iRestoreReviews 3

I purchased an iRestore Elite device in January 2025. After using the product for nine months and deciding it wasn't effective, I followed their own return policy instructions to request an RMA number as required. That was over three weeks ago, and I have sent multiple polite follow-ups with no RMA provided to date. For a company selling high-priced medical-adjacent devices, this kind of unresponsiveness and policy evasion is unacceptable. A guarantee means nothing if the company simply ignores customers trying to use it. IRestore (Freedom Laser Therapy Inc.) advertises a 12-month guarantee and an RMA process but fails to honor it in practice. Their BBB profile already shows an F rating and numerous similar complaints about unreturned emails and unprocessed refunds — my experience matches those exactly. I'm now forced to escalate through the BBB and my credit card issuer just to get the refund they promise on their own website. Buyers beware: unless iRestore responds and resolves this, the "12-month guarantee" is worthless marketing.

I recently purchased several products from iRestore, including the hair growth serum, and joined the iRestore Facebook community support group to connect with other users. I wanted to gather tips and insights from fellow members, so I posted a question and some honest feedback. However, my post was declined twice. When I reached out to ask why, I was told it violated group guidelines. When I questioned if honest feedback was not allowed, the representative stated that only positive feedback is accepted. As a paying customer who has invested significantly in your products, I am deeply disappointed by this policy. It feels like honest customer opinions are not valued, which is disheartening, especially given the trust we place in your brand. Transparency and genuine dialogue should be encouraged, not stifled.