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ironSource has a rating of 3.7 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source, and quick response. ironSource ranks 2nd among Mobile App Development sites.
Had a delay on some rewards being applied to my account, so I sent them two screenshots where you could see the completion progress and rewards still pending. After a quick confirmation email, the issue was resolved almost immediately, no hassle at all. Thanks
They reply with the same automated emails which seems like a request for more information and make you wait for weeks. Hard to get hold of customer support post raising a ticket or a response from them.
I downloaded the game and enjoyed it but never got the reward and then download again and still no reward
Great customer service and support very responsive and very fast response thank you for your support
I started off with a game that I needed "coins" to advance with. So, I went to your page and it gave me options of games and other applications that I could download and or install/play and to perform certain tasks to win or achieve said "coins" that I needed in my original app. So I did everything as I was supposed to do. Downloaded a game from your site to the play store via your links, was required to reach four different levels to get four different amounts of coins on this new game. So I got to these certain levels, was supposed to win said "coins" and they had not and were not appearing in my original game I started with. This was after hours... Hours of playing this second game I had installed thanks to your site purely to win these "coins". So, I took screenshots and I sent in or "submitted a ticket", almost immediately was denied. Was told to take screenshots showing proof I did what I was supposed to do. Now, through a screenshot taken after the fact... There's only a certain level of proof that can be shown before you've got nothing else to show. Nevertheless I took more screenshots sent those in and again almost immediately denied. It was around three times of doing this that I realized this was hopeless and there was nothing I could do. I spent all that time on this other game for nothing but wasted time and disappointment. I had given up and then magically I was sent an approval for the final task of the four required of me to win these "coins". On my original game I had been awarded the amount of coins that was stated to be awarded for the 4th and final task only. But I was not awarded the first three sets of awards or "coins". Which it would have been impossible for me to have made it to the 4th achievement without first completing the beginning three... So again I submitted a ticket and was immediately denied. Tried it again with a bit more explanation and a screenshot and again denied. So here I am writing this because I've never had such a difficult time trying to win stupid coins on game/award agreement from a third party site. Where's my first three awards, y'all? I just want what I was told I was to get for doing the tasks I did as guidelined by your site. Seriously it shouldn't be that difficult.
Tip for consumers:
Take lots of screenshots if you're going to try to complete one of these arrangements but really I recommend just don't even try.
Products used:
Installed an app to complete Deals or agreements via a third party (you) to achieve goals on an application that I (me) have installed on my phone and did as was required only to find that the original agreement was not being fulfilled.
After inquiry response time was very fast. Thank you. Keep up the good work. Would recommend to others.
Finally got the gems, appreciate it getting shorted out same day, these things normal take weeks.
Thank you.
I was hoping for a response within 3 business days. The support team responded to my ticket in under 30 minutes! Amazing service 10/10!
Products used:
Virtual game currency.
You guys are awesome in resolving conflicts with great speed and giving a marvelous customer experience.
Very good service quick and helpful can not complain. Would recommend to anyone thanks for your support.
Thank you guys. I've used this platform for a couple months now and after many moons. I approve of its legitimacy.
Very fun app and they actually pay you. You're not going to be a millionaire but it's helpful. Great customer service!
I was missing gems from an offer and when provided with sufficient evidence they fixed the issue promptly
Handled my issue in a timely manner. I am extremely satisfied with the outcome. Thank you for your excellent customer service.
I really like that my concerns were addressed quickly and with great professionalism. Thank you so much.
Tip for consumers:
Enjoy that their response time was was amazing thank you so much for addressing my particular concern have a wonderful day.
Products used:
T shirts, cup, aromatherapy, etc
After not getting my gems for two days i simply went through the process and received them. This only took about 1 hour.
They have solved my diamond prize problem less than a ten minutes. It was easy and really fast. Thank you for that speed.
Quite quick in responding to my issue and resolved it without much fuss at all - thank you - awesome experience
They responded surprisingly very quickly and got it resolved in no time. I'm used to customer service taking forever so this was awesome! Thank you!
Took care of my problem quickly and completely. Thank you for helping me so fast. I will gladly use this service again!
Had a wonderful customer service experience with an app not giving me my coins for completing the offer, within hours it was resolved.
Please gift token candy crush complete level 150. Thanks you sapport terbaik. App very good. I like i gift 5 star
Products used:
Jakets
I competed the task and no reward was issued.one email and the problem nolonger existed. Thank you very much.
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