Intothedarkroom

Customer service sucks and the installation process is a joke. I liked the idea and the look of the blog/portfolio sites but never got pass the installation process. Customer service was a joke too they give you a link and ask if this resolves the problem. I wasted a whole week with my site down and lost customers because of it.

Dont work with this company. Even if the software ro build is not bad (maybe too simple payouts)
Its almost impossible to put ypur site online if you are not an expert.
The customer service is a joke
They sometimes answer after 2 or 3 days, sometimes they just dont answer.
They dont understand the custpmer support in this kind of bussiness is essential
I spend a week building my site and im waiting so the c. Support help me to put it online.
There is a lot of companies more serious to work with
Absolutely frustrating experience
Never again

I don't know what happened to this company! They were extremely helpful and responsive a couple of years ago when I first started using them for design, implementation, and hosting. Then if a part of my site would stop working or need attention, and support would take a few days to get back to me. Then a few weeks to get back to me for the next problem. Now it takes MONTHS for support to address tickets. It took IntoTheDarkroom over two months to implement a new SSL certificate on my site (something I would have thought was an easy process), and they required me to do about half the technical work myself. They've completely ceased contact and my ticket remains open for several other issues I'm having, one of which is the (pretty major!) problem of my contact inquiry form not working. I'm sorry to have to leave because they have competitive pricing and I like their site designs a lot, but the problems they seem to be struggling with in regards to technical support and customer service are disastrous. I cannot recommend them, at all!

Products are always up-to-date, service is nothing short of outstanding and they listen to the needs of their customers. I've been using Into The Dark Room for years now and if I find something I like better, I'll switch, but I haven't switched and I've been with them for years.

The only problem you are likely to have is, just when you think they have released the perfect template and you get it all setup, then BANG they come out with a new one that implements the latest technology with up-to-minute design. They started the hosting (all in one) plan so now I can change anytime I want - THAT IS A HUGE BENEFIT. So you can look around all you want (I did) but when you come back they'll be here and so will I. Just for information, I am in no way connected to this company other that a satisfied customer.

I have been with ITDR for several years and have always been extremely satisfied with their help and ongoing solutions. Mainly Michael Sablone, he has ALWAYS been professional, efficient and gone our of his way to help me, a low tech photographer! Thank you guys for being awesome!

Obnoxiously expensive. Terrible customer service... and IMPOSSIBLE to work with. Honestly, I can not STAND this program. I'd rather not have a website than use intothedarkroom.

This company has the worst customer service ever. Stay away from this company unless you are ok being frustrated. I signed up with them and the first product that I downloaded was the vend photocart. Because they have no customer service number. I basically tried to go on YouTube look at videos and figure out how to set things up on my own. When I started having difficulty setting up customer payments. I contacted them through support. They were HORRIBLE with response time. This issue went on for 3 days. During those 3 days I could not access my photocart. They finally messaged me back, told me to go back into my account and try it again. I logged back in only to find out that I lost all of my information -images etc... I have been trying to get them to help me understand what's going on and to help me get all of my information back. I am a boudoir photographer and I am very careful with my customer images. I am so worried about the lost images. So far I still haven't gotten any response from the company.

I discovered ITDR 5 years ago and it was the best thing that has happened to my business. I'm a wedding photographer whose also a trained graphic designer and finding the right template that matched my vision seemed like an impossible task until I found ITDR. They have a wide variety of clean, modern templates and the best part is - they are completely customizable. My entire business; website, blog & sales cart are ITDR templates and platforms.

Their is a bit of a learning curve when setting up their templates however they give the best tutorials that are easy to understand. If you're still stuck then contact customer service. They are pleasant, knowledgable and best of all, fast!

One other thing that I really like about IDRT is that they take their customers feedback seriously. I've often written in how they could make things a little better and I always get a response back and an estimate on when that change might be happening if it's already in the works.

I would highly recommend ITDR!

I have been using ITDR's slideshow software and shopping cart for several years and have had excellent service - I also moved hosting to their company this year and have had a great experience!