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ironSource has a rating of 3.7 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source, and quick response. ironSource ranks 2nd among Mobile App Development sites.
Had a delay on some rewards being applied to my account, so I sent them two screenshots where you could see the completion progress and rewards still pending. After a quick confirmation email, the issue was resolved almost immediately, no hassle at all. Thanks
They reply with the same automated emails which seems like a request for more information and make you wait for weeks. Hard to get hold of customer support post raising a ticket or a response from them.
Hello to all. The app didn't give me credit for a game, so I reached out to support and they fixed the problem within 48 hours. I woke up to an extra $18.
I had an issue with Online Soccer Manager coins. It's been difficult to find how to contact support or solve the problem. They adress you to the advertising companies… who created and manages the game, the advertising companies? Then, It has been difficult to contact the support team, then… they didn't gave me a solution in the first term… guys, why is it so complicated for you to solve this little things? I got my issue solved more than a month late. Too late, i have already stop playing. Besides, they ask you to "review your positive experience"… haha … come on …. Hundreds of offerts to get coins. You spend an hour of your life to get some. Many times results nothing, other times you get them two weeks late… other times you have fight and cry to the support team to get what you fairly earnt. Baaah
I have completed a lords mobile offer however i waited 4 days and i never received the rewards, so i contacted support with the required information it says it would take up to 3 business days, so i waited but i was surprised it only took 26mins for my reward to came through.
Explaination of the photos the first photo shows the ticket was sent on 10:44am and Approval of the ticket was on 11:10am and the final photo shows the offer being completed.
Tip for consumers:
Read the eligibility guide as it might impact your offer rewards and when contacting support include photo evidence of the requirements completed and state user id and application key most importantly follow instrution
Responded quickly and handled my issue just as fast. Thanks so much! Great job! I hate it when it takes months for things to be handled, and these guys are on point!
When I submitted a ticket for my problem, 1 email for the issue and 1 for vertification were sent in less than 5 minutes. And the problem was solved and the 3rd e email was received in the next 5 minutes. I am very happy with this quick response as it is now 10pm local time in Asia!
I raised a claims ticket regarding an offer and got an email immediately. The issue was rectified within minutes of verifying my email. Great job guys
If I could give MORE than 5 stars I would. Justplay is the best money making APP bar-none and I will die on that ledge. I reported missing coins this morning and by the end of the day I got a response and my coins. Not only that they INSTANTLY cash out your money to Paypal and I just love them. They beat out ALL the competition easily. Thank you Justplay for the amazing games, time and experience.
Everytime I've had to reach out it's been a quick and pleasant experience. I have always got nearly an immediate response fixing any concerns I may have. They're thorough and convenient.
However the customer service help get me my rewards and even with a little bit complications I was able to speak to there customer and they figure a solution for me... fairly fast in comparison
My experience using this service has been fluid and considerate. They are very quick to respond and the system leaves no questions as to what needs to be done next. Good to do business with.
Tip for consumers:
Just make sure that you follow the requirements.
Products used:
Phone
Unfortunately it is up to the companies discretion whether they honor the agreement. Even if ALL the required tasks are completed. Do not expect IRON SORCE to reward you. They most likely will not and they don't care, but they do reward you if it's a low amount... maybe. Overall DO NOT TRUST Them.
Usually when a prize is glitched out it is just said that its not their fault, but here they handled it within an hour without any excuses. Very pleased
These guys seem to have they're act together, the couple times I had to have them do something for me they've exceeded my expectations. Keep it up guys 100%
Had a delay on some rewards being applied to my account, so I sent them screenshots. They processed my problem quickly in one day and my reward entered to my account. Thank you.
Please fix the buzz break task especially download the app and play to gain points coin, I already reach the level 150 on candy crush saga but I didn't receive my points coin?
I submitted a request for missing coins not even 24 hours ago and wasn't expecting a response until Monday morning. To say the least I am very impressed.
I'm honest, I don't know what it is, but I'm honest with you, too, buy Iron source, it's 100% the good thing I don't know because I can't speak English well and they wrote it to me in English instead of call, but I can only recommend it
Tip for consumers:
Adidas Adidas Adidas
Products used:
Nike Nike Nike Nike
I hadn't received my rewards for completing the requirements so I sent a report to customer service. They replied back almost immediately after and fixed the problem.
The issue raised and with no time it will be solved and perfect timing, awesome respond. It really satisfies once we get the answer so quick. Thank you
Была задержка в 3 дня по вознаграждению, и я написал в поддержку об этом, добавив 3 скриншота. Сначала написал просто через почту, день ничего не было, потом через специальную ссылку в пункте заданий, меня перенесли на маленькую анкету, где нужно ввести почту и комментарии, и по возможности приложить скриншоты, и после этого я увидел прогресс. Сначала автоматическое сообщение, а после уже (в течении часа) одобрение выполненного задания. Ставлю 5 звезд! Все идеально работает!
Если кому интересно, вот скриншоты и задание, добраться до пятой арены. И скриншот выполнения.
There was a delay of 3 days on the reward, and I wrote to support about it, adding 3 screenshots. At first I wrote just through the mail, the day there was nothing, then through a special link in the item tasks, I was transferred to a small questionnaire, where you have to enter the mail and comments, and if possible to attach screenshots, and then I saw the progress. First automatic message, and then (within an hour) approval of the completed task. I give it 5 stars! Everything works perfectly!
If anyone is interested, here are the screenshots and the task to get to the fifth arena. And a screenshot of the execution.
So far it's been really easy to earn on the app, I did have a delay with one of the offers not completing so I sent in an email and within an hour they responded and approved the reward.
I completed an offer but was not given the points so I opened a ticket and my problem was resolved within a few days and the 600 points put into my account. Very happy with the process!
They had an offer on my bowling game that I could win 3500 gold pins by trying out their game. I sent an email with my problem and they took care of it very expediently
I already make a purchase for some gems in game and reach target but they didn't give my reward. I massage them but they didn't answer I ask few times for reward or for refund but no action..
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