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iVisa has a rating of 4.4 stars from 825 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iVisa most frequently mention good service, application process, and next time. iVisa ranks 2nd among Travel Visas sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 days
When the Indian high commission's rubbish website stopped working and there was a need for an urgent visa, i-visa website was quick, prompt and reliable. They even sorted out my confusion over a chat. The Indian High commission's emergency contact line also does not work. It is a such a shame.
I found the website and process to obtain a Visa quite simple. The website is user friendly and there are specific links to the region visiting to fully understand the requirements and restrictions. Although the submission warned that it could take days to weeks to fully process and provide the electronic Visa, I actually received an answer within hours. That made the use seamless. I appreciate the communication offering in text and email. I am thankful for the resources provided. And overall the cost is reasonable as designated by the destination named.
It was convenient but most unfortunately my nationality was wrong and I realised this on arrival Jakarta. It was to be Maldives but was issued favour Moldava.
Date of experience: August 6, 2023
Please avoid using this company for whatever reason. They are scamming people and sadly, I learned the hard way. I used this company to book an appointment for the Schengen visa at the German embassy in jamaica, according to them they would complete the form and book the appointment. After paying a fee of over $24,000JMD I kept getting messages that they need additional documents etc. I finally got a confirmation letter that the appointment was booked. After months of preparation, my appointment date had arrived, once I got to the Embassy I was told I have no appointment, my name is not on the list, they have no application form for me. They never even heard of me. I reached out to Ivisa, and they are going to tell me, Oh! The government rejected your application. You'll need to re-apply and they will refund me 20% of my money. I wish I could be more vocal and tell.my whole story, but I can only write so much. Take my advice and avoid using this company. All these positive reviews are robotics/ friends of theirs. Save your money. They are scamming people. Attached below are our whatsapp conversation, emails I received, payment I've made, confirmation letter I've received, and according to them email from the embassy in Jamaican canceling my appointment. People be vigilant, do your research. I'm a victim, learn from my mistake.
Date of experience: July 23, 2023
Hi Kerona,
We deeply apologize for the inconvenience you experienced with our service. We understand the gravity of the situation, and we want to assure you that your feedback is being taken seriously.
Upon investigating your case, we found that the German embassy in Jamaica had indeed canceled your appointment without providing any details or reasons for the cancellation.
We understand how disappointing and disheartening this must have been after months of preparation.
Please know that we are committed to rectifying this situation, and as a gesture of goodwill, we are prepared to issue a full refund for the inconvenience you faced.
Our team has reached out to you via email to initiate the refund process, and we hope that this will help alleviate some of the frustrations you encountered.
We value your trust and want to assure you that we are continuously working to improve our services and avoid similar incidents in the future.
Should you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you at every step.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
Sincerely,
Thanks for all the help, was really good and a fast process i appreciate the time and all the agents that clarify the questions i had. For other customers, i advise to request the visa with time.
Products used:
Canada Visa
Date of experience: May 19, 2023
Hi Juliana,
We're delighted to hear that you had a good and fast experience with our service.
Our team works hard to provide efficient and reliable visa processing, and we're glad we could assist you with any questions you had.
If you have any future travel plans or need further assistance, please don't hesitate to reach out.
Thank you for choosing iVisa!
Ivisa have resolved my issue very quickly and professionally after my negative review based on my misunderstanding of ivisa processing.
Thank you Ivisa
Date of experience: August 11, 2023
Was thinking that would be one of internet fraud.But turned out to be real.Within hours,I received my eVisa.A great experience indeed.
Date of experience: April 17, 2024
Excellent personalised customer service for all the customers
Very happy to deal with dedicated and focused staff
Love to deal again and again with this company.
Date of experience: September 15, 2023
Hi Dattatreya!
We are delighted to hear that you had a positive experience with our fast service and efficient support. We also hope that you have a wonderful time in your travel!
Don't trust them, I repeat "Don't trust them"
They are scammers, forget about the trust pilot review the bought those review, I swear.
The visa (Guinea visa) they couldn't provide me, I did it myself and got it within three days. They're thieves, they have stolen a lot of money from people around the world including mine.
Tip for consumers:
Do not use this this, they are scammers from Nigeria
Date of experience: October 6, 2022
Hello, Isatu.
Thanks for reaching out to us. We're sorry to hear that you had a negative experience with iVisa, and we'd like to help address any issues you may have encountered. Please, send us an email to help@ivisa.com with your order number and we’ll contact you in less than 24 hours to offer the best possible solution for you. IVisa is a legitimate and trustworthy company and our more than +1M happy customers can confirm we provide our travelers with the most reliable service.
It was an easy process and prompt questions replies
Date of experience: July 1, 2024
Simple easy and convenient way to get your visa.and travel in comfort
Date of experience: July 1, 2024
The application process is very straightforward. I-visa.com representatives were quick to answer all of our questions and correct any issues as they arose.
Tip for consumers:
An amazing experience
Products used:
Canada Visitor Visa
Date of experience: May 11, 2023
Hi Valeria,
We're thrilled to hear that you found our application process to be straightforward and user-friendly.
We strive to make the visa application experience as seamless as possible for our customers.
It's also great to know that our representatives were prompt in addressing your questions and resolving any issues that arose.
Providing excellent customer service is one of our top priorities, and we're glad that we could assist you throughout the process.
We truly appreciate your support and trust in our services.
Thank you for choosing iVisa!
It is an efficient service and I wouldn't hesitate to use it again were I to travel to a country with arcane requirements for entry so that I wouldn't have to deal with the any Red Tape that might involve that I wouldn't know how to handle. However if one just needs and Electronic Travel Authority to go a short visit to Australia etc, then this service is very pricey. If I do it in again in the future, I will just go to the Australian tourist site and so it myself - also save myself 100 CAD in doing so.
Date of experience: September 20, 2023
The information on the site on how to take a photo was very clear. Manged to get a good one and submit it first time. Stress was taken out of the whole Visa application process.
Date of experience: October 21, 2023
Hi Karen,
It's wonderful to hear that the information on how to take a photo was clear and helpful for your visa application. We aim to make the process as stress-free as possible. If you ever require our services again or have more questions in the future, please don't hesitate to reach out. Your satisfaction is important to us. Safe travels!
Avery simple easy to follow procedure that I had to go through in order to have my E- Visa processed.
It did take a little longer than usual but as the saying goes "Better Late Than Never"
Thanks.
Date of experience: October 2, 2023
Hi Hemma,
We're happy to hear that you found our procedure simple and easy to follow, even if it took a bit longer than expected. Your understanding and patience are greatly appreciated, and we're pleased that we could assist you with your E-Visa processing. If you have any further needs in the future, please feel free to reach out. Thank you for your feedback and understanding!
I VISA ORGANISATION ARE A KNOWLEDGEABELE AND PAINSTAKING TEAM OF EXPERTS IN EXTENDING PROMPT AND UNFAILING SERVICE TO THE CUSTOMERS. I AM VERY HAPPY TO ATTEST TO THEIR GREAT CUSTOMER SERVICE SKILLS AND DEVOTED APPROACH TO THE NEEDS OF THE CUSTOMERS. THEY ARE EXPERTS AND AFTER KNOWING THE NEEDS OF THE CUSTOMERS, THEY GUIDE THEM IN THE BEST MANNER POSSIBLE AND WITH THEIR HIGH LEVEL CUSTOMER SERVICE SKILLS, PROMPTLY, PROVIDE THE CUSTOMERS FULFILMENT. I AM PROUD TO RECOMMEND THIS ORGANISATION TO ANYONE NEEDING CONSULAR AND DIPLOMATIC SERVICES.
Date of experience: July 25, 2023
Hi Dattatreya,
Thank you for your kind words! We are delighted to have provided you with a knowledgeable and attentive service for your consular and diplomatic needs.
Your satisfaction is our top priority, and we are proud to receive your recommendation.
Best wishes for your upcoming travels to India, and we look forward to assisting you again in the future.
Have an incredible journey!
Very efficient and clearly very knowledgable. Constantly updating clients on the progress of their application. On time with delivery as promised. Very understandable step by step instructions.
Tip for consumers:
Smooth process, very clear and fast processing. Transparent and easy to follow. Support available, if needed.
Products used:
Visa
Date of experience: May 11, 2023
Hi Valeria,
We're delighted to hear that our service was efficient, knowledgeable, and provided you with clear instructions throughout the application process.
At iVisa, we believe in keeping our clients informed every step of the way, and it's great to know that our constant updates and timely delivery met your expectations.
We truly appreciate your feedback and the trust you've placed in our services.
Thank you for choosing iVisa!
I was frustrated with the visa application,then my wife recommended this platform which she had used before, and was very satisfied.
Date of experience: April 2, 2024
Hi Wilson!
Thank you for your feedback. We are delighted to hear that you found our service easy to use and that you are satisfied with it. We kindly request that you consider updating your rating to 5 stars, as a 2-star rating may imply that the service is not as good as you mentioned. Your positive rating would greatly help us and would be highly appreciated.
It's been tough trying to get someone to amend our visa as they have been issued a month too early we leave australia on 7th Nov until 28th Nov and I have not been able to contact anyone though I have tried everywhere Order #*******
Date of experience: October 20, 2023
I needed a vise for Nepal while%carrying a UK passport. I was promised the passport by a certain date and received it before the date. Very happy about this.
Date of experience: November 16, 2023
I found iVisa very easy to follow and customer friendly. I didn't encounter any difficulties. The prompt issuance of the iVisa is an added bonus!
Date of experience: May 6, 2024
This process would be better if was for families instead of each individual having to go through this
Date of experience: April 2, 2024
Got the visa in 5 minutes after entering all my information into their system. I am enjoying my days off now. :D
Tip for consumers:
They need to charge you to get you an order. They review all your information and get the visa as quick as possible.
They rocked! Thank you iVisa.
Products used:
Got my Australia evisa.
Date of experience: August 2, 2023
Hi Karen,
We are thrilled to hear that you received your visa within just 5 minutes after entering your information into our system.
At iVisa, we take pride in providing a seamless and efficient visa application process, ensuring that our customers can focus on enjoying their travel plans without any unnecessary delays.
We hope you have an incredible time during your days off and that your trip is filled with amazing experiences and unforgettable moments.
Safe and enjoyable travels!
I didnt know what to do to get a vist. Then a friend told me about IVisa and gave me a link to IVisa.
It is easy to manage by my self, no problems with photo or anything
Date of experience: January 22, 2024
The visa application was fast and easy to use.
This should be used for all Visa applications instead of spending time in offices.
Well done
Date of experience: March 7, 2024
Founded in 2012, iVisa is a leading online visa service provider that helps travelers get the documentation they need to travel to over 130 countries. Our simple and secure application process, 24/7 customer support, and world-class security make it easy for you to get your visa and start your journey.
Through our system, you can apply online for the India eVisa, China paper visa, visa to Kenya, Turkish eVisa, Australia ETA, Bahrain visa, Sri Lanka visa, Cambodia visa, United States ESTA and many other products.
Over 1M Clients Served
We pride ourselves on being the most reliable experts in the industry. That’s why over 1M travelers have chosen iVisa to help them get their documents.
10 Years of Experience
The rules and requirements of international travel have always been hard to understand. In an effort to make it simple for people to get where they wanted to go, iVisa was born. For the last 10 years we have built a platform on top of that expertise to take the burden off of our customers with unmatched service.
iVisa Services over 180 countries
We began with a handful of travel corridors. From there, we slowly expanded our offerings while maintaining the same level of quality that they had grown to love. Today, we offer travel documentation and services to over 180 countries with experts located around the world.
Scale-up
iVisa has grown from a start-up to a scale-up over the last decade. We’ve built a sustainable, pandemic-proof, product offering while providing meaningful value to millions of people. As we continue to grow, quality and service will remain as our central tenants.
Global company with US roots
Our journey may have started in an apartment in Miami, but today we have teams and offices located across the world. From New York and Washington D.C. To Lima and Madrid, the fabric of iVisa is global and diverse.
Agility
The world changes more and more rapidly everyday, the pandemic has taught us that. At iVisa, we manage the ever changing rules and regulations required for our customers to travel on a real-time basis. Our customers can always count on us to provide them with the most up to date information.
Find out more: https://www.ivisa.com/about-us
Hi Mohamed,
We really appreciate you taking the time to provide feedback! Your opinion is incredibly important and helps us make sure our services are consistently meeting the highest standards.
We are very sorry for any inconvenience you have experienced with your order and promise to do our best to provide you with excellent customer service. We have sent you an email so that we can understand and address your issues as soon as possible with your satisfaction as our highest priority.