• ironSource

ironSource

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Overview

ironSource has a rating of 3.7 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source, and quick response. ironSource ranks 2nd among Mobile App Development sites.

  • Service
    242
  • Value
    181
  • Shipping
    89
  • Returns
    101
  • Quality
    179
157
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How would you rate ironSource?
Top Positive Review

“Problem solved within an hour, thanks!”

Hans L.
8/19/21

Had a delay on some rewards being applied to my account, so I sent them two screenshots where you could see the completion progress and rewards still pending. After a quick confirmation email, the issue was resolved almost immediately, no hassle at all. Thanks

Top Critical Review

“Print frustrating service”

Qawsre K.
1/20/22

They reply with the same automated emails which seems like a request for more information and make you wait for weeks. Hard to get hold of customer support post raising a ticket or a response from them.

Reviews (529)

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customer service (50) iron source (18)
Thumbnail of user markop33
BA
1 review
0 helpful votes
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December 24th, 2021

I got to many times for completed offer no credits and i cant do anything about it im keeping to report issues and they are just ignoring it so i dont have energy to fight with them. I wont post any pictures cause they become irrelevant and so they dont have time to fix my problems i wont spent it by proving their mistakes

Thumbnail of user kevinm2895
Massachusetts
1 review
0 helpful votes
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January 12th, 2022

I'm a Swagbucks user and use Iron source's offer wall to earn bonus SB via the Swabucks live app. I had an offer completion issue, it was regarding a app usage time and I had achieved it, but the offer was still pending despite that. I sent it my query with evidence and it was resolved within the hour. I'm 100% satisfied with their support.

Tip for consumers:
It's safe to use and usually rewards instantly, but sometimes there are slight issues with the offer tracking. If you run into issues I recommended you reread the offer terms and made sure you completed them, wait 48 hours. If it's still then contact support.

Sidenote: While Iron source is safe, it's best to research their offer partners before giving them access to your info. I recommend using a secondary email you can dispose of it if the spam gets too bad.

Service
Value
Quality
Thumbnail of user willb270
Texas
1 review
0 helpful votes
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December 22nd, 2021

You download the game that you want to play, do the instructions that it says to do and you WILL get the gold that you want. If you don't get it then you can email them, that is what I did and it worked. Got my gold within 5 hours. Good deal

Thumbnail of user samanthaj360
Washington
1 review
0 helpful votes
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November 15th, 2021

I really like this app. I like that you guys answer fast and that I get the money fast as will as some of the game are easy to get points from. Keep up the amazing work you guys and girls do and I hope you are keeping safe and healthy.

Tip for consumers:
I just like that I can earn money with this app

Products used:
I didn't pick any products

Service
Value
Quality
Thumbnail of user scottc1490
Arizona
1 review
1 helpful vote
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July 29th, 2021

My offers on 1945 Air Force keep getting approved, but I am not getting awarded anything. I don't know if IronSource is to blame or the game app. But so far IronSource has not been helpful in solving the issue. Will update if that changes.

Thumbnail of user jessicah1728
Colorado
1 review
0 helpful votes
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February 24th, 2022

I was quite satisfied with the help I received. I didn't have to wait long at all for a response unlike other customer services, where you end up waiting days on end for a response and half the time, the response you finally get, ends up being no help at all. But, this go round the response was quick and easy and my issue was resolved right away. I give two thumbs up :)

Service
Value
Quality
Thumbnail of user wayneg302
GB
1 review
0 helpful votes
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November 16th, 2021

Popped in a support ticket regarding an ingame reward, was reviewed and resolved within 30mins. Generally do have a good service / quick turn around on any tickets i pop in but this one was certainly the quickest by far.

Thank you :)

Service
Value
Quality
Thumbnail of user boriss64
RU
1 review
1 helpful vote
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October 30th, 2020

IrosSourse often doesn't pay for most difficult and valuable offers. Already created 3 ticket to support with attached proofs of completed offers, but got only one automated reply for each request. After that they just ignor my emails.

Thumbnail of user michaeld4188
Kansas
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

Support ticket submission (through ironSource) was broken on all platforms. Took over a week to find a working contact email for ironSource, even working with their ad partner (Kongregate) to find it. Took almost another week to get a response, then two more weeks to get my issue corrected.

Thumbnail of user robertf1885
GB
1 review
0 helpful votes
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May 18th, 2021

Genuine review here; ironsrc.com is a load of crap! Unhelpful, take your money and then ignore you. They rip off your users who then direct their anger at you, giving your application business a bad image, and loss of revenue in the long run. My advice, avoid like covid 19.
Just look at the reviews/comments online or on Google play.

Tip for consumers:
Avoid avoid avoid

Products used:
Advertising

Service
Value
Quality
Thumbnail of user shadowr4
Washington
1 review
0 helpful votes
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October 21st, 2021

I never seen the app like this before. This app is awesome. I recommend everyone to use this app because this app pays out real money. But sometimes there is little bit problem when finishing tasks, like even if you finish the task, it wont show complete. And sometimes the problem occur when you try to payout. But once you send mail to the customer service then they will help you to solve the problem.

Thumbnail of user rafaelb115
Brazil
1 review
0 helpful votes
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October 14th, 2021

My ticket was solved very fast. This is related to a task that upon completion gave me rewards in game. I had completed the task but no reward after 24hs, so I contacted support, and pretty quickly, this was verified and my reward became available. I recommend this service.

Thumbnail of user nadem1
Saudi Arabia
1 review
1 helpful vote
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July 23rd, 2021

I had an issue with my reward, I did not receive it even though it was completed.
After contacting the support, I received the reward in less than a day.

Thank you, really satisfied with the support provided.

Service
Thumbnail of user micholen1
Philippines
1 review
0 helpful votes
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November 14th, 2021

My problem was addressed as soon as I sent a ticket. I was expecting that it will take time before I could get my points but after a few hours I already received the missing points. Really appreciate it! Thanks!

Thumbnail of user alastairb8
New Zealand
1 review
5 helpful votes
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August 7th, 2021
Verified purchase

In spite of completing the requirements for the promised advertised credits I did not receive them. After submitting a request to have this corrected I received an email confirming that I had been approved to receive the credits but have still not received them. I have rebooted the gaming apps and followed the instructions of the email, and have still not received the credits. Extremely disappointing, I spent a great deal of time completing the requirements in order to receive the advertised credits.

Thumbnail of user rohant22
India
1 review
1 helpful vote
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October 22nd, 2021

Hello critical ops team,
I am RohanKT25 playing your game for about 3 months and i sorry to say that i have completed the task of candy crush saga and harvest land but till now i didn't get my credits and todag i got a mail that it is approved that your request of Candy crush saga that you are completed your task and we have sent your reward (Credits) but when i check by opening the game i found that till now i did not get my reward i mean credits. Here are some evidence so that you can trust me. So please, its my request to you that give my credits as soon as possible.
Thankyou...

Thumbnail of user lazaror15
Florida
1 review
0 helpful votes
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August 11th, 2021

This has been my second interaction with the iron source customer service team and for the second time they have dealt with and resolved my issue within a day with the expected outcome, amazing customer service, even better game.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kyliem99
Texas
1 review
0 helpful votes
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April 1st, 2022
Verified purchase

Had an issue with those walls of "Install___ to get__ in game currency" or whatnot in crush crush- sent the report email with a screenshot proving I did in fact complete the offer and the got back in like 30 minutes. All in all no complaints lol

Service
Quality
Thumbnail of user ramesha14
India
1 review
0 helpful votes
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November 23rd, 2021

Can i pls get my reward of "Broad kings finish lvl1" I have exactly gone through your instructions but where's my reward of 11k? Even i have waited for 2 days and still my inquiry is pending I request u to kindly give meh what i deserve!

Thumbnail of user alexandram321
Romania
1 review
0 helpful votes
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December 10th, 2021

I played a game to receive a token and after I completed the status task, only the installed application appeared and I had not received any token. I sent an email and in a few minutes the problem was solved.

Service
Quality
Thumbnail of user charlesm2315
Washington
2 reviews
0 helpful votes
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March 30th, 2022

What a bunch of jack asses. Hard to get a straight answer if you mess up. And if you (me) are wrong don't expect any guidance or explanation. It's not the time they don't have its that they want you to mess up again and again as they profit more and more. Mark, have a great day! Game on, with a different game...

Service
Value
Thumbnail of user vincentb271
Belgium
1 review
0 helpful votes
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September 14th, 2021

I would like to thank you for having solved the issue I had with the game Match Masters (problem to receive a bonus on an other game).

Although you have a lot of works, you spent a few minutes to solve my issue.

Thank you very much.

Best regards,

Vincent from Aubange in Belgium

Service
Value
Shipping
Returns
Quality
Thumbnail of user davids7370
North Carolina
0 reviews
0 helpful votes
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January 17th, 2022

I had a delay in receiving the coin rewards for completing tasks in my Cash em All app. I reached out to customer support and the folks at Iron Source resolved my issue in less than a day after I confirmed my email.

Thumbnail of user andiel13
California
1 review
0 helpful votes
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March 1st, 2022

I really enjoy this app. It really pays... its the 1st cash paying app ive tried out... all other apps dont pay or pays as fast as this app... it pays within 5mins of cashing out... this app is true to its advertising...

Service
Value
Shipping
Returns
Quality
Thumbnail of user madlynnj
Belgium
1 review
0 helpful votes
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November 9th, 2021

I didn't receive some gems on a game after a mission in another game, I wrote a ticket with a screenshot to prove i achieved it. I received a quick answer and the missing gems shortly after that. Thanks a lot^^

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Ilana S.

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