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iVisa has a rating of 4.5 stars from 787 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iVisa most frequently mention good service, application process, and next time. iVisa ranks 2nd among Travel Visas sites.
Proactively asks for customer feedback
This company responds to reviews on average within 7 days
When the Indian high commission's rubbish website stopped working and there was a need for an urgent visa, i-visa website was quick, prompt and reliable. They even sorted out my confusion over a chat. The Indian High commission's emergency contact line also does not work. It is a such a shame.
I was very pleasantly impressed- I had not intended to click on a third party provider but apply directly for my evisa for India. However compared to my wife's experience of applying directly, it was worth the fee. The website /portal for iVisa was much easier to navigate and to populate with my details. I subsequently got talking to an ex-colleague, a PA who used to arrange travel, visas etc for execs and she said she always used a (reliable) agency for visas. So based on my limited experience, I'd use again.
I had a last minute experience which was stressful. And the communication through the process was excellent and definitely very human rather than bot.
Date of experience: October 12, 2023
It was very nice and smooth process. The delivery time was 7 days but I received my visa within 2 days.
Date of experience: January 30, 2024
They refused to accept my photo as is, I did not want it for government purposes. When I requested a refund, they declined to give me a full refund even though I was given no product.
Tip for consumers:
Scam - they take your money and don't give you a product.
Products used:
None - photos were declined.
Date of experience: April 28, 2022
I had to travel to Russia but I'd never done it before. IVisa helped me get the invitation letter I needed so I could travel on short notice. IVisa, thank you))
Date of experience: October 9, 2023
The whole application process took less than 15 minutes and the visa processing about. 48hours for my visa to be issued.
Date of experience: February 8, 2024
I needed an Australian visa and was able to obtain it through iVisa with only a few clicks and uploads. Any issues are solely attributed to my inability to get a good photo!
Date of experience: August 31, 2023
The site ought to be easier to work with
It is too easy to make mistankes
It is difficult for people from none english speeking countries
Date of experience: February 20, 2024
I don't even know where to begin, as I just had to cancel my dream trip to India.
I had to reschedule my flight twice already waiting on their "Super Rush" service that guarantees 36 hours, but you know what you get at the 36th hour? An email that says, "Oh, sorry for the delay; it's taking longer than we thought." Then what do you get at the 56th hour? An email that says, "for no apparent reason, your visa is rejected. Sorry." Oh, let me mention what you get when you text them and email them as you wait on the edge of your seat because your flight is leaving in like 40 hours, 30 hours, 20 hours... and 8,6, and 4 hours...? Every single attempt to get in touch with them - first of all, their online agent WILL take their time, trust me. I fell asleep while waiting for their response. And the responses you get? Canned responses. I had to email them, "please do not send me another canned response. Just tell me what's happening."
Please. Do. Not. Use. This.
Different governments have a MUCH safer and faster service than these questionable brokers (I don't even know they are located). Quite frankly, you are giving them A LOT of confidential information. Just don't. Their website only features some 5-star reviews (I have no clue where they come from), and that's how I got scammed.
So, there it goes. You're welcome.
Tip for consumers:
Don't use this company.
Products used:
Cancelled trip. Nightmare.
Date of experience: March 16, 2023
Hello Cal,
I’m sorry to hear about your experience and that we didn’t meet the level of service we strive for. This time the government’s response was different from usual. Please, do not worry, we will provide you with the best solution for your case. Can you provide us your 6 digit order number and email address to contact you? We look forward to hearing from you.
All very easy and fast you don't have to almost nothing,
Date of experience: March 12, 2024
Well I got a Visa for India before they bring out the ban on India visa for Canadians,
I didn't use it yet so I cannot comment on that part, but to apply for the visa was very good and easy
So I will update when I use it.
Date of experience: October 9, 2023
Very surprised how easy to apply for visa. Got mine within 2 hours.
Date of experience: March 12, 2024
Took time but never done this before, i expect next time to be easier.
Date of experience: March 8, 2024
Easy to fill in, no problems at all.make sure you have all your information in front of you ready. The questions are easy to follow.
Date of experience: February 2, 2024
Hi Pamela,
Thank you for your feedback! We're delighted to hear that you found our visa application form easy to fill in and that you didn't encounter any problems. We understand the importance of having all the necessary information ready, and we're glad that you found the questions easy to follow.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We're here to help. Thank you for choosing our service!
Smooth all the way. Once started you just follow along and you just get there without a fuss.
Date of experience: March 8, 2024
The site was legitimate and the staff very professional.
The visa came within few hours and the price for the service wasn't expensive.
Date of experience: February 12, 2024
The photo / scan part is too precis and depending on conditions quality to the required standard is frustrating.
Date of experience: January 30, 2024
Hi David,
We understand your concerns and apologize for any inconvenience you may have experienced with our photo/scan application process. We want you to know that we value your feedback and are constantly working to improve our platform and user experience.
We encourage you to reconsider your review and want you to know that we are here to serve you. If you need further assistance or have any questions, please don't hesitate to contact us. Thank you for choosing our service and for taking the time to share your feedback with us!
Attaching and sending photos as apart of an electronic application is not easy for older people not familiar with IT.
Date of experience: December 28, 2023
It was convenient but most unfortunately my nationality was wrong and I realised this on arrival Jakarta. It was to be Maldives but was issued favour Moldava.
Date of experience: August 6, 2023
Hi Mohamed,
We really appreciate you taking the time to provide feedback! Your opinion is incredibly important and helps us make sure our services are consistently meeting the highest standards.
We are very sorry for any inconvenience you have experienced with your order and promise to do our best to provide you with excellent customer service. We have sent you an email so that we can understand and address your issues as soon as possible with your satisfaction as our highest priority.
Excellent personalised customer service for all the customers
Very happy to deal with dedicated and focused staff
Love to deal again and again with this company.
Date of experience: September 15, 2023
Hi Dattatreya!
We are delighted to hear that you had a positive experience with our fast service and efficient support. We also hope that you have a wonderful time in your travel!
Please avoid using this company for whatever reason. They are scamming people and sadly, I learned the hard way. I used this company to book an appointment for the Schengen visa at the German embassy in jamaica, according to them they would complete the form and book the appointment. After paying a fee of over $24,000JMD I kept getting messages that they need additional documents etc. I finally got a confirmation letter that the appointment was booked. After months of preparation, my appointment date had arrived, once I got to the Embassy I was told I have no appointment, my name is not on the list, they have no application form for me. They never even heard of me. I reached out to Ivisa, and they are going to tell me, Oh! The government rejected your application. You'll need to re-apply and they will refund me 20% of my money. I wish I could be more vocal and tell.my whole story, but I can only write so much. Take my advice and avoid using this company. All these positive reviews are robotics/ friends of theirs. Save your money. They are scamming people. Attached below are our whatsapp conversation, emails I received, payment I've made, confirmation letter I've received, and according to them email from the embassy in Jamaican canceling my appointment. People be vigilant, do your research. I'm a victim, learn from my mistake.
Date of experience: July 23, 2023
Hi Kerona,
We deeply apologize for the inconvenience you experienced with our service. We understand the gravity of the situation, and we want to assure you that your feedback is being taken seriously.
Upon investigating your case, we found that the German embassy in Jamaica had indeed canceled your appointment without providing any details or reasons for the cancellation.
We understand how disappointing and disheartening this must have been after months of preparation.
Please know that we are committed to rectifying this situation, and as a gesture of goodwill, we are prepared to issue a full refund for the inconvenience you faced.
Our team has reached out to you via email to initiate the refund process, and we hope that this will help alleviate some of the frustrations you encountered.
We value your trust and want to assure you that we are continuously working to improve our services and avoid similar incidents in the future.
Should you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you at every step.
Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.
Sincerely,
Ivisa have resolved my issue very quickly and professionally after my negative review based on my misunderstanding of ivisa processing.
Thank you Ivisa
Date of experience: August 11, 2023
Thanks for all the help, was really good and a fast process i appreciate the time and all the agents that clarify the questions i had. For other customers, i advise to request the visa with time.
Products used:
Canada Visa
Date of experience: May 19, 2023
Hi Juliana,
We're delighted to hear that you had a good and fast experience with our service.
Our team works hard to provide efficient and reliable visa processing, and we're glad we could assist you with any questions you had.
If you have any future travel plans or need further assistance, please don't hesitate to reach out.
Thank you for choosing iVisa!
The information on the site on how to take a photo was very clear. Manged to get a good one and submit it first time. Stress was taken out of the whole Visa application process.
Date of experience: October 21, 2023
Hi Karen,
It's wonderful to hear that the information on how to take a photo was clear and helpful for your visa application. We aim to make the process as stress-free as possible. If you ever require our services again or have more questions in the future, please don't hesitate to reach out. Your satisfaction is important to us. Safe travels!
Founded in 2012, iVisa is a leading online visa service provider that helps travelers get the documentation they need to travel to over 130 countries. Our simple and secure application process, 24/7 customer support, and world-class security make it easy for you to get your visa and start your journey.
Through our system, you can apply online for the India eVisa, China paper visa, visa to Kenya, Turkish eVisa, Australia ETA, Bahrain visa, Sri Lanka visa, Cambodia visa, United States ESTA and many other products.
Over 1M Clients Served
We pride ourselves on being the most reliable experts in the industry. That’s why over 1M travelers have chosen iVisa to help them get their documents.
10 Years of Experience
The rules and requirements of international travel have always been hard to understand. In an effort to make it simple for people to get where they wanted to go, iVisa was born. For the last 10 years we have built a platform on top of that expertise to take the burden off of our customers with unmatched service.
iVisa Services over 180 countries
We began with a handful of travel corridors. From there, we slowly expanded our offerings while maintaining the same level of quality that they had grown to love. Today, we offer travel documentation and services to over 180 countries with experts located around the world.
Scale-up
iVisa has grown from a start-up to a scale-up over the last decade. We’ve built a sustainable, pandemic-proof, product offering while providing meaningful value to millions of people. As we continue to grow, quality and service will remain as our central tenants.
Global company with US roots
Our journey may have started in an apartment in Miami, but today we have teams and offices located across the world. From New York and Washington D.C. To Lima and Madrid, the fabric of iVisa is global and diverse.
Agility
The world changes more and more rapidly everyday, the pandemic has taught us that. At iVisa, we manage the ever changing rules and regulations required for our customers to travel on a real-time basis. Our customers can always count on us to provide them with the most up to date information.
Find out more: https://www.ivisa.com/about-us
Kære Susanne,
Tak for din feedback vedrørende vores websites brugervenlighed. Vi forstår dine bekymringer vedrørende brugervenligheden, især for ikke-engelsktalende, og vi undskylder for eventuelle vanskeligheder, du har oplevet.
For at imødekomme dine bekymringer vil vi snart behandle en refusion på $25.60 til dig. Det resterende beløb på USD 89.99 er forbundet med den abonnement, du erhvervede med din første ordre. Fordelene fra dette abonnement blev anvendt i den godkendte visumorden, hvilket tillod os at undlade behandlingsgebyret og dække omkostningerne ved vores behandlingstjenester.
Vi sætter pris på din anmeldelse og din forståelse. Hvis du har yderligere spørgsmål eller bekymringer, er du velkommen til at kontakte vores kundesupportteam.
Dear Susanne,
Thank you for your feedback regarding our website usability. We understand your concerns about the ease of use, especially for non-English speakers, and we apologize for any difficulties you encountered.
To address your concerns, we will be processing a refund of $25.60 to you soon. The remaining amount of USD 89.99 is associated with the subscription you acquired with your initial order. The benefits from this subscription were utilized in the approved visa order, which allowed us to waive the processing fee, covering the cost of our processing services.
We appreciate your review and your understanding. If you have any further questions or concerns, please feel free to reach out to our customer support team.