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    It's Just Lunch

It's Just Lunch

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Trustpilot
3.3 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

It's Just Lunch has a rating of 3.7 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with It's Just Lunch most frequently mention second date, good experience, and right person. It's Just Lunch ranks 12th among Dating sites.

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 79.6%
Positive
74
Neutral
7
Negative
12
View ratings trends
11
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How would you rate It's Just Lunch?
Business's Favorite Review

“IJL is a great site”

James B.
3/29/21

I realize there have been a lot of negative reviews. I had 180 degree different experience the other reviews on this site. My matchmaker Amy J has been fantastic. The one thing you have to do a client is communicate what you in a match and work hand and hand with your matchmaker for success. I would seriously consider giving IJL a chance.

Date of experience: 3/9/21
See full review
Top Positive Review

“Over 60 and Getting Out There.”

Katrina S.
12/10/24

Jaiye has been an affable, helpful person on this journey. I have enjoyed meeting new people and a feeling of safety. It's not easy making a love connection, but I look forward to my next date and the possibilities that it may hold.

Date of experience: 11/30/24
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Reviews (312)

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customer service (12)
Thumbnail of user harryh59
Florida
8 reviews
20 helpful votes
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September 21st, 2016

Blew $1200 for nothing. They were really bad BEFORE the lawsuit.

Tried Plenty of Fish and met my sweetheart. We are happily married with a beautiful baby.

Date of experience: September 21, 2016

Thumbnail of user tracyh1068
Tennessee
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

IJL has been great, it is easy to just be matched and have to show up, they do all the leg work. Tricia is fantastic, she has great communication and really listens.

Date of experience: April 21, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks for the great feedback and for being an IJL client!

Thumbnail of user carlosk59
California
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

My match maker Kenia has gone above and beyond in trying to set me up with a match. She listens and has put her best foot forward.

I have faith I will meet my match.

Date of experience: September 14, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you Carlos! We truly appreciate your business!

Thumbnail of user clayp73
New Jersey
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

ILJ and Tanya have provided quality candidates. The service has been easy to use with little to no effort on my part setting up the dates. I would recommend Tanya and the service.

Date of experience: August 8, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

It's great to hear that you've had a smooth and convenient experience using the service. Thank you for sharing your thoughts, and I hope your positive experience with ILJ and Tanya continues as you explore potential connections.

Thumbnail of user hermanm119
New York
1 review
0 helpful votes
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December 30th, 2022
Verified purchase

So far experience has been good. Only one date but Eugene spent time with me to understand what I was looking for as well as address my concerns.

Date of experience: December 30, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are happy to hear you are enjoying the process so far and look forward to your upcoming date!

Thumbnail of user carlt210
Texas
1 review
5 helpful votes
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July 16th, 2014

It's Just Lunch worked OK for me but didn't meet the love of my life. Cheap introductory deal but more expensive later.

Date of experience: July 16, 2014

Thumbnail of user jasonl1471
Minnesota
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

New to dating again, but I like the It's Just Lunch dating process. Have been set up with a couple of very nice dates, hope to meet another soon.

Date of experience: August 23, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks Jason! We are hard at work on your next date and look forward to working with you to provide a positive dating experience.

Thumbnail of user christopherd1854
Maryland
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

My experience with Its Just Lunch was satisfactory. They did a decent job of keeping me informed of dates.

Date of experience: August 8, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you so much for your feedback!

Thumbnail of user mikel2207
Ohio
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

My executive matchmaker did a wonderful job selecting a person for me. We hit it off right away and planned a second date! Thanks Tricia!

Date of experience: April 6, 2023

Thumbnail of user miroslavad2
California
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

I am with It's Just Lunch since July and went on two dates so far. Tricia is wonderful and her matches are spot on

Date of experience: September 18, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are delighted to hear about your positive experience with It's Just Lunch! Tricia's enthusiasm and dedication to her role as your matchmaker are truly admirable. Thank you for choosing it's Just Lunch, and we look forward to our continued partnership in dating!

Thumbnail of user jonin35
Oregon
1 review
0 helpful votes
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August 23rd, 2022
Verified purchase

Amy is sweet and a good listener. She seems very sincere compared to some others I have spoken to. She also returns phone calls.

Date of experience: August 23, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We love to hear this great feedback about your matchmaker and will be sure to share with the team. Thank you!

Thumbnail of user lyndas439
Michigan
1 review
0 helpful votes
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July 27th, 2023
Verified purchase

Received solid matches. Jaiye listens to my preferences and feedback. Only reason for 4 stars is response time with customer service number is slow.

Date of experience: July 27, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for choosing our matchmaking service and for providing valuable feedback. Your input helps us enhance our services and ensures that we continue to deliver exceptional experiences for all our clients. We look forward to assisting you further in your search for meaningful connections and successful matches!

Thumbnail of user susans5746
Pennsylvania
1 review
0 helpful votes
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April 25th, 2023
Verified purchase

So glad I made the commitment to IJL. I have had many horrible experiences with other dating websites. This has been a positive experience.

Date of experience: April 25, 2023

Thumbnail of user kristenm681
New York
1 review
3 helpful votes
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April 5th, 2023

I would totally stay away from It's Just Lunch. They reel you in with great promises and then offer nothing. What they don't exactly tell you is that any potential Match that they propose is considered a Date - so you pay $1,000 for 3 Dates and then they show you a "Match" who you don't like so you say NO and that counts as a Date - $333 down. I specifically said no fat guys - (I'm 5'3 120 - I don't want some big fat slob) the first guy they sent me was gross and fat so of course I said no - oh well, $333 gone. It's like a scam - all they have to do is send you people that you won't like, you say no, and they keep your money. It's been 3 weeks since I was sent this AMAZING match so of course I reached out to my "Dating Coach" and he totally blew me off with "I will be in touch with you soon regarding a new match. I have been searching and selecting and be call you as soon as I have a new potential match that meets your criteria" Which is so funny because when we spoke he had SO MANY amazing men he couldn't wait to set me up with - now all of a sudden he can't even find one LOL - this site is such a racket - save your money!

Service
Value
Quality

Date of experience: March 6, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Hi Kristen, thank you for your feedback. You are correct, any time IJL presents a date that aligns with the criteria outlined in the membership agreement, it is one of the dates we have provided. You have the option to say yes or no to the dates, however, the dates presented are what IJL considers a date. We look foward to arranging your final date and will be in touch soon.

Thumbnail of user jillm442
Minnesota
1 review
10 helpful votes
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November 10th, 2020

I feel really misled having signed up for this service.

When signing up, I was fed all these hopes of there being young professional men who are ready to pursue a partner, even in this pandemic! Every date was exhausting and even after lots of feedback given to my matchmaking team, there was nowhere near a connection.

If you're a professional young woman, I'd say to save your money and just hang on until a better service comes around. They charge $1800 just to join, and then $98/month for membership. They'll paint a pretty picture of how you can put your membership on hold at any time if you think you've found a connection or need a break, but what they don't mention is that it still costs $28/month to NOT use your membership and let your file sit on a computer in an office somewhere.

Plus, if you try to change the status of your membership or cancel your membership and miss the cutoff you still get charged for the entire month. Watch out, y'all, there are ABSOLUTELY NO REFUNDS. That's a lot of money to risk and say goodbye to.

On top of the financial issues, I felt like all of the feedback I was giving to my team was being ignored. Despite being explicit in my priorities when finding a partner, I would find out during the dates that these wishes were all but ignored. Perhaps the questionnaire they use leads people to answer in what they think will be a favorable way, but from the summaries that they give you as an introduction before the date to the actual date themselves, it's hard not to feel misled. Part of me feels like they ask for feedback just to make the clients feel like they're being heard when they're not.

Even if all the dates hadn't been virtual, I think I would've suffered equally, if not more, during in-person dates. At least when you're at home you can call it a night and just shut down your computer. I can't imagine being in a restaurant actually having a meal with some of these men and being stuck waiting for the check with nothing more to say or ask. I didn't think finding someone would continue to be so difficult and frustrating when I was paying so much to have a team search for me. Very disappointed and frustrated that I took a chance on this service.

Date of experience: November 10, 2020

Thumbnail of user md486
Canada
1 review
9 helpful votes
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June 28th, 2020

I've read many of the reviews here. As I went through them I had chills, mentally saying "check, check, check..."
All the horrible things people are saying here about IJL are 100% true and accurate.
So I won't ramble on here, but I'll just make a select few point (although if I had the will to go further I could keep writing for a long time).

Yes, sales folks are persuasive and encouraging but their "pitch" conveys a "services" professionalism that simply does NOT exist at IJL.
Yes, the initial in-person interview is lightweight. It doesn't truly investigate anything other than the most BASIC information which explores nothing beyond the template-style profile data that you'd fill out in any everyday online dating site.
You are NOT taken care of by an "assigned matchmaker". You will be randomly contacted by anyone at IJL as they attempt to set you up on dates. It could be any one of the many "call-centre-style" reps that have. (See next point)
Professional, qualified (certified) "matchmakers" is a pathetic joke. It doesn't take the greatest wit of man to figure out that the vast majority of the IJL staff are simply call-centre operatives. There's zero matchmaking "experience", professionalism or aptitude... in my personal opinion. I've studied people for a lifetime, and I'm confident that if they randomly pulled 20 strangers into their call-centre off the street, those 20 people would likely be just as expert inside 20 minutes as the people representing IJL as "expert matchmakers"
Yes, what many people are portraying about IJL being nothing other than a scam-style money/revenue collecting operation is a fully valid assertion.
IJL have no interest in carefully matching you to the "right person". They are interested to collect your money and evading your claims for refunds when you (inevitably) discover that they have no real ability to provide the service that they sold to you... I could go on and on and on... but I think you get the picture.

Join IJL at your peril.
If you do, I promise you that you will regret it.
I don't care who you are; ironically neither do IJL.

Service
Value
Quality

Date of experience: June 28, 2020

Thumbnail of user daniellep835
North Carolina
1 review
0 helpful votes
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December 17th, 2023
Verified purchase

Jaiye is an amazing life coach with exceptional attention to detail and communication skills. I am lucky enough to be able to work with him!

Date of experience: December 17, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks Danielle!

Thumbnail of user sobiem
California
1 review
1 helpful vote
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December 31st, 2022

DO NOT SIGN UP WITH THIS SITE! I wish I had looked at the YELP REVIEWS before I signed up. I was desperate and looking for love after a very long time. This site just takes a lot of money from you and does not deliver based on their contract. I signed up October 2019 and was promised 12 men within 1 year according to my contract. I told them what I was looking for (gave them specifics: race, height background etc). NONE of them listened. I was shuffled around from one "EXPERT" (supposedly) to another. These employees are hired off of the streets. They have no experience, etiquette, or listen to what a client wants. More women sign up then men so men end up getting more women then they are promised and women get the bottom dwellers.

Even before they could satisfy my contract (after 2 ½ years) they called me to ask for more money (an upgrade) lol. They are desperate to swindle money from women who are looking for that one person. LADIES, I WOULD MOVE ON AND GO TO OTHER SITES THAT ARE SO MUCH CHEAPER WITH MANY, MANY MEN OR ASK FRIENDS TO INTRODUCE YOU TO A FRIEND WHO IS SINGLE. THIS SITE IS A MONEY DRAINER WITH NO ENDING………………………………….
The CEO is a laugh too! Remember the swindler?

Date of experience: December 1, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are disappointed you did not enjoy your experience dating with IJL or meet your special someone in the process. We wish you the best on your dating journey.

Thumbnail of user jenniferj2386
Texas
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

My matchmaker put in additional effort to get to know me and what I'm looking for. Feedback after dates was impactful to the process.

Date of experience: September 18, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We appreciate you taking the time to share your experience, thank you!

Thumbnail of user troyb538
North Carolina
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

It's been great so far I only been signed up for a month and I have been on one date and looking forward for more dates to come

Date of experience: November 15, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you Troy! Looking forward to your next date!

Thumbnail of user nancyv926
New York
1 review
0 helpful votes
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November 8th, 2022
Verified purchase

I started working with Eugene last month and he has been amazing. He really prioritizes what you are looking for and helps so much.

Date of experience: November 8, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks for the great feedback about your Matchmaker!

Thumbnail of user robertk2700
Arizona
1 review
0 helpful votes
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March 28th, 2022

It's Just Scam.

It's Just Lunch (IJL), at best, gets a score of 1 because I am paying for a service that is NOT being rendered.

I signed up for IJL in August 2021 with an Arizona Private Search DIAMOND contract. The sales person, (Adrienne), put on a full-blown pitch, suggesting they had plenty of singles women in my age group they could match with me. It seems they will tell you anything you want to get you to sign the contract and are more interested in snatch and grab that credit card number.

Although they make all kinds of promises, they fail to produce results. I paid almost $5k with the promise of 14 dates in a year, whatever occurs later. It's been over 8 months and I've been on only 3 dates. Although I had my first horrible date two weeks after joining, this was my only date in the entire five-month period of August-September-October-November-December. Pathetic!
Additionally:
- I was 'stood up' twice in 2021 without an explanation. It is plain unacceptable for a date not to show up … period. There are accountability and responsibility issues and there should be consequences and repercussions for these actions.
- I was given two additional introductions to set up date. However, soon afterwards, I was informed that neither were available any longer. I believe they were trying to 'pacify' me and this was nothing than a stall tactic because frankly they likely didn't have a pool of available single women to present.

I was assigned to a new matchmaker after the general lack of communication and failure to reply on a timely basis with my first matchmaker.

I am incredibly disappointed in how things are going with IJL. My advice is to don't waste your money, time and hopes.

Service
Value
Quality

Date of experience: March 28, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Robert, We are sorry to hear you have not enjoyed your experience. Our Client Experience Manager will be reaching out to you to discuss your concerns further. Thank you.

Thumbnail of user debbiet764
Missouri
1 review
0 helpful votes
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November 17th, 2023

Please do not waste your money on IJL in St Louis. They will guarantee you they have enough male clientele but they don't. They have the right to fix you up with nonmembers and former members but they aren't really looking to date or start a relationship. There is no real matchmaking going on. None. They don't have offices anywhere except Fl and it's a call center with a lot of part time staff. They will sell you a very expensive membership and tell you they work specifically to try to matchmake for you but it's a complete fabrication. They want to be sure you're looking to date and start a relationship but your fix ups aren't always looking to date or start a relationship. It's a complete fabrication. They stress follow up and communication but you get none from them. I've gotten ONE email asking for feedback after a fix up. The customer service and personalized match making doesn't exist. It's a complete fraud. They prey on people's emotions to get expensive memberships. You'd do just as well online - which is the sad truth. DONT BE CONNED. PLEASE. I DIDNT BELIEVE THE REVIEWS FOR ST LOUIS

* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

Date of experience: October 24, 2023

Thumbnail of user johnnyl346
California
1 review
0 helpful votes
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July 21st, 2023
Verified purchase

I must say, my experience with It's Just Lunch (IJL) took a complete 180-degree turn, all thanks to the amazing Trisha R. Initially, I was quite disheartened with the service and had reached a point where I was ready to give up on the whole idea. But then, along came Trisha, and she completely changed my perspective on the company and the entire matchmaking process.

Trisha is an absolute gem! From the very first interaction, she made me feel like I was more than just a client; she treated me like a friend. Her warmth and genuine care were evident in every conversation we had. Trisha took the time to truly understand what I was looking for in a partner and didn't just focus on setting up "next dates." She understood that finding the right match is about much more than just going through the motions.

One thing I really appreciated about Trisha was her ability to ask thought-provoking questions. She went beyond the surface level and delved into what truly mattered to me in a relationship. It was evident that she was dedicated to finding a partner who would complement my personality and values.

What sets Trisha apart is her enthusiasm and energy. The matchmaking process can be quite daunting, but Trisha made it exciting and enjoyable. Every time she called, I couldn't help but get excited. Her bubbly nature was contagious, and it really lifted my spirits during the entire journey.

Honestly, I can't help but wonder why I didn't have Trisha sooner. She has completely changed my perception of IJL, and I am now confident that I made the right decision in choosing their service. Trisha has a talent for what she does, and I feel incredibly fortunate to have her as my matchmaker.

Thanks to Trisha's dedication and personal touch, I am now looking forward to each step of this process, and I genuinely believe that she will help me find the perfect partner. IJL is indeed fortunate to have Trisha on their team because she single-handedly saved them from a potentially critical review from me. I highly recommend Trisha R and It's Just Lunch to anyone seeking a genuine and delightful matchmaking experience. Kudos to Trisha for turning things around and making this journey worthwhile!

Date of experience: July 21, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We truly appreciate you taking the time to share your experience and your interactions with your matchmaker. We are so happy to hear things are moving in a positive direction!

Thumbnail of user michaele2376
Arizona
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

I subscribed to membership with It's Just Lunch with very high hopes and expectations. I was excited about the format and opportunity to meet new people and go on dates. Immediately following the first date, the experience was nothing but horrendous. It's Just Lunch charged a very high membership fee and included a no refund policy in their agreement. They also included in their agreement that "All Dates will be within the criteria provided by Client at the time of joining with respect to age, religion and parental status." One of my criteria, as related to parental status, was that I did not want to date someone who wanted kids. On my very first date I was matched with someone who wanted kids. For a service as costly as It's Just Lunch ($2,800 for 6 dates), a single date has a very high value and I believe strongly that they wasted a lot of my time and money on this. Rather than immediately walking away from the program, I tried reaching out to their customer service to discuss and address this discrepancy. What ensued afterwards was a 30 day struggle to try to get a hold of anyone who address my complaint. I sent multiple emails and made multiple phone calls, all of which were unanswered. Following this terrible customer service, I determined that I had no faith in this business and its ability to deliver agreed upon services. I spent the next 30 going through the chain of command in request for a refund. I was denied at every point, even though I had clear and documented proof of their failure to deliver on agreed upon services and their terrible example of customer service and response. After being rejected by even their top executive, I resorted to my credit card company to reverse the charges. Not having a legal standing to do so, they sided with IJL, but that decision does not take away from IJL's unethical business practices. I am pursing action through the BBB, Department of Consumer Affairs and The Federal Trade Commission in an attempt to receive a refund that is clearly due. I would never recommend anyone to engage in business with It's Just Lunch. Their customer service and business practices are among the worst I have ever experienced. Hopefully, my pursuant actions to receive a refund will be successful.

Date of experience: September 1, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We appreciate your feedback, however, disagree with your statements. IJL provided the services to you as outlined in the membership agreement. You had a fantastic date, 3 hours long, with the individual you accepted and exchanged numbers. We are sorry to hear things did not work out and that you did not find your special someone dating with IJL and wish you all the best on your dating journey.

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From the business

The It's Just Lunch Difference: Personalized Matchmaking. High Touch Service. Guaranteed Dates. Our dating experts provide an enjoyable alternative to online dating websites.

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Thumbnail of user jeaneenb
Julie L.
Typically responds within 5 days

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