Ordered 2 pump motors and corresponding Fit Kits as suggested by customer service rep. Seal Plate o ring was wrong size. They are sending new o ring ( right size) no charge. Unusually custpmer friendly response.
Website page had all details of the pool heater including mfg part number. Site was easy to use. Great communication and tips for truck delivery. Had the unit within a week…. That's fast shipping by carrier. I actually saw after the sale that they were giving a free pool float when you purchase a certain amount. Sent an email the day after my sale…. They emailed back and sent one back. Thanks
The purchasing process and the selection was great the delivery however fell a little short of what was promised. My pool heater was delivered without prior notification, I was given a call literally by the driver when he arrived at my home and no one was there, when I returned his call ten minutes later he said he had already left. Fortunately I was able to convince him to come back and had my neighbor receive the package.
Tried buying a filter from another company and was told at r the last minute it was out of stock. After confirming with a competent employee that they had it in stock, I had my filter in 3 days. Check them out first and I'm sure your experience will be the same.
They didn't send me a tracking number. And i got an e mail the day before it was delivered wanting to know if i had received it. Well no but i did get it the next day after i had bothered my neighbors looking for it at their house
I ordered a pump motor. It was easy with fast delivery. It's worth trying to do pool repairs yourself. The pool shop wanted to charge me 430 dollars labor and 450 for the motor. The job cost me 285, and a few hours of my time.
I am inexperienced in pump motor replacement but pretty competent with technical DIY projects. Between the customer service rep's help on what to order and the help videos on their site, I fixed my pool pumps without a hitch. I saved $3,200 in cash (I had about 3 hours of my labor) compared to the pool company's estimate. I would do business with INYOPools again.
The website had all the parts I needed. The reviews were helpful. I submitted a question which was answered promptly. My order was processed, shipped, and delivered promptly. All of the parts have been installed and are working. My first experience with INYOPools.com was great overall!
I ordered a volt vacuum with a 4 piece pole. I received a small spa broom. When I attempted to get a return slip, I was denied. $91 wasted. I have a pool, not a small little spa. This was my first and last time ever doing business with them.
What a wonderful on line resource! I was able to easily find a schematic of my older pool pump and found the parts I needed to order. Good pricing, arrived quickly and is a quality product. Inyo Pools sent us a list of additional parts we may need in the future and how to guides. Excellent customer service for sure!
INYOPools.com has a rating of 3.1 stars from 393 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with INYOPools.com most frequently mention customer service, great price and fast delivery. INYOPools.com ranks 1st among Swimming Pool sites.