• ironSource

ironSource

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Overview

ironSource has a rating of 3.7 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source, and quick response. ironSource ranks 2nd among Mobile App Development sites.

  • Service
    242
  • Value
    181
  • Shipping
    89
  • Returns
    101
  • Quality
    179
157
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How would you rate ironSource?
Top Positive Review

“Problem solved within an hour, thanks!”

Hans L.
8/19/21

Had a delay on some rewards being applied to my account, so I sent them two screenshots where you could see the completion progress and rewards still pending. After a quick confirmation email, the issue was resolved almost immediately, no hassle at all. Thanks

Top Critical Review

“Print frustrating service”

Qawsre K.
1/20/22

They reply with the same automated emails which seems like a request for more information and make you wait for weeks. Hard to get hold of customer support post raising a ticket or a response from them.

Reviews (529)

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Reviews that mention popular keywords

customer service (50) iron source (18)
Thumbnail of user isaiahm79
California
1 review
0 helpful votes
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December 31st, 2021

I was annoyed about not getting Gems in my pixel gun 3d account and made a complaint and almost instantly got the gems put into my account.

Thumbnail of user claired205
GB
1 review
0 helpful votes
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August 25th, 2021

Thank you so much for your help. I'm really happy for your quick response to my problem. Thanks again.

Service
Quality
Thumbnail of user markm3666
South Carolina
1 review
0 helpful votes
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November 12th, 2021

They fixed my missing coins within 30 minutes. They are always very nice in their emails and very quick.

Thumbnail of user guilhermea10
Brazil
1 review
0 helpful votes
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November 2nd, 2021

Service was very quick, and they completely resolved what was requested. Happy with the result! Thank you very much!

Thumbnail of user sammerss
Ohio
1 review
0 helpful votes
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October 17th, 2021

Great communication with me and replied in minutes. All I had to do was verify that it was me and then boom. Thanks

Thumbnail of user yanns6
France
1 review
0 helpful votes
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August 23rd, 2021

My request has been investigated within 3 hours, leading to resolution! As far as I'm concerned, it has been done with great efficiency.

Service
Value
Quality
Thumbnail of user giorgiop18
Italy
1 review
0 helpful votes
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February 19th, 2022

I hadn't received the boss coins back. But after about 30 minutes they accepted the request and my boss coins were been added to my account.

Service
Value
Returns
Quality
Thumbnail of user harshitg7
India
1 review
0 helpful votes
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February 14th, 2022

Very bad feedback for this company from me because he mostly time rejected our request many of my ticket he rejected and that is very bad

Tip for consumers:
Give me crystal more as more

Products used:
Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user kawanas
Michigan
1 review
0 helpful votes
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August 3rd, 2021

The representatives handled my situation quickly and professionally. I appreciate the promptness. Thanks.

Service
Quality
Thumbnail of user aprils988
Ohio
1 review
0 helpful votes
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November 5th, 2021

I had an issue with receiving my coins, sent an email and woke up the next morning with my coins! Thank you! Will continue to play

Thumbnail of user tl303
Alabama
1 review
0 helpful votes
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December 15th, 2021

Quick response and friendly! I was missing a reward, problem was solved within a couple hours of contact.

Service
Thumbnail of user richardc3052
California
1 review
0 helpful votes
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January 3rd, 2022

My experience was amazing no hassle and quick response to my issues. Unlike other experiences with other places

Service
Value
Thumbnail of user jeebid
Israel
1 review
0 helpful votes
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September 5th, 2021

They provide really great service, really fast and really amazing
It's not something you come by every day

Thumbnail of user th342
North Carolina
1 review
0 helpful votes
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December 27th, 2021

Had a game completed successfully but didn't receive a reward, submitted a ticket and in less than 24 hours was rewarded successfully.

Service
Value
Quality
Thumbnail of user jamesp3288
Illinois
1 review
0 helpful votes
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November 2nd, 2021

Great customer service, I sent an email with an attachment of my proof of case and within minutes my problem was resolved.

Thumbnail of user choib
KR
1 review
0 helpful votes
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December 15th, 2021

I've had a little issue regarding tokens in Epic Summoners, and It was quickly solved.
I appreciate that, keep It up, thank you Iron Source.

Thumbnail of user johnr4136
Maryland
1 review
0 helpful votes
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November 9th, 2021

I had an issue with an install and the redemption of an award. Support had my issue resolved in less than 30 minutes. Awesome sauce!

Products used:
Galaxy shooter

Service
Quality
Thumbnail of user nurjaf
Switzerland
1 review
0 helpful votes
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August 23rd, 2021

Thank you very much. After i mailed you because i don't get my rewards from a game, they came immedatly. Good job

Service
Quality
Thumbnail of user minhs6
Australia
1 review
0 helpful votes
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July 26th, 2021

I would have liked to get my rewards without msg them. But once I did msg them, I got my reward quickly, with them emailing me back within 1 hr.

Thumbnail of user jusrq
Washington
1 review
1 helpful vote
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October 28th, 2021

I went into this thinking that they wouldn't reply back but as a matter of fact they did! And I got my rewards in a day after I let them know.

Thumbnail of user mikhaelc1
Ohio
1 review
0 helpful votes
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January 17th, 2022

This business is awesome it helps me so much with my game everyone should try this it is perfect i love

Thumbnail of user saitod
India
1 review
0 helpful votes
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January 25th, 2022

I got the response within one day. And positively i have been rewarded with the gem which I yet to receive.

Thumbnail of user celestar1
Kentucky
1 review
0 helpful votes
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August 10th, 2021

I submitted a request for an offer I did months ago with proof and I was credited. I was surprised to get credited after all this time.

Thumbnail of user yourm61
Oklahoma
1 review
0 helpful votes
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September 25th, 2021

The only con Is the wait time and it can break from time to time, not in a bad way, it just doesn't finish

Thumbnail of user pamelap1106
Kentucky
1 review
0 helpful votes
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September 28th, 2021

I love this game. Whenever I have an issue and contact support, they are quick to respond and resolve my issue. Thank you Support.

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Ilana S.

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