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iVisa has a rating of 4.5 stars from 787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iVisa most frequently mention good service, application process, and next time. iVisa ranks 2nd among Travel Visas sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 days
When the Indian high commission's rubbish website stopped working and there was a need for an urgent visa, i-visa website was quick, prompt and reliable. They even sorted out my confusion over a chat. The Indian High commission's emergency contact line also does not work. It is a such a shame.
I was very pleasantly impressed- I had not intended to click on a third party provider but apply directly for my evisa for India. However compared to my wife's experience of applying directly, it was worth the fee. The website /portal for iVisa was much easier to navigate and to populate with my details. I subsequently got talking to an ex-colleague, a PA who used to arrange travel, visas etc for execs and she said she always used a (reliable) agency for visas. So based on my limited experience, I'd use again.
Fast, easy and user friendly solutions. Very simple is app what helps go through the process
Date of experience: March 30, 2024
Super easy and fast process, I recommend for everyone.
Date of experience: March 30, 2024
I applied for a Canadian visa on the 16th of May and after receiving the assurance that it would be granted on time for my upcoming trip, I booked my ticket to Canada along with friends on the 26th of September. Being a Namibian Citizen makes it especially difficult to get the Visa in my passport.
After numerous attempts and many WhatsApps, I have received ZERO assistance in trying to establish the current status of my application. If I had gone the route of my friends and applied for it myself, I would have received it by now. But after paying an additional R3000.00 to them for submitting forms and then washing their hands on the matter is absolutely disgusting!
Tip for consumers:
Just total disappointment!!
Products used:
Visa
Date of experience: August 29, 2023
Had no idea what to expect but the process was straightforward and we received the needed visas quickly
Date of experience: February 12, 2024
Convenient, fast and user friendly service.
We got our iVisa within 48 hours and the app shows your the process and the current status of the application.
Date of experience: January 10, 2024
Amazing experience for me is Idon't have to go to embassy for applying a visa. iVisa.com is very easy to apply and very approachable and understanding staff.I will apply again sooner. Thank you very much to iVisa.Goodluck.
Date of experience: August 31, 2023
Been obtaining an Indian tourist visa for 28 years and each year the process has improved. When we think back to those days ( or sometimes 2 days!) it is now so easy, thank you
Date of experience: October 13, 2023
Ivisa dislike my review, so are trying to buy my silence and offering all kinds of refunds for me to take this honest and fair appraisal down! Sorry but I will not. This company is nothing but a scam. There are also unable to do simple maths! They have offered me a 90% refund of the $172.79 fee is was charged, which they calculate at $47.35. Not only does this company fail to deliver what they advertise, they are clear stupid as well. DO NOT USE THIS COMPANY!
I used Ivisa to apply for a Tajikistan visa and paid $235 for their 48 hour service. After 4 days I had heard nothing, so emailed them and also used their chat facility. I received no reply to my email and the chat was useless. After 6 days and having received no updates, I applied for the visa direct with the Tajikistan government. I received the visa from the government in less than 48 hours. Two days later I received an email from Ivisa saying my application via them had been rejected. No doubt because another application had been processed. I would avoid this company like the plague, they are neither honest or transparent in their communications and they lie about their ability to get your visa quickly and they charge a fortune for their "service"!
Tip for consumers:
Do not use IVISA
Date of experience: July 15, 2023
Ordered it through iVisa. Answered the questions. Sent in wrong photos for visa. Got them fixed and done correctly. Took a fair amount of time. Reasonable price and went smooth. Stress free
Date of experience: September 22, 2023
Hi Steve,
Thank you for sharing your experience with us! We're glad to hear that even though there was a small hiccup with the photos, we were able to help you fix it and complete your visa application smoothly. We appreciate your understanding and are pleased to have provided you with a stress-free experience. If you have any more travel plans in the future, don't hesitate to reach out to us. Safe travels, and best regards!
I hired IVISA to get me into the Philippines for two months. First, after I purchased their services all their links did not work so I contacted them through email. They asked a few questions then sent me a positive email saying I am all set. Sent me a document saying I am associated with the Red Cross. Basically, the documents looked fake. As I changed plans in Korea the airport agent looked at the documents provided by IVISA and made a strange face. She said never saw this paper work before and barely let me pass. Next, at the Philippines customs they would not let me in because they did not recognize the fake documents. Finally, I went to the Philippines Bureau of Immigration within one hour for my VISA extension. Super easy. I emailed IVISA several times. They act like everything is fine refunded me $35 US. They only conclusion I make is they are trying to steal your information. Do not be scared to fill out your own documents and trust your gut. If something feels off it usually is!
P. a They will claim I needed to go to the Philippines Red Cross website and fill out additional paperwork which makes zero sense since they never told me anything like that before my trip and I am not associated with the Red Cross. All this for a simple visa extension.
Tip for consumers:
Find a trustworthy worthy local to translate and fill out your own documents it is simple and easy. I was scared at first too but after the experience I discovered I have the power not some crappy website.
Products used:
None
Date of experience: March 1, 2022
Visa received as promised in less than a week. While the cost is higher than applying directly to the issuing government in my view the expense is justified.
Date of experience: January 3, 2024
Very simple and efficient application process. Customer-centered. I was pleasantly surprised, even with the standard processing time. I got my visa after 2 days, as promised.
Date of experience: May 21, 2023
Hi Shey,
Thank you for sharing your positive experience with us!
We're delighted to hear that our application process was simple, efficient, and customer-centered.
It's great to know that we were able to deliver your visa within the promised timeframe.
We appreciate your feedback and look forward to assisting you in the future.
Have a fantastic trip!
Very quick and efficiently processed and answered all queries promptly. Good service.
Date of experience: March 23, 2024
I didnt know what to do to get a vist. Then a friend told me about IVisa and gave me a link to IVisa.
It is easy to manage by my self, no problems with photo or anything
Date of experience: January 22, 2024
I have booked a visa to visit Turkey as a US citizen for 3 days from September 29th to October 2nd. A 30 day visa for US citizens is free but I was charged $39.99 for services. I paid and waited 4 hours for a confirmation email but did not receive it. I wrote an email with a request to urgently send me a visa confirmation and they sent me some kind of document. In Turkey, I was told that this document is not needed. Only a visa is needed for entering Turkey for US citiseh. I asked Ivisa to return the money that was taken from me for services, but I was refused. I do not recommend this company.
Tip for consumers:
Don't use this IVISA if you don't want to waste your money and time
Products used:
VISA service
Date of experience: October 3, 2022
Confused about requiring my self taking passport picture to submit with online application then I'm told that I have to submit two professionally taken photos.
Date of experience: October 21, 2023
Application of visa is smooth and approved rapidly.
Date of experience: March 23, 2024
I had problem with the website of the official immigration department not operating properly so used iVisa whilst a little dearer I had no problems and service was great.
Date of experience: November 14, 2023
Very professional and efficient.Would recommend to family and friends. Came through really quick.
Date of experience: March 20, 2024
IVisa charged me to get the Tajikistan visa which I found out later there is no visa for Australian citizens, and they can get a visa on arrival.
They told me my visa request is rejected, and Now I don't know if I'll get the visa on arrival or because of their mess, I won't be able to enter.
Date of experience: June 16, 2022
IVisa took 46 days to apparently 'review' my application for a simple Canadian Visitor Visa. Since initial my application, they have been repeatedly asking for information which I had already provided. No proper reply to email sent except for their generic emails. COMPLETE WASTE OF TIME. I had to cancel my visit to Canada because of the lack of due care with which my application has been handled. I DO NOT RECOMMEND IVISA AT ALL...COMPLETE SCAM.
Date of experience: April 13, 2023
Hello Namben:
We want to assure you that providing top-notch service is our top priority and we take any shortcomings very seriously, that is why we have already issued a complete refund.
We appreciate you bringing this issue to our attention and we want to assure you that we take your feedback seriously. As mentioned in our previous email, we already provided coaching to the agents involved in your case to prevent a recurrence of this issue in the future.
Thank you for your understanding and please do not hesitate to contact us if you have any further concerns.
Best regards,
The iVisa Team.
First, before paying, I waited for more than 5 hours for the ivisa team to reply on the live chat for an urgent matter. I went through ivisa because I needed to get my visa sorted quickly as I had an upcoming World Cup game that I was going to watch. I got the fast option as I was promised the application will take 3 days and obviously the visa never arrived so I had to cancel my trip which cost me a lot of money. It has been a week from now and I still have no got any replies from the team at all. They took my money and stopped offering any help. PLEASE DO NOT USE THEIR SERVICE, THEY ARE A SCAMMER
Date of experience: December 3, 2022
Hello, Eric.
Thank you for contacting us. We're sorry to hear that you had a negative experience with iVisa, and we'd like to assist you in any way we can. However, in order for us to provide you with the refund, we kindly ask that you provide us with your 6-digit order number at help@ivisa.com. This will enable us to locate your order to provide you with the solution. We appreciate your cooperation and look forward to resolving your issue.
Having applied online for the first time to renew my visa,i came across a team of persons from IVisa whom i have found to be very Caring and Committed to their task from start to finish, that is, completing the application, a very thorough exercise, going for the interview to the collecting of the Visa document. The many reminders where welcomed, especially when the interview time was getting close and the documents to be carried. I must again commend the Team for a JOB WELL DONE!
Date of experience: August 9, 2023
I applied about 1 month before I was travelling. IVisa requested 1st a different photo, then my whole itinerary for the trip with addresses and reservation confirmation numbers. Since i was traveling on a tour, I didn't have a lot of this, but spent a lot of time obtaining the information. Once submitted, I the iVisa website messages said that the government was holding it up. I finally went to the country's web site and tried to apply myself, but since iVisa had submitted something, I couldn't apply. Also the country DID NOT request all the information iVisa requested. After repeated requests, I finally got the application # from iVisa, checked the country's website, and found out that they had returned the application to iVisa, who had not responded. I made the necessary corrections, but this was 1 day before leaving, so I did not have an accepted Visa application when I arrived in the country. I spent an additional hour at the airport trying to straighten this all out. This experience caused me considerable stress and took up a lot of my time. I would not recommend working with iVisa.
Tip for consumers:
Don't work with iVisa
Products used:
did myself
Date of experience: July 16, 2021
Thanks to iVisa I could get everything done in an easy way. They helped me and guided me through the whole process, they really have an excellent and very effective service.
Tip for consumers:
They are very warm and helpful.
Products used:
China Tourist Visa
Date of experience: May 10, 2023
Hi Sara,
Thank you for sharing your positive experience with us!
At iVisa, we strive to provide our customers with excellent and effective service.
We understand that navigating through visa requirements can be complex, and we're dedicated to guiding our customers every step of the way.
It's fantastic to know that our team was able to assist you and make the process smooth for you.
If you have any further questions or need assistance with any future travel-related needs, please feel free to reach out. We're here to help!
We appreciate your kind words and look forward to serving you again in the future.
Safe travels!
Founded in 2012, iVisa is a leading online visa service provider that helps travelers get the documentation they need to travel to over 130 countries. Our simple and secure application process, 24/7 customer support, and world-class security make it easy for you to get your visa and start your journey.
Through our system, you can apply online for the India eVisa, China paper visa, visa to Kenya, Turkish eVisa, Australia ETA, Bahrain visa, Sri Lanka visa, Cambodia visa, United States ESTA and many other products.
Over 1M Clients Served
We pride ourselves on being the most reliable experts in the industry. That’s why over 1M travelers have chosen iVisa to help them get their documents.
10 Years of Experience
The rules and requirements of international travel have always been hard to understand. In an effort to make it simple for people to get where they wanted to go, iVisa was born. For the last 10 years we have built a platform on top of that expertise to take the burden off of our customers with unmatched service.
iVisa Services over 180 countries
We began with a handful of travel corridors. From there, we slowly expanded our offerings while maintaining the same level of quality that they had grown to love. Today, we offer travel documentation and services to over 180 countries with experts located around the world.
Scale-up
iVisa has grown from a start-up to a scale-up over the last decade. We’ve built a sustainable, pandemic-proof, product offering while providing meaningful value to millions of people. As we continue to grow, quality and service will remain as our central tenants.
Global company with US roots
Our journey may have started in an apartment in Miami, but today we have teams and offices located across the world. From New York and Washington D.C. To Lima and Madrid, the fabric of iVisa is global and diverse.
Agility
The world changes more and more rapidly everyday, the pandemic has taught us that. At iVisa, we manage the ever changing rules and regulations required for our customers to travel on a real-time basis. Our customers can always count on us to provide them with the most up to date information.
Find out more: https://www.ivisa.com/about-us
Hi Stuart,
We're sorry for any inconvenience you might have experience during your application for a Tajikistan visa.
We would like to clarify that in this particular case, your visa application was rejected by the Tajikistan government, and unfortunately, they did not provide us with specific details regarding the rejection.
However, as a gesture of goodwill, we're glad to inform that we've issued a 90% refund. Our aim is to address your concerns and find a suitable resolution.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are committed to resolving this matter to your satisfaction.