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iVisa has a rating of 4.5 stars from 787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iVisa most frequently mention good service, application process, and next time. iVisa ranks 2nd among Travel Visas sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 days
When the Indian high commission's rubbish website stopped working and there was a need for an urgent visa, i-visa website was quick, prompt and reliable. They even sorted out my confusion over a chat. The Indian High commission's emergency contact line also does not work. It is a such a shame.
I was very pleasantly impressed- I had not intended to click on a third party provider but apply directly for my evisa for India. However compared to my wife's experience of applying directly, it was worth the fee. The website /portal for iVisa was much easier to navigate and to populate with my details. I subsequently got talking to an ex-colleague, a PA who used to arrange travel, visas etc for execs and she said she always used a (reliable) agency for visas. So based on my limited experience, I'd use again.
IVisa is a scam and will steal your money.
I paid $200+ for an expedited Australia ETA and never received it.
We filled out all forms send to us and got an "approval" email only to get to the airport to discover it was a passenger incoming traveler form (something we didn't need)… not the expedited ETA. We almost missed our flight because of this.
We also found out at the airport the official ETA approval process only takes 30 mins and there was no need for an "expedited ETA" approval process at all. The iVisas advertisement literally was a scam to make you pay a bunch of unneeded money.
I have tried emailing with iVisa the last month and they are refusing to refund me because they said they sent the passenger form… so I received "a document". Also each time they email back I get a different story or reason they will not refund me.
Seriously they will just steal your money and not provide the correct form. Don't use this service… it is a scam.
Products used:
Austrialian ETA process
Date of experience: December 12, 2023
Very professional, definitely will use their services again and again
Date of experience: April 17, 2024
Had to pay the price but better than missing my trip to India. Great service.
Date of experience: April 13, 2024
Very good application form easy to fill out every detail described step by step once submitted procedure was quickly reviewed and visas were approved and download to my email address all within 5 days.And all at a very reasonable price. Thankyou
Date of experience: November 6, 2023
Great service. Quick and easy to follow instructions
Would use again
Date of experience: April 17, 2024
Very helpful through out the process thank you for your assistance in this matter
Date of experience: April 17, 2024
I have never written a negative review for anything, it has never been worth the time and effort to do so. However, I would take the time and energy to write on every website possible warning people to not use this company. I am wondering if the company does not block negative reviews on other sites, there is no way more people are happy with their services as people are made to believe on other sites.
Bottom line- every service they provided us is free of charge through the US government. Do yourself a big favor and look to see what you really need and if you need help look elsewhere besides Visa.
Date of experience: June 17, 2022
Everything was very fast and efficient, I highly recommend it. During the process, I provided the required documentation and at all times iVisa contacted me to inform me that it had been received, and they were continuing with the process. At all times, they keep you informed, which is much appreciated. I requested an Indian visa on a Sunday and received it approved on a Wednesday (the average processing time was 5 days). So everything has gone very fast. Thank you!
Tip for consumers:
Hustle free and better than applying with the embassy
Products used:
India Tourist eVisa
Date of experience: May 3, 2023
Hi Dani,
We're glad to hear that our services met your expectations and that you found the entire process to be fast and efficient.
At iVisa, we understand the importance of clear communication and keeping our customers informed throughout the visa application process.
We're thrilled to know that you appreciated our proactive approach in providing updates on the status of your application.
If you ever need assistance with visa applications or have any further questions, please feel free to reach out to us.
We wish you a wonderful trip to India!
The visa application was fast and easy to use.
This should be used for all Visa applications instead of spending time in offices.
Well done
Date of experience: March 7, 2024
Expedited service resulted in an email 5 days after paying almost $200 asking me if I had ever been a citizen of other countries. Note I submitted my own application and received my Australia visa 3 days before this email was sent to me. Do not waste your money. They only fill out forms and can not do anything you can't do yourself.
Date of experience: May 4, 2023
Hello, Michael.
Thanks for reaching out to us. We're sorry to hear that you had a negative experience with iVisa. To assist you further, can you please provide us with your 6-digit order number or send us an email to help@ivisa.com with your order number and we’ll contact you in less than 24 hours to issue the corresponding refund. We look forward to hearing from you.
Avoid. They promised they could provide a prompt visa. Turns out they couldn't even complete the application successfully. I later found out from the immigration office that iVisa's claims are completely false.
Despite it being their failure and not providing what was promised, I only received a partial refund (stating "they had already put work in").
Tip for consumers:
Avoid using this site
Products used:
Australian eVisa
Date of experience: April 20, 2022
I requested a visa 40 days ago where they said "21 Days" Visa processing. Now they say to me that "Oh, we delayed your visa processing because we had problem to pay it". This is pure SCAM. Now they want to take me more money for have it in time for my trip. They behave exactly like scammers.
Date of experience: June 16, 2023
Hi Alex,
We apologize for the inconvenience and frustration you have experienced with your visa processing. Please accept a full refund as an apology for this experience.
At iVisa, we strive to provide efficient and reliable visa services to our customers. Sometimes we use third party partners to expedite the process with some applications. However, we acknowledge that there have been delays and issues in your specific case, and we deeply regret the inconvenience it has caused.
Please accept our sincerest apologies for any frustration or inconvenience caused. We value your feedback, and it will help us improve our processes and customer service going forward. If there is anything else we can do to assist you, please let us know. Your satisfaction is our priority, and we will do our utmost to address your concerns and regain your trust.
Best regards,
We traveled from US to Australia and realize that a $15 visa was recommended in a travel book a day before departure. The only option iVisa gave us was one for $200 each. It took them about 30 mins to provide. We Never had to present it in Australia. So totally ripped off!
Date of experience: January 22, 2023
Hello, Mary.
Thank you for contacting us. We're sorry to hear that you had a negative experience with iVisa. We'd like to help you but we need more information in order to provide you with a solution. To assist you further, can you please provide us with your 6-digit order number or send us an email to help@ivisa.com with your order number and we’ll contact you in less than 24 hours to issue the corresponding refund. Thank you for your cooperation.
I applied for my visa 2 months before my flight saying it will be processed in 10 days. Waited for 10 days and still no response. Spoke to the customer service team and was told that I had to wait for 30 Days. After 30 days, my visa has not come out. Customer service would take so $#*!ing long to reply at least 6hrs or even an entire day.
Even after replying to me they still would not fix the problem. I've paid $200+ for my visa. I'm so upset to be tricked by these scammers! I wish they could refund my money, because I too may have to cancel my travel plans to china because of these scammers!
Their excuse is always we need further information from you and keep on delaying time
Tip for consumers:
i had to reapply for another visa because of them
Date of experience: September 24, 2023
After applying online for an Australian visa with some worries about the short notice, I received an email an hour later stating that my documents were not acceptable. I sent it again and within a couple of hours my visa was granted. I had an excellent experience with the service and recommend it highly, 10/10.
Tip for consumers:
It is better than applying by my own.
Products used:
Australia eVisitor
Date of experience: May 3, 2023
Hi Fiorella,
Thank you for sharing your feedback! We're delighted to hear that despite initial concerns about the short notice, we were able to quickly assist you with your Australian visa application.
Our team is committed to providing excellent service and ensuring a smooth process for our customers.
We appreciate your high recommendation and the perfect score. If you have any future travel needs, please don't hesitate to reach out.
Safe travels!
I applied to IVISa. I paid USD 111 to get a VIsA in rush and told them my flight is on 7 th November. It's 2 nd November today and they are asking me for documents. I am asking the agent to at-least give me receipt number of my application so that I can track my application, but they are not giving it to me. My friend applied through the government website directly later than me and she already has her VISA. My flight is on Tuesday and I still haven't got any legitimate answer.
It showed within 2 days of my applying with IVISA that my application is submitted to the government but later it showed after 2 weeks that it's not yet submitted to the government. Agents keep giving different answers and not giving me any proof that my application is submitted.
It's first time with them and I am highly disappointed. I should have just applied directly. It's cheaper and faster. They don't have good customer service.
* iVisa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2023
They just make us wait for nothing and made us to lose $400 on flight ticket
I've applied for a Malaysian evisa for one of my closest friends. While applying they charged us $50 extra. With a promising time 5 days. Today it's 9th day and our flight going to depart in 4 hours which is non refundable. They took 5 days just to review by their visa specialist then submit it to Malaysian authority. No specific reply with e-mail. Just keep making us wait so long for nothing. They're just scammers
Tip for consumers:
They're just scammers
Products used:
Ivisa Malaysian evisa
Date of experience: July 12, 2023
Hi Roman,
We apologize for the inconvenience caused during the eVisa application process for your friend.
We regret any misunderstanding regarding the processing time and the delay in obtaining the eVisa.
Our aim is to provide an efficient and reliable service.
We have reached out to you via email to address your concerns. We are committed to assisting you and resolving the issue to your satisfaction.
We appreciate the opportunity to make things right.
Complete scam. Issued photos in the wrong sized, based on the destination country, not the country of residence that issues the passport. Arrived late as well but I'm not even going to get into that.
Thought it was a simple error and reached out to get proper sized photos sent, was informed that since his computer showed the wrong size pics were ordered, the computer was right and somehow I was wrong and there would be absolutely no replacement photos or refund. Support rep clearly enjoyed refusing to own his mistakes or lift a finger to make them right. Does this sound like what you want to deal with when putting together a trip abroad?
Tip for consumers:
Dont use this site.
Date of experience: May 5, 2022
I would give a zero star to this portal if there was an option. For all their ratings, we have been trying to reach someone who would give us a definite answer on the status of our daughter's visa which is long past 20 days. Neither do they tell us if there is something more required nor do they respond to phone calls. On top their charges are more than the normal visa charge. Would not recommend. Very very disappointed.
Date of experience: October 3, 2022
Hello, Shrijana.
Thank you for getting in touch with us. We apologize for any negative experience you may have had with iVisa and we are here to assist you with any issues you may have encountered. Please send us an email at help@ivisa.com with your order number, and we will get back to you within 24 hours to issue the corresponding refund. As a legitimate and trustworthy company, we pride ourselves on providing reliable service to our more than 1 million satisfied customers.
I mis understood a couple of thing and through the chat each person was able to help me fix my mistakes. They were so quick and accommodating! I had my QR codes sent to so fast! I can not say enough good things about my experience! Very professional and easy communication with the chat
Thank you again so much!
Date of experience: October 10, 2023
My grand daughter signed up to after I did she is on her trip now I go in a week
Date of experience: April 2, 2024
It was easy to use iVisa for our upcoming trip. We were notified along the way whether we needed to rescan documents and the reason so it was easy to remedy so that we were able to get what we needed online and quickly.
Date of experience: January 11, 2024
After leaving a negative review, iVisa returned part of the money spent. But my cooperation with iVisa was accompanied by errors in documents, automatic answers to important questions and the requirement of additional payments.I do not recommend cooperation with this service.
Date of experience: August 30, 2023
Founded in 2012, iVisa is a leading online visa service provider that helps travelers get the documentation they need to travel to over 130 countries. Our simple and secure application process, 24/7 customer support, and world-class security make it easy for you to get your visa and start your journey.
Through our system, you can apply online for the India eVisa, China paper visa, visa to Kenya, Turkish eVisa, Australia ETA, Bahrain visa, Sri Lanka visa, Cambodia visa, United States ESTA and many other products.
Over 1M Clients Served
We pride ourselves on being the most reliable experts in the industry. That’s why over 1M travelers have chosen iVisa to help them get their documents.
10 Years of Experience
The rules and requirements of international travel have always been hard to understand. In an effort to make it simple for people to get where they wanted to go, iVisa was born. For the last 10 years we have built a platform on top of that expertise to take the burden off of our customers with unmatched service.
iVisa Services over 180 countries
We began with a handful of travel corridors. From there, we slowly expanded our offerings while maintaining the same level of quality that they had grown to love. Today, we offer travel documentation and services to over 180 countries with experts located around the world.
Scale-up
iVisa has grown from a start-up to a scale-up over the last decade. We’ve built a sustainable, pandemic-proof, product offering while providing meaningful value to millions of people. As we continue to grow, quality and service will remain as our central tenants.
Global company with US roots
Our journey may have started in an apartment in Miami, but today we have teams and offices located across the world. From New York and Washington D.C. To Lima and Madrid, the fabric of iVisa is global and diverse.
Agility
The world changes more and more rapidly everyday, the pandemic has taught us that. At iVisa, we manage the ever changing rules and regulations required for our customers to travel on a real-time basis. Our customers can always count on us to provide them with the most up to date information.
Find out more: https://www.ivisa.com/about-us
Hi Danielle,
Thank you for sharing your review with us. We have previously emailed you to explain that there seems to have been an error in selecting the appropriate product on our platform. Unfortunately, your current order is non-refundable in accordance with our policies, especially given the chargeback you initiated with us that we are currently disputing. Please be aware that the bank may take up to 90 days to provide a response.