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Instagram

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Overview

Instagram has a rating of 2.2 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Instagram most frequently mention social media, customer service, and community guidelines problems. Instagram ranks 220th among Mobile Applications sites.

  • Service
    161
  • Value
    145
  • Shipping
    114
  • Returns
    109
  • Quality
    144
Positive reviews (last 12 months): 17.2%
Positive
5
Neutral
0
Negative
24
188
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How would you rate Instagram?
Top Positive Review

“Efficient delivery”

Nejielek A.
7/3/24

I recommend instafollowers because their service is usually fast but very efficient and their customer service is reliable offering you an expedited delivery in slow delivery case days or in the event where you purchase real content and you shall lose a like or follower instafollowers customer service is fast acting

Top Critical Review

“Just a scam”

TT T.
10/11/24

So I get a notification that I posted spam via IG. I'm no influencer or celebrity, not on their a lot but, have spam lol. So then they say you can ask for a review but, of course you can't get in because they have disabled the account and requesting the code via cell phone doesn't work. You request it and nothing. Same thing if you go directly to the "oversight board". Basically they really want this outlet for people who don't work and use this for hundreds or thousands of followers. Good part if I need to go on there, I have another account lol...guess yall can't control everything.

Reviews (457)

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customer service (23)
Thumbnail of user yvonneb10
California
1 review
5 helpful votes
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November 7th, 2014

Instagram sucks! There is no privacy at all... I can't stand that you can't delete comments if there are only 2 comments on your photo! Also it let's others know if you logged in to someone else's account. Lame. I deleted my account they need to fix it then maybey friends and I will consider it.

Thumbnail of user lizzieb27
Washington
2 reviews
39 helpful votes
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January 7th, 2021

The only thing wrong is that sometimes I log into my Instagram and there are messages of thirst pedos that ask If I want them as my sugar daddy. Or people telling me how hot I am. I really don't appreciate this. As I am only 14 years old. If you could find a way to fix this it would be very helpful. Instagram.com is great but this is a major problem. Instagram if you could fix this the app Instagram would be a lot better and more people would use it.

Tip for consumers:
Just delete messages from randos

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Thumbnail of user davidw4353
Australia
3 reviews
1 helpful vote
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June 17th, 2022

I looked at 2 bridesmaid dress websites for my wife to be and then lig into Instagram
What do I get?
A non stop roll of bridesmaid and wedding ads.
This is beyond ridiculous and I no longer have any social media accounts
Well done Zuckerberg another site screwed up for greed

Tip for consumers:
Don't use it

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Thumbnail of user jasonm1247
Pakistan
3 reviews
5 helpful votes
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May 3rd, 2020

Form the past month, I am trying to retrieve my password on Instagram. But again and again, I am failing.
Instagram don't have a proper customer care support team or email. I mailed on "*******@instagram" the automatic reply is there that they don't support Instagram services now.

Thumbnail of user laural186
California
18 reviews
31 helpful votes
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October 24th, 2017

It's alright as is, actually I love the 3 time format. Its pleasing to the eye.
Minuses - it has trouble connecting to Facebook Business account, I've redone the connection multiple times and it still posts to my personal account.

Thumbnail of user aa1782
Hong Kong
6 reviews
52 helpful votes
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December 13th, 2018

This app is just... woahh. Its a really good time-waster and you can easily check whats going on with your friends anytime. You can even follow different topic of your interest and posts about it willpop up in your home page! The only blemish is that whenever I add more than 3 accounts, the app either slows down or crashes my phone. Other than that I love this app and am really obsessed with it! Definitely worth a try, I have no idea how I've survived without this app before I registered an account.

Thumbnail of user victoriam.t
Singapore
9 reviews
1 helpful vote
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December 22nd, 2022

Beware of Euro Auto Garage at The Premier Kaki Bukit. Scam Workshop. Charges 65% more than normal car Workshop. Deceptive sales tactics, sub- standard workmanship. Flood shop with cars parked there since months ago to create a "good business" all got to wait. Beware of this dubious auto repair shop Euro Auto Garage. Despicable Scammers Simon, Derrick, Alex. Enter at your own risk.

Tip for consumers:
enter at your own risk, scammer at the Pro level. Gd luck.

Products used:
windscreen and servicing

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Thumbnail of user zeshanr
GB
1 review
2 helpful votes
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May 21st, 2021

This app has tried to repeatedly silence my views whenever I speak up against isreals blatant terrorism in the gaza strip and Palestine. I take it that the American conglomerate corporations are politically biased are in favour of a government that takes billions in military aid and hands it to self aware states such as isreal in occupied Palestine for them to test and try these weapons on innocent civilians and then to tell the arms dealers of the world look at the videos of how these bombs missiles and artillery work.

Thumbnail of user sabhreeyas
India
1 review
0 helpful votes
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June 27th, 2021

If you're looking for best bridal makeup artist jalandhar for your special moment, please check with Sabhreeya
I love how she did my hair and makeup on my wedding. Not only great at her job, but also care and giving good advice for your best appearance.
I came with her on very last minute for my wedding, luckily that she was still available and helped my wedding with her team for my girls and family members.
Everyone was happy with the result.

Thanks Sabhreeya :)

Thumbnail of user jm639
Hawaii
1 review
6 helpful votes
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March 12th, 2019

I official boycott Instagram! They deactivated my small account for no reason and won't assist me with getting it back. They want proof that I am the owner. I sent them my picture with a number and emailed with the email address that belongs to the account, but they won't help me. They expect me to provide Local business license (issued by your city, county, state, etc.), Tax filing, Certificate of Formation, or Articles of Incorporation, to verify my identity. I am not a business and I won't provide them with such sensitive information. They have the worst customer service, including ignoring my emails when I first started. This is the first website that I am blocking and I hope they go out of business. You lose Instagram! I have moved on to something better and I do not recommend this site to anyone!

Thumbnail of user stephaniem2748
Connecticut
1 review
0 helpful votes
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June 15th, 2022

They take reports to light especially serious ones involving kids or inappropriate behavior on social media it's l8ke instagram is literally owned by bots that's why I respect Facebook more because Facebook cringes at frowns upon inappropriate behavior on social media and instantly shuts it down I believe anything involving kids that's reports should be investigating because they can easily see an email through their end that illegall or out of out of oder without having to send it to them. There just terrible at customer service that's all and actually taking reports serious

Tip for consumers:
Don't use

Products used:
They take reports to light especially serious ones involving kids or inappropriate behavior on social media it's l8ke instagram is literally owned by bots that's why I respect Facebook more because Facebook cringes at frowns upon inappropriate behavior on social media and instantly shuts it down I believe anything involving kids that's reports should be investigating because they can easily see an email through their end that illegall or out of out of oder without having to send it to them .there just terrible at customer service that's all and actually taking reports serious

Service
Value
Quality
Thumbnail of user lt149
GB
1 review
4 helpful votes
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January 9th, 2020

Terrible customer service. I have reported a problem with my account and nobody responds & nothing is done to find a solution. There is no customer service helpline. Terrible, awful, disappointing mess of a company.

Thumbnail of user dj457
Indiana
5 reviews
8 helpful votes
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September 21st, 2021

I decided to permanently delete my account. Based on more negative content vs positive. Also seems if opinions do not coincide with guidelines. They can disable the account. An basically state its they site & guidelines they disagree with the account holder. Aside it just seems they control the platform like mainstream media. Injust do not like it no benefit to me period.

Thumbnail of user georgeh336
Greece
1 review
2 helpful votes
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April 28th, 2019

I I'm a very kin user of instagram but I f found my self using it less and less. The reason is right now it is packed with advertisements. As you strolling down the posts Every 3 posts an advert comes up. I find it tiring and annoying.

This is the same reason I quick Facebook.

It is sad because Instagram it is a superb app... but unfortunately Facebook is killing it!

Thumbnail of user timothyf673
Pennsylvania
1 review
3 helpful votes
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October 7th, 2023

They are no better then any other leftist propaganda spreading platform. They allow violence,nudity and hate speech but only for one side when you try to respond to a leftist comment it's against there community guidelines. INSTAGRAM is no better then any other propagandist platforms.

Thumbnail of user foxk
Spain
1 review
7 helpful votes
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January 14th, 2019

If i could give 0 stars I would had my account locked after not giving my phone number to these social media Nazis they don't give a damn about anyone's safety they're just on the government payroll the government doesn't need the cia and nsa anymore when they have instagram and Facebook doing all they're dirty work privacy is dead they dont give a damn about protecting citizens

Thumbnail of user montek12
TW
1 review
1 helpful vote
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September 17th, 2016

Someone created an account using my e-mail address. Supposedly the account has been deleted and yet when I try to create a new account through facebook it tells me the e-mail address already has an account. When I try to create an account directly through instagram it says, "something went wrong". Right now I just want to make sure my e-mail address is fully released from the fake account so I can create an account to confirm it is released and then delete that account and never have anything to do with Instagram again.

Thumbnail of user nataliag71
Florida
1 review
0 helpful votes
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September 30th, 2021

A person hacked my account lady_alpha01 on July 28 due to the hack I seen the IP address was in Nigeria they started hounding my friends and family asking for money when told they knew I was hacked they started threatening to kill them. They then started messaging and threatening me Via my cell phone which was listed for the failed 2 factor authorization. They always said they would stop for $$ I reported it to IG over 2-3 hundred times with no help. I just want the account shut down cause they are exploiting my minor kids pictures and harassing my friends list I don't even want the account recovered I just want it gone but still I haven't received any help. I wish they had better customer service and cared about their users safety.

Service
Thumbnail of user syafinazbintezainal30311
Singapore
1 review
0 helpful votes
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December 23rd, 2023

They don't know yet about the Asian Culinary Arts review and maleficent movie I will kill Elle Fanning and Angelina Jolie in real life. Stupid maniac make me cry at school yesterday and kecik myself. I have Mental Health issue ugly Elle Fanning and we should fight against each other. You still don't know my Nani pass away already and my uncle is Noor Iskandar we felt offended while watching it. All you do is having a boyfriend dumb hoe.

Tip for consumers:
I will audition Show Me The Money 12 or 13 and maybe all the season I am just a new person and don't bully me. Stray Kids foreverrrrrrr

Products used:
Not sure so you want me to be mad at you because that is dosa too.

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Thumbnail of user samanthaj67
Georgia
1 review
4 helpful votes
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April 23rd, 2018

My personal account was "compromised" over a week ago. The person changed all of my login information and unlinked it from my Facebook account (I still get notifications of what I posted on Instagram "on this day" in the past.) I can not get a response from any person in the company let alone support. I have been reporting every day, multiple times a day, through the steps in the app, online through the website, on Facebook, LinkedIn, and Twitter. I even have friends reporting the issue for me on my behalf. If anyone at Instagram is reading this, please, I understand you are busy, but I would greatly appreciate some help. (*******@aol.com)

Thumbnail of user shaheers4
Pakistan
5 reviews
1 helpful vote
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January 12th, 2021

Instagram is completely free of cost and is considered the best app for photo and video sharing. You can follow people on Instagram and people will follow back you on Instagram resulting in building an interactive following community. Instagram has very useful security and privacy policy and it is one of the most important advantages of Instagram. If you are interested in photography then Instagram is the best place to learn and improve your photography skills.

Thumbnail of user roseo34
Canada
1 review
2 helpful votes
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June 3rd, 2019

This guy promises you a package for instagram but never delivers... when asked for a refund he tells you you are too late - and the month has not even begun yet.
If you know who he really is please contact me... *******@gmail. Com.

When I noticed his program wasn't working he waited over a week to respond and then said,,,, too late your time ran out. This guy is a liar and a thief. BEWARE SCAMMER

Thumbnail of user lilliyak
Texas
24 reviews
63 helpful votes
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March 26th, 2014

I can understand people, who love Instagram. Instagram shows level of love to yourself. Many of my friends have accounts and plenty of photos, selfies in the cafe shop, in the night club and even in the toilette :) Its doesn't work with me. It just not my service. I tried to use it for my business. It is useless. You can not open links in Instagram. Social for fun maybe, but 90% of this its about: Look! How nice i am. Look, how sexy i am. and so on.

Thumbnail of user nicholass25
North Carolina
1 review
2 helpful votes
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June 25th, 2015

Instagram has deleted 3 of my accounts for no reason. I have lost over 1000 follwers/ fans. I have also lost very good friends i only had contact with threw instagram. With no reason its just gone. I am not pleased. I think we should boycott instagram. Me myself for this reason will never use it again thanks instagram for nothing.

Thumbnail of user alv85
California
1 review
0 helpful votes
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September 17th, 2022

I tried to create an Instagram account with an email Address, and their website states that there is already an account with the email I gave, and that it is suspended, but that I have 33 days to challenge the suspension. I have never created an account on Instagram with this email Address. So what are they talking about? Tonight was my first attempt. Second, they sent a code to this email for verification. I give them the code, but then their website wanted to text me another code. Questions: 1. Why did they email me a code if it wasn't going to be sufficient? 2. Why do they assume that I can receive texts. I can't! I would really like to know why they emailed me a code if it wasn't going to be adequate? Why did they waste my time? Then I attempt to delete my account on their pathetic website, and I click on the relevant link to permanently delete it, but they only show the option for temporary deletion, and surveys about the page. This website is too strange.

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Create an account or log in to Instagram - A simple, fun & creative way to capture, edit & share photos, videos & messages with friends & family.

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