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How would you rate Jaanuu?
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Maryland
1 review
5 helpful votes
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Ordered a quite expensive set of scrubs ($80+). Its been A WEEK and the package is still on the other side of the country per the tracking number. Confirmation email has NO ORDER NUMBER and they are unreachable by phone. No phone number listed anywhere. What kind of company runs like this? Don't buy from them unless you feel like gambling with your money.

They have no problems taking money out of customers accounts, but then customers can't reach them. RIDICULOUS.

Date of experience: June 10, 2022
Georgia
1 review
0 helpful votes
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Terrible brand and customer service.
April 19, 2023

They changed their sizing without a disclaimer and taking no responsibility for sending over the wrong order and size. Waste of $400+ because of 'limitations of their system'.

Ordered 2x and recieved 1x. They have failed to take them back or address this issue the right way.

Date of experience: April 19, 2023
California
1 review
0 helpful votes
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No customer service
August 13, 2023

I work hard for my money and when you pay 229.12 $ for 4 pairs of scrubs pant and they are 3 size too big you should be able to exchange but not with this company! I'm infuriated!

Date of experience: August 13, 2023
North Carolina
5 reviews
14 helpful votes
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What a nightmare my first experience with this company was! I wear scrubs (medical staff tops) all the time and have never had such a bad experience. I'm one of those people who reads every word and checks the size chart and remeasures myself every few weeks and have never had to return a scrub to any company before because of size. The chart said I should order a Large, but since the top was nonreturnable I ordered the next size larger just to make sure. But that top lacked 4 inches even meeting! No way to zip it up! And laid flat it did not match sizing either. Under these conditions (defectively sized or mistagged size in the top) I thought I should get a refund. So I sent an email to customer service, but the person who replied did not understand the issue at all and referred to PANTS I ordered, but I only ordered the one item and it was a top. So I'm out about $50 bucks!

Date of experience: February 23, 2022
Massachusetts
1 review
0 helpful votes
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Favorite scrubs
October 17, 2020

I have so much trouble finding the perfect fit for scrubs being that I'm a short male on the slender side but the xs fits me to so well. I tried my first pair on the second it got delivered and ordered another pair immediately!

Date of experience: October 17, 2020
New Jersey
3 reviews
2 helpful votes
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Bad Face Mask
April 6, 2021

Just received 3 Jaanuu face masks. Terrible fit and function. Cant talk without the mask falling below nose and the ear straps are not adjustable. What a ripoff.

Date of experience: April 6, 2021
New York
1 review
5 helpful votes
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Embarrassing service
March 31, 2021

Decided to give these scrubs a chance, placed order. Received order confirmation, waited 2 weeks no updates, just to find out my order was cancelled, was not notified. Contacted customer support, no reply either. Placed a new order after confirming first order wasn't charged. Shipped 2 weeks later and order is messed up! Tried to get return, but they charge me for shipping? Absolute mess with this company

Date of experience: March 31, 2021
Florida
1 review
3 helpful votes
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No Customer Service
September 1, 2021

Customer Service is non-existent. Shipping is horrible. If they say 1 week expect 3-4 weeks
And there is no way to contact customer service. It is simply automated options

Date of experience: September 1, 2021
Texas
1 review
0 helpful votes
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Size and returns
December 12, 2022

The clothes run very slow and they have a very short return window. And the scrubs I chose were $100. I can't wear them or return them. There is no way to speak to them!

Date of experience: December 12, 2022
Washington
2 reviews
3 helpful votes
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Runs small
December 7, 2023

I ordered large top, medium petite bottoms and both run. Odd shaped large top runs extremely small, medium petite are still very long but super tight waistband.

Date of experience: December 7, 2023

Overview

Jaanuu has a rating of 1.4 stars from 24 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jaanuu most frequently mention and customer service. Jaanuu ranks 5th among Scrubs sites.

service
14
value
12
shipping
13
returns
10
quality
12