ironSource

While indeed a small portion of my request was addressed, sadly that was only 1/5 of the issue and the other 4/5 went unaddressed, even after follow up email. Just be cautious as you really can't count on much.

I followed each step and completed my purchase from one of the promotional stores. Never received my in game rewards, so i created a ticket.

Received an email stating that my support ticket was approved and I would see the rewards if I refresh/close the app. Did this several times and still did not receive anything.

I also purchase 3 other different promotional offers and received nothing. Submitted ticket along with proof of purchases and time stamp. Each request was rejected.

Terrible experience and a waste of time and money.

I downloaded an app to receive a reward but didn't receive the rewards however I contacted customer service & after review the rewards were credited to my account! It a was super easy and very quick. Thanks for all your help!

Well, they fooled me. I started a reward task on a new game, got the first reward, and then spent money to get the next reward. All subsequent rewards have been denied... they say that the game hasn't confirmed that I spent money or did the other challenges, and my screen shots carry no weight. I just want them to honour their side of the deal, and to track down an answer from the developer to confirm that I did what was asked of me. Frustrating.
Lots of form letters... they tell me basic things like "make sure it says 'installed' " but I already told them that I did that. I've had the same copy/paste response 3 times in a row.

I would avoid.

Well township is game that may be interesting but the principal of this review is not the gameplay, it is the smoke they put in front of their misleading mirror. To have ads that are click bait is the ultimate slap into anyone's face, as they go to download a fun looking game of strategy, by pulling pins out of a wall where water meets fire or the water drowns the animated character, only to find it has absolutely nothing to do with it, that it's a farm game and there is no pin pulling strategy at all. This is highly a disappointing strategy of the game developer using click bait to get downloads. Yes it works but you have no loyal player base and won't ever do nearly as well as you would advertising correctly, targeting other simulator game users or kids. Absolutely uninstalled and claimed my prize for making an account, contributed to the problem by downloading the game in the first place but at least I can rate and review.

Their customer care policy had been worst but now there seem some new light. Earlier they rejected all my ticket and even their automatic reply was of rejection even after submitting proof. I used to play hero wars and did in game task there. One task was in progress and after completion, it got blocked but they never helped me. This is the first time I got help in over a year and first time saw the link to site for writting review. Hope they can maintain good customer care policy like this time and not start repeating what they earlier used to do.

Iron source replied promptly to me stating I never recieved my credits and said it was approved, yet here we are 5 days later and still no credits? I've sent two emails since to support and no reply. So I'm very disappointed

I am having an ongoing issue with receiving rewards from objective completion and continue to be rejected with no explanation. I've completed the objectives and did not receive the rewards. I've asked multiple times for support in correcting the issue and have been ignored. There is clearly a major issue with the offer I'm trying to complete and I need answers.

I was rather impressed on how quickly the problem was solved with lack of gems given for sharing the gaming wealth LOL. Golf clap to whoever took care of the issue and did it promptly much appreciated!

I didn't receive a cross-game reward, and so I submitted a ticket using the in-game link. I honestly didn't expect to get a response and figured I'm just out of luck, but instead received the reward just an hour so after submitting it. It's nice when something like this doesn't take time out of your day, and it is resolved this easily.

Playing top eleven game and used option to play some games in order to receive additional tokens Iron source was one that linked another game after fulfilling rewards requirement received only partially small rewards. Complained but never received rewards.
Responces were very slow and complete customer relationship was cold and rejecting

The customer support solved my issue in under an hour and fixed all of my problems, better than most of the other customer supports out there!
The UI on mobile is amazing, smooth, and easy to understand as well!

This enterprise is scamming people into completing offers they are not willing to honor. For two different offers (Township and Stars Slots) I have sent multiple screenshots proving that all conditions of the offers have been met. They did not even bother to reply to my emails. Do not attempt to complete any offers through them, you will lose your time and money! You have been warned.

For over a month I tried to get my reward with no success. I wrote emails every other day with no answer. When I get an answer it was like automatic reply telling me to provide information that I've already provided... Finally after all this crap I got my reward for game that I didn't even completed. Won't complain, because the reward is bigger. But this company is $#*!ed af...

Please my country not showing offer in Pakistan. I invite many people to join but offers not show and people leaving this amazing application. I hope you well be checking the problems and many other problems.
Some time reward not received but complete many offer. Thank you so much for your reply and solve the problem..

With a lot of these companies, you make a complaint show your proof and they still ignore you, or make it difficult, But not this one. My problem was quickly resolved with no hassle. Thank you all so much.

When I contacted, for an o line app company I'll be honest, I expected to wait days for a reply. However, I was replied to within an hour of raising my query, and it was resolved within the day. Brilliant service!

The platform itself is okay and is worth the download. HOWEVER, when you need to dispute missing rewards it takes 2 weeks to get any acknowledgment that it was looked into; another week for them to tell you it was denied; yet another week to send them screenshots (which were sent in the original email now a month ago); and then, finally 2 weeks later a resolution. Sometimes positive, sometimes still negative. It's not the outcome, it's how long it takes.

I had previously an issue with a game app which promised me an amount of points for an offer I've completed but it didn't. So I decided to send a ticket, reading that it could've taken max 3 business days for them to solve it. Sad and annoyed I decided so to wait. But in just a few couple of hours they already solved it and gave me back my points! I'm really thankful for the support, it just made my day.

I just want to say that I didn't get the rewards for completion and when I reached out to customer service they were very pleasant and helpful. They had my rewards corrected and adjusted. Honestly customer service is everything! I appreciate your staff at iron wall! Thank you!

Initially I did not receive points in the Just Play app, for taking the hair quiz. A simple email to customer support solved my problem quicker than I thought it would. I first received an email saying it would be sometime between today and three days I would get another one with the solution. About 20 minutes later I received a notification that I had received my points on the just play app. Grateful for the prompt and thorough services! :)

I had not received coins for an achievement reached during a game. I simply sent a screenshot and explained my problem and they responded within 24 hrs. Fixed my problem. Doing business with this company is refreshing. They take care of business professionally. Thank you!

As I understand it they back up different gaming sites and apps and the one that I played just play they do the rewards and notify me whether tickets are proved or not and he actually can make money on just play. So this company backs good ppl.