• Bookmark

    It's Just Lunch

It's Just Lunch

Ratings On Other Platforms

Trustpilot
3.3 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

It's Just Lunch has a rating of 3.7 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with It's Just Lunch most frequently mention second date, good experience, and right person. It's Just Lunch ranks 12th among Dating sites.

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 79.6%
Positive
74
Neutral
7
Negative
12
View ratings trends
11
See all photos
How would you rate It's Just Lunch?
Business's Favorite Review

“IJL is a great site”

James B.
3/29/21

I realize there have been a lot of negative reviews. I had 180 degree different experience the other reviews on this site. My matchmaker Amy J has been fantastic. The one thing you have to do a client is communicate what you in a match and work hand and hand with your matchmaker for success. I would seriously consider giving IJL a chance.

Date of experience: 3/9/21
See full review
Top Positive Review

“Over 60 and Getting Out There.”

Katrina S.
12/10/24

Jaiye has been an affable, helpful person on this journey. I have enjoyed meeting new people and a feeling of safety. It's not easy making a love connection, but I look forward to my next date and the possibilities that it may hold.

Date of experience: 11/30/24
See positive reviews

Reviews (312)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (12)
Thumbnail of user brettc374
New York
1 review
0 helpful votes
  • Send Message
April 8th, 2024
Verified purchase

Tanya did a great job setting up the date and getting me the information and telling me what to do with the other person. She was also good at getting back to me.

Date of experience: March 29, 2024

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks Brett!

Thumbnail of user mariae1561
New Jersey
1 review
0 helpful votes
  • Send Message
April 19th, 2024
Verified purchase

To know the difference you need to try this! Perla, Selina are amazing and it is worth specially since it's your private life that is at stake.

Date of experience: April 9, 2024

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We couldn't agree more, and are so happy you decided to take the dating plunge! Thank you for your patronage!

Thumbnail of user janq36
New York
1 review
0 helpful votes
  • Send Message
February 14th, 2024
Verified purchase

Things are moving nicely. I have been thru the beginning process and on my first date. My advisor is very pleasant and helpful. The first date went well my date was a very nice man and we had a great conversation. I look forward to meeting more suitable gentlemen and having fun.

Date of experience: February 14, 2024

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Hi Jan! Thank you so much for sharing your experience. We are elated to hear you are enjoying the process thus far and are currently hard at work on your next date. We look forward to more fun first dates!

Thumbnail of user jacobc841
California
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

I really like it so far and my advisor. She does a great job.

Date of experience: April 26, 2024

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks Jacob!

Thumbnail of user kingsleyo49
Ohio
1 review
0 helpful votes
  • Send Message
January 22nd, 2024
Verified purchase

The service is very pleasant so far. I am very pleased with the service. From the introduction to setting up the dates. Everything was professionally handled, especially for a busy professional like myself.

Date of experience: January 22, 2024

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for your kind words regarding the process thus far. We look forward to more fun first dates!

Thumbnail of user marciec56
Michigan
1 review
0 helpful votes
  • Send Message
December 27th, 2023

I have been dealing with It's Just Lunch since June 2020, signing up with a 12 date or 12 month (which ever comes last) deal. Well it has been 3 1/2 years and I still haven't got the 12 dates. There are plenty of singles out there yet this company can't seem to find just 12 between the ages of 58-68 in 3 years. When they do find a so called match, it's typically outside the age group in my profile. They use zero psychology in making matches.

* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

Date of experience: December 2, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We regret to learn you did not enjoy the experience, we will reach out to you to discuss further. Thank you!

Thumbnail of user karal162
Georgia
1 review
0 helpful votes
  • Send Message
January 2nd, 2024
Verified purchase

Anita took the time to understand my unique preferences, values, and aspirations, creating a personalized approach that felt authentic to who I am. Her cultural sensitivity and understanding of the nuances within the Black community made me feel seen and heard throughout the entire process. What sets Anita apart is her dedication to promoting inclusivity and ensuring that every client, regardless of background, finds a match that goes beyond surface-level compatibility. She goes the extra mile to foster an environment where diversity is celebrated, and individuality is cherished.

Date of experience: January 2, 2024

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We appreciate the time you took to share your experience with IJL and your matchmaker. Your feedback is truly valued and we can't wait to share it with our team. Happy Dating!

Thumbnail of user ginao399
Illinois
1 review
0 helpful votes
  • Send Message
December 28th, 2023
Verified purchase

So far so good! My first date was a great experience considering this is my first time using a Matchmaking service. Anita is very personable and really listens to your likes and dislikes to select the best match. I'm really glad you have the option to provide feedback after your date and discuss how you can better refine your next match. I would recommend IJL to my friends and family, looking to date without having to swipe all day for matches. Wish me luck on date #2!

Date of experience: December 28, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We're thrilled to hear that your first date was a great experience! We appreciate your kind words about your matchmaker and are delighted that you find her to be personable and attentive to your preferences. The feedback process is indeed a crucial part of our service, and we're glad to know that it has been valuable for refining your matches. Our goal is to provide a personalized and enjoyable dating experience, and it sounds like we're on the right track. Looking forward to your upcoming date!

Thumbnail of user yanat6
California
1 review
10 helpful votes
  • Send Message
March 9th, 2022

This company is a scam. I signed on Jan 6,2022 and after two months I haven't date with anyone! The quality of guys seems so low. Theft showed me one profile and I didn't like the guy. I explained one more time, and second was better, but still not even close to what I expected. Since that haven't heard from anyone. Calls, emails. Finally talk to VP and she said there is no way to refund! But I don't understand what kind of scam is that? Just taking people money and don't even provide with a service? Definitely someone has to stop them. Just lost $4900! Be aware

Tip for consumers:
Be aware

Date of experience: March 9, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Yana, we regret to hear you are not enjoying your experience, however, we are happy to report you are working with our VP of Executive Matchmaking towards a resolution. We look forward to your next date!

Thumbnail of user shh14
New York
1 review
0 helpful votes
  • Send Message
November 7th, 2023
Verified purchase

Tanya, my "advisor", felt more like an old friend much more than someone who I just met - she was kind, funny, and made me feel safe to really talk about myself and where I was in life. She definitely has a gift of knowing what her clients are seeking, even if the client can not express it in a nutshell!

Date of experience: November 7, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Matchmakers intuition, can't beat it! Thank you for your feedback and happy dating!

Thumbnail of user christinem3050
California
1 review
1 helpful vote
  • Send Message
December 24th, 2023
Verified purchase

I was impressed with the first customer service person I spoke with when I contacted IJL. He responded very quickly, was warm and personal, encouraging, and professional. He immediately connected me to my matchmaker, Tricia, who has also been wonderful. From her first call she has been warm, kind, encouraging, and professional. I feel that she is truly invested in helping me find my life partner. I've tried tried two other dating services and IJL far exceeds them both.

Date of experience: December 24, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you so much for sharing your positive experience with It's Just Lunch! We are thrilled to hear that your journey began on a positive note with your matchmaker. Thank you for choosing It's Just Lunch, and we look forward to continuing to provide you with excellent service on your dating journey.

Thumbnail of user yvov1
New York
1 review
0 helpful votes
  • Send Message
November 10th, 2023
Verified purchase

Although my experience in having Perla as my matchmaker has been brief (one match so far), I felt it was positive. She was very prompt and kept me up to date. My date did not work out as well as I may have wanted but I think we are moving in the right direction

Date of experience: November 10, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for this great feedback and your continued business!

Thumbnail of user jessicay827
Canada
1 review
0 helpful votes
  • Send Message
February 20th, 2024
Verified purchase

Marina has been a pleasure to deal with. She's diligent in arranging for my dates and is always quick to call back and discuss after my dates, listening to my feedback and advise where I need.

Date of experience: February 20, 2024

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We appreciate the great feedback about your matchmaker and will be sure to share with our team. We look forward to your next fun first date!

Thumbnail of user endangb
California
1 review
0 helpful votes
  • Send Message
September 1st, 2023

I paid full price plus they suggested that I get a consultant with add the fee of course and I will get consultations at least three times. As soon as I paid. One-time consultant only. The sad part is they give the last match was an 80-year-old can who barely walk. It's not only I lost thousands of dollars to pay the fee I basically got insulted too. I will recommend to men and women to keep their money and go to regular dating sites with low fees and have more chances to meet regular guys/women. In Just Lunch just another matches site that is no different from other online dating except for the expensive fees they claimed with professional dating couches but instead, they have a bunch of people with no skills to just match you with anyone. It's a joke! Keep your money and don't waste your time!

Tip for consumers:
Nope. I hope people read my review to save their money and time!!

Service
Value
Quality

Date of experience: August 2, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Endang- we appreciate your feedback and are sorry to hear you have not enjoyed your experience. Your dating experience was with our San Francisco IJL location, which is an independently owned and operated office. We have shared your concerns with them directly for follow up. Thank you!

Thumbnail of user bridgeth150
California
2 reviews
4 helpful votes
  • Send Message
January 27th, 2023

Save your money this organization is a joke… they make promises… take your money then toss random "dates" your way… there is no matchmaking going on here… and if you're unhappy too bad for u… any question or concern i had was simply ignored… and good luck getting anywhere with an 800# and a few e-mail addresses… fraudulent bordering on criminal business practices and yes they have been sued…
I'd rather pay my neighbor kid i bet he'd do a better job… and he's only 8

Tip for consumers:
don’t do it

Service
Value
Quality

Date of experience: December 28, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We regret to learn you have not enjoyed your experience, as this is not the norm. Our team will reach out to address any concerns you have once there is a final disposition in the dispute you initiated with your card issuing bank. Thank you!

Thumbnail of user georges2199
Maryland
1 review
0 helpful votes
  • Send Message
November 22nd, 2022
Verified purchase

Being married for 26 years to one lady and now getting into the dating scene is something I never thought would happen. My matchmaker Deb is absolutely the best. Her great advice and wisdom has helped me navigate the dating experience in a very positive way. Thank you!

Date of experience: November 22, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you George for the positive feedback about your experience, we truly value you as an IJL client.

Thumbnail of user ellak105
Georgia
1 review
0 helpful votes
  • Send Message
November 15th, 2023
Verified purchase

IT's just lunch has done an amazing job making me feel comfortable right from the start.
Anita is absolutely amazing! She has been very supportive and insightful on the dating process from the moment I meet with her. I have truly appreciated her hard work, patience but most of all she has a unique insight on dating and relationships.

Date of experience: November 15, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Appreciate the feedback and thank you for being an IJL client!

Thumbnail of user patsyb108
Illinois
1 review
7 helpful votes
  • Send Message
July 27th, 2021

If I could give a zero rating I would. Please don't learn a hard lesson like I did. AVOID this scam.
They tell you about all the quality men they can fix you up with and act like they are going to match you to someone with your criteria.
I went on 3 Zoom dates and one in person date that I would not fix my worst enemy up with. Unattractive, poor quality men. All of them. If I had seen their pictures ahead of time, it would have been a quick elimination. Meeting them, REALLY sealed the deal. Just awful.
No refunds for poor service. Just talking points they had rehearsed and lip service. 2300. 00 down the drain. BEWARE.

Tip for consumers:
Think twice before you use this site. Deceptive

Service
Value
Quality

Date of experience: July 27, 2021

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Hi Patsy! We are sorry to hear you have not enjoyed your experience as this is not the norm with IJL. What IJL office were you dating out of?

Thumbnail of user taia8
New York
1 review
0 helpful votes
  • Send Message
August 30th, 2023
Verified purchase

Genie took the time to truly understand what I am looking for in a life partner and matched me up with someone who was a very good fit. We decided not to move forward for other reasons but I definitely am so grateful I went through this process and had Genie as my matchmaker. Any fears or concerns I had about this process are now gone and I'm actually super excited about my next date! YAY!

Date of experience: August 30, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are elated to hear you are enjoying the process of working with a personalized matchmaker. We are hard at work on your next date and look forward to tell you about him soon.
Happy Dating!

Thumbnail of user aprilc531
California
1 review
2 helpful votes
  • Send Message
August 22nd, 2022
Verified purchase

My dating experience with my matchmaker has been great. She checks in every week to let me know what's going on. I'm able to talk to her about dates and give specific details on what I liked and didn't like. She takes that feedback and finds a better match for me. I've met some really good men.

Date of experience: August 22, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

The positive feedback is appreciated and we are happy to hear you are enjoying the process. Cheers to your next fun first date!

Thumbnail of user furahan1
Ohio
1 review
0 helpful votes
  • Send Message
November 7th, 2023
Verified purchase

Anita is a great matchmaker because she is extremely attentive, reads written feedback carefully, listens closely, and definitely incorporates feedback as she works with me on dates. I could not ask for someone more committed to figuring me out and finding me the best matches she possibly can, and she's already found me a great one! I appreciate her expertise!

Date of experience: November 7, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are elated to hear you are enjoying working with your matchmaker. Your one on one relationship with your matchmaker and the feedback you provide will truly help IJL fine-tuning the matching process. Looking forward to your next date!

Thumbnail of user gordonr187
Maryland
1 review
0 helpful votes
  • Send Message
December 26th, 2022
Verified purchase

For the most part, it has exceeded expectation. Debra tailors the dates and is good on finding solid matches. The planning is easy. The pace of dates is appropriate.
My advice is to tell each participant where their match lives. I found two women who live more that an hour away. And women, in my experience, want a local person in relation to them. This chalks up as a one time date.

Date of experience: December 26, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We appreciate the feedback, happy dating!

Thumbnail of user sharac8
California
1 review
9 helpful votes
  • Send Message
November 12th, 2019

I signed up almost 5 months ago and I was promised 6 dates that matched my criteria. I went on 2 dates because the "dating coach" begged me to be open minded even though neither person met my criteria. The sales people will strong arm you into paying a HUGE fee to join and then totally drop you. I have called, emailed (several people in the company) and cannot even get a response from anyone. Unfortunately, they have my money and have disappeared. One of the dates I went on was not even a member. He told me that someone called him randomly and was sent my photo to go on a date. The lack of professionalism, lack of integrity as well as customer service it appalling! Plus, they are down right liars. BEWARE! I highly recommend to stay away from these thieves! They currently have settled a huge class action lawsuit and I am getting in touch with an attorney to sue them as well!

Date of experience: November 12, 2019

Thumbnail of user dennisg684
Maryland
1 review
1 helpful vote
  • Send Message
August 29th, 2022
Verified purchase

Have met a number of nice ladies. Debra has worked hard to make good matches for me. Her job is not easy, especially for my age group of seniors. By this stage of our lives, our patterns, circle of friends and associates is typically well established. This reality makes matching more difficult. Debra has been very accommodating and spent the time needed to get to know me as a person so that she could make better choices for my introductions.

Date of experience: August 29, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are happy to hear you are enjoying your experience, and thank you for being an IJL client!

Thumbnail of user maryw3874
Georgia
1 review
0 helpful votes
  • Send Message
July 14th, 2023
Verified purchase

This is my first time using a match making business because I am busy and don't have time to search. Anita has did an amazing job at matching me with wonderful men. I like this because it's Just Lunch and I can go on another date or move on. Love It!

Date of experience: July 14, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

That's fantastic to hear! It's great to know that Anita has done an amazing job in matching you with wonderful men. We are glad you're enjoying your experience with It's Just Lunch, and we hope you continue to have exciting and successful dates moving forward!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

The It's Just Lunch Difference: Personalized Matchmaking. High Touch Service. Guaranteed Dates. Our dating experts provide an enjoyable alternative to online dating websites.

Company Representative

Thumbnail of user jeaneenb
Julie L.
Typically responds within 5 days

How do I know I can trust these reviews about It's Just Lunch?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about It's Just Lunch?