IVRose

I can not complain about costumer service because they reply rigth away to your emails. However, is has being more than a month and I haven't receive my dress. At this point I am going to wait an other 7 days, if not i will request a full refund and hopefully they dont give any issues with my full refund.

very nice, they respond quickly but I still dont have my dress.

A full refund for unwanted items is rejected.
10% refund and keep mechanidise was offered (merchandise that does not fit and I do not want).
After going back and forth, they offered a 30% refund, then 50%, then 60% (stating this was the most they could offer) and then 70%.
I couldn't be bothered to argue it out any longer and so accepted this.
Just be aware that full refunds are not available, and the initial 10% offered can be bettered!

Alex was lovely... he was only able to do what he was authorised.

Quick easy shop, however when I wasn't happy with the order the customer service team had no intention of allowing me to send the item back. The customer service team suggested I keep the item with a small percentage refunded, however I did not want the item as the quality of the fabric was terrible, it was made out of the cheapest nylon. After this shopping experience I would never shop here again nor would I recommend Ivrose online store to anyone I know. The customer service team were not helpful to sort out refunds. Once they have your cash there is no going back. I will be avoiding Ivrose and will not be getting sucked in to any more purchases from Ivrose.

Customer service team were ridiculously unhelpful and appeared to have no intention of allowing me to refund the item I had purchased.

Did not receive my item and after 3 weeks of waiting I chased this as I had not had any acknowledgement from them whatsoever. Finally after some time I was informed this item was in short supply but they did not even have the common courtesy to let me know. I demanded a refund which was not easy but got one in the end. Would never order again from this company.

Kept stalling for a proper answer and was a struggle to get a refund

Easy to order, just a few clicks, it arrived on time the product is a great quality, I'm very pleased with it.

I missed the return period by just a few days as some of the clothes I ordered were too big and wanted an exchange or a refund and id order the same items in a different size. They at first turned me down and said I was SOL but after I raised some cane they offered me $5 to shop again on their site. Total joke.

refund exchange policy a joke

Not good as the size isn't quite right and confirmed not good idea to order clothes from overseas as the sizes vary so much.Never again.Third time unlucky 🤷‍

It took nearly 6 weeks to get items ordered when I paid fir 3 to 8 days delivery and was with me chasing. Do not use this company if you expect a decent level of service. Never again for
me.

The worst you can get, a complete wad of time .

Over a month still haven't received my order. Reaching out they said two items were out of stock. No notifications about delays.

Horrible. Follow up was slow.

Other halfway cheap looking. The white dress in my order looks cheap and tacky but the pink one is lovely and fits well.

My experience was frustrating because I was never sure that it would come to my home and disappointing, because when it finally arrived, it was red and not the brown which I had ordered.

I have not heard back from them yet.

First Time…not sure about shopping again. The shipment was weeks late and there was too mush hassle for a refund.

I have been waiting for close two months for my order and still haven't gotten it can't say much more

Top was out of stock but they let me know and said they'd send it as soon as it became available, they did, spoke to a lovely lady who couldn't have been nicer or more efficient delighted with them, great service but also very personable.

Fantastic can’t fault them

I first off want to say I never write reviews but ivrose deserves an excellent review. I now only buy my clothes from this company. I want to thank ivrose for having such a wide variety of NICE clothes for plus size, Your company makes me feel great with my body and I love the fact that you promote all sizes. You are one of rare companies that do so and this is why I will encourage your brand.

It was my first time ordering from Ivrose and I couldnt recommend the website more. It came a few weeks earlier than expected delivery date. I ordered two dresses and they were the best quality, they are stunning and fit perfect. I am definitely buying my dress from now on of Ivrose. The prices are really affordable. Will definitely be purchasing more items in the future.

I enjoy shopping here. I find just what I need and at great prices. Everything is packed well and the shipping is fast. When I am in need of something it's great being able to get it without leaving Home... I am VERY pleased...
THANKS... WELL DONE! This is by far the best website out there. You can find anything you want as well as get new ideas. If you haven't tried it you don't know what you are missing.

Customer service was great. I liked the fact that you have contacted me twice on finding out about my order. I will browse for further options but would appreciate if you could check quality of stitching before sending.

Clothing was surprisingly very cute and good quality. My shipment arrived in less than 2 weeks. I accidentally ordered something 1 size too big and customer service took care of it right away, no problems!

I ordered myself a size larger by accident and it was resolved to my satisfaction right away.

Fast shipping, garments are exactly as pictured, fabric is a little thinner on some than l expected, they all fit perfectly the sizing guide was spot on overall very happy with everything and l will definitely purchase from here again

Took a long time to deliver (but it was Christmas). Once items had arrived they were nothing like what was shown on the photos. Poor quality, and looked cheap. Sorry IVRose, I won't be ordering again.

Shipping took a LONG time. Looks just as it does in the photo, but unless you're about 6 feet tall, it's way too long, and really can't be altered due to the stuffs. Sizing options were only size, not length, so be careful…..

Even after measuring myself and spending hours trying to pick the correct sizes, the long delivery time really dims my anticipation for the lingerie line and then when received, doesn't fit or the pieces are so fragile, they create holes in the lace upon trying on. The site encourages you to buy many pieces for free shipping, but honestly, it's not worth it.