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iVisa has a rating of 4.5 stars from 787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iVisa most frequently mention good service, application process, and next time. iVisa ranks 2nd among Travel Visas sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 days
When the Indian high commission's rubbish website stopped working and there was a need for an urgent visa, i-visa website was quick, prompt and reliable. They even sorted out my confusion over a chat. The Indian High commission's emergency contact line also does not work. It is a such a shame.
I was very pleasantly impressed- I had not intended to click on a third party provider but apply directly for my evisa for India. However compared to my wife's experience of applying directly, it was worth the fee. The website /portal for iVisa was much easier to navigate and to populate with my details. I subsequently got talking to an ex-colleague, a PA who used to arrange travel, visas etc for execs and she said she always used a (reliable) agency for visas. So based on my limited experience, I'd use again.
I paid iVisa for 24 hour turn around on an Australian visa. Three weeks later I had nothing to show for it but a bunch of reassuring emails generated from their computer. They never completed my paperwork and I never got a visa or a refund. Luckily I was able to get a visa on my own but the fact that iVisa was in the system for me made it quite difficult to do. AVOID this company like the PLAGUE.
Date of experience: August 23, 2022
Good genuine parts for your cars and your trucks.Excellent customer service care
Date of experience: April 3, 2024
Im Colombian and we need a visa to go to thailand, before covid we had an embassy en bogota so the time for the visa was two weeks tops. When it was time to file for the visa (3 weeks before our trip) we found out there was no embassy for visa processes in Colombia any more, we had to send the documents to Peru and it will take a month or more to receive a response. Ivisa really helped us during this process, my husband went to Lima and Ivisa helped a lot with appointments and information.
Products used:
thailand visa
Date of experience: July 18, 2023
I needed to renew my ESTA ASAP and iVisa did it for me! I just filled out all the questions, relaxed, and waited. Before I had heard other people get theirs rejected when doing it through the government directly, but iVisa's form was quick and easy to fill out, so I got mine approved!
Tip for consumers:
I am more than satisfied with iVisa. I have recommended them to all my friends and family.
Products used:
UNITED STATES ESTA
Date of experience: August 1, 2023
Hi Jonthan,
We are thrilled to hear that we could assist you in renewing your ESTA quickly and efficiently.
At iVisa, our goal is to provide a seamless and stress-free visa application process for all travelers. We understand the importance of getting your ESTA approved promptly, and we are delighted that our user-friendly form made it easy for you to fill out and resulted in a successful approval.
Have a fantastic journey, and thank you for choosing iVisa for your visa needs.
Best regards,
I have ben there as by appointment sent, but for my surprise, they don't know nothing about tha App. Can you please contact them and fix this mess? I will appeciate.
Their email: *******@vfshelpline.com
±*******607
* iVisa attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 4, 2023
Sorted without any problems. An easy way to apply for visa straight forward and easy to use
Date of experience: April 2, 2024
Don't trust them, I repeat "Don't trust them"
They are scammers, forget about the trust pilot review the bought those review, I swear.
The visa (Guinea visa) they couldn't provide me, I did it myself and got it within three days. They're thieves, they have stolen a lot of money from people around the world including mine.
Tip for consumers:
Do not use this this, they are scammers from Nigeria
Date of experience: October 6, 2022
Hello, Isatu.
Thanks for reaching out to us. We're sorry to hear that you had a negative experience with iVisa, and we'd like to help address any issues you may have encountered. Please, send us an email to help@ivisa.com with your order number and we’ll contact you in less than 24 hours to offer the best possible solution for you. IVisa is a legitimate and trustworthy company and our more than +1M happy customers can confirm we provide our travelers with the most reliable service.
These scammers are charging $600 for doing 5 minutes work!
It should not even exist when it comes to such important documents!
The official Governent website should be the only one issuing visas, not these
3rd world country scammers!
I vomit!
Tip for consumers:
I dont know how these scammers sleep at night knowing they are criminals with no souls!
God will punish them!
Products used:
used their clone site thinking it was the official and only Gov website to issues a visa!
Date of experience: April 2, 2023
Hello Red,
Thank you for contacting us. We're a third-party visa processing company that helps travelers apply for visas in a more convenient way. Our team of professionals is dedicated to ensuring a smooth and hassle-free visa application process, which is why we charge for our services.
We're proud to have been featured on CNN and want to reassure you that we're a legitimate company. We don't clone government or other websites, and we take the security and privacy of our customers' information very seriously.
To assist you further, can you please provide us with your 6-digit order number and email address? Our team will be happy to help you out. We look forward to hearing from you.
It has been almost a week and yet I have still have not had any contact from IV so in regards to giving my Visa approved. I am at the airport right now in fear of being rejected and canceling my trip because of this. I have contacted the 24/7 hotline no response I've emailed the chat support no response and I'm still waiting for my final approval so I can leave. If this does not change I do not recommend this website to anybody as it is very costly and and you always have to wait they said it shouldn't take this long they are surprised it is taking this long I might just go ahead and cancel anyway
Date of experience: July 12, 2023
Hi Joseph,
We are sorry for any inconvenience you may have experienced. We understand the urgency of your situation and the impact it has on your travel plans.
To assist you further and provide immediate support, we kindly request that you contact us directly at experience@ivisa.com with your 6 digit order number. Our team will prioritize your case and work diligently to resolve any pending issues.
We appreciate your understanding. We are here to assist you and ensure a satisfactory resolution.
Best regards,
Form easy to fill out. With easy to understand instructions...response received quickly,
Date of experience: April 2, 2024
Because I don't have any experience in phones it is a struggle for me
Date of experience: April 2, 2024
Quick and easy and better than a queue at the airport. Second photo is as simple as one with the iPhone at home. Worth the price and very move help desk for any queries on chat
Date of experience: January 18, 2024
As you plan a trip and there is a need for a visa to allow me to visit a country.
The service was great, easy and worry free!
I got the visa in a short time, that has surprise me!
Date of experience: January 22, 2024
We paid for the 4 day visa, after the 4th day the visa didn't come, we waited some days and started to worry a lot, they never knew what was going on and would blame the delay on the Indian government and some "local" holidays en India …. Turns out that they sent us an email requesting further information about the type of passport we registered for the application, it was a completely normal Austrian passport issued this very year. We never saw this email as we would not pay attention to it after receiving several emails where they would confirm everything was alright and that they sent our application to the government for the review. In the application there was only the "waiting on government" message to see, no other requests information pending, nor any other alarm… they tried to me helpful but would copy past the same message through their communication canals "we are doing our best". What happened at the end? We lost our flights to India… missed my friends wedding. Which won't happen twice… and we felt an enormous stress, until today we haven't received the visa… we are beyond heartbroken and disappointed with this situation, we will never ever put our trust on such an unreliable company again. Please be aware and get your visas through the addressed official government of each country, at least you will be in charge of the situation and won't depend on a third party.
Date of experience: December 19, 2023
Dear Ramona,
Thank you for your review. We have fully refunded your order as the service wasn't delivered, given that we did not receive a response to the questions we sent you via email. We have also provided evidence of the refund, which has been sent to your email. If you need any further assistance, please feel free to let us know.
From start to finish, very satisfied, no problems at all. Thanks
Date of experience: April 1, 2024
Really appreciated your help. We had been to the India website and it was confusing. You took care of that. Thanks
Date of experience: March 5, 2024
This process worked very well, the only problem I had was getting a good picture of our passport because I kept getting a glare on it. The rest of the process was great.
Date of experience: January 23, 2024
It was easy to fill the form so thank u also like u say with 24hrs we got the reply from u that was your promise & u deliver that we will till are friends to use u next time we will use your service so thank u for your excellent service
Date of experience: October 13, 2023
Hi Mahendra,
We're delighted to hear that you found it easy to fill out the form and that we delivered on our promise of providing a quick response within 24 hours. Thank you for your kind words and for considering recommending our service to your friends. We look forward to assisting you or your friends in the future. If you have any more questions or need further assistance, please don't hesitate to reach out. Your satisfaction is important to us. Safe travels, and thank you for choosing our service!
I applied for a Kenyan Visa, the cost of the Visa is USD 51 & they charged me USD 130 which is day light robbery.
Please go directly to the below mentioned page & book directly at USD 51. https://accounts.ecitizen.go.ke/login
Date of experience: January 29, 2023
Hello Andrea,
Thank you for contacting us. We're a third-party visa processing company that helps travelers apply for visas in a more convenient way. Our team of professionals is dedicated to ensuring a smooth and hassle-free visa application process, which is why we charge for our services.
If you ordered a purchase with us and had any inconvenience, please send us an email to help@ivisa.com with your order number and we’ll contact you in less than 24 hours. IVisa is a legitimate and trustworthy company with over 1 million happy customers, and we strive to provide excellent customer service.
Had, had the app for about 3month and I kept doubting using it. So I decided to start with a cheaper visa so that if they are fraudulent I don't loose alot of money. The process so simple to be true...When my Indian visa came out I was so skeptical but the email assured me it was legitimate. As I type this am in Mumbai on my trip...
Date of experience: August 28, 2023
Just acquired my ETA for iVisa in less than 2h, I was in the airport and they help me a lot! Many thanks, I really thought that I will lose my flight. I know it was my mistake (I think that I didn't need a visa), iVisa was my angel today.
Thanks, thanks thanks!
Tip for consumers:
Great customer service!!
Date of experience: July 25, 2023
Hi Alonso,
Thank you for sharing your positive experience with iVisa!
We are thrilled to have been able to assist you in obtaining your ETA promptly.
It's our mission to help travelers like you in times of need, and we are glad we were able to help today.
Should you have any further travel needs, don't hesitate to count on us.
Safe travels, and have a wonderful journey!
I found the instructions very easy to follow, and we are looking forward to our holiday.
Date of experience: March 23, 2024
Process were so clear and timing was very impressive.
Date of experience: March 30, 2024
My visa was issued by a government department over the weekend?
Date of experience: March 30, 2024
Founded in 2012, iVisa is a leading online visa service provider that helps travelers get the documentation they need to travel to over 130 countries. Our simple and secure application process, 24/7 customer support, and world-class security make it easy for you to get your visa and start your journey.
Through our system, you can apply online for the India eVisa, China paper visa, visa to Kenya, Turkish eVisa, Australia ETA, Bahrain visa, Sri Lanka visa, Cambodia visa, United States ESTA and many other products.
Over 1M Clients Served
We pride ourselves on being the most reliable experts in the industry. That’s why over 1M travelers have chosen iVisa to help them get their documents.
10 Years of Experience
The rules and requirements of international travel have always been hard to understand. In an effort to make it simple for people to get where they wanted to go, iVisa was born. For the last 10 years we have built a platform on top of that expertise to take the burden off of our customers with unmatched service.
iVisa Services over 180 countries
We began with a handful of travel corridors. From there, we slowly expanded our offerings while maintaining the same level of quality that they had grown to love. Today, we offer travel documentation and services to over 180 countries with experts located around the world.
Scale-up
iVisa has grown from a start-up to a scale-up over the last decade. We’ve built a sustainable, pandemic-proof, product offering while providing meaningful value to millions of people. As we continue to grow, quality and service will remain as our central tenants.
Global company with US roots
Our journey may have started in an apartment in Miami, but today we have teams and offices located across the world. From New York and Washington D.C. To Lima and Madrid, the fabric of iVisa is global and diverse.
Agility
The world changes more and more rapidly everyday, the pandemic has taught us that. At iVisa, we manage the ever changing rules and regulations required for our customers to travel on a real-time basis. Our customers can always count on us to provide them with the most up to date information.
Find out more: https://www.ivisa.com/about-us
Hi Maria,
We are delighted to have been able to assist you during your visa application process for Thailand.
We understand how challenging it can be when unexpected changes occur, and we are glad we could provide support and guidance.
Your kind words mean a lot to us, and we are thrilled that we could help with appointments and provide the necessary information to facilitate your husband's trip to Lima.
Our team is committed to making the visa application process as smooth and stress-free as possible for our customers.
We hope you and your husband have a wonderful and memorable trip to Thailand!
Best wishes from all of us at iVisa!