ironSource has a rating of 3.7 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source, and quick response. ironSource ranks 2nd among Mobile App Development sites.
Had a delay on some rewards being applied to my account, so I sent them two screenshots where you could see the completion progress and rewards still pending. After a quick confirmation email, the issue was resolved almost immediately, no hassle at all. Thanks
They reply with the same automated emails which seems like a request for more information and make you wait for weeks. Hard to get hold of customer support post raising a ticket or a response from them.
Took a little longer than I expected but my query got sorted out for me and even suggested something that would help me in the future :)
Products used:
My transaction is with their play to revive pay app
My email said it could be 3 business days, but I got my reward in less than 24 hours! Thank you for the quick response!
Submitted a report of missing tokens of one game, they got back to me within 2 hrs. Happy with their speed and results. Thanks
Very good response speed, problem solved in just a few hour, i thought it will took 3 days to solve the problem of offer page
I was told to wait 3 business days to get a reply. Today is Sunday and after an hour, 2 tops they had already resolved my issue.
It took a little time but their team responded with a very positive attitude and helpful information. Thank you for your help
In my opinion it is the fastest solved problem. I only waited 20 minutes to receive the email. 5 stars from me.
I had rewards that were not credited to my account. Within a few hours, this problem was remedied, the communication was immediate.
I am very impressed with the quick response. The issue was resolved within 5 minutes. Will recommend to a friend. Thank you!
Thank you for solving the problem and not giving up after the first refuse! Now I am motivated to meet new challenges!
Any issues then press the contact now button & let them know! They will help if you really did complete the offers!
Solved in one day looking for upcoming days. I hope everything will be same as today. Thanks for solving my issue.
I wrote to resolve my problems with and offer for a game! Very nice and quickly answer! Thank you so much.
Thank you for quick response to an issue regarding points that were left off my account. Problem fixed and points given
I was very happy with how fast you managed to deal with my LP problem and got it fixed straight away.
Excellent system must of been slow but within hours i got everything so really pleased and was excellent from there end
The problem is solved within a few hour, and i get what i wanted. Everything went fine as it should be.
Super quick service! My issue was fixed the same day and on the weekend no less. I'm really happy with it.
I contacted them to sort an issue with an app and within a few hours the problem was sorted. Great service!
Thank you so much for the quick resolution. I really appreciate it being handled so quickly... within just a few days.
I have finished game until level 167 but my coin not increase. I ask for help. And now my coin has increased. It fast. Under 12 hour.
Thank you.
I have participated in approximately 10 IronSource offers, and 8 out of the 10 were rejected. Unfortunately I did all concurrently, and so did not learn the lesson of this scam operation until many hours were spent trying to fulfill the offers that Ironsource lured me in with. I carefully read the instructions for each offer, and the terms, and when I finished each offer, and did not receive the rewards, I submitted tickets to their customer service, along with screen shots proving the completion of the offer. Their only reply was that the my ticket "has been reviewed and cannot be approved as the advertiser did not confirm your completion as valid." For example, one offer was to make any in game purchase. Easy enough. No reward. When I emailed customer support, I supplied the Google play receipt, as well as a screenshot of the in game mail that stated I made a purchase. This was rejected as insufficient proof. WHATEVER YOU DO, DO NOT WASTE YOUR TIME ON THESE SCAMMERS! Learn the lesson that cost me hours and actual money on google play -- this fraudulent business will not honor the terms of the deals they offer. Don't fall for it.
Great service! Got back same day and approved my gems mission that I'd completed and was having problems with getting.