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It's Just Lunch has a rating of 3.7 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with It's Just Lunch most frequently mention second date, good experience, and right person. It's Just Lunch ranks 12th among Dating sites.
This company responds to reviews on average within 5 days
I realize there have been a lot of negative reviews. I had 180 degree different experience the other reviews on this site. My matchmaker Amy J has been fantastic. The one thing you have to do a client is communicate what you in a match and work hand and hand with your matchmaker for success. I would seriously consider giving IJL a chance.
Jaiye has been an affable, helpful person on this journey. I have enjoyed meeting new people and a feeling of safety. It's not easy making a love connection, but I look forward to my next date and the possibilities that it may hold.
January 8th, 2022
It's Just Lunch Wants Your Money - Don't Do IT! Be proactive for yourself and just say "NO."
Signed up during a 'Black Friday' sale in 2020. It's Just Lunch invests heavily in you all pre-sign up. Once they have your money, what they promised DOESN'T happen! The most frustrating aspect of the service is that if they do not send you a match, you cannot look any matches or take any action for yourself. ZERO customer service!
In over a year, I've been on one lunch. It took me many calls, emails to arrange the one lunch. They changed the time, very last minute. I live in the LA area yet had to drive LA freeways for over an hour to get to the lunch spot. I found out he drove over 2 hours. Both of us passed thousands of lunch spots, just to arrive at an overpriced, poorly serviced location.
Honestly, the experience was traumatic. The man they sent did NOT match his picture, his employment, any of my interests. Bottomline - I had a hard time getting out of there, getting away from him. He followed me to my car. He kept asking me out, wanted to get me drunk. He talked the whole time! The only time I intervened was when he said he would not text me - because his friend is in jail for extortion of a minor. I had to speak up! As a nurse who specializes in protect vulnerable children - I could not let that go. I had to correct him. But it did not matter. It did not stop his unwanted advances. I have a detailed log of my follow ups. It's Just Lunch has ignored me. I have called, emailed... I have asked simple questions about vetting, security, no reply. I have asked for a refund, to that they did reply stating my contract is 'serviceable'. They connected me with an online experience, seemed like a nice guy and he asked for my number - but then never followed up. IJL did not follow up. I am beyond frustrated! It seems like the best move I can make is to warn others. Don't give in! It is a waist of your time, energy, and money. Be proactive for yourself and just say "NO."
Tip for consumers:
Don't fall for the pre sales calls! It's Just Lunch will work very hard to get you to sign a contract, they will NOT provide what they promise. It's a huge waist of your time, energy & money. Be kind to you & just say"no."
Date of experience: January 8, 2022
Anita is one of the best consultants I have come across in selection of my preferences with women.
Kudos anita
Date of experience: June 12, 2023
Thank you for this great feedback, we will be sure to share with our team.
It was a good date and we had similar interests and values. Anita did a good job setting us up and I appreciated her help.
Date of experience: October 12, 2023
We are so happy to hear you had an enjoyable date and are enjoying the IJL process. Thank you for taking the time to share your experience and we look forward to your future dates.
It was a good experience. I had fun and appreciated the help from Anita to make it happen and I am looking forward to dates in the future similar to this date. She did a good job matching me up with someone with similar interests and values.
Date of experience: October 12, 2023
Anita did an outstanding job matching me for a great lunch. I look forward to working with her in the future.
Date of experience: October 17, 2023
We leave to hear this, can't wait for more feedback on future dates!
I like there services friendly and respectful, experience people they know what they doing I like how they listen to u and work with you!
Tip for consumers:
Good service!
Date of experience: August 28, 2023
We truly appreciate the feedback and are happy to hear you are enjoying the process!
Eugene is very insightful And a very good listener. I felt very comfortable sharing my concerns and goals
Tip for consumers:
Be sure u know what your looking for before going through this process
Date of experience: December 1, 2022
We love to hear this feedback about your matchmaker and are hard at work on your next date. Thank you!
I talked with it's just lunch and they promised they have just who I am seeking and after a few calls I signed up and paid and that quick the story changed!
Now I was to choosy and they had no one, they presented a few ladies but they were absolutely nothing like I described as I was searching!
I told them I'm seeking a devoted Christian lady and they said (oh we have lots of sincere Christian ladies seeking for a partner just like you) as soon as they received my money they say it's not ethical to ask a lady if she's a devoted Christian or not and if she goes to church or not and that i ask to much!
I finally asked for and talked to the manager and he got very upset snd practically screamed at me!
Now a year later they called again and tried to sell me their service again!
I told them I still have not received one date from the $2750. 00 I believe it was I paid them a year ago!
They hung up the phone very fast and said (YOU ASK TO MUCH WE CANT HELP YOU AND NO YOU DONT GET A REFUND)
Please take this warning (ITS JUST LUNCH IS A DISHONEST COMPANY-you have been warned!
Written by a customer that got lied to and ripped off by ITS JUST LUNCH BIG TIME!
Reuben Stutzman
Tip for consumers:
Be careful this company will play on your love emotions and take your money and lie to you and not do what they promised!
Date of experience: February 20, 2022
HI Reuben, what IJL location are you dating with? We appreciate your feedback and look forward to hearing more about your experience.
Tricia changed the way things were going... she is definitely a rockstar when it comes to matchmaking!
Date of experience: May 22, 2023
We are so happy to hear this, thank you for being an IJL Client!
The previous reviews are correct. IJL underperforms and deficient in service: faulty in communication and it may be weeks and months before you get a response from a matchmaker, and may not receive any feedback regarding a serviced date. I spoke with multiple layers of management of the company, and the head of the company would not issue a refund, and stated that it was not in the contract to receive feedback from a matchmaker, and that they did not promise that kind of "handholding." The contract clearly states that they will give feedback after each date as stated in the contract: "After each Date, an IJL Representative will follow-up for post-date feedback, and during this time, the IJL Representative may provide Client dating coaching tips, advice, suggestions, and any other dating related strategies for Client's consideration and future dates" (IJL Contract). Paying $4,500 dollars is an extravagent expense to have a company offer deporable and inadequate service by contacting you when it is convenient for them, and responding when called and emailed multiple times, and not following up with feedback after dates.
Tip for consumers:
According to their contract the refund is based solely on their discresion, which means: they will not offer a refund.
Date of experience: February 23, 2022
Hi Heather! We reviewed your experience and thank you for your feedback. We did share the cancellation policy with you, and unfortunately you are not eligible for cancellation of your membership fee if you enter into a relationship. We wish you the best in your new relationship and will be here and available should you need to take your membership off hold if hold time remains. Please also note, we did provide additional complimentary hold time to you while you explore your new relationship.
My last 2 dates seemed like good matches. Bryanna is on the right track and understands what I am looking for in a relationship.
Date of experience: October 6, 2023
Thank you for taking the time to share your experience and for being an IJL Client.
Bryanna is very kind, understanding, and provides great customer service.
Finding dates has been a slower process than expected though.
Date of experience: July 18, 2023
Thank you so much for the great feedback about your Matchmaker!
My IJL experience has been great. Although there can be some hiccups from time-to-time, I have no real complaints. My Match Maker (Carissa) is awesome. She finds great matches for me, and in my opinion keeps my dating schedule full. Yes, there are times when the dating schedule slows to a halt, but that is to be expected. And in a way, it should slow to a halt, because as I have explained to IJL, I am interested in meeting great dates; not dime-a-dozen dates. So, if I want great dates, then of course it is going to take IJL more time to find my great dates. Carissa takes quality time (out of her busy schedule also) to talk to me to really understand my taste in women, my short-comings in dating, and helps me to not only have great first dates, but to successfully land the second and third dates. Carissa has my best interest at heart, and wants me to meet great, beautiful, professional, single ladies who deserve to meet a great, handsome guy like myself. If you are serious, patient, and looking or ready for a no nonsense dating Assistant, look no further than IJL. Their Match Makers are great at what they do; matching guys like me to ladies who align with my values. If you are someone who is accustom to or looking for speed dating, IJL is probably not going to be for you. IJL takes the time to research (gets to know the client) well, so great matches have a strong likelihood of occurring. If your pace of dating and dating expectations are more on the Tinder side of things, then there is a strong possibility IJL is not going to meet your expectations. IJL is a professional dating service--taking quality time to match professionals with professionals.
Date of experience: August 6, 2023
Thank you for sharing your detailed and positive experience with It's Just Lunch. It's clear that you've had a well-considered and thoughtful journey with the service, and your feedback provides valuable insights for potential Clients. Thank you for sharing your story, insights, and recommendations. We hope your positive experience with IJL continues to lead to meaningful connections and successful dates.
Great service, they set up the date for you, you just show up, great experience so far
Date of experience: January 9, 2024
Thanks Peter! We like to take the stress out of dating so all you have to do is show up and have fun! Happy Dating!
Very pleased with Bryanna, my matchmaker. Disappointed with Its Just Lunch and have expressed my concerns with Bryanna in detail.
Date of experience: July 14, 2023
Thank you Joyce, we will follow up with Bryanna to hear more. We look forward to our continued partnership.
It was nice first date the guest was very pleasant. Went on a second date
Date of experience: December 15, 2023
We love to hear this! Keep the positive feedback coming!:-)
Working with IJL has been a pleasure, they have been very professional at getting to know who I am and who to match me with.
Date of experience: November 6, 2023
Thank you for the great feedback and for your business!
I highly recommend It's Just Lunch! My last date went very well. He was handsome and charming.
Date of experience: December 5, 2023
Fantastic, thank you for sharing!
Anita is a great listener! My first date was a great match!
Date of experience: December 4, 2023
Love hearing this, thank you for sharing!
I signed up and spent a lot of $ 4 years ago after a painful divorce. It's a scam! Don't do it!
Tip for consumers:
I've had 2 dates in over 4 years. The rare options they sent me were nothing like an asked for and was told they had in my area. Today was my second date and this guy was a stud for the company. They contacted him to go out on dates with women in my area. He never had to pay the expensive fee that I did. He was 10 years younger. Nice person but never saw my picture. I feel like they used me and prostituted him out to provide woman clients dates! I feel betrayed! What a joke this company is!!
Date of experience: December 3, 2022
We are disappointed to hear you have not enjoyed your experience. The manager of your market will reach out to you to address your concerns. Thank you.
The location was good the food was good, and my date was very nice.
Date of experience: November 13, 2023
Happy to hear you enjoyed your first date!
Tricia was super helpful, kind, and enthusiastic every time I spoke with her. You can tell she loves her job and the clients she works with to make a match! Thank you!
Date of experience: April 17, 2023
Matchmaking is our passion, and your matchmaker loves helping people! We can't wait for your next date!
I had a great date and received excellent coaching from my matchmaker Trisha
Date of experience: November 7, 2023
We love to hear this, thank you!
The It's Just Lunch Difference: Personalized Matchmaking. High Touch Service. Guaranteed Dates. Our dating experts provide an enjoyable alternative to online dating websites.
Hi Melanie, thank you for your feedback and time you took to express your concerns about your experience thus far. We just contacted you last week because Bruce needed to reschedule, so we are hard at work on your next and look forward to working with you one date at a time to fine tune the process and providing a positive dating experience. Thank you!