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    It's Just Lunch

It's Just Lunch

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Trustpilot
3.3 / 5
Better Business Bureau
1 / 5
Corporate Values

Overview

It's Just Lunch has a rating of 3.7 stars from 312 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with It's Just Lunch most frequently mention second date, good experience, and right person. It's Just Lunch ranks 12th among Dating sites.

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 79.6%
Positive
74
Neutral
7
Negative
12
View ratings trends
11
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How would you rate It's Just Lunch?
Business's Favorite Review

“IJL is a great site”

James B.
3/29/21

I realize there have been a lot of negative reviews. I had 180 degree different experience the other reviews on this site. My matchmaker Amy J has been fantastic. The one thing you have to do a client is communicate what you in a match and work hand and hand with your matchmaker for success. I would seriously consider giving IJL a chance.

Date of experience: 3/9/21
See full review
Top Positive Review

“Over 60 and Getting Out There.”

Katrina S.
12/10/24

Jaiye has been an affable, helpful person on this journey. I have enjoyed meeting new people and a feeling of safety. It's not easy making a love connection, but I look forward to my next date and the possibilities that it may hold.

Date of experience: 11/30/24
See positive reviews

Reviews (312)

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customer service (12)
Thumbnail of user kletas
Arizona
1 review
4 helpful votes
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July 15th, 2022
Verified purchase

I was promised 12 dates in 12 months for $2800. I had 5 dates after constantly prodding them, continously emailing them about my next date. Getting new dating specialists 6 different ones. The few dates that were setup where 1.5 hours away from me. Continously telling them I don't live in Seattle but in Tacoma... I just emailed them again no answer. There is no person to call to complain to either. FRUSTRATED BEYOND BELIEF!
There is no refund no matter how they fail to deliver what they promised... read the fine print.

Date of experience: July 15, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Kleta, thank you for your feedback and apologize if you have not enjoyed your experience thus far. A member of our team will reach out to you to discuss your concerns.

Thumbnail of user davep1042
Washington
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

The experience has been wonderful and exciting. My attempts at using online services have not been successful in finding the potential partners I am looking for. It's Just Lunch program allows for the process to be relaxed and enjoyable. Low stress.

Date of experience: September 25, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks Dave! We are here for you every step of the way!

Thumbnail of user karolm54
California
1 review
0 helpful votes
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December 20th, 2023
Verified purchase

Thanks to Carissa, I just had a great date! She was so very patient as I described my ideal person and she found him! He actually called me the very next day and we have plans for a second.
I trust Carissa and am looking forward to more dates because I know she knows exactly who I'm looking for.

Date of experience: December 20, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We love to hear that you had a fantastic time on your date! Your feedback is the most essential in the process and we look forward to hearing more great things!

Thumbnail of user kristinef67
Pennsylvania
1 review
0 helpful votes
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December 7th, 2022
Verified purchase

In the beginning with its just lunch, I had several matchmakers who really did not match me up with the right people and I even have one that matched me or somebody three hours away. I was very disappointed I thought I wasted my money.

However my current matchmaker Debra S. Is excellent and I thoroughly enjoyed working with her. She really listens to what I'm looking for end of the dates that she sent me up with what I liked and didn't like. She definitely showed more enthusiasm and was overall very thorough and trying to find the right match for me.
Although I'm currently not renewing my membership due to family reasons, I told Debra, That when I am ready possibly later next year I certainly hope she is still around and then we can work together again.
So is my experience in the beginning was not very good and I was disappointed I definitely turned around mainly because of the matchmaker Debra!

Kristine

Date of experience: December 7, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We truly appreciate your feedback on the process and your matchmaker and look forward to continuing our relationship in 2023~

Thumbnail of user nelsonr206
Wisconsin
1 review
0 helpful votes
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November 24th, 2023

I was so hopeful that I could find someone through a service that vetted men, but that was the only thing that was helpful. My dates were all at halfway points which were as far as I was willing to go to date someone. Most lived 1 1/2 to 2 hours away. I am a city girl and only one man even liked going into the city and even then he was gone every 2 weeks. I cannot believe there was not one man in the city I could meet. Most dates were only once a month. I wish I just would have saved my money since I really did not have that much. Still paying till January and no dates at all since one in September. Sadly I was hopeful at my age and nothing worked out at all. Sorry that I had to write this as I really liked my counselors. Not their fault if there us no one for me. Back to the bars!

* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 29, 2023

Thumbnail of user michaell6442
New York
1 review
0 helpful votes
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November 21st, 2023
Verified purchase

I've been with IJL for a while. I first joined in Philly, then Cleveland and now back in my hometown. I really appreciate the effort they put in to finding me a partner! However, at times I don't think they hear what I'm telling them about the type of lady I'd like to meet and that I want to meet somebody in my area I live. IJL has set me up on dates at a greater distance than want to travel. I know, you never can tell were you'll find a mate, but distance is still an issue!

Date of experience: November 14, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We appreciate your open and honest feedback and will share this with our team. Thank you!

Thumbnail of user donnan498
Massachusetts
1 review
6 helpful votes
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February 5th, 2021
Verified purchase

I signed up for Its Just Lunch in April 2020. During the pandemic I was offered two 'virtual video dates'. One was out of state, the other couldn't figure out how to log on. Its now been almost a year since I signed up for 12 dates and they have scheduled my FIRST date for the end of February. During the past year, I've had 5+ matchmakers - no consistency - how could they match me if they've never met or talked to me except to read my initial profile. Months went by with no contact from anyone at all. During transition between matchmakers they appear to have 'lost' my file. Or never reassigned my account. I filed and requested a refund and they denied it.
If they have been able to find ONE potential match in a year, How long will it take them to find 12 dates? Will they scrape the bottom of the barrel? Or just match me with anyone that doesn't match my criteria? The service is terrible. Not worth the money. RUN!

Tip for consumers:
Don't trust them. You have no guarantee they will be able to find anyone that matches your criteria, and although the contract is 12 dates or 12 months, you may never get your 12 days, for years. There's no refund option if they aren't able to match you, and they may just match you to 'anyone' to meet their contract. There are other better matchmaking services - check on BBB

Service
Value
Quality

Date of experience: February 5, 2021

Thumbnail of user terryj466
New York
7 reviews
30 helpful votes
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September 5th, 2021

I would agree this is a total scam. First, I was charged $3600 for 3 dates, which clearly from every other review on here it seems I should have only been charged $1500. The fact that there is no standardized pricing and this rep tried to tell me that was a deal is false and misleading at best. I think this company should be sued just for that fact. In addition, I had one date that it did not take the matchmaker very long to find and it was obvious there was no consideration into what I was looking for put into it. They just match you with whoever to get you through the cycle and make money. Worst company ever.

Date of experience: September 5, 2021

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Terry thank you for bringing your concerns to our attention. What IJL office are you currently dating out of? We want to ensure we address your concerns and work to provide a positive dating experience. Thank you!

Thumbnail of user susans6067
Virginia
2 reviews
0 helpful votes
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September 22nd, 2023
Verified purchase

I love working with Tanya. We are on the same page. She gets me and has my back at each dating opportunity.
She is a great listener and knows what I want. Plus, she works hard to make sure she finds the best gentleman for me. I have not been in
It's Just Lunch long, but have already had two other matchmakers. There's a saying about the third time is the charm - well Tanya has been the charm for me. I look forward to continuing to work with her.

* It's Just Lunch attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 23, 2023

Thumbnail of user ashlynp11
Michigan
1 review
0 helpful votes
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February 4th, 2022

Online dating is horrible, these guys make it so fun and easy! I always know my dates are pre-screened, and hand picked by experts. I have been on 3 dates so far and have enjoyed getting to know great new people... My matches have been exactly what I asked for, and I am looking forward to my second date tomorrow night with my most recent match... Thank you It's Just Lunch for all you do! Keep up the great work!

Service
Value
Quality

Date of experience: February 4, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks for the great feedback! Keep us posted on how your 2nd date went!

Thumbnail of user trishac122
Arizona
1 review
0 helpful votes
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December 9th, 2022
Verified purchase

I have had a wonderful experience joining. It's just lunch this fall. Salina, who started the process was wonderful and Sarah. My Matchmaker has been great. :) I just submitted another review that had some images of myself as well. I am looking forward to a second date with my first match and meet my second match to kick off 2023…excited for more amazing first date options to come. Bring on the Lasting LOVE of my LIFE! I am beyond ready to find him and I'm excited for this adventure. Thank you for all of your amazing expertise and guidance in connecting me to my potential future husband.

Date of experience: December 9, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We look forward to our continued partnership in dating, cheers to 2023 and losing your single status!

Thumbnail of user lg379
Florida
1 review
8 helpful votes
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January 29th, 2021

Unfortunately, this is a bit of a scam. They promise to "match" with someone who shares your interests and values and is basically "compatible" with you. But they don't seem to have enough members to do any of that and end up picking people according to age groups. I have also been misled by the "matchmakers" who provided me with wrong information about the match's occupation and other details that I consider important. In a nutshell, it is like paying $4000 to tinder and letting it match you according to its algorithm without you even approving the match... I am almost sure the algorithm would do a better job than the IJL matchmakers. Avoid, no matter how frustrated you feel about the app dating experience... join a book club.

Service
Value
Quality

Date of experience: January 29, 2021

Thumbnail of user charlam28
Virginia
1 review
0 helpful votes
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November 15th, 2022
Verified purchase

I've had a good experience with It's Just Lunch and specifically my matchmaker Debra! She has made the process easy and is truly interested in finding good matches. She asks great questions, listens and works on my behalf to set me up with quality people. Thank you Debra!

Date of experience: November 15, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are so happy to hear you are enjoying the process! Happy dating!

Thumbnail of user rachels1751
Virginia
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

Anita hit on my core values that I was looking for in a companion! The only thing missing was location. Regardless, she was spot on in suggessting Scott for me. He would be a 2nd date (or more!) match if he didn't live so far away. But no doubt, he and I will remain longtime friends! Thank you Anita!

Date of experience: December 14, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are happy to hear you had a great connection that will lead to a longtime friend. Looking forward to your next date.

Thumbnail of user alinap89
New York
1 review
0 helpful votes
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March 29th, 2024
Verified purchase

I feel very comfortable working with Marina.
I feel like she truly understands what I am looking for

Date of experience: March 19, 2024

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are so happy to hear this, thank you for taking the time to share your experience with your Matchmaker and will be sure to share with our team.

Thumbnail of user terrym1701
New York
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

I have worked with Amber and she is professional and courteous. Taking time to listen to what my needs are. I would highly recommend it's just lunch for anyone looking to find a specific date.

The time and effort they put into making your date a success is amazing.

Date of experience: November 7, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thanks Terry! We appreciate your feedback and your continued business.

Thumbnail of user ayaao
Georgia
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

I have always dated men my way and it never worked. Joining Its Just Lunch has really taken the pressure of me. I had so much fun on my first date that i really think there is hope for me to find someone to share my love with. I'm looking forward to my next date.

Date of experience: September 19, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are thrilled to hear that your first date went great. It is wonderful to know that you had a lovely time. We appreciate your kind words and look forward to continuing to assist you on your dating journey.

Thumbnail of user joycep716
Ohio
1 review
0 helpful votes
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July 5th, 2023
Verified purchase

Anita does an excellent job presenting matches and following up with me. She is a thoughtful listener and maintains consistent, dependable communication. In identifying my matches, it is obvious she reviews my profile and theirs to make sure we have a good match. So appreciated, and I am grateful that she's my matchmaker.

Date of experience: July 5, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Having a matchmaker who understands your preferences and puts in the effort to curate meaningful matches can make all the difference in your dating experience. It's wonderful that you're grateful to have Anita as your matchmaker, and I hope she continues to bring you successful and fulfilling matches.

Thumbnail of user tashae38
New Jersey
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

I would not be in this service if I was not cared for as an individual and I found that in my matchmaking team. Both Eugene and Elizabeth truly love what they do and this passion is shown in how they treat others. They bring humanity and genuineness back into relationships. I am glad that I am able to be on this new journey with great professionals helping me along the way.

Date of experience: December 6, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Thank you for being an IJL client and we look forward to your next fun first date!

Thumbnail of user raes104
Ohio
1 review
0 helpful votes
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October 10th, 2023
Verified purchase

Anita found a wonderful match for my first date. We shared stories, talked a lot spent almost two hours for lunch and laughed a lot. The laughter was great. Since we live at quite a distance from each other we decided to not pursue a second date, but we did exchange phone number. Anita is now looking for match #2.

Date of experience: October 10, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

Love to hear this positive feedback and thank you for taking the time to share your experience. We appreciate your patronage and look forward to your next date.

Thumbnail of user cindya612
Illinois
1 review
0 helpful votes
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November 9th, 2023
Verified purchase

My first meeting with Tanya we discussed what I was looking for in a partner and my aspirations for my future. She put my mind at ease with re-entering the dating world at this stage of life. She "nailed" it with my first date! We had an amazing time together and will see where it goes. Thank you Tanya!

Date of experience: November 9, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We LOVE to hear this! Keep us posted on if you see him again, meanwhile, we are hard at work on your next date. Talk soon!

Thumbnail of user cecilem90
Rhode Island
1 review
0 helpful votes
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January 2nd, 2024
Verified purchase

My initial experience was not good. My first matchmaker was not responsive and did not have a good handle on the type of man I was looking for. I suspended my contract for a period of time and then decided to try again. My experience with my present matchmaker, Jaiye, has been very good. He is responsive to my calls and texts and knows the type of man I am looking for and it shows in his selection of dates.

Date of experience: January 2, 2024

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are happy to hear you are enjoying your experience and look forward to more positive feedback and successful dates!

Thumbnail of user kathleenb1933
California
1 review
0 helpful votes
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October 24th, 2022
Verified purchase

My matchmaker Sarah is the best ever! I am new to It's Just Lunch and Sarah made me feel welcome from the first phone call and our first zoom meeting. I love hearing from Sarah when she follows up to see how my date went. Sarah listens and takes note of everything I share. Sarah takes time to find me the best match and arranges dates who I would be interested in. She truly is one of a kind! Thank you

Date of experience: October 24, 2022

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We appreciate all of the positive sentiments about your matchmaker and the process, thank you for being an IJL client!

Thumbnail of user janicew942
Illinois
1 review
1 helpful vote
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July 12th, 2023
Verified purchase

My first date went well, we exchanged numbers. Jaiye was very good in selecting someone who seemed compatible. From what I'm understanding there are different packages as far as the cost goes. I did not realize that and should have asked more questions. But Jaiye is a great wing man for me! He listens and understands what I'm looking for in a mate. I'm confident this process with be the end of an unwanted career of dating!

Date of experience: July 12, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We are happy to hear that your first date went well and that Jaiye did a great job in selecting someone who seemed compatible with you. With a supportive matchmaker by your side, you can navigate the dating process with more confidence and clarity. Here's to hoping that this process leads you to a fulfilling and lasting relationship, putting an end to any unwanted experiences in the dating world. Good luck on your journey!

Thumbnail of user jamesl4410
Florida
1 review
0 helpful votes
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August 31st, 2023
Verified purchase

First off, I rarely give 5 star reviews for anything so don't let that swade your opinion one way or another. I've only gone on one date so far with the service. The matchmaker did everything in her power to match up what can be matched up to. They setup a safe environment and provide a context for dating with people who have very busy lives. I've read some of the reviews here and there and quite frankly I think it just means expectations have to be either mellowed out or changed. They aren't miracle workers and don't have access to "cupid's arrow". They can only match up to personality, looks, and interests. I think they've done a good job on that so far in the context of one date.

Date of experience: August 31, 2023

Thumbnail of user jeaneenb
Julie L. – It's Just Lunch Rep

We appreciate your positive remarks and positive outlook on the dating process. Looking forward to your next date!

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From the business

The It's Just Lunch Difference: Personalized Matchmaking. High Touch Service. Guaranteed Dates. Our dating experts provide an enjoyable alternative to online dating websites.

Company Representative

Thumbnail of user jeaneenb
Julie L.
Typically responds within 5 days

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