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iVisa has a rating of 4.5 stars from 786 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iVisa most frequently mention good service, application process, and next time. iVisa ranks 2nd among Travel Visas sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 days
When the Indian high commission's rubbish website stopped working and there was a need for an urgent visa, i-visa website was quick, prompt and reliable. They even sorted out my confusion over a chat. The Indian High commission's emergency contact line also does not work. It is a such a shame.
I was very pleasantly impressed- I had not intended to click on a third party provider but apply directly for my evisa for India. However compared to my wife's experience of applying directly, it was worth the fee. The website /portal for iVisa was much easier to navigate and to populate with my details. I subsequently got talking to an ex-colleague, a PA who used to arrange travel, visas etc for execs and she said she always used a (reliable) agency for visas. So based on my limited experience, I'd use again.
Excellent site, easy to navigate. Kept informed of the progress with the application.
Will use again.
Date of experience: March 29, 2024
The visa application process is incredibly user-friendly, offering a hassle-free experience for applicants.
Date of experience: April 5, 2024
I found this very challenging to do with the phone as there were shadows and reflections inevitably indoors due to lighting and therefore I had to go to a friend's house to scan the passport and email it for approval.
Date of experience: January 23, 2024
I was very surprised when I got my visas in a short time and in such easy way
Date of experience: April 22, 2024
They did our visas with no problem and no hassle for us
Date of experience: April 22, 2024
Thanks for a professional and exceptional service in applying for my visa,s for australia
Date of experience: April 22, 2024
I was hesitant at first, as I wasn't sure this site was legit. Mostly due to the fact that I assumed VISAs were more government affiliated and the site did not reflect it but based on other reviews I decided to try it and it was very user friendly. I got my visas very quickly, haven't had to use it yet but we will see how it goes when the time comes.
Date of experience: January 23, 2024
One word, outstanding. This company did everything we expected with no issues whatsoever
Date of experience: April 22, 2024
I needed a visa for Indonesia. I used this iVisa service and it was easy to get the visa. Thank you iViisa!
Date of experience: March 30, 2024
Everything was on the spot fast and no problems all the communication was good good response I love you guys thank you for everything
Date of experience: March 30, 2024
They understand and accept suggestions and opinions sometimes
Date of experience: April 20, 2024
I have now used the iVisa service twice in the last 3 months. The process is clean and simple and 100% effective. The cost is reasonable and the updates as your document is in process timely and full of the information needed. I highly recommend the service!
Date of experience: January 18, 2024
In last couple of years it is necessary to get a visa to visit Inodnesia (before covid it was not neccessary) and I tried to get it through official govermental web page. Last year I succeeded, while this year after 6-7 unsuccessful attempts I went to iVisa and got it from the first attempt.
Of course you have to pay for the service, but the service is good (and worthy of the price).
Date of experience: February 12, 2024
Claims to assist with Japan visas but only issues health declarations. Won't provide refunds since they put time into this useless health declaration that has nothing to do with the visa. Misleading company, avoid!
Date of experience: July 31, 2022
Two months ago (November) I payed iVias for a visa to Brazil, I was told they would not send it until two weeks before my arrival date (February 7). Because it would expire if sent sooner.
Earlier this month I was inform by iVias that Brazil has postponed the visa requirement until April. I contacted iVias for a refund and was informed via chat that I would get a response within a hour.
Seven hours have passed and I have not received a response.
Tip for consumers:
Company has not responded to messages.
Products used:
Did not receive product
* iVisa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2024
I entered a 20% coupon - which said it would apply to the purchase yet it didn't. I emailed the company on multiple occasions requesting the 20% reimbursement and still have not received a response (been 2 weeks). I also paid extra for 'expert editing' however - I just received a letter from the consulate indicating the photos as provided by iVisa are not acceptable. I have emailed Ivisa again and still no response. Very unhappy customer. Be wary - customer service is (from my experience) terrible or non-existent. Very disappointed.
Products used:
Passport Photos
* iVisa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 1, 2023
This was my first time using a third-party service to apply for a visa, and I must say, it was an excellent experience! They handled everything for me, and I received my visa via email without any hassle.
Whenever I had questions, I reached out to them through WhatsApp, and their team was incredibly responsive. They were not only kind but also super helpful, I mean, who would have thought they'd reply promptly at 3 AM?
Overall, I'm really impressed with their service, and I'll definitely be recommending them to my friends and family.
Tip for consumers:
No
Products used:
Assistance to get my visa
Date of experience: July 26, 2023
Hi Elizabeth,
We are delighted to have provided you with an excellent experience during your first time using our visa application service.
Our team takes pride in offering a seamless and hassle-free process for our valued customers, and we are thrilled to know that we could meet your expectations.
We understand the importance of clear communication, which is why we make ourselves available through WhatsApp, chat and email to assist you promptly.
Your kind words and recommendation mean a lot to us. We are grateful for your trust and confidence in our services.
Should you or your friends and family need assistance with visa applications in the future, please don't hesitate to reach out to us.
Wishing you safe and memorable travels on all your journeys!
The lady at the immigration counter was very patient and kind as I was slow to fill out the form online. I did not have Wi-Fi. Perhaps a reminder from the Air Malaysia crew to make sure passengers fill out the form would be in order. Otherwise, it was fast...after the 45min wait in line.
Date of experience: January 13, 2024
I had an absolute urgent need to rush to Australia at last minute and you always need a Visa.
With iVisa, I got served promptly. Off course the Country of your passport helps or can be decisive in the process. And if you have an Invitation letter, Always submit it via Email. Because holiday makers with an temptation to stay in Australia will not be accommodated for tourist / business Visa on short term.
I was / am greatly satisfied with the response in no time! Thank you for your great Service. This obviously satisfied also my Customer... The RAAF in Amberley...
Date of experience: November 6, 2023
Very clear process and got the visa very quickly. Strongly recommended
Date of experience: April 17, 2024
I didn't get a response that clearly shows that I can enter Australia, I have a police record and was turned around 3-4 yrs ago,
I need clarification on this subject as well as the correct paper work if I don't have.
Date of experience: February 20, 2024
IVisa is a scam and will steal your money.
I paid $200+ for an expedited Australia ETA and never received it.
We filled out all forms send to us and got an "approval" email only to get to the airport to discover it was a passenger incoming traveler form (something we didn't need)… not the expedited ETA. We almost missed our flight because of this.
We also found out at the airport the official ETA approval process only takes 30 mins and there was no need for an "expedited ETA" approval process at all. The iVisas advertisement literally was a scam to make you pay a bunch of unneeded money.
I have tried emailing with iVisa the last month and they are refusing to refund me because they said they sent the passenger form… so I received "a document". Also each time they email back I get a different story or reason they will not refund me.
Seriously they will just steal your money and not provide the correct form. Don't use this service… it is a scam.
Products used:
Austrialian ETA process
Date of experience: December 12, 2023
Hi Danielle,
Thank you for sharing your review with us. We have previously emailed you to explain that there seems to have been an error in selecting the appropriate product on our platform. Unfortunately, your current order is non-refundable in accordance with our policies, especially given the chargeback you initiated with us that we are currently disputing. Please be aware that the bank may take up to 90 days to provide a response.
Founded in 2012, iVisa is a leading online visa service provider that helps travelers get the documentation they need to travel to over 130 countries. Our simple and secure application process, 24/7 customer support, and world-class security make it easy for you to get your visa and start your journey.
Through our system, you can apply online for the India eVisa, China paper visa, visa to Kenya, Turkish eVisa, Australia ETA, Bahrain visa, Sri Lanka visa, Cambodia visa, United States ESTA and many other products.
Over 1M Clients Served
We pride ourselves on being the most reliable experts in the industry. That’s why over 1M travelers have chosen iVisa to help them get their documents.
10 Years of Experience
The rules and requirements of international travel have always been hard to understand. In an effort to make it simple for people to get where they wanted to go, iVisa was born. For the last 10 years we have built a platform on top of that expertise to take the burden off of our customers with unmatched service.
iVisa Services over 180 countries
We began with a handful of travel corridors. From there, we slowly expanded our offerings while maintaining the same level of quality that they had grown to love. Today, we offer travel documentation and services to over 180 countries with experts located around the world.
Scale-up
iVisa has grown from a start-up to a scale-up over the last decade. We’ve built a sustainable, pandemic-proof, product offering while providing meaningful value to millions of people. As we continue to grow, quality and service will remain as our central tenants.
Global company with US roots
Our journey may have started in an apartment in Miami, but today we have teams and offices located across the world. From New York and Washington D.C. To Lima and Madrid, the fabric of iVisa is global and diverse.
Agility
The world changes more and more rapidly everyday, the pandemic has taught us that. At iVisa, we manage the ever changing rules and regulations required for our customers to travel on a real-time basis. Our customers can always count on us to provide them with the most up to date information.
Find out more: https://www.ivisa.com/about-us
Hi Mr B,
Thanks for your review. We have fully refunded it just now and emailed you the refund evidence of it. Please let us know if we might assist you further!