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Instagram

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Overview

Instagram has a rating of 2.2 stars from 457 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Instagram most frequently mention social media, customer service, and community guidelines problems. Instagram ranks 220th among Mobile Applications sites.

  • Service
    161
  • Value
    145
  • Shipping
    114
  • Returns
    109
  • Quality
    144
Positive reviews (last 12 months): 17.2%
Positive
5
Neutral
0
Negative
24
188
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How would you rate Instagram?
Top Positive Review

“Efficient delivery”

Nejielek A.
7/3/24

I recommend instafollowers because their service is usually fast but very efficient and their customer service is reliable offering you an expedited delivery in slow delivery case days or in the event where you purchase real content and you shall lose a like or follower instafollowers customer service is fast acting

Top Critical Review

“Just a scam”

TT T.
10/11/24

So I get a notification that I posted spam via IG. I'm no influencer or celebrity, not on their a lot but, have spam lol. So then they say you can ask for a review but, of course you can't get in because they have disabled the account and requesting the code via cell phone doesn't work. You request it and nothing. Same thing if you go directly to the "oversight board". Basically they really want this outlet for people who don't work and use this for hundreds or thousands of followers. Good part if I need to go on there, I have another account lol...guess yall can't control everything.

Reviews (457)

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customer service (23)
Thumbnail of user tees24
Switzerland
2 reviews
4 helpful votes
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July 6th, 2019

Had an account for 3 months -deactivated for no reason. They request my photo. I questioned why my account was closed and was blackmailed. Advised if i did not provide my picture i will not have access to my account and they will not deal with my issue. I questioned them again and now they seize communication and i have no access to my account

Thumbnail of user gt134
Illinois
2 reviews
1 helpful vote
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May 16th, 2022

Just started an instagram account. I uploaded a nature picture I took along with a selfie of my head. I also added 3 of my close friends. I decided that was enough for the first day.
I came back to do more and I am banned for violating terms. They wont say why my face is not acceptable. They will NOT accept a help ticket calming that my first one would have been too many attempts to send one. They wont accept any emails.
They just blocked me and are ghosting me because the way my face looks. I didn't think I was that ugly.
There is NO customer service department.
This company and it's employees are worthless.

Tip for consumers:
Don't invest any effort or time in this app. It is not worth the headaches they will cause you.

Products used:
None

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Thumbnail of user jamesk3438
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August 30th, 2023

I love Jim carrey films.i looked him up on Instagram when I looked at blued pictures of Jim carrey. Then I realised it was fake with over 100 celebrities. It shows you can never trust socail media. They are breaking the law.

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Thumbnail of user chrisp188
Oklahoma
22 reviews
61 helpful votes
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March 2nd, 2017

Suggestions:
- Allow to refine search by newest, popular, most comments, most followed users by genre (singers, actors, politicians, etc).
- Allow to refine search to search for just photos or just videos
- Allow to refine search of videos by a certain length of time (e.g. At least 30 seconds)
- Allow multiple subject searches and ability to refine search criteria (e.g. - you can type in two subjects in search, then refine by stuff like only posts with both subjects, only posts with one subject but do not include any with the other,
- Add these same features and the features already on the app to the website version (you can't even upload a photo by the website version)

Thumbnail of user dianab61
Arizona
19 reviews
71 helpful votes
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October 29th, 2018

Instagram is a social webpage, normally great I cannot get them to contact me or anyone, awful. People are changing passwords, phone numbers and contact, and cannot contact instagram at all. I used to like them, but, there is no way of reaching out even with a phone call, it is terrible. People are hacking on Instagram and no one cares, no one sends or responds to messages. No one seems to care or help at all.

Thumbnail of user bellyned
Maryland
1 review
0 helpful votes
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June 11th, 2022
Verified purchase

This stylist on IG,@itss. Niyahh_ is a scammer. She scammed me out of my deposit after she canceled my braiding appointment 10 mins prior to my appointment as I'm standing outside her shop. She refused to refund me although I drove an hour to get to her shop and she even blocked me from her IG page afterwards when I kept asking for my refund. I'm trying to find ways to make other people aware so you don't get scammed like I did.

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Thumbnail of user summerh62
Florida
3 reviews
7 helpful votes
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May 24th, 2021

Instagram has never ever use judgement on their social media platform.The people they defend are not innocent like Emmanuel Ramos from ykkeman on Instagram he has done so bad things to his own family like go jail, don't take care of his own child, he constantly using his mom for a place to stay, he is a "freeloader and a "scrub". This is the kind of person Instagram defends. That is why I don't Instagram it is for thugs, excons, sorry out of gas baby daddies like Emmanuel Ramos from ykkeman on Instagram.

Thumbnail of user michellec1344
Georgia
2 reviews
7 helpful votes
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December 19th, 2021

Nice adjustable bracelet. Arrived quick and is exactly as advertised! I also ordered my first sage bundle. It is definitely calming to me! Will return! Thanks

Products used:
Bracelet and sage

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Value
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Thumbnail of user lamish1
Saudi Arabia
3 reviews
0 helpful votes
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August 5th, 2020

Its very greatful experience i bought some brands shoes (addidas) with perfect price and free shiping over 200. They didnt be late and the product arrive fast before dedicated date. It was excellent site

Thumbnail of user brookm16
Kentucky
1 review
2 helpful votes
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May 2nd, 2019

After clicking to "heart" news feeds and satire against Trump, Instagram has blocked me from liking other post for 3 days. This is to "protect the community" the pop up read.

Thumbnail of user tees21
Australia
7 reviews
8 helpful votes
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July 14th, 2022

I have an account with them for a few months. It was a beautiful dedication page to various artists that i enjoyed - suddenly it was deleted without any explanation- when i approached them, they asked for my personal details. The account was not created with my personal details therefore i should not be force to provide them in order for instagram to exploit my data. I pray for the day where they will be out bidded from a revil

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Thumbnail of user brandons53
Virginia
30 reviews
54 helpful votes
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May 30th, 2021

They can arrest you for having an Instagram I wouldn't use the platform just because it's a Mark Zuckerberg owned platform. They just steal your data and sell it to the highest bidder. You are nothing but money to Mark Zuckerberg. Don't use Instagram.

Tip for consumers:
Don't use it delete it you are better off without social media.

Products used:
Deleted Instagram because it's all pointless dribble.

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Thumbnail of user assumanc
Azerbaijan
4 reviews
0 helpful votes
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December 30th, 2023

It literally became the most important social media app or a general app in a lot of the first world countries. It is amazing to see how an app can have so much weighing in people's lives.

Thumbnail of user audreyr176
New York
1 review
2 helpful votes
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March 20th, 2022

My instagram account recently got hacked by a scammer and the scammer is literally pretending to be me. My friends and I have reported the account several times to try to get it deleted but instagram keeps saying the account isnt breaking any guidelines. The account is literally posting on my instagram story about giving people money yet instagram doesnt see that as a problem. Someone is gonna end up getting scammed by this person

Thumbnail of user nityas4
India
22 reviews
142 helpful votes
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April 24th, 2019

When I joined Instagram thinking it's a good platform for creative people for sharing pictures and showcasing their talent. At that time I didn't knew that I'll face so many issues one after another in the insta world.
Namely, a lot of spam accounts are here and loads of fraudulent activities happen here and many looks for public accounts to send them spam messages, comments and even emails if you had a public account.
FYI how many fake accounts I've reported is countless. So what does the verification team when someone creates a fake account on instagram.
To continue further many people here follow you and ask you to follow them and if you don't follow them they unfollow you later.
Likewise many people like your post, so you like their post in return. It's like like for like and follow for follow.
BTW You can't forcefully like anyone's post or follow someone's account just because they are doing the same and beg you to do the same.

Thumbnail of user davidb9641
GB
1 review
0 helpful votes
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February 5th, 2023

My son has had some wone clone is account twice now there are saying thinks to his friends making out it's him and it's not we have reported it but got told there won't take it down has there have had to many reports he is in bits and relly worried and instergram are doing nothing to help my partner even contact the person and told them to shut it down so Bly for instergram to remove the comment as apparently it's bullying absolutely joke no wonder people hurt them selfs because off on line bullying

Thumbnail of user gabriellad13
Italy
1 review
0 helpful votes
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November 27th, 2019

My ring is gorgeous and is completely the same as the description. I love it thanks. I recommend you take a look at their Official website, you will find lots of super elega accessoriesI recommend you take a look at their official website, you will find lots of super stylish and fashionable accessories

Tip for consumers:
I advise you to trust them completely. It's a super secure site.

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Thumbnail of user dennisn175
California
1 review
0 helpful votes
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June 13th, 2021

For the past few weeks i've been using the instragram face call feature and it is absolutely terrible. I have an Iphone X and everytime I use the call feature my phone always over heats and devestatingly freezes my phone. It's absolutely terrible

Thumbnail of user mitcht6
GB
3 reviews
4 helpful votes
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May 19th, 2017

No way to contact anyone for any help support. You can't call, email, tweet - even direct message on their facebook page illicit's no response. Is this ok in 2017? Doesn't feel like it..

Thumbnail of user hollye44
Canada
1 review
1 helpful vote
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December 14th, 2019

It's almost year 2020 and you still can't delete multiple photos at once from Instagram? When will you upgrade the app! Everything else is constantly upgrading lol.

Thumbnail of user gbabyd
California
1 review
3 helpful votes
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February 6th, 2019

This is complete bs I've been putting my account together for 4 years plus all the sudden it's gone and no way or no one to help or explain s#@t! Instagram is absolutely junk should be shut down!

Thumbnail of user ilenih
Namibia
2 reviews
1 helpful vote
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June 3rd, 2019

Instagram is one of the best social platform i have enjoyed for a couple of years now... Its features are on point, privacy up to date. You can follow your celebrity you like, its just fun..

Thumbnail of user malaks6
New York
1 review
3 helpful votes
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September 7th, 2021

IG has so many accounts that are true scams, and the rest are full of pornography links to click in bio. I guess the 11 year old kids are having a field day. F you instagram

Products used:
IG is horrible

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Thumbnail of user rudyy4
Massachusetts
1 review
0 helpful votes
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May 9th, 2022

Instagram gets to the point. For people who are looking to expand their business and grow their brand, Instagram is a great way to do that. It has always been a great addition to Facebook, but with the introduction of Instagram LIVE, being able to upload longer videos, creating Instagram Story posts, and making Instagram Reels, it strategically reaches in the quickness of how life works, and gives you the exposure you need to grow.

Tip for consumers:
my most favorite feature on Instagram is the photo editor feature before posting and the paid promotion just in case I'd love for my post to reach a wider audience.

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Thumbnail of user rossl19
Arizona
4 reviews
16 helpful votes
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July 2nd, 2013

Instagram is a great mobile app and now website. Use it to share pics and video easily. Lots of cool filters to make my crappy phone pictures look good.

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Create an account or log in to Instagram - A simple, fun & creative way to capture, edit & share photos, videos & messages with friends & family.

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