• Instastyled

Instastyled

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Overview

Instastyled has a rating of 1.1 stars from 96 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Instastyled most frequently mention customer service, store credit, and return policy problems. Instastyled ranks 4995th among Clothing sites.

  • Service
    61
  • Value
    63
  • Shipping
    62
  • Returns
    62
  • Quality
    63
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
61
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How would you rate Instastyled?
Top Positive Review

“FAKE FAKE FAKE”

Lorraine Y.
6/7/22

This company has false advertisements all through their website. None of the clothing look like anything on there. PLEASEEEEE DO NOT ORDER NOTHING FROM THEM, I learned the hard way read the reviews to see for yourself their clothes SUCKS I give them a zero star not even a 1/2 star. Worst business ever I've done with online. Will unsubscribe them to send me advertisements on my email now that I have received these cheap looking blouses.

Top Critical Review

“Wrong dress arrived”

Sarah v.
1/24/24

The dress was beautiful on line, the dress that arrived was a JOKE. Not only was the floral pattern different but the color was different too. I can not find ANY contact info to exchange or refund the item. RUN away.

Reviews (96)

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customer service (20)
Thumbnail of user sarahv1073
1 review
0 helpful votes
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January 24th, 2024

The dress was beautiful on line, the dress that arrived was a JOKE. Not only was the floral pattern different but the color was different too. I can not find ANY contact info to exchange or refund the item. RUN away.

Tip for consumers:
RUN, do not purchase

Products used:
Good Will got the dress as there is no way to return

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquelinel484
1 review
8 helpful votes
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April 20th, 2022

It took 2 months to receive an item that I didn't even order! Wrong item, size and color! The fabric is cheap and it looked worn and used! I'm so disgusted with this site! Of course they're based out of China, but was using a California address! Scammers and frauds! Please don't waste your money ordering from them! Only received a star because it won't allow you to leave a review if you don't!

Thumbnail of user theresaz163
1 review
0 helpful votes
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October 7th, 2022

I wish I had read reviews for this business. The quality of every product I ordered was very poor, the sizing is not close to what I expected and customer service is ridiculous. The return policy is false. I completed the return request on the portal, added pictures and the only option was for a store credit minus $7 restocking fee for each piece. Unfortunately, I was trying to get outfits for an upcoming trip so purchased $168 because I thought I could return anything that didn't work. Lesson learned. I am likely out $168. Agree with other buyers... would not invest another dime in this business!

Tip for consumers:
Do not purchase from this business. You will be disappointed in the quality and will be out any money you pay.

Products used:
None of the products

Service
Value
Shipping
Returns
Quality
Thumbnail of user angeliah19
4 reviews
12 helpful votes
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March 9th, 2022

It took almost 2 months to get. The fabric is cheap and cheap looking. I ordered a size up, and it was still too small. Not just small but tiny. Awful, never again. Please don't waste your time and money on this site.

Thumbnail of user pamk378
1 review
1 helpful vote
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September 28th, 2022
Verified purchase

They sent me a dress in the wrong color. The dress look luxurious on their website but is thin and look like tin foil. Not only are they charging me restocking fee of $7, I have to pay for shipping back to them. Tried emailing them but got an auto reply with a link that brings me to the same standard return page. Tried calling them to but the line is forever busy. Worst customer service ever.

Tip for consumers:
bad customer service, bad return policy when they made the mistake. they charge restocking fee.

Products used:
2 blouses

Service
Value
Shipping
Returns
Quality
Thumbnail of user catc84
1 review
0 helpful votes
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January 12th, 2023
Verified purchase

Don't make the same mistake we did. This company should be shut down. My partner and I ordered an outfit from this place to wear to a wedding. It said delivered yesterday. It was never delivered. We went to contact the store and the email address they provided for customer service was BOGUS! The email came back as not delivered/ no such address. Now I'm out almost $50 with nothing to show for it.

Tip for consumers:
do not use this site be warned. This site will take your money and not give you anything in return!

Products used:
Did not use any products because none were delivered!

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikis20
1 review
0 helpful votes
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September 1st, 2022

Nothing like pictures on website very poor qualities and cheap makes. I spent over $350 for 9 dresses, sweater and other clothes. I ordered small but everything fits like large in USA. They don't even provide return level. Such a waste of money

Products used:
Nothing
They don’t provide return labels and need to send Canada for all return merchandise. It cost so much money for me. They also said no refund but store credit. It is horrible served after all

Service
Value
Shipping
Returns
Quality
Thumbnail of user donnaf1355
1 review
1 helpful vote
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July 21st, 2022

Buyer beware - don't order from this site! I had to give 1 star to add the review but it doesn't deserve any starts. I recently ordered what appeared to be "cute" clothes online. After several weeks, the fabric arrived - feels more like a shower curtain and sizing is way off. The easy return process is anything but easy and rather impossible unless you want less than half of what you paid. I asked to speak to a customer service contact and was told by a bot that it won't be available for some time. Still no refund and stuck with useless fabric. Save yourself some $, time and frustration! They need to be shut down!

Products used:
Offers easy returns - only offers a low % of price paid. No customer service. Bot responses to submit return request timely but then no one to speak to about the partial refund they offer. Scam company - low quality

Service
Value
Shipping
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Quality
Thumbnail of user anmm
1 review
5 helpful votes
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July 26th, 2022
Verified purchase

As others have already stated, items received look absolutely nothing like the picture, then they refuse to honor their return agreement. "Return Portal" doesn't work and they don't reply to emails. Stuck with an item I would never wear and wouldn't want anyone else to wear either. Save your time and money - find a reputable company to purchase from. I'll be doing my research from now on before I purchase from a company I've never heard of.

Tip for consumers:
Don't buy anything from Instastyled. You'll regret it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayd728
1 review
5 helpful votes
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June 14th, 2022
Verified purchase

My wife ordered three dresses for an upcoming wedding. None of them would be considered the size they were advertised as in the world I live in. Tried to return them within their 30 day timeframe and the "portal" showed them as expired. Further correspondence to rectify the situation has gone unanswered and the time has now passed. I wouldn't touch this establishment with a ten foot pole, and I have the distinct feeling that they are a scam. If not, they have a terrible business model and moral compass. Stay as far away as you can.

Products used:
None!

Service
Value
Shipping
Returns
Quality
Thumbnail of user schuylerw5
3 reviews
1 helpful vote
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November 8th, 2022

Not only did they send me the wrong product, but they also refused to refund my money. They offered me store credit for more of their messy things. I paid for expedited shipping, which states receipt within 7 to 8 days. I received the items about 15 days later. As if. Also, the quality of their products is cheap and, in no way, shape or fashion resembles what their model is wearing. If I could score a negative 1, I would do so.

Thumbnail of user zeinae4
1 review
0 helpful votes
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September 7th, 2022

I ordered 6 outfits. Spent money on expedited shipping. Emailed them multiple times with no answer. Arrived over a month and a half later! 5 of the 6 outfits were utter crap in terms of quality. Tried to process a refund, NOT POSSIBLE. Only returns for store credit. Sent 4 emails to ask for help. No answer. Will never ever use them.

Thumbnail of user carolm2647
1 review
3 helpful votes
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July 18th, 2022
Verified purchase

I ordered 5 pieces but only 1 was OK in quality and size. They took a long time to arrive which I can accept but the quality was poor and the sizes much to small. I tried to immediately return 4 pieces but it just sent me confirmation about my return request and nothing else happened. Lost all my money.

Tip for consumers:
The clothing that is affordable will look cheap and not like pictures. Sizes are smaller. Don’t plan on being able to return any of it.

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user wiwieks1
1 review
1 helpful vote
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October 25th, 2022
Verified purchase

Every time I was asked about my orders no one ever responded back to me. If you people wanna do business you should be real. Don't take people money and walk away. Kept on sending me email but no one response about my questions. I order since august before I went away for my holidays in September. I have returned to Australia since October 6th and now nearly November!
Are you guys scammer?
If you are you shouldn't be bother people like us!

Tip for consumers:
Do not purchase. It’s fake

Products used:
Dress and gift box

Thumbnail of user conniec762
1 review
0 helpful votes
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January 9th, 2023

I ordered a coat as a gift - took forever to arrive. I tried to cancel it, but was told it had already processed. I didn't even open the package - as soon as I finally got it, I jumped through the hoops of their return portal. Then another week and a half went by - you have to wait to hear from them to see if your return is approved. I again jumped through the hoops - paid to ship the coat back, tried to send them the receipt and tracking info. Shocker. Their website isn't accessible - message box keeps saying server not found. Do not make my mistake. I ordered the coat 2 months ago and the ordeal isn't over yet. This site forces you to rate the business - if I could submit my review giving zero stars, I'd do it - they don't deserve any.

Tip for consumers:
Do not do business with them.

Products used:
A coat - trying to return it

Service
Value
Shipping
Returns
Quality
Thumbnail of user joanells
1 review
1 helpful vote
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September 13th, 2022
Verified purchase

Such a bad experience! Slow delivery, terrible products and now they want me to pay to return the items to Canada (which you don't know when you order) and they never answer calls, messages or emails. Terrible

Tip for consumers:
No free returns, everything runs small, crappy clothing, skip it.

Products used:
Keeping one sweater even though it is the wrong color

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindah3748
1 review
1 helpful vote
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August 1st, 2022

I purchase a white shirt the material was very cheap. I probably could have purchased that shirt for five dollars, the material is nothing like the picture I will never shop with them again I believe it's coming from China.

Tip for consumers:
Be careful

Products used:
Shirt

Value
Shipping
Quality
Thumbnail of user chigirltoob
1 review
1 helpful vote
  • Send Message
September 8th, 2022

If I could give zero stars, I would. I ordered 2 items-- 1 arrived defective and the other never arrived. I emailed Customer Service who directed me to the Return Portal on the website but the portal rejected my request because I ordered a non-returnable item. I reached out via email again to say that I just wanted a non-defective replacement and the 2nd item which I never received. I was directed back to the Return Portal which again (of course) rejected my request. I emailed a few more times and received no response. On my last email inquiry, I was told they can't give a refund because it has now been over 30 days since my purchase. Calling the toll-free number redirected me to a different toll-free number that just hangs up after a few rings. AARGH!

Products used:
bra

Service
Value
Returns
Quality
Thumbnail of user jem5
1 review
5 helpful votes
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May 11th, 2022
Verified purchase

The order I received was not pictured. It looked awful and was a terrible fabric. The sizing was all wrong, and I used the size chart. Then, I sent several emails with someone about the return because their "online return portal" didn't work for me. They just stopped communicating with me, so I sent them a notice and all the info for my return in the email. Now they are saying they won't accept my return because I did it wrong. So the fight begins. Calling customer service now. This is just not worth the bad service and low quality items.

Tip for consumers:
They lie about the return policy

Products used:
None tried to return

Service
Value
Shipping
Returns
Quality
Thumbnail of user tahieshac
1 review
0 helpful votes
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November 11th, 2022

DON'T ORDER ANYTHING FROM THIS SITE. I ordered a dress and it arrived it looked nothing like the picture. The fabric looked cheap and it looked like some of the material was missing from the dress. I asked for a refund 2 days later after receiving the dress. I have been going back & forth with them for over a month now about my refund. They told me to wait for instructions via email before I return the dress. They never sent any instructions. I asked them several times and no one helped. Then I was told that my refund is being process & any delay is probably because of my bank & it takes up to 7 days. Its been 2 weeks and I still have not been given instructions on returning the dress. I clearly stated that in the email, I even asked for the return address still no help. I even tried calling the number which is a waste of time. This site is a scam!

Service
Value
Shipping
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Quality
Thumbnail of user debbiem1553
1 review
0 helpful votes
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September 27th, 2022

This company is a joke and I fell for it. Everything about the dress I ordered was horrible: the fabric, the size was wrong, it looked nothing like the photo. And now they won't return my emails or phone calls. I want my money back, who would want store credit from this place. Keep away!

Tip for consumers:
Keep away!

Products used:
Dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user traceyi37
1 review
0 helpful votes
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November 14th, 2022

Jumpsuit was literally just tried on, all tags, packaging etc. ALL original. They are quick to reply to you when you ask about the return policy, however they will not contact you back. Says you need your RMA and will have it within 2-5 business day, yet you never receive it. Therefore, you are now approaching their 30-day return policy so they just deny your return. Basically, you are stuck with an item that you can do nothing with, and they keep your money and you have wasted all your own time. Horrible way of doing busines - highly NOT recommended.

Tip for consumers:
DO NOT PURCHASE ANYTHING FROM THIS COMPANY

Products used:
Jumpsuit

Service
Value
Shipping
Returns
Quality
Thumbnail of user virginiah947
1 review
3 helpful votes
  • Send Message
June 9th, 2022

I was scammed out of $100! The pictures the website shows are totally misrepresented, I wanted to cry when I opened the package. For all their easy return jargon so far it's been a nightmare. No one answered the phone or emails and when I enter my order number it says "can't be found". I am at a loss as to how to return the "costumes" I received! I have never had such a poor experience with an online order.

Thumbnail of user jessicab2813
1 review
0 helpful votes
  • Send Message
July 13th, 2022
Verified purchase

Please do not waste your time purchasing from this place. Is a scam of clothing company. They probably spend all their money in paying models to show their "fake clothing" not sure for the shoots they put on the models better material but what you receive is garbage. The jumper I received was see through that how thin the material was. They even make it so difficult for you to return. Also notice that they don't have any reviews on their clothing because their pieces are garbage. They don't want people to be deterred right away. Like me I didnt realize that sooner and I have been going back and forth with the customer service people to give me a refund. The minute I received the item I knew it was not what it was advertised. I immediately contacted them to begin a returned. I have yet to get it resolved. Don't waste your money

Tip for consumers:
They are not into providing quality clothing. Notice that they don't have reviews on their products on their site and refunds are impossible to get. Don't waste your money!

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamil269
1 review
0 helpful votes
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August 18th, 2022

I cannot urge you enough! DO NOT BUY FROM THIS FRAUDULENT COMPANY. The product is garbage. Do not let the images on Pinterest, or anywhere else fool you. Ordered a jacket. It reminds me of my first Jr. High School project. Honestly. The sewing is a joke! The material is a joke! The left side of the collar is smaller than the right. The cuffs are uneven. The stitching is unraveling in multiple areas. The buttons are barely sewn on. It's coming from China. Don't let the American models fool you. This should be illegal. It's misleading, and they know it.

I wish I read the reviews before flushing $54.00 down the drain. I wouldn't have paid 50¢ for this product.

Tip for consumers:
It would have been helpful to know this product was coming from China.

Products used:
None

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