It's Just Lunch has a rating of 3.7 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with It's Just Lunch most frequently mention second date, good experience, and right person. It's Just Lunch ranks 12th among Dating sites.
This company responds to reviews on average within 5 days
I realize there have been a lot of negative reviews. I had 180 degree different experience the other reviews on this site. My matchmaker Amy J has been fantastic. The one thing you have to do a client is communicate what you in a match and work hand and hand with your matchmaker for success. I would seriously consider giving IJL a chance.
Jaiye has been an affable, helpful person on this journey. I have enjoyed meeting new people and a feeling of safety. It's not easy making a love connection, but I look forward to my next date and the possibilities that it may hold.
I went on my first date through IJL and was very impressed with the selection made for me. He met many of my expectations. We met at 12:00 PM and did not leave the restaurant until 3:30 due to our engaging conversation. We had several commonalities to converse about; even some hardy laughable moments describing our epic childhood memories. I have enjoyed the entire IJL experience and trust that they have my best interest in mind.
Date of experience: June 28, 2023
I have been pleasantly satisfied with the quality clientele. Tanya matched me perfectly with what I was looking for in a partner. The locations of our dates were better than I could've thought of by myself.
Date of experience: October 13, 2023
We are elated to hear you are enjoying the experience and have been happy with the location of your dates thus far! We look forward to more great feedback. Happy Dating!
I've been a member for about two months and my matchmaker presented me several matches that met my preferences.
Date of experience: October 6, 2023
Within two weeks I already received 5 matches and 3 dates.
Date of experience: October 3, 2023
Genie is down to earth and really easy to talk to. She really gets me and understands what I want. I feel like she's another girl I can depend on to talk about boys with and become a better person for my next relationship. I can't wait to see where this goes!
Date of experience: October 30, 2023
We love to hear that you are enjoying the process and your matchmaker! Thank you for being an IJL client!
I did IJL before, like 10 years ago and it wa great. This time around has been horrible, they really have had a downfall. I have been through countless matchmakers, every one of them sucks. Their communication is horrible, if a matchmaker quits, it takes them several weeks to contact you with your next matchmaker. They had the worst time finding me matches even when I took away all the parameters. They truly suck and should be ashamed of themselves as a business.
* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 11, 2022
We are sorry to hear you didn't enjoy your dating experience. We look forward to your two upcoming dates next week and your feedback on your dates. Thank you!
Snatch and grab that credit card #. 14 months after taking my $; One dud date. My wing gal is a flightless emu working in a black hole; no where to be found and no internet access to get emails. Previous used car sales people one would imagine. It is an expensive "learning course". I will frame and display the credit card receipt as a diploma. I believe that's that amount of results I will receive. So dishonorable of a company to pray on the broken hearts of people trying to find love.
Tip for consumers:
There is love to be found, it is just not to be found with IJL. Can't get past they pray on the broken hearts to assure their company success.
Date of experience: December 30, 2020
I'm new to IJL and have gone on one date so far. I was very disappointed with the person I was matched with. I am not sure what criteria is being used for matching, since they don't ask too many questions and don't ask some key ones that I think are important for a successful match. I wonder if there are a good sample of potential matches to select from since my next match is at the top of my age range. While I'm happy to not have to be on dating sites and weeding through fake profiles and sleazy come ons, I'm not sure this service is worth the expense. The people at IJL that I've talked to have been great, but so far I'm wondering if I just wasted a ton of money and am wishing they had a better refund policy.
* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 25, 2023
Working with Genie has been a breeze…she really listens to what I say and cares. I am very happy and lucky to have Genie to assist in my search of finding my partner. So far it has been a great adventure and I look forward to what is to come. Thank you IJL!
Date of experience: December 19, 2023
We love to hear this! Our goal is to take the stress out of dating so you can enjoy the process! Happy dating Chris!
Tanya is my Matchmaker and she made a perfect match for me. She clearly had a good understanding of my profile because the man she set me up with was perfectly compatible. We had a wonderful time talking and laughing. I never had such chemistry with someone on any internet dating site.
Date of experience: August 8, 2023
Thank you for sharing your wonderful experience with Tanya as your matchmaker at It's Just Lunch. It's truly heartening to hear that Tanya's understanding of your profile resulted in such a positive and enjoyable connection. Thank you for sharing your story, and I hope your positive journey continues as you explore this connection further.
My dating experience with my matchmaker Marina has been great. We connect via email and phone regularly to fine tune my date search and incorporate any feedback from recent dates. Marina works hard to find matches that meet my preferences and at the same time encourages me to consider curated matches that she feels have potential. IJL has taken a lot of the stress out of dating which I very much appreciate!
Date of experience: July 6, 2023
It sounds like your dating experience with your matchmaker Marina has been exceptional. Regular communication through email and phone allows for fine-tuning your search and incorporating feedback from recent dates to future dates. Marina's dedication to finding potential matches while encouraging you to consider curated options shows a thoughtful approach to the matchmaking process. Wishing you continued success and fulfilling matches with IJL!
Jaiye is my Executive Matchmaker and he is great! I've just begun working with him, but I can tell he'll be attentive to my dating preferences. His communication process is much better than the efforts I had to take while on Match.com. The one date I've been on so far was really nice and the next date I'm going on tomorrow also looks good. Jaiye is willing to tailor my dating profile so that the dates he or his colleagues find are best suited to me. I'm looking forward to working with Jaiye.
Date of experience: September 23, 2023
Thank you so much for sharing your positive experience working with It’s Just Lunch. We are pleased to hear that you have had had a great first date and that you have another promising one scheduled for tomorrow. Here is to more fantastic dates! Cheers!
I agree with a lot of the reviewers, they do take your money and then... you are at their mercy. They tell you how many people they could match you with right then... and those people magically disappear when you pay them. It appears to be a numbers game as well, a lot more men than women, I think we all know what happens then. It really is sad how they say they care and then they just throw someone at you of which you have NOTHING in common. Maybe a class action law suit would get their attentin
Date of experience: October 6, 2020
I was at first with another web site, to find my ideal match, but was so disappointed.
I saw people who were in no way compatible professionally with me or my qualifications. On line dating sites also left me wondering if there was any thing real with these people who were looking for their: soul mates"
Some of these encounters are best relegated to the past. With ijl, especially "the Luxe division", all experiences were somehow so relaxed. There was an element of counseling after dates, and feed back, that I got from my dating coaches, that i had so craved, but i finally had. My experience with my local rep was informative and pleasant, and lead to some awesome photos.
Although I have not been matched yet with my partner, I remain optimistic, that IJL will find me my perfect match, and get me closer to my goals of finding the right fit for my quirky, fun, yet serious and independent personality.
Tip for consumers:
I think, it is important to evaluate if the service is right for you. Certainly the data bases of an established company like IHL are extensive, and so the assumption is that you have so many options .
I am happy that there is feedback from the coaches after the dates.
If on a date, and something happens, you cam always circle back and email your coach, who is monitoring the situation, even over the weekend.
Overall quite satisfied!
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Date of experience: August 25, 2022
Thank you for the positive and comprehensive feedback, much appreciated! We truly appreciate you as an IJL client and look forward to working with you to lose your single status!
Bryanna carefully listened and understood my unique situation, reviewed my account details, provided empathy and explained clearly the real terms and conditions of my contract, specifically with regards to matches, which I wish I received up front. Overall, the conversation was enlightening and a positive experience, and it sounds like she is able to point me in the right direction to provide some form of resolution or rectify the situation.
Date of experience: December 22, 2022
Thank you for sharing your experience and we look forward to your next date!
Stay away. They only care about collecting your money. After that it's all smoke and mirrors. They promise 24 dates within 12 months. They will literally send you anything to fulfill their contractual obligation. They do not care what you want and /or like. It's all to justify not providing a refund. Stay away. Disgusting people.
Tip for consumers:
Again…. Stay away and do not believe the sales pitch.
Date of experience: July 26, 2023
We are sorry to hear you have not enjoyed the experience. We value your feedback and are working with you directly to address your concerns.
Dating today can be challenging, especially for mature daters. I selected IJL because I wanted a more selective experience over swiping. Working with Tanya has been a pleasure. She is getting to know me and with each date, through feedback and conversation, she is fine tuning my dating experience. I appreciate that and know we are on the right track!
Date of experience: November 26, 2023
Absolutely love this! This is exactly what a personal matchmaker should do, all bout quality over quantity. We are looking forward to your next date.
The 4 star review is for Tamia only, who attempted to rectify my terrible experience, for which this review is supposed to be for. I would rate the overall service as a 1, because there is no 0.
Please do not let them tell you "you can get out after 3 dates". I am not happy with the amount of effort I have to put in to get a date/rescheduled date. There appears to be a high no show rate. I definitely wish I never purchased these services.
* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 27, 2022
IJL regrets to learn you are not enjoying your experience and are working diligently with you change that for you. We look forward to your next date.
My experience with IJL has been interesting. My matchmaker seems to genuinely care and hear what i am stating. Jaiye is attentive and professional, he never makes you feel like a bother and genuinely cares about finding the right match for you!
Date of experience: November 16, 2023
Thanks Chris! Appreciate you taking the time to share your experience.
I have been on 1 date, not exactly what i was expecting but i am trusting the process to see where it takes me.
The match maker was very genuine.
Date of experience: November 13, 2023
Kenia is a great help in getting quality dates. She was involved and listened to my needs. Since she became my matchmaker my experience has been very enjoyable. I finally am dating the people I have wanted to. Southern California area.
Date of experience: September 30, 2022
Hi Chris, thank you for your feedback. We will update your records to indicate you are not open to dating clients that are separated and leading to divorce. Appreciate the feedback and we look forward to your next date.
Poor customer service. I served them. Worked on their time frame, their availability. I'm west coast, they were east coast. They no showed on scheduled calls and had no interest in making a match. I met two people in eight months. A total scam and waste of time and money. DON'T DO IT!
Date of experience: February 9, 2017
I've had a very good experience with Kayla my matchmaker with Luxe. She has incredible customer service, a great personality, is authentic and a good listener. She has fun with me too. I'd love to just hang with her like I would with any of my friends.
As with anything some matches are better than others but the quality of the men has always been on point. My latest match is fantastic!
Date of experience: August 23, 2022
We are so happy to hear this feedback and can't wait to hear more about your last date!
My matchmaker, Missy, is one of the nicest and most pleasurable people I have ever met and spoken to. She really listens to me and is able to pinpoint my dates with much accuracy. I value her judgement and would definitely recommend the Its Just Lunch experience to anyone looking to find the perfect match.
Date of experience: August 18, 2022
Thanks Brian! The entire matchmaking team is cheering you on from the sidelines and looking forward to your success!
There is a lot of guess work when doing online dating. IJL take the time to understand the person that you are, and make match choices based on their experience. It really takes a lot of wasted time out of the equation.
Date of experience: November 21, 2023
We truly appreciate the time you took to share your experience and thank you for your partnership in dating!
Partnering with Patricia at It's Just Lunch has been a really good experience. She is really great at listening to my feedback on dates, providing her insight on dates, and then applying both of them into the dating process. She is also really awesome at providing encouragement and suggestions for future dates.
Date of experience: September 11, 2022
We are so happy to hear you are enjoying your experience! We look forward to your next date!
I am new to the it's just lunch experience, having just one introductory date thus far, and several points of contact with the matchmaker. Things are about as I expected, and I am interested to see how the follow up conversations go towards the quality and quantity of future matches.
Date of experience: October 4, 2023
We appreciate the early feedback and are happy to hear you are enjoying the process thus far.
My experience with Tanya has been exceptional and excited about my next opportunity.
Date of experience: April 5, 2024
We love to hear this, thank you for sharing and Happy Dating!
The It's Just Lunch Difference: Personalized Matchmaking. High Touch Service. Guaranteed Dates. Our dating experts provide an enjoyable alternative to online dating websites.
We love to hear this great feedback! We are looking forward to more fun first dates!