InterFlora UK

I ordered a bouquet of flowers specifically for their pastel colours as that is what my other half likes. When selecting the option, it gives a further few option of colour schemes, which I selected 'pastels'. My other half calls to say she received the flowers, but asked are they correct, as she knows that I know her preferences! The flowers received were full of brights and not what I requested at all! I messaged interflora and they responded back saying they have no record of me selecting pastel and infuriatingly stated:

'Each and every design is one-of-a-kind, created by an artisan florist using the freshest stems available on the day so, whilst your gift will look different to the one pictured, it'll still be just as lovely.'

Or in other words you can select what you like but we may send you completely something else as long as it's fresh? Also what looks good to one person, may not be to another person's liking, as experienced myself. It is in a way deceitful and I was expecting an understanding and better resolution.

Interflora has refused to do anything, and I spent £66 on a disappointing service which really did ruin a special occasion.

Ordered a plant earlier this week to be delivered tomorrow as a gift for someone. Just received a voicemail today (5:50pm!) saying they cannot fufil my order now but they're sending flowers instead. Sorry - not acceptable, I selected a plant for a specific reason. They couldn't send a substitute plant so had to cancel the order. It's now too late to order from another company to deliver the gift on time. Terrible service!

Interflora - please don't advertise items if you can't fufil the order. (How long will my refund take to reach me by the way?)

And prospective customers - I'd go elsewhere as there's definitely cheaper and (assumingly) more reliable companies out there! Was happy to pay extra for quality but quality (service) is something I absolutely haven't received.

Disappointment/complaint in regard of the service since nothing (about the flower availibility) has been specified on the Interflora website and that has costed me time and money.

This incovinience has happened for the the forth time now in 2 weeks trying to deliver flowers that on the website are showed as available.

Also, no call has been recieved, even if they stated they tried to call me.

Also, I was unable to use their gift card /voucher.

Also, when asking help through their live chat I was unable to receive help by a team adviser that was unable to advice me despite me confirming I was still there in need for help.

I will, of course, not even try to use Interflora again. This experience needed to be shared so that others will not waste their time on their website.

Having used Interflora online to purchase a bouquet for a friends birthday we were very impressed and so shortly afterward on wanting to buy flowers for a funeral we again ordered via interflora for collection. When my husband brought home the bouquet I was stunned.
It was atrocious! Flowers, the few there were, were quoted and dying!
We immediately contacted the local florist who speedily arranged collection and promised replacement free delivery.
This was in fact carried out but the bouquet was still atrocious!
For £30 we had 3 'just surviving' roses and 3 unopened buds of kind with some greenery!
In our way to the cemetery we stopped and got 2 bouquets from a well known supermarket for less money and they looked absolutely lovely.
We threw the others in the bin as they were not even worth having around the house.
I can only say how humiliated I would be if flowers like this had been arranged for delivery ditect to our recipient!
Unfortunately I now know interflora are too unreliable.
If this is the service you get on collecting your own flowers and then the replacement is still unacceptable something is amiss.
Unfortunately on contacting Interflora website and complaining about the standard I received there were a couple of emails going back and forth about dates etc but unfortunately not even a decent apology or explanation for sub-standard service.
NOT acceptable when you have no faith in a company to deliver goods of standard.
NEVER AGAIN

I ordered next day courier delivery from Interflora. When I didn't receive notification of delivery, I contacted Interflora (I had to contact them - they didn't bother to let me know there had been a problem). I was told the courier said he 'could not access the property' and that couriers did not 'typically' call the sender or recipient if there was an issue. I asked the question why ask for numbers in the first place to which I received no response. I was told they could send another bouquet through the local florist (so not my selected flowers) three days later as it was the Bank Holiday weekend. I told them not to bother as it was a time sensitive gift. Unbelievably the courier then delivered the three day old flowers on the Tuesday afternoon! Wilted and sorry looking. He told the recipient he couldn't find the house so the story about not being able to gain access was pure fabrication. To add insult to injury there was no message card either! Truly shocking service for which I have been offered (well, I demanded) a refund and nothing else by way of compensation. I will not be using Interflora ever again. After asking for compensation they offered me a 15 pound evoucher for use on their website. As I refuse to give them business again, and I cant imagine you could get anything for 15 pounds, I told them thanks but no thanks.

I paid £35 for a boquet of flowers and £7 delivery they were for my sister. I got 4 flowers really disappointed nothing like the pictures.

I'm not recommend this shop.
Next day my order has been cancelled, without reason. I will never come back again.