• ITZSupport

ITZSupport

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Overview

ITZSupport has a rating of 4.9 stars from 155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ITZSupport most frequently mention customer service, great job, and parker wells. ITZSupport ranks 3rd among IT Services sites.

  • Service
    19
  • Value
    18
  • Shipping
    4
  • Quality
    13
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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How would you rate ITZSupport?
Top Positive Review

“One of the key strengths of ITZSupport is the responsiveness of their support staff.”

DELLORTO G.
2/17/24

One of the key strengths of ITZSupport is the responsiveness of their support staff. Whether you have a technical issue, a billing inquiry, or simply need assistance navigating their services, the ITZSupport team is always quick to respond and provide helpful guidance.

Top Critical Review

“SCAM - Stay away”

M M.
5/6/18

They state there is a virus and call to fix. How could they possibly know this if they didn't create it. Sad they prey on the elderly. I am recommending to post this scam to Facebook, contact the authorities and your congressman. FTC - https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

Reviews (155)

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Reviews that mention popular keywords

kevin martin (29)
Thumbnail of user goughdellortou1785
Germany
2 reviews
0 helpful votes
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February 17th, 2024

One of the key strengths of ITZSupport is the responsiveness of their support staff. Whether you have a technical issue, a billing inquiry, or simply need assistance navigating their services, the ITZSupport team is always quick to respond and provide helpful guidance.

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Thumbnail of user brendas130
California
2 reviews
10 helpful votes
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March 19th, 2017

I have ITzsupport subscription and whenever I required any technical school help, be it massive or tiny, it's perpetually been taken care of terribly quickly and accurately. I'm extremely happy with their service quality and would suggest their services to everybody.

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Thumbnail of user robertw679
India
1 review
5 helpful votes
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May 14th, 2018

From The last year with ITzSupport i had two bad experiences however that is against 25 great experiences. Itzsupport are really working hard to make all customers satisfied and i agree with that. I have no concerns now and hope this will continue.

The Technicians could find and fix problems nobody else could. They also were very pleasant, patient and kind. With my multiple problems causing all the difficulties turned out to be my anti virus software, which was Avast & Mcafee. I don't have them anymore, thanks to My last technician from ITzSupport.

Thank you so much Parker For your all Help...!

Thumbnail of user margaretl65
California
1 review
1 helpful vote
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April 5th, 2017

This takes a while so don't hurry. They are very patient. Max Gale worked on the services for me and I haven't used my computer yet but it does seem faster to me. I hope it clears up things and our computer keeps working like it is now.

Thumbnail of user debrag51
Virginia
1 review
1 helpful vote
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May 2nd, 2017

I was very Leary in giving out my personal info and allowing someone access my computer. I even questioned the validity of the person whom I was talking to but I eventually came around. The tech I spoke with is Dominic Holmes. He kept his cool even though I'm sure he had to be saying to himself a few choice words, and he resolved the problem and I feel really guilty for giving him a hard time. You have to be careful... any how thanks Dominic for your help. I

Thumbnail of user annettea14
New Jersey
1 review
7 helpful votes
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March 29th, 2017

I am so happy with the service. Henry & Lloyd were so very patient and helpful. They worked with me all day to fix my computer from a very bad virus. I would have never been able to save my computer without either one of them. Everyone I spoke with were so understanding and really put in the best effort to fix my many problems. I will continue from now on to use your Company/Services for any future problems. I will highly recommend you to everyone I know. Thank you so much!
Annette Alexander

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Thumbnail of user jamesm670
Florida
1 review
3 helpful votes
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June 26th, 2017

Scarlett's attention to detail and assiduous efforts to make sure the customer was satisfied was very pleasing to me. It assured me of this companies honesty and integrity providing a sound product. I would highly recommend this product to anyone. Scarlett has provided me with an opportunity to believe that there is still someone out there who really cares about taking care of the customer.

Thumbnail of user linzees
California
1 review
5 helpful votes
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August 5th, 2017

The service that Mr. Martin provided was excellent! He let me know what was going on each step of the way and made me feel comfortable with his service and expertise. I would highly recommend this service to anyone having computer issues!

Thumbnail of user brandit14
Oklahoma
2 reviews
2 helpful votes
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August 10th, 2018

Parker Wells was so patient, kind, and helpful in helping me to understand the difference between infections to my devices vs my network and how important it is to have them cleaned and maintained regularly to prevent virus, spyware, Trojan, etc from causing damage. I never realized a computer could actually live 20 years! Mahalo Parker

Thumbnail of user joyc894
California
1 review
6 helpful votes
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June 29th, 2017

Kevin martin is was extremely helpful to me in quickly remedying my problem. He was friendly and patient and I greatly appreciate his help. He clearly cares for his customers and I am thankful that he answered the phone when I called. He is going to follow up with me to make sure that everything is completely resolved. What a great experience. Thank you!

Tip for consumers:
Very helpful!

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Thumbnail of user cindyh130
Nevada
1 review
4 helpful votes
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August 23rd, 2017

Because I have very little knowledge of computers, I asked many questions and my Representative Austin, was very patient in answering all my questions. I am looking forward to having the program installed to protect me from the hackers that have contacted me before and left me unprotected from their attempts to hack all my information. I hope this is NOT the same type of scam. I will update my review after 30 days.

Thumbnail of user tinaf49
Kentucky
1 review
5 helpful votes
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July 14th, 2017

Kevin Martin has completely made my day... and my work much cleaner. Thanks for your help. He removed all the trojans and other junk from my network...

I know I can depend on him to help me in the future.

Thumbnail of user davida331
North Carolina
1 review
1 helpful vote
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April 13th, 2017

The first time dealing with this kind of problem. However Jake carefully walked me thru the process and now my computer is running at top speed and no more trojan invasion. Thanks Jake and to ITZ Support.

Thumbnail of user lindam523
Kentucky
1 review
0 helpful votes
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March 29th, 2018

ITz support technician, Paul Smith, was extremely helpful. I am not technically inclined so he helped me through a number of things to correct on my compute and even taught me how to do some things I didn't know about. Paul was outstanding--ask for him!

Thumbnail of user angelah105
Florida
1 review
6 helpful votes
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March 28th, 2017

I am using there services from 2 years. I am not computer savvy but when ever i have any problem, they have always help me out. Especially my personal technician max gale... he is such a sweet heart & wonderful technician. He calls me regulary to optimize the computer. Services are good as well as cost effective

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Thumbnail of user christaj2
Texas
1 review
0 helpful votes
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April 27th, 2018

Mr kevin martin did an wonderful job helping me fix my computer and took his time to explain everything to me while he did the work,, I really appreciate his time and understanding with me as well. And if I ever have problems again I have all his information saved so I can call him again. Thank you all for all your help..

Thumbnail of user tadiek1
India
1 review
2 helpful votes
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August 13th, 2018

Thomas and his tech team made me feel at ease, and have been professional and superb in their help with fixing all the things, so very wrong with my computer, and save my network. They were a joy to deal with and I wish them all things good in their continued success...

Thumbnail of user mm297
Pennsylvania
1 review
7 helpful votes
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May 6th, 2018

They state there is a virus and call to fix. How could they possibly know this if they didn't create it. Sad they prey on the elderly. I am recommending to post this scam to Facebook, contact the authorities and your congressman.

FTC - https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc

Thumbnail of user jimh184
Alabama
1 review
2 helpful votes
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April 15th, 2017

Many thanks to Lloyd and his team for getting me out of a frightening emergency situation. I thought I would be out of commission when a Trojan Horse attempted to take over my computer, but I was back up and running in very short order.

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Thumbnail of user sandram192
West Virginia
1 review
2 helpful votes
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August 21st, 2017

Eric was very patient and understanding with my lack of knowledge with a computer. He talked me through all steps I needed to take and verified I was following his directions. I would recommend him to others, especially to older people, as a very helpful person.

Thumbnail of user leahg35
Florida
1 review
3 helpful votes
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September 1st, 2017

Eric lewis did a great job with securing my network and provided excellent customer service! I bought the 5 year security and the auto version and look forward to working with him in the years to come.

Thumbnail of user maryannm27
Pennsylvania
2 reviews
1 helpful vote
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April 8th, 2017

Received excellent support & service. Extremely impressed with the friendly help from Jeff Miller. Kalvin from Finance team also very helpful. ITZ Support came through for me in my "moment of panic:. Thank you all!

Thumbnail of user ginak14
Connecticut
1 review
7 helpful votes
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March 26th, 2017

The technician Max as well as tech Don who did the clean up were both proficient and professional in the way they handled my computer problems. I am very satisfied with the work as well as how they answered any and all questions that I had.

Thanks

Thumbnail of user kathyp123
Colorado
1 review
9 helpful votes
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May 3rd, 2018

A pop up comes up on your computor saying you have a virus and you must call the number on the pop up. Then they SCAM you into $999.99 worth of crap security and support. Yes, this happened to my 87 year old mother. There is a special place in HELL for you people!

Thumbnail of user roberth339
India
1 review
5 helpful votes
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March 27th, 2017

The techs were very friendly and patient while I tried to explain all my issues. I even found logs on my desk top of the work done and files and other "junk" that was removed. HAPPY

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