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Instagram

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Overview

Instagram has a rating of 2.2 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Instagram most frequently mention social media, customer service, and community guidelines problems. Instagram ranks 220th among Mobile Applications sites.

  • Service
    161
  • Value
    145
  • Shipping
    114
  • Returns
    109
  • Quality
    144
Positive reviews (last 12 months): 17.2%
Positive
5
Neutral
0
Negative
24
188
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How would you rate Instagram?
Top Positive Review

“Efficient delivery”

Nejielek A.
7/3/24

I recommend instafollowers because their service is usually fast but very efficient and their customer service is reliable offering you an expedited delivery in slow delivery case days or in the event where you purchase real content and you shall lose a like or follower instafollowers customer service is fast acting

Top Critical Review

“Just a scam”

TT T.
10/11/24

So I get a notification that I posted spam via IG. I'm no influencer or celebrity, not on their a lot but, have spam lol. So then they say you can ask for a review but, of course you can't get in because they have disabled the account and requesting the code via cell phone doesn't work. You request it and nothing. Same thing if you go directly to the "oversight board". Basically they really want this outlet for people who don't work and use this for hundreds or thousands of followers. Good part if I need to go on there, I have another account lol...guess yall can't control everything.

Reviews (457)

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customer service (23)
Thumbnail of user stephaniea1170
Washington
1 review
1 helpful vote
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June 7th, 2022

My daughter was bullied on Instagram through message. I posted to share with everyone and you guys took it down bc the pictures look real. I'm trying to make aware to others to watch for people like them. Theirs no need for that. I understand your trying to do your job but at the same time your not. I'm truly trying to help others like my daughter that these people don't deserve the time or day. Saving lives matter don't you agree. These photos need to be shared so others are aware. I'm tired of social media protecting these types of people. Wonder why people take it into their own hands. I would be appreciate if you take this person account away.

Thumbnail of user patrickj21
Ukraine
7 reviews
23 helpful votes
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November 2nd, 2014

Don't understand adoring of this site, I mean adult people. Here you can see only little children, who share twenty same pics of their duck face or something else. Well, sometimes pics are funny, so I'll add 3 stars

Thumbnail of user yasha4
India
2 reviews
0 helpful votes
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May 14th, 2020

I think it's one of the fabulous apps that we have today... provides various features of chatting. Calling. One can easily stay updated with what's going around. A very friendly user interface it has got.

Thumbnail of user cambriaw2
VI
1 review
0 helpful votes
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May 19th, 2022

I'm almost at the point now where this company meta has purchased both Instagram and Facebook but yet all they're doing is collecting money and not actually helping the people that are making the money there customers their users… Give us customer service or chances are in five years you'll be a thing of the past for social media platform that actually gives their customers and user support! #dobettermeta.

I've been hacked twice on my Instagram account in less than 24 hours and yet somehow the Instagram algorithm allow this person to change my email three times in one freaking day and never confirmed with me once! This isn't right! If you can't protect your users and their identities and the ability for someone to use their identities on your platform and you have no customer service for people who get hacked?! Greedy bastards!

Thumbnail of user mikef1294
Pennsylvania
34 reviews
19 helpful votes
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October 4th, 2021

Do you like taking 1000 pictures of yourself a day to get attention and validation from complete strangers you'll never meet? If you answered yes to that question, therapy is right for you! But moving past that... Instagram might just be your new life.

Just think, you can live on it all day, ignoring nature, ignoring driving laws, ignoring your kids, ignoring that your house is on fire, etc, etc, and show society that you're a woman deserving respect by posing in 1000 images, wearing nothing but dental floss. Sound familiar?

If you're one of the mindless zombies addicted to social media then feel free to enjoy Instagram: By Facebook.

Thumbnail of user clarar150
Arizona
1 review
3 helpful votes
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March 29th, 2023

I've had instagram for years and I'm very disappointed at the lack of response when I sent them an email to delete my account as it has been hacked and the hacker is sending messages pretending to be me to hack others and I have not gotten any communication back on the matter. I thought they'd work faster to get this resolved.

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Thumbnail of user danielleb56
Oregon
1 review
5 helpful votes
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July 2nd, 2016

This glitch happens when an account with no name has under 100 followers. When someone views it, the account will appear to be owned by someone in their phone contacts, that doesn't actually own the account. This glitch is not big enough to stop you from downloading the app, but it does make it harder to identify who runs certain smaller insta accounts. Because of small glitches like this, I can't give the app a full five star rating. This glitch is rare, but I know several people who have experienced it.

Thumbnail of user elenas297
Belarus
2 reviews
0 helpful votes
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June 1st, 2022

About 1 years ago, I decided to register on this social network in order to start a blog. And so far I am satisfied, as this is currently the most popular platform with a large number of users. But sometimes policy is unbearable.

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Thumbnail of user claram46
Canada
3 reviews
9 helpful votes
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April 19th, 2018

Instagram is great and all when you are taking photos and sharing them online but there should be a button that says "will you hurt anyone with this post?". A lot of bullying happens because of instagram I have had an experience myself "your username is too long" oh my gosh you look like garbage in this photo" "just stop trying..." Instagram should be for pictures not for bullying...

Thumbnail of user bigd130
California
3 reviews
11 helpful votes
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November 18th, 2021

THE WORST! My account of 10 years was disabled for no reason. I only used it for watching videos. I never posted anything and only followed 100 people. Instagram is about to be another MySpace. In the archives

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Thumbnail of user strawberrycrumbcake4
California
6 reviews
12 helpful votes
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April 13th, 2024

I love using Instagram to discover new things that I didn't know existed. I have a lot of unique items that I own because of discovery on Instagram and things still on my want list.

I also love using it to see pictures of cute animals, cool places to visit and even just seeing all things cute, something I love more than anything.

But...here are the things I find highly annoying about Instagram.

First of all, when I first signed up back in 2020. My account got flagged for suspicious activity. First of all, I did not know what I did wrong, which is highly irritating.

Just recently with my new updated account (I had several in the past and stopped using them because I couldn't keep up) besides the point, I was leaving a company that was very supportive and helpful to me, a kind message thanking them for their support.

Instagram had the nerve to flag my message calling it a violation for trying to receive likes. First of all, this is untrue and very far from my intention. I wanted to let the company that was helpful to me, know that I appreciated their support.

Things like that are super frustrating and annoying. For one, if you break community guidelines you can get your account shut down. I do not want my account to get shut down when I have done nothing wrong. It would be different if I went on the account to do nonlegitimate actions. I am not doing such a thing, I mind my own business, do my thing, and compliment and say nice things to other people's posts.

Instagram needs to fix its violation system because I looked at their community guidelines and what they had listed, I did not do any of it.

As I mentioned, it is irritating and frustrating to get your account deleted by Instagram when you know you did nothing.

Thumbnail of user elizabethb56
Guatemala
3 reviews
16 helpful votes
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October 4th, 2014

It's pretty good for social networking. It was recently bought by facebook, which is bad for its reputation. It also records your location and lets other people using things like pixsta (a client app for browsing instagram) to know when you are near them. Making it easier for stalkers to stalk you. Also their website sucks and has always sucked.

Thumbnail of user wikir
GB
3 reviews
12 helpful votes
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January 21st, 2024

I admit I am baffled about how this website is popular. Possibly just meta (met a) and historic (people are used to it). People may use this website because they don't realise how bad it is

To anyone who uploads content - to let you know meta have removed the search facility. That means any hashtags you use, don't mean anything, your content cannot be found because there is no search feature, you're shouting into the void

The user interface is the worst possible thing you can imagine. No search, no next page. Since no one can find your content, your photo album is essentially private. No one can find your content because they removed the search feature, which to be honest was always awful, but barely functional

Quick, tiktok is doing something. We need to copy it. My names zuckerberg and I have no business plan

Thumbnail of user bellet1
New Jersey
7 reviews
12 helpful votes
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March 13th, 2014

Instagram is a cool application. It is an online photo-sharing, video-sharing and social networking service that enables us, the user to take pictures and videos, apply digital filters to them, and share them on a variety of social networking services, such as Facebook, Twitter and etc.

You can access it using your web browser or the in mobile app.
Here you can follow other people and being updated on what they're up to.

Thumbnail of user owenh41
Canada
1 review
2 helpful votes
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February 15th, 2019

Multiple times I've attempted to follow new people I've met and was blocked from doing so... very annoying as I report the error and it takes days to change that error. Also I often get different languages pop up on explore page and when I use the translation it is very poorly done(can't understand what they mean).

Thumbnail of user tristanv19
Canada
1 review
3 helpful votes
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June 7th, 2022

You guys have the worst customer service I've ever encountered. My hacked account has now affected over 10 of my friends and you guys don't even have a $#*!ing person to talk to about it. Good $#*!ing job $#*!s

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Thumbnail of user dylanh76
Washington
22 reviews
18 helpful votes
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September 26th, 2023

There is a lot of inappropriate bots with scam links that are inappropriate and disturbing. The sites these message or whatever we're calling it sends you to is disturbing,pornographic,and gross. How is this app available to the general public?

Tip for consumers:
Great for posting terrible for decency.

Products used:
Instagram app

Service
Value
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Thumbnail of user carlosa606
Nevada
8 reviews
5 helpful votes
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July 14th, 2022

If you would have asked me how i felt about Instagram back in January i would have said i LOVE it. However after dealing their "support" i am beyond disappointed. I am a blogger and one of the ways to engage with my followers was to create memes their was daily memes on my story however i started noticing that the more followers i had the more issues i started to have that my post were against community guidelines. I've had my instagram account since inception mind you back in 2011. I would appeal all the time their is not a person checking those appeals its all automated. Well in January my account was disabled with disabled scenario you can think of to appeal there was NO solution. I had verify my identity before anything. Emailed anything i account to get at least an answer. Now its july and have not heard from a REAL person. They don't care. I'm just sad becasue i can never use my Instagram handle name.

Tip for consumers:
Be prepared to get a fast automated reply with no solution what so ever.

Products used:
Social Media Platform

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Value
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Thumbnail of user evef10
France
1 review
0 helpful votes
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June 21st, 2019

I have been using Instagram for 7 years and loved it. My Facebook was hacked back in February and because my Instagram was linked to it, my account was affected too. I sent numerous emails to both Instagram and Facebook with screen shots of what the hacker had done with no response from either. I was able to create a new Instagram account, but cannot use the app. The website is not user friendly at all and you lose capabilities of the app. It's sad that I can no longer use a social media platform that I really enjoyed because they refuse to respond or help with something that their own security failed.

Thumbnail of user marinat27
Colorado
2 reviews
3 helpful votes
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February 4th, 2020

Instagram used to be a fun site. Originally it was a place to post your photos and like and comment on other people's photos. Every since facebook took over it's gone downhill. Facebook has no problem with having ads that are lies and ads from Russia because money talks but they have implemented rules on IG which you can find nowhere yet you are expected to follow and if they decide you have broken one of these unwritten rules they block you without telling you what rule(s) you may have broken or how long you are blocked and they give no response to your emails. They are no longer a fun site and instead have become power hungry money hungry capitalists.

Thumbnail of user firstl85
Greece
1 review
4 helpful votes
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April 11th, 2021

Worst social media app ever! Ever since Facebook acquired Instagram it's just an ad based media that will never be social again. Just scamming people their money!

If you have a business and think of using Instagram, DON'T!

You get 100 likes for the ad and no likes for the posts you don't promote. I was hopeful, tried posting more ads, being consistent and got a social media manager to help my business but it all failed.

Your wasting your time plus money and will never get post reach from the followers you get after the ad.

Tip for consumers:
Don't promote ads on Instagram, it's a scam !

Products used:
Promotion Ads

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Thumbnail of user rogerg48
Michigan
28 reviews
153 helpful votes
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March 11th, 2021

Like seriously, can we do something about the people in Silicon Valley and their power trips? The power has gone to their head and they think they can tell the rest of the world how to think. Like seriously, you run an app and a website, get real. Most of these apps or sites started out really cool and operated like a free-for-all, now the minute you insult someone correctly for being stupid, they want to ban you.

Enough is enough. Seriously. Something has got to be done. Texas did the right thing outlawing this nonsense. I hope other states follow.

Thumbnail of user marineld
Washington
1 review
6 helpful votes
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April 18th, 2019

Hacked! Since FB acquired Instagram it's been infested with Russian bots and trolls. My account was hacked months ago by a bk ru email (Russian domain) and even though I followed all the instructions sent to my secure email, the issue has never been resolved. These hackers have had my private info and pictures for months and Instagram does not care! All you have to do is a quick google search and you'll find many people have been experiencing this issue recently with Instagram. BEWARE!

Thumbnail of user elizabethf1426
Florida
1 review
0 helpful votes
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November 30th, 2021

$#*! you instagram! I have been hacked and I have my baby on their and they are pretending to be me and are hacking many people! I want my account back and taken down this is not right I've reached out to Instagram many times like I need some $#*!ing help and nobody is helping! I've made co tact with the person and they block me!

Thumbnail of user dant548
California
2 reviews
6 helpful votes
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April 7th, 2021

Instagram marketing = Make your profile pic a hot girl who travels the world and you have it made. I have been on Instagram for a few years, I always have around 400 followers, I do the same kind of things I do in other social media and have thousands of followers there... but not instagram. They rigged the website/app based on revenue, so as a result people pay for friends there, when you see someone with massive followers they paid for it, what is social about that? The people they pay keep contacting me and offering to have me pay to have thousands of followers. I get messages everyday from the instagram marketing people telling me I should be friends with this person or that person, why? Because this or that person paid to have someone contact me. I like the platform but overall compared to twitter, FB, Linkedin and others, Instagram performs the worst. See attached for an example of a paid message, notice its from "instagrammer"

Tip for consumers:
Don't expect much unless you pay money to have friends there.

Sitejabber for Business

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Create an account or log in to Instagram - A simple, fun & creative way to capture, edit & share photos, videos & messages with friends & family.

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