• ironSource

ironSource

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Overview

ironSource has a rating of 3.7 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source, and quick response. ironSource ranks 2nd among Mobile App Development sites.

  • Service
    242
  • Value
    181
  • Shipping
    89
  • Returns
    101
  • Quality
    179
157
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How would you rate ironSource?
Top Positive Review

“Problem solved within an hour, thanks!”

Hans L.
8/19/21

Had a delay on some rewards being applied to my account, so I sent them two screenshots where you could see the completion progress and rewards still pending. After a quick confirmation email, the issue was resolved almost immediately, no hassle at all. Thanks

Top Critical Review

“Print frustrating service”

Qawsre K.
1/20/22

They reply with the same automated emails which seems like a request for more information and make you wait for weeks. Hard to get hold of customer support post raising a ticket or a response from them.

Reviews (529)

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Reviews that mention popular keywords

customer service (50) iron source (18)
Thumbnail of user soniag198
GB
1 review
0 helpful votes
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April 12th, 2022

Took a little longer than I expected but my query got sorted out for me and even suggested something that would help me in the future :)

Products used:
My transaction is with their play to revive pay app

Service
Thumbnail of user sherylt73
Arkansas
1 review
0 helpful votes
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October 4th, 2021

My email said it could be 3 business days, but I got my reward in less than 24 hours! Thank you for the quick response!

Thumbnail of user ianc427
Canada
1 review
0 helpful votes
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October 30th, 2021

Submitted a report of missing tokens of one game, they got back to me within 2 hrs. Happy with their speed and results. Thanks

Thumbnail of user nancyl1643
Indonesia
1 review
0 helpful votes
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November 22nd, 2021

Very good response speed, problem solved in just a few hour, i thought it will took 3 days to solve the problem of offer page

Thumbnail of user angelae761
Kentucky
1 review
0 helpful votes
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December 5th, 2021

I was told to wait 3 business days to get a reply. Today is Sunday and after an hour, 2 tops they had already resolved my issue.

Thumbnail of user embsf
Ukraine
1 review
0 helpful votes
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December 1st, 2021

Solved the problem very quickly.
I wrote and was answered in just 10 minutes, I have not seen such a service yet.

Service
Value
Shipping
Returns
Quality
Thumbnail of user arielm157
Texas
1 review
0 helpful votes
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April 4th, 2022

It took a little time but their team responded with a very positive attitude and helpful information. Thank you for your help

Thumbnail of user ieyasui
Japan
1 review
0 helpful votes
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August 24th, 2021

In my opinion it is the fastest solved problem. I only waited 20 minutes to receive the email. 5 stars from me.

Thumbnail of user gh445
Alabama
1 review
0 helpful votes
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September 28th, 2021

I had rewards that were not credited to my account. Within a few hours, this problem was remedied, the communication was immediate.

Thumbnail of user johnnys370
Minnesota
1 review
0 helpful votes
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August 16th, 2021

I am very impressed with the quick response. The issue was resolved within 5 minutes. Will recommend to a friend. Thank you!

Service
Value
Quality
Thumbnail of user hajos
Germany
1 review
0 helpful votes
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November 6th, 2021

Thank you for solving the problem and not giving up after the first refuse! Now I am motivated to meet new challenges!

Thumbnail of user damianm92
Canada
1 review
0 helpful votes
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December 6th, 2021

Any issues then press the contact now button & let them know! They will help if you really did complete the offers!

Thumbnail of user aryank17
India
1 review
0 helpful votes
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October 28th, 2021

Solved in one day looking for upcoming days. I hope everything will be same as today. Thanks for solving my issue.

Thumbnail of user brunellac1
GB
1 review
0 helpful votes
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February 16th, 2022

I wrote to resolve my problems with and offer for a game! Very nice and quickly answer! Thank you so much.

Service
Value
Quality
Thumbnail of user lancep94
New Mexico
1 review
0 helpful votes
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February 14th, 2022

Thank you for quick response to an issue regarding points that were left off my account. Problem fixed and points given

Thumbnail of user jemmaf7
GB
1 review
0 helpful votes
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October 17th, 2021

I was very happy with how fast you managed to deal with my LP problem and got it fixed straight away.

Thumbnail of user kylel289
GB
1 review
0 helpful votes
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September 7th, 2021

Excellent system must of been slow but within hours i got everything so really pleased and was excellent from there end

Thumbnail of user fritsg2
Hungary
1 review
1 helpful vote
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September 15th, 2021

The problem is solved within a few hour, and i get what i wanted. Everything went fine as it should be.

Thumbnail of user rosalindb51
California
1 review
0 helpful votes
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November 1st, 2021

Super quick service! My issue was fixed the same day and on the weekend no less. I'm really happy with it.

Thumbnail of user rachels1007
GB
1 review
0 helpful votes
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November 12th, 2021

I contacted them to sort an issue with an app and within a few hours the problem was sorted. Great service!

Service
Thumbnail of user elizabethg154
Georgia
2 reviews
0 helpful votes
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November 19th, 2021

Thank you so much for the quick resolution. I really appreciate it being handled so quickly... within just a few days.

Thumbnail of user firdausim1
Indonesia
1 review
0 helpful votes
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December 10th, 2021

I have finished game until level 167 but my coin not increase. I ask for help. And now my coin has increased. It fast. Under 12 hour.
Thank you.

Thumbnail of user rabbitr1
Pennsylvania
1 review
0 helpful votes
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October 30th, 2020

I have participated in approximately 10 IronSource offers, and 8 out of the 10 were rejected. Unfortunately I did all concurrently, and so did not learn the lesson of this scam operation until many hours were spent trying to fulfill the offers that Ironsource lured me in with. I carefully read the instructions for each offer, and the terms, and when I finished each offer, and did not receive the rewards, I submitted tickets to their customer service, along with screen shots proving the completion of the offer. Their only reply was that the my ticket "has been reviewed and cannot be approved as the advertiser did not confirm your completion as valid." For example, one offer was to make any in game purchase. Easy enough. No reward. When I emailed customer support, I supplied the Google play receipt, as well as a screenshot of the in game mail that stated I made a purchase. This was rejected as insufficient proof. WHATEVER YOU DO, DO NOT WASTE YOUR TIME ON THESE SCAMMERS! Learn the lesson that cost me hours and actual money on google play -- this fraudulent business will not honor the terms of the deals they offer. Don't fall for it.

Thumbnail of user mattv108
Canada
1 review
0 helpful votes
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March 29th, 2022

Great service! Got back same day and approved my gems mission that I'd completed and was having problems with getting.

Thumbnail of user wesleyn36
Brazil
1 review
0 helpful votes
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December 1st, 2021

My problem has been solved quick and with quality.
Were very attentive and transparent in all processes.
Thanks for that.

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Ilana S.

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