Instant-Gaming

If you are a couple wanting to play a game together and have joint accounts. This is not for you. They declined for "security reasons" because they wanted to know why he had purchased 2 games. Which I understand. So we explained and they still declined. So I made 2nd set up everything in my name verified with my photo ID his name no were on 2nd set up and still got declined for same reason. "Security reasons". Both accounts was deducted the money, with 5-7 day refund. So its just too much of a hassle to deal with them considering what you got to do to prove it IS in fact YOU anyways. So our money will go else were. Their loss, someone Else's gain.

This company is a fraud. They make you jump through hoops to place an order. They asked for a picture of a photo ID and state that everything can be blocked except your first name, last name, and the writing IG or Instant Gaming. I did that and they did not accept it and wouldn't tell me why. After their website not accepting my first two credit cards, customer service taking 10 hours to respond, and then denying my picture which followed there rules to a T, I've obviously had enough with these bozos. It is hilarious and ironic that they call themselves instant gaming- even if they had been competent enough to accept my business, it would have been at least 10 hours between purchase time and customer service accepting my ID. Not instant, prices are a lie, would NOT give them a picture of my ID without extra data blocked out because they are not trustworthy. I strongly suggest avoiding this company like the plague.

After purchasing an item I was told to verify myself.
The instructions given and photo examples were available and I had proceeded to do so.

The rep answered and said that this is not acceptable and that you can send a photo and blur some parts (very vague and not clear what can and cannot be blurred)

Send a second time and was told that you cannot blur this part of the ID, which was not told in the first message.

Asked rep to confirm what can and cannot be blurred.
Waited for a reply and was told to blur anything except the name.

Tried again the third time and was told the transaction was cancelled for "security" reasons.

Very poor customer service and would not recommend.
The price of the game may entice you but the customer service will break the sale.
Stick with Steam at least you'll be treated more fairly with their customer service.

+ good prices

- Needed photo proof to buy: this requirement was not clear at outset of transaction. I had paid BEFORE this reqiurement was disclosed.
- taxes not included in quoted price. Might be common in other countries but considered a suspect practice where i love. Meant i paid more than i would have if I had chosen another site that were more transparent

To verify my photo ID needed to buy, i needed to open a ticket. This whole process is not required elsewhere and so a big inconvenience

I've bought a 1$ (luckily) game to to able to play with my friends. Everything went good till I had to certificate my purchase with my ID. Instant no. Do not buy from sites that ask this kind of information, rather save up a bit more and wait for steam sales. I'm glad it only cost 1$ from a virtual one time use card that I've made in preparation that only had those 1$ on. My account was a sub-account with a fake email too so I was shielded, I've only had my name registered on that one time card but that won't be much of an use.

I'm in Ireland, I tried to purchase playstation plus 365 membership. I bought it, the funds went out of my account but Instant Gaming insist by email that I send them a passport/driving license or Government Official ID before they will release the product. Instant Gaming do not advise on their website that they will request photo id for purchasing a product. This is a totally unethical practice. I have never heard of the likes of a simple gaming merchant requiring ID to purchase.

My bank wasn't opened until an hour after I made the purchase. And even this fast they could not stop the transaction. Thankfully I paid with Paypal but it's still going to take up to a few days to sort and then I may even have trouble with the bank releasing it as soon as paypal sorts, because my bank is useless and they like to take weeks to authorise things. And of course it's the holiday season. Please be aware of buying from this site.

Did the original verification by phone call, then they take the payment.
All good so far, as soon as they get payment they hit you with another account verification.
Take a photo of the driver license.
I took the photo sent to them, they said it wasn't good enough.
It had to have OG written on a paper in front of the pc screen with their logo.

WHat is this? Pornhub? I requested my money back from paypal and they got nothing, waste of time.

First off - I really like the part that I got couple of games from here for cheaper than what Steam was quoting me & the difference was pretty significant. But being asked about verification during a purchase & not during account creation is kind of a bummer. I paid for a game & had to wait for couple of hours before I could get verified & get the key. I strongly suggest you guys ask for verification upload during or in the account creation so we can get the game instantly when we pay for it. I know this is a one time thing but it's just a good quality of life to have what I suggested. I also hope my keys don't get revoked cos I have had bad XP with other sellers in the past which pushed me away from key sellers for almost half a decade.

Pretty good. slow but good.

Because I have ig and discord, I will often send games to the audience, hoping to have a channel for more bulk purchases (quantity requirements of 10~100)

As well as the serial number, I hope to verify whether it is the global version. Sometimes it will fail to use, which will cause a lot of inconvenience. I am afraid that it may fail to activate when buying in large quantities. Sometimes I am worried. If it can be improved, it must be five stars.

Most of the replies are fast, but sometimes it takes a long time, and the overall response is excellent and satisfactory

Overall a good purchase, support was friendly and fast. Only thing that was complicated was the verification process after having purchased the game as it wasn't really stated anywhere.
But after doing it, it was all good and I received a, so far, working Windows 11 Pro key.

Good and fast customer service. Cleared all my questions.

I purchased the walking dead pc game for $3.40 (american dollars) and the key didnt work when i tried adding the game to my library. I sent them a message and they said "our system detected fraud so send your ID to us." Fraud for FOUR DOLLARS? Who would commit fraud for $4? What kind of idiot sends their ID info over the internet. Im all for online shopping because of the protection i get from my bank, but i am NOT sending my ID so they can have my credit card and what i look like, my address and all that. I asked the rep emailing me their name and rep ID number and they refused to answer saying they do not have one. VERY SHADY. And Im willing to be a little money that people who got their product keys were dumb enough to send all their info over and are getting their identities stolen as we speak. Waiting now to see if my refund comes back and i will be keeping an eye on my card from foreign companies.

I bought Anthem on instant gaming, and at first was sure I had just got absolutely scammed. They asked me for my ID behind their website, I used a different card for it, DO NOT use your drivers license, that could lead to some major problems. I think it may work better if you buy a bigger name game, it seems like if something is too unrealistic to be true, then it probably is. The whole payment thing is really annoying, I agree with the other reviews on that. But I was pleasantly surprised by the fact that I actually got a working key. I hope this was helpful to someone like me, My advice would be don't buy from them unless you are really desperate and impatient, just go to a more trusted source and if it costs a little extra dough, oh well... I think it's worth it in the long run, just grateful that I received my code. Also, I know most of these reviews are either 5 or 1, Not sure why instant gaming has so many reviews about fallout 76 LOL... Anyways, I hope this helped!

Bought a code for a game on the Switch as a gift and when the person went to use it, it said the code had already been redeemed! When I contacted support, they suggest i reach out to Nintendo and have them tell me the day and time which the code was redeemed. Spoiler alert!: Nintendo will NOT provide you with this info. It is considered sensitive information! I spoke with 3 people and they all refused. When i let the customer service from Instant Gaming know, they said they cant do anything about it, that it is standard procedure for them... BUT how is it standard if that information is unttainable?! I understand they need proof, but if Nintendo doesnt provide that information then what am I or anyone else who gets swindled going to do? Im out my money and a gift for someone. There needs to be a better way to deal with this!

My paypal account was recently hacked and the purchases made by the hacker were refunded by paypal. Instant gaming deactivated my account because of the refund and are demanding that i pay the paypal fees and the cost of the hackers game before they reinstate my account. I have been a member of their site for years and never had an issue otherwise. Very disappointed that it has come to this.

Do I really have to repeat myself 3 times for a single purchase of a single thing? It was a gift for a friend and he received it. Or was that not the "order" you were talking about? Can you AT LEAST be specific on what "order" this survey is referring to? Or at the very least the date it occured? That would be appreciated instead of 5-days-later-unspecific-spam

I have never encounter a worse customer service for an internet based company. Fraudulently selling keys that do not work and then arguing with the customer and failing to adhere to the consumer rights act. I will ensure I leave a review saying exactly that on all review sites and further I will be using my e-blog with nearly 830K subscribers to say so, it is about time people realise exactly the type of scam company you are running and I will also reach out to my fellow influencers to ensure they are aware and if they choose to also notify their subscribers to your shambolic attempts to flaunt the law!

Absolutely appalling, genuinely disgusting treating that was illegal and broke the law, rude and sarcastic as well. What a shambolic company, the sooner your shut down the better.

Got a game code (Hogwarts legends), tried the game and game was lagging and had low performance, questionable to be actual game, after few hours of purchase contacted instant gaming and been told there is nothing that can be done about it because i agreed to terms and conditions i recommend buy from directly from Microsoft or wherever when u are guaranteed to be taken care of in case game is bad or performance is crap. It said its cheaper but they show u price without VAT and reveal it only in checkout and u dint really safe, (in some cases you do) But this bad experience proved me always pay few pounds xtra but get the real thing while getting all assurances

It was detailed and well explained support, tho issue unresolved.

I have no clue what the deal is with people having to give a copy of their ID to Instant-Gaming. I have used their site now for a year or so and im not having any problems. Only issue is that their not so precise in their release time/date and delivery time/date with pre-orders. But at such prices i dont see a big deal bout that.

I had an account with Instant gaming. I bought a gift card for my friend and the code did not work. I tried the code myself to see if its gonna work for me and they banned my account even though i have a pre order of elden ring there so i dont know whats gonna happen. Support is really bad no answer

Long story short after my bank flagged my purchase I told them I do authorize it. Instant gaming help facilitate the process smoothly after they seen a lot of charges. I received my code and they were very rapid with the response. I appreciate them and will be using them again.

Quick response and was not rude like other customer service people.

The shopping experience is excellent, very intuitive, finally fast.
I've never had any problems with activating game keys.
Therefore I have never used customer support.

My evaluation is excellent and I am very satisfied.

I have purchased games from this website for about a year now with no problems. My partner decided to buy a game for me for my birthday and they wanted to verify the credit card information fine that's fair. But the process they use is extremely invasive asking questions like what are buying the game for. And that they need pictures of my ID and my boyfriend I'd and a picture of his credit card you guy are not a bank or a security company and the sad part about it was you guys took the money REGARDLESS before validating anything and refused to give me my purchase this will be my last time shopping on this site

I purchased No Man's Sky Odyssey twice in the same 2 day period to get a copy for my brother. The 2nd purchase did not go through right away, but this was on purpose to ensure that the duplicate purchase was intentional. I appreciate that their is a protection in place for this reason, and identity verification was quick and painless. The support representative was also easy to talk and resolved my issue right away.

As noted in my previous response, they were quick and easy to talk to and resolved my issue right away.