram maybe one of the so-called most popular social media platforms in the world, but it is not what it cracked up to be. If you are an upcoming talented person who wants to showcase your work, Instagram would disappoint you with its Facebook algorithm system. Like Facebook, Instagram would censor true independent voices as well. Like Facebook, Youtube, and Twitter, Instagram is also very toxic. Just like its predecessors, everything on Instagram is all about winning the popularity contest to see who get the most likes and followers. It is so childish. I can go and on. Social media platforms, like Instagram, can also lead some people into depression.

Thumbnail of user duranh4
Texas
2 reviews
7 helpful votes
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September 29th, 2022

Always deleting my accounts for no reason and it is controlled by bots. The worst app of all time. I hate it. I've had to create my account about 6 times and I am beyond livid! Instagram needs to be deleted as an app to never resurface. They don't even one star.

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Thumbnail of user ridar8
Pakistan
3 reviews
0 helpful votes
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November 19th, 2023

Instagram for business is the best social media platform for me I personally really like because it is not just for sharing pictures,reels and stories but also I am working most of the time to promote the businesses and increase the sales. I run paid ads on Instagram see the insights of progress of that ad and the most important and great feature of Instagram business is that it allow us to targeted audience for our product and services as a result we get more sales so that is the most favourite thing which I like in this platform.

Tip for consumers:
Not at all

Products used:
Branded Watches

Service
Value
Shipping
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Thumbnail of user lindam70
New Jersey
26 reviews
49 helpful votes
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June 7th, 2013

This site is great for sharing photos immediately with friends and family. The app is free. You can set your account to public or private. I personally like it private, and I only accept people I know as followers. I use this on my iphone.

Thumbnail of user conniec43
California
3 reviews
31 helpful votes
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April 29th, 2024

Must be some Trump fans working at Instagram. Obviously- for a week now they have been monitoring my likes and responses...All on antiTrump posts...now I am back on restriction. Second time in a month. Guess I better give up.

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Create an account or log in to Instagram - A simple, fun & creative way to capture, edit & share photos, videos & messages with friends & family.

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