ironSource has a rating of 3.7 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source, and quick response. ironSource ranks 2nd among Mobile App Development sites.
Had a delay on some rewards being applied to my account, so I sent them two screenshots where you could see the completion progress and rewards still pending. After a quick confirmation email, the issue was resolved almost immediately, no hassle at all. Thanks
They reply with the same automated emails which seems like a request for more information and make you wait for weeks. Hard to get hold of customer support post raising a ticket or a response from them.
I want to thank you for getting back to me so soon it's very hard to find sites that do what they say and say what they mean and that is exactly what you did. Thank you for fixing the problem quickly much appreciated thank you
The game I'm playing I can earn gems if I download and play a different game from their list. So I downloaded the game but the app didn't realize that I downloaded the game and completed some of the requirements to get some gems. So I contacted the this site and within a hour I received my gems. Awesome
Ironsource also Tapjoy is a scam and they have the worst customer service ever. Well they are in San Francisco which should tell you a lot. I used their services fir another game and never got what they promised. I am now in contact with them for months and after a certain amount of answers which all just excuses, I get a standard answer (already 3 times) that it is out of Manuel's hands and they appreciate and value... blah blah but they have to check it now with management. So do not spend any money on Tapjoy! Do not do it. You will waste your money and your time. In case someone is interested, I took screenshots of literally everything. They even denied that they support "Klondike Adventures" in one of the emails. Well I also have the screenshot to prove they still have it in. It is fraud! They pretend and promise something when you do a certain task and spend money and in return they do not fulfill their end. Don't think they care... but I did my best to warn others.
Tip for consumers:
Blabla
They offerwall is perfect for me, first off. I wasn't really expecting such a prompt response because it's 10:20pm at night. I sent my screen shot to them confirming that I completed the offer and verified my email that it was me sending my help ticket. Not even 15 minutes went by before they responded letting me know I gotten my credits. Thank you all so much, really appreciate it! You all helped me through really rough December. I hope many others use the app as well.
Products used:
Apps.
The credit of the coins for finishing my mission in a game was inicially denied, without any justification.
I sent a print screen with the prove and the coins were still denied, not giving me a particular reason, but instead only showing a list of possibilities.
Finally, for my surprise, they review the situation and the credit was made
Kinda fascinating app that recommend me play some good games to earn money also suffice my needs of playing game to relieve stress. And one thing i still in consideration is ' Can i withdraw money from clip clap?' guess i will wait and reponse to you guys soon on this. One thing i still wonder that 3rd and 2nd withdrawal were both declined and can't be explained in detail. I hope you guys can fix this soon. Add reason why it got declined cuz when i clicked it's just a blank
Tip for consumers:
This app kinda hard to earn money, guess you guys need to get your friends to enter clipclap invite code to get faster earning. Regards!
Products used:
cosmetics
Thank you guys for the very very quick response with my Gold retrieval in "Left to Survive"! Had an issue with not receiving my Gold reward from one of the sponser apps. But, you guys responded as soon as I reached out to you! Thank you again! Luv this game!
Messaged customer support as i did not recieve the gold coins for a game after completing a gold offer. To my suprise they replied the next morning plus had granted the gold. I almost didnt bother trying but im quite pleasently suprised it was actually fixed in a timely fashion.
Iron Source provides support for the rewards program I'm a part of for my call provider. I had a snafu with one of the apps installed wouldn't register on my carriers app for the rewards, so I sent a request to check. Prompt response as I provided a screenshot to make it easier. Received my rewards without issue. Thanks! I look forward to working with you on more offers, its great for my phone bill.
For an offer.
SCREENSHOOTS ARE NOT ENOUGH...?... But at the end i did get my points so, money. Also if they did not want...
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For the other offer... no, 'See the ad to get points' i did see 3 or 4... and they asked me to proof it. Yes... how?
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For other offers, no problems, i did get my points
I know ironsource from the choeaedol app. So at first i was very interested when choeaedol provided games and could get hearts when i finished the mission. But one day when I finished the mission I didn't get a heart, I contacted the iron by clicking missing hearts. And yeah iron is very kind and very fast in responding, within 24 hours I've got a heart.
Thank you so much iron I hope that in the future there will be no more problems
Will pay in MINUTES, after verifying legitimate completion of an offer. Additionally, I submitted a ticket regarding an issue with one of the offers on the wall. I blinked my eyes and it was resolved. Iron Source moved with ridiculous speed. An Iron Source offerwall is the FIRST place I look for offers. IS shames all the others. Don't bother with offerwalls that take 2 weeks or longer to pay you.
I was very dissatisfied with some of the apps I had downloaded because the just give you an obstacle after another obstacle. I practically had to tell them that I was going to delete all my apps. That's how I finally had one offer approved after being denied. Now here is another one where after initially winning and being told I would get my winnings. Now if I want to get my winnings I have wait 29d 11: h 45m to get my rewards. Take a look at the different screen shots I'm adding here. They are just providing one obstacle after another and another after another obstacle.
At first I thought this was going to be another fake app claiming you could potentially earn cash back but I was wrong. I finallly decided to contact costumer support for not receiving my credits in the app and after a few days I opened up the app and there were my credits.
Products used:
Gaming apps
I am not getting my coins on JustPlay so i can earn money playing candy crush soda so i contacted them asking them why. They emailed me saying i have been approved, all i have to do is close and refresh the game and my coins still are not being added. So now i have to contact them again for the 3rd time to try to resolve this, meanwhile i have stopped playing the game because of this. I am giving them 3 stars only because they claim to have corrected the problem and acknowledge that i should be getting my coins credited and for me that is at least a start.
The answer my email fast and wanted to take care of my asap. I end up not completely fast a level witch I though I did but they told what to do to fix it and it worked. Coin were in my account within 5 mins as soon as I did what they asked THANK U
Tip for consumers:
They are awesome
Ironsource is a hook-in for games to promote products and sales by giving in game rewards for real life purchases. Their hook in sucks... it regularly fails to register the purchase and give credit for it. I've provided them with screenshots showing the purchase, the lack of in game credit and no response. I've shown them the game developers customer service showing where I did get credited on 1 purchase and even it doesn't show in their hook in--which is where you are supposed to go to prove you completed something or something is In Progess.
I would not recommend them to anyone.
Tip for consumers:
Avoid it.
Products used:
Olay beauty Products
I had leveled up like I was told to on the app and still didn't collect my coins so I waited 15 minutes like the message said. Because some of these offers take a little while to reward you. Well I waited over 2 hours so then I decided to contact support for the claim. I opened both apps the game and the app with the delayed coins and took a picture of the game and also used the app id and user id and sent the message to support and then I had received a automated message telling me they received my message and then I received another message telling me they needed to verify my email. I did that next I got my coins. In under 1 hour all together. I also got a confirmation telling me I got my coins for the app. All in all a very nice response team this place has.
Products used:
Costumer Support Contact Services
Very simple request to honor a reward that had bugged. They resolved it without hesitation or resilience within an hour a time! Much faster than expected.
Over all a great app. Was a little slow getting my reward but i did receive it. It took about an hour. Most of the time its within minutes. Will definitely recommend this game to others.
Do you want to use offer wall? DONT!
I had problem with wall offer. I completed the requirements almost four months ago, and waited 60 days for the confirmation, and another two months of fighting for my earned gems. I received five same messages for my issue (just copy and paste crap), I had to write three seperate tickets because they were closed without acknowleding the proof I sent. Additionally I send same confirmation multiple time, they have no idea whats going on, there is no communication between workers and with customer. Terrible experience, terrible contact, one of the worst experience I ever had.
After four months I finally did get my gems, but the fun is long gone. Never gona use offerwall again, mostlikely I will quit anyway after year or two playing...
Tip for consumers:
DO NOT USE OFFERWALL
Its a scam
Products used:
In game purchase
I love just play! I had a pro lem with receiving my points and with zero hesitation they verified my claim and they delivered my point with 24 hours. Thank you, JustPlay. As a struggling college student this miney come in handy.
I've had good experience with the real support team other companies that promise the same thing last a long time and rarely give a positive response, I'm very happy with I've had good experience with the real support team other companies that promise the same thing last a long time and rarely give a positive response, I'm very happy with my experience
Unfortunately, when installing Empire Puzzles, I didn't notice that I had to install Empire Puzzles on the same device where I also play Hustle Castle. Hustle Castle also plays on two devices. I wrote Ticktet aten was completed in 15 minutes and I received a reward. Thank you very much: o)