Jacket Sale Shop

I ordered a ski Jacket from this site, to look at a really well presented website. It looked official enough, with all the reviews and safe internet payment, however, haven't received my order, the money has gone off my account, got an e-mail telling me my order was lost and would be re-posted, then they couldn't find my order, now they are just not answering any e-mails as they have my money. They also took more money off my account than they were instructed. Not happy!