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iVisa has a rating of 4.5 stars from 787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iVisa most frequently mention good service, application process, and next time. iVisa ranks 2nd among Travel Visas sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 days
When the Indian high commission's rubbish website stopped working and there was a need for an urgent visa, i-visa website was quick, prompt and reliable. They even sorted out my confusion over a chat. The Indian High commission's emergency contact line also does not work. It is a such a shame.
I was very pleasantly impressed- I had not intended to click on a third party provider but apply directly for my evisa for India. However compared to my wife's experience of applying directly, it was worth the fee. The website /portal for iVisa was much easier to navigate and to populate with my details. I subsequently got talking to an ex-colleague, a PA who used to arrange travel, visas etc for execs and she said she always used a (reliable) agency for visas. So based on my limited experience, I'd use again.
We needed a Saudi Arabia visa for our honeymoon trip and the embassies were not helpful at all. 2 weeks before the trip we were not able to get a straight answer or any help from them to get the visa. We had purchased everything for the trip already and no answer. We decided to try iVisa out and I definitely had my doubts, but I was desperate. After purchasing the visa with them I contacted support and they helped me out through the process. Long story short we were able to travel and had our honey moon trip not be a total disaster thanks to them! Would highly recommend if you are seeking for peace of mind and a hassle free trip!
Products used:
Saudi Arabia Visa
Date of experience: July 7, 2023
I applied several months in advance of my trip, and was immediately advised of the date when things would happen. They were true to their word, and everything was done without fuss.
Date of experience: January 30, 2024
I was applying for an Indian eVisa. And after a week I just gave up. Honestly, I didn't believe that someone could help me with it until I found online iVisa so it was my last resort. I was desperate because I bought my Airplane ticket and made a reservation in India.
I want to thank all the people from the iVisa team. Thank you so much for helping me. I still don't believe it, because I contacted iVisa two days ago and you just send me my Visa. Thank you.
Tip for consumers:
The page is very friendly
Products used:
India eVisa
Date of experience: May 3, 2023
Hi Claudia,
Thank you for sharing your experience with us.
We understand how frustrating it can be when faced with visa application challenges, and we're glad that we could assist you in obtaining your India eVisa.
At iVisa, we strive to provide reliable and efficient visa processing services to our customers, even in urgent situations.
We're thrilled that our team was able to help you quickly, ensuring that you received your visa in a timely manner.
Your kind words mean a lot to us, and we're grateful for the opportunity to assist you.
We wish you a fantastic journey to India!
Wedding missed, trip canceled, took 40+ days to "review" application, additional hidden fees, customer services is not helping to solve the issue. If I knew how bad everything Ivisa is I would just do it myself, don't waste your money. There are so many bot reviews but this one is real. Don't do it. I am not the person usually who writes reviews but this is just the worst experience I have ever had.
Date of experience: May 31, 2023
Hello Jiaqi Eric,
We apologize for the inconvenience caused by the delays and issues you encountered during your application process. As a customer-centric company, we strive to provide the best service and we genuinely want to assist you in finding a suitable resolution.
To better assist you, please email us at help@ivisa.com with your 6-digit order number and email address. Our team will prioritize your case and respond within 24 hours. We appreciate your cooperation and look forward to hearing from you.
Best regards,
IVisa Team.
Usually I never give a one-star review but I did completely waste $90 on this service! I advise everyone to be extra careful in signing up. It ended up that I didn't need this service, and when I emailed to cancel, they would not refund. Also, I never even got the information I paid for until after my flight!
Date of experience: May 9, 2022
I've been rejected on date 15 dec because of my fourth name wasn't in the visa!
Then i change my fly date to 18 dec to apply for new visa, I paid extra charge for me and for my relative who was with me even hotels I lost my booking
At the same time on 15 dec 11:30 am I spoke with the agent in iVisa and told him about my issue, then he start asking me questions regarding the tickets and many things but they was delayed in reply and after 12 hours in midnight they ask me for the flight number!
They where very late in reply and I spent one full day just to answer the questions
Date of experience: December 22, 2023
Dear Salem
Thanks for your review. In order to resolve this matter, we have emailed you offering assistance if needed. We await for your prompt response.
Traveling with a group of students to visit businesses. I found iVisa very easy to use. Some of our pictures/scans weren't clear and the ap explained what needed to be done to correct the problem.
Date of experience: February 15, 2024
This company is close to a Scam. If I could give a no star I would.
I used them to apply for a visa to uganda. First they needed a new passport page, which I submitted. After 3 days they asked for a yellow fever card saying it was missing when indeed I had attached it.
And on the day of travel, they tell me I needed a consent and letter of approval for my daughters custody.
Mind you all these were not indicated in the beginning. I would have attached it.
The visa costs 50 dollars but they charged me 122 dollars.
They kept delaying asking for documentation until I had to pay for a visa on arrival.
They are scam, out to take your money. Please please don't use them.
Date of experience: September 07,2022
Tip for consumers:
Just don't use them They are scam
Date of experience: September 13, 2022
The team was very responsive and constantly interacted with me throughout the process. At the beginning the process seemed to be falling behind schedule, due to multiple requests for additional information, precious days were lost. As my deadline approached, I began to feel somewhat skeptical. To my great surprise, before the deadline, I received my visa. This was a very good performance by iVisa.
Date of experience: August 28, 2023
I do not have words to explain how helpful your team is, you always answered all my questions and helped me with every single step of the process even thought I had no idea about how to apply for a visa or what documents were needed. I just want to thank you for so much help, thanks to you, I have just made the trip I dreamed of all my life.
Date of experience: May 11, 2023
Hi Laura,
Thank you so much for your kind words and for taking the time to share your wonderful experience with our team!
We understand that applying for a visa can sometimes be overwhelming, especially when you're unsure about the requirements and procedures.
Our goal is to make the process as smooth and stress-free as possible, and we're thrilled that we could help you every step of the way.
It brings us great joy to know that we played a part in making your dream trip a reality.
Your satisfaction and happiness mean a lot to us, and we're grateful for the opportunity to assist you.
Once again, thank you for choosing iVisa.
We wish you many more memorable journeys ahead!
Shocking service. Totally incompetent. Bombarded with emails requesting irrelevant / previously provided information and still unable to even complete the application form correctly. Very straightforward visa for one week holiday required but trip has now had to be cancelled. Too many things gone wrong to mention but whole process has been very stressful and expensive. Do yourself a favour and do it yourself.
Date of experience: February 17, 2023
Hello, Sarah.
Thank you for contacting us. We're sorry to hear that you had a negative experience with iVisa. We'd like to help you but we need more information in order to provide you with a solution. To assist you further, can you please provide us with your 6-digit order number or send us an email to help@ivisa.com with your order number and we’ll contact you in less than 24 hours to issue the corresponding refund. Thank you for your cooperation.
The downloading of my passport was a bit of a pain but iVisa was very patient with me so I appreciated that. I've used iVisa before when I went to Vietnam. I'm just disappointed that the processing fee is overpriced this time.
Date of experience: November 6, 2023
Not all passports are created to be very clear as they are authenticated, for that reason, I had a very tough time trying to get my passports to you, but later when I scanned them, they were finally accepted. Your WhatsApp chat is no good either, sorry, just being honest, no one responded to my WhatsApp chat.
Date of experience: December 19, 2023
Hi Lucy!
Thanks for your review. Your feedback give your invaluable insights in which we can improve as a company. We will be looking to serve you better in the future!
The process was easy. However the uploading of passport was frustratng. I uploaded the same picture fine when I applied for Vietnam e-Visa 4 years ago. But the uploaing in iVisa would not go through. It finally took it after 20 uploads of different clear pictures.
Date of experience: January 18, 2024
Bra sida med logiska steg bara fylla i rätt information klicka vidare till nästa steg, avslutades med betalning som gick smidigt.
Date of experience: June 4, 2024
This is the second time I use their services, they are always fast and helpful. I tried to get my visa through the Indian government website by myself and the website kept crashing down, it was impossible! Idk if it was my computer or what. Anyways I just send this agency my info and they did all of it for me. 100% recommend!
Tip for consumers:
They replied to my questions in minutes . Fast and very professional
Products used:
Purchase of assistance to get visa for India
Date of experience: July 31, 2023
Hi Milena,
Thank you so much for your wonderful review!
We are thrilled to have been of assistance to you for the second time and are delighted to hear that our services have been fast and helpful.
Navigating government websites can indeed be challenging, and we are glad we could simplify the process for you.
At iVisa, we are committed to providing efficient solutions for visa applications and ensuring a smooth experience for our customers.
Your recommendation means the world to us, and we truly appreciate your trust and support.
If you ever need assistance with your travel needs in the future, don't hesitate to reach out. We'll be here to help you every step of the way.
Safe travels and best wishes!
I applied for an Australia Visitor Visa recently for a family vacation and I was pretty pleased with the service I got. It was fast and efficient and they even booked my biometrics appointment for me, so my application process went smoothly.
Will definitely use them in the future for other travel visas.
Products used:
Travel visa
Date of experience: May 19, 2023
Hi Julieth,
We're glad to hear that the process was fast, efficient, and that we could assist you in booking your biometrics appointment.
We appreciate your trust in our services, and we're thrilled to know that you'll consider using us for future travel visas.
Best wishes for your family vacation in Australia and we look forward to assisting you again in the future.
Safe travels!
I just got back from traveling with my husband from Bermuda, a place that according to Ivisa.com, he needed a visa to enter as a Chilean citizen.
Turns out he never needed a visa yet this website said he did and so I went through with it.
We are back and the status of the application is back to the beginning
Tip for consumers:
DON'T USE THIS SITE
Products used:
VISA FOR TRAVEL
Date of experience: April 17, 2022
The claims they make about being able to secure a prompt visa were false and extremely frustrating as they couldn't didn't even fill out my application promptly. They couldn't provide any answers via live chat and simply said they were awaiting the government. Claims made take advantage of people in desperate situations like me. I am trying to get to see my mother who is in desperate health status in the hospital in Australia. They recently added the visa requirement. Emergent travel needs and emotional distress makes places one in a desperate mindset where you will do or pay anything. To get get there and they took full advantage.
Products used:
Electronic visa service
Date of experience: December 6, 2022
Hello, Nicole.
Thank you for contacting us. We're truly sorry to hear about the negative experience you had with our service. We understand how important it is to see your mother, especially during these difficult times and we'd like to assist you in any way we can. However, in order for us to provide you with the best solution, we kindly ask that you provide us with your 6-digit order number at help@ivisa.com. This will enable us to locate your order and help you. We appreciate your cooperation and look forward to resolving your issue.
I had a very bad experience with ivisa. All what they do is just send you documents that are totally available and free, and they don't actually send you the visa, they send you a fake document containing all your information that you gave them. Most embassies require you to be present by yourself to apply the visa. When you are disappointed from their service and you ask them for refund they keep telling you it's not possible to refund because they paid some fees at the embassy for the documents and when you insist at the end they don't refund you the full amount that you paid but a very little part of it, this is how they make money. The visa approval that they sent is not even an official document from the embassy.
Date of experience: May 11, 2022
Used IVisa to get visas from Egypt for a Nike river cruise. We had tried to use Egypt's eVisa website but it was confusing and unclear. IVisa's interface was easy to use and we received the visas very quickly. Would definitely recommend to others.
Date of experience: November 2, 2023
I received a visa for New Zealand with no problems.My visa for Australia is in limbo.It is absolutely impossible to take a photo as requested.There s complete lack of communication. I would not recommend IVisa.
Date of experience: October 30, 2023
I ordered passport photo service for 12 photos and $26 dollars. However they only did very limited PS and then use a online photo print service to send order to local store. I cannot believe my eyes that I still need to pay the online photo print fee. And not to mention, the printed photo is at very low resolution.
So don't trust what they posted in website, $26 won't give u passport photos. $26 only give u several emails, a very limited PS, and a free submit online order. You can do it free on so many places and don't need to wait for their slow process.
For customers who want passport photos, since u already have digital photos, u can just submit online print order easily in Walgreen/Costco/Walmart/CVS/Amazon for just $1.2. You really don't need to pay for $26 but got nothing. Really don't need.
Products used:
passport photo service
Date of experience: October 1, 2023
This is a huge scam! 10 days ago I applied for a Thailand visa and paid the amount of 94 euros for 6 days processing, and downloaded my invoice accordingly. Today, they tell me that the standard processing time is 21 days instead, and I DID NOT pay for 6 days, which is an absolute lie. I visited the website again to make sure I got it all correctly, and guess what - the website was all changed with different timings and prices. Also my invoice was changed, with new time processing of 21 days, instead of 6. UNBELIEVABLE! I asked for an explanation and sent over both of the invoices, but didn't get any sound answer.
EDIT: I have received full refund and an apology, so hopefully they will improve in future.
Date of experience: January 24, 2023
Hello Mariyana:
We want to assure you that providing top-notch service is our top priority and we take any shortcomings very seriously, that is why we have already issued a complete refund.
We appreciate you bringing this issue to our attention and we want to assure you that we take your feedback seriously. We already provided coaching to the agents involved in your case to prevent a recurrence of this issue in the future. Thank you for your understanding and please do not hesitate to contact us if you have any further concerns.
Best regards,
The iVisa Team.
I tried to use them to travel to Australia from USA thinking they would process my visa faster and I was wrong. After one week of submitting all the documents they requested I decided to do the whole process directly through the Australian ETA app and got my visa right away. I am afraid that for the amount of information iVisa requested they can steal people's identity easily. I asked for a refund and they gave me some bogus excuse. Try to process your visas yourself or directly through a consulate but this company just wants to take your money away.
Date of experience: February 17, 2023
Hello, Theo.
We're sorry to hear that you had a negative experience with our service. We apologize for any inconvenience caused. Our team always strives to provide a fast and efficient service, but sometimes unforeseen circumstances can cause delays.
Regarding the information we request, we assure you that we take data privacy and security very seriously, and we comply with all applicable regulations. Don’t worry, our more than +1M happy customers can confirm we seek to provide our travelers with the most reliable service.
Provide us with your 6-digit order number or send us an email to help@ivisa.com with your order number and we’ll contact you in less than 24 hours. So once we review the issue, we’d be more than happy to help you with the refund.
Founded in 2012, iVisa is a leading online visa service provider that helps travelers get the documentation they need to travel to over 130 countries. Our simple and secure application process, 24/7 customer support, and world-class security make it easy for you to get your visa and start your journey.
Through our system, you can apply online for the India eVisa, China paper visa, visa to Kenya, Turkish eVisa, Australia ETA, Bahrain visa, Sri Lanka visa, Cambodia visa, United States ESTA and many other products.
Over 1M Clients Served
We pride ourselves on being the most reliable experts in the industry. That’s why over 1M travelers have chosen iVisa to help them get their documents.
10 Years of Experience
The rules and requirements of international travel have always been hard to understand. In an effort to make it simple for people to get where they wanted to go, iVisa was born. For the last 10 years we have built a platform on top of that expertise to take the burden off of our customers with unmatched service.
iVisa Services over 180 countries
We began with a handful of travel corridors. From there, we slowly expanded our offerings while maintaining the same level of quality that they had grown to love. Today, we offer travel documentation and services to over 180 countries with experts located around the world.
Scale-up
iVisa has grown from a start-up to a scale-up over the last decade. We’ve built a sustainable, pandemic-proof, product offering while providing meaningful value to millions of people. As we continue to grow, quality and service will remain as our central tenants.
Global company with US roots
Our journey may have started in an apartment in Miami, but today we have teams and offices located across the world. From New York and Washington D.C. To Lima and Madrid, the fabric of iVisa is global and diverse.
Agility
The world changes more and more rapidly everyday, the pandemic has taught us that. At iVisa, we manage the ever changing rules and regulations required for our customers to travel on a real-time basis. Our customers can always count on us to provide them with the most up to date information.
Find out more: https://www.ivisa.com/about-us
Hi Victor,
Thank you so much for sharing your wonderful experience with us!
We are thrilled that we could assist you in obtaining your Saudi Arabia visa and contribute to the success of your honeymoon trip.
Your kind words truly mean a lot to us, and we're delighted that we could provide you with peace of mind and a hassle-free travel experience.
Your satisfaction and happiness are our top priorities, and we are overjoyed to have played a part in making your trip memorable.
Wishing you both a lifetime of happiness and cherished memories as you embark on this new journey together.
May your honeymoon in Saudi Arabia be filled with love, joy, and unforgettable moments.
If you ever need our assistance again or have any questions in the future, please don't hesitate to reach out.
We are here to help and ensure that your travel plans go smoothly.
Safe travels and warmest wishes from the iVisa team!