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iVisa has a rating of 4.5 stars from 787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iVisa most frequently mention good service, application process, and next time. iVisa ranks 2nd among Travel Visas sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 days
When the Indian high commission's rubbish website stopped working and there was a need for an urgent visa, i-visa website was quick, prompt and reliable. They even sorted out my confusion over a chat. The Indian High commission's emergency contact line also does not work. It is a such a shame.
I was very pleasantly impressed- I had not intended to click on a third party provider but apply directly for my evisa for India. However compared to my wife's experience of applying directly, it was worth the fee. The website /portal for iVisa was much easier to navigate and to populate with my details. I subsequently got talking to an ex-colleague, a PA who used to arrange travel, visas etc for execs and she said she always used a (reliable) agency for visas. So based on my limited experience, I'd use again.
I was concerned that I had waited too long to submit for a passport renewal. I used iVisa so that I could get instant online feedback about whether I was filling everything in properly. I was able to use a selfie as a passport photo. Money saved right there. The online part was quick and easy. They then sent me hard copies, check, etc. of what I needed to sign and submit to the passport office. Got my passport back way faster than I expected (about 6 weeks? I've heard of people waiting months and months because of Covid shortages). I could have done all of this without iVisa but but the fee that I paid was worth the peace of mind.
Date of experience: December 31, 2021
While IVisa was quick and efficient to meet the anticipated date for Brazils requirement for a Visa, Brazil postponed the requirement until April. We are traveling in February and therefore we will not need the Visa we received
Date of experience: January 18, 2024
Under the excuse of auto renew they billed me a year that I have no use for. Then they said we returned your money, remove your review and they did not refund my credit card! Bad Bad Bad Company or LYING EMPLOYEES, All the same to me! They refunded my credit card.
Date of experience: January 8, 2024
Hi Pierre,
Your subscription was refunded 2 months ago to the same credit card we charged. Please note that any delay should be addressed by contacting your bank. Let us know if we can assist you further by reaching out to us at payments@ivisa.com.
I'm submitting an visa for travel next month and did it several months in advance. They have recieved so many documents from me, many of them several times that some are out of date, to which I've submitted again and again.
The iVisa service is 100% a scam. I run several businesses with a turnover of 50M+ and iVisa is 100% scaming people, making it feel like it's your documents or ability to complete their form that is the issue. Threatening legal action against them does nothing, you can't get them on the phone and their 'instant chat' is slower than email - to which their canned responses are obnoxious.
Do yourself a favour, save 10's of hours and do not use this service!
Date of experience: June 13, 2023
Hi CH,
We apologize for the difficulties and frustrations you nay have encountered during the visa application process. We understand the importance of timely and efficient service, and we sincerely apologize for falling short of your expectations.
To address your concerns and provide you with the necessary support, we kindly request that you contact us directly at experience@ivisa.com with your 6 digit order number. Our team is committed to resolving any outstanding issues and ensuring your satisfaction.
Thank you for bringing this matter to our attention. We appreciate your understanding and cooperation as we work towards a resolution.
Best regards,
They're a scam. I paid them to print and send a passport photo and after they took my money, they e-mailed me to say they wouldn't unless I used more of their services. When I told them to cancel the transaction because they didn't do what they said they would, they refused to refund my full payment.
Tip for consumers:
DO NOT USE THIS SITE
Products used:
None, they took my money, refused to provide the services, and refused to fully refund my payment
Date of experience: October 27, 2021
IVISA, they are good for nothing by all means. Online chat not working, you have no room to contact online support, live chat, landline, WhatsApp... nothing. The worst experience ever, struggled with them for three continuous days and hit nowhere, even though they charged heavily. They act like low-profile service providers. Moreover, no one answered your emails or complaints. They are super good on the checkout/payment page where they received your money. Then pray to god and wait for what you are hired them for. POOR, BAD, rediculous, money, time waste
Tip for consumers:
look for another service provider other than IVISA. they are good for nothing,, at least for OMAN EVisa. I'm not sure if they are good at something else
Products used:
Evisa to Oman
Date of experience: August 24, 2022
I would not trust them with visa information or requirements. According to their website i do need a visa for Uzbekistan and they want to charge $40 for evisa in 3 days ($110 for processing in a few hours) HOWEVER when i visit the official Uzbek evisa portal it says that no visa is required for my passport. After doing a bit more research i found out that the visa requirements for my country was stopped in 2019 which means they have not updated themselves/their website on the changes OR looking at the other reviews it might be the case they purposely have not updated the info on their website and they rather charge people for a service which is actually not needed. I should say OVERcharge because an evisa through the official site costs $20 and not $40 as per ivisa's website. Shameless.
Date of experience: November 1, 2022
IVisa staff were very efficient and quick to respond to any of my inquiries.
They ensured that all the required documents and photos would meet the Brazil government requirements
Date of experience: January 18, 2024
This company pulled up when I typed Turkey visa and because I was flying the same day, it didn't give me any option but to super rush my visa and charged me 10x the amount. The government website issued the same visa in 15 minutes. They are scamming people into believing they need their 'super rush' services.
Date of experience: June 24, 2023
Dear Chandni,
We apologize for any frustration or inconvenience you may have experienced during the visa application process.
We would like to clarify that your order was completed correctly, and you opted for the super rush processing, which allows us to expedite your application to the government.
Additionally, we're glad to inform that we've already issued a partial refund for the order.
To address your concerns and provide additional support, we kindly request that you contact us directly at experience@ivisa.com. Our team will prioritize your case and ensure that all necessary steps are taken to assist you.
Thank you for sharing your feedback, and we appreciate your understanding. We are committed to resolving any outstanding issues and ensuring your satisfaction.
Best regards,
They said my parcel had shipped and would arrive 3-5 days time. So after 10 days waiting, I asked for the tracking #. When I entered this on USPS.com, it showed that a label was created AND THAT WAS IT! NO MOVEMENT... NOT SHIPPED! They had stupid excuses... it never arrived. *I have proof of purchase on my Amex account but they never sent an email confirmation showing the purchase! That tells a lot...
Tip for consumers:
Avoid using them!
Products used:
Nothing! They never shipped!
Date of experience: September 8, 2021
They indicated that they provide e-Visa to Singapore, when in reality they didn't. The application page itself was full of false information and I was led to paying 170USD for an arrival card (that the Singapore government doesn't even charge for). Definitely a scam.
Tip for consumers:
NOT RECOMMENDED
Products used:
SCAM
Date of experience: November 28, 2022
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the misinformation on our website and the title of our product. We take this matter seriously and have already escalated the issue to the relevant team to ensure that the title of our product is fixed and the information on our website is accurate.
Please note that we do provide legitimate visa services, more than +1M happy customers can confirm we provide our travelers with the most reliable service, and we’d love for you to be one of them.
My future husband applied for my visa to visit him, upload easy and simple and very clear, payment easy, visa done without any complications in a few days. Thank you!
Date of experience: February 5, 2024
The actual visa is inexpensive and the process convenient; but the servicing charges make the whole experience a bit sour. They seem excessive relative to the actual visa.
Date of experience: February 3, 2024
We are very dissapointed in your services, because, he could not used the Nicaragua immigration form, he paid $68 for
Date of experience: February 29, 2024
Your video shows someone taking a photo of a passport to upload to the site. I did this for three days and had my application returned as insufficient. When I scanned my passport in the printer-scanner, I got a good facsimile and was approved. You need to redo your instructions.
Date of experience: October 30, 2023
The agents were throughly there for me and in timely.manner responded quickly to my questions and had answers for me! Made process and time go by without any stress and was there to help me with anything asked and replied through app ir through email, great and professional at there jib and recommended this group or team of agencts to any of my friends, family etc
Date of experience: August 23, 2023
Applied for ETA and was charged for an application that is now pending for 2 weeks and advised that the government channels of Australia was experiencing high traffic and continue to be advised that the government was taking some time. Do not recommend using this website or service and advise that applicants go through the official government website.
Tip for consumers:
WARNING -DO NOT USE IVISA
Products used:
None
Date of experience: March 23, 2022
I ordered a passport photo with iVisa and I had a very positive experience from beginning to end. I received my passport photos in the mail today and I love them! I plan to use their service to renew my passport. Thank you so much for a wonderful service!
Date of experience: May 19, 2023
Hi Sheila,
Thank you for sharing your positive experience with us!
We're thrilled to hear that you had a great experience ordering passport photos with iVisa.
We strive to provide excellent service and we're glad you are satisfied with the results.
We'll be more than happy to assist you with your passport renewal process as well. If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for choosing iVisa and we appreciate your kind words!
Very satisfied, good service, very nice people. Very good experience.
Date of experience: April 5, 2024
Excellent communication with the Customer Services team and everything very fast.
I paid for a Super Rush order and it was really worth it, I received my Turjey evisa in less than 30 minutes.
The system has been VERY efficient and now we can travel safely!
Tip for consumers:
It's easier than apply to government website
Products used:
Turkey eVisa
Date of experience: May 3, 2023
Hi Alejandra,
We're happy to hear that our team provided excellent communication and that everything went smoothly for you.
Our Super Rush service is designed to provide expedited processing, and we're glad it lived up to your expectations.
Getting your Turkey eVisa in less than 30 minutes is fantastic!
We appreciate your kind words about our efficient system.
Have a wonderful and safe trip to Turkey!
The process was short, smooth and swift. I liked the fact that feedback was provided regularly and I could also check the status of the application online.
Date of experience: February 2, 2024
Hi Beedwantee,
We're thrilled to hear that you had a positive experience with our visa application process! Providing a short, smooth, and swift process is always our goal, and we're glad to hear that you found it to be so. We understand the importance of regular feedback and transparency, and we're glad that you found our updates and online status checks helpful.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing our service!
Experience is excellent hope to continue like this in the coming years, and would be good to easy things for workers
Date of experience: February 20, 2024
The main service is fast, you'll get the instructions and support. The iVisa team makes sure you have all the documents ready for consulate submittal.
Our case was complex, we got visa but too late for accomplish the trip with our plans. We cancelled the trip and got back to iVisa for refund.
It did take us some time but as soon as we got to the manager responsible for refunding, it took literally 2 days to solve the issue. So my recommendation is be persistent. IVisa does fulfill their liabilities.
My recommendations:
1) Check the time you have to get visa
2) If your time is short, make sure you buy "super rush"
3) If you have complex vise case try to get the manager assigned to you from the beginning
4) Always try to talk to real people because the elite service team works really good to talk to you, but you'll need to get to other departments to resolve your issue
Tip for consumers:
our complex case was effectively resolved
Products used:
online visa application and receice services
Date of experience: August 30, 2023
I was looking for a trip to Germany and didn't know how to get the Schengen visa, I was looking for multiple solutions and iVisa seemed like the best option, after applying it was pretty easy as they helped to fill in the information and get it to the Embassy. I was expecting this process to take more than 6 months, and it was done over 2 months. I was able to know what to avoid and say in the interview and I got my visa. Thanks
Date of experience: May 16, 2023
Hi Oliver,
Thank you for choosing iVisa for your Schengen visa application!
We're glad to hear that our service was the best option for you and that we could assist you throughout the process.
It's great to know that we were able to make it easier for you by providing guidance and helping with the application.
If you have any more travel needs in the future, don't hesitate to reach out.
Have a fantastic trip to Germany!
I paid iVisa for 24 hour turn around on an Australian visa. Three weeks later I had nothing to show for it but a bunch of reassuring emails generated from their computer. They never completed my paperwork and I never got a visa or a refund. Luckily I was able to get a visa on my own but the fact that iVisa was in the system for me made it quite difficult to do. AVOID this company like the PLAGUE.
Date of experience: August 23, 2022
Founded in 2012, iVisa is a leading online visa service provider that helps travelers get the documentation they need to travel to over 130 countries. Our simple and secure application process, 24/7 customer support, and world-class security make it easy for you to get your visa and start your journey.
Through our system, you can apply online for the India eVisa, China paper visa, visa to Kenya, Turkish eVisa, Australia ETA, Bahrain visa, Sri Lanka visa, Cambodia visa, United States ESTA and many other products.
Over 1M Clients Served
We pride ourselves on being the most reliable experts in the industry. That’s why over 1M travelers have chosen iVisa to help them get their documents.
10 Years of Experience
The rules and requirements of international travel have always been hard to understand. In an effort to make it simple for people to get where they wanted to go, iVisa was born. For the last 10 years we have built a platform on top of that expertise to take the burden off of our customers with unmatched service.
iVisa Services over 180 countries
We began with a handful of travel corridors. From there, we slowly expanded our offerings while maintaining the same level of quality that they had grown to love. Today, we offer travel documentation and services to over 180 countries with experts located around the world.
Scale-up
iVisa has grown from a start-up to a scale-up over the last decade. We’ve built a sustainable, pandemic-proof, product offering while providing meaningful value to millions of people. As we continue to grow, quality and service will remain as our central tenants.
Global company with US roots
Our journey may have started in an apartment in Miami, but today we have teams and offices located across the world. From New York and Washington D.C. To Lima and Madrid, the fabric of iVisa is global and diverse.
Agility
The world changes more and more rapidly everyday, the pandemic has taught us that. At iVisa, we manage the ever changing rules and regulations required for our customers to travel on a real-time basis. Our customers can always count on us to provide them with the most up to date information.
Find out more: https://www.ivisa.com/about-us
Hi Ashley,
We're glad to hear that iVisa provided you with instant online feedback and made the passport renewal process easier for you.
It's great to know that using a selfie as a passport photo helped you save money. We strive to provide a quick and easy online platform for our customers.
Additionally, we understand the value of peace of mind, and we're delighted that our service offered you just that.
Thank you for choosing iVisa, and we're thrilled that you received your passport back faster than expected. If you have any future travel needs, we'll be here to assist you.
Safe travels!