Jackie's Chocolate

I am diabetic. We are originally from California. Salt water taffy I grew up at n. Anyway my husband ordered me chocolate covered pretzels and taffy...oh andy son a box of assorted chocolates.ALL SUGAR FREE...the taste is soooooo good even my son and husband said how good it was. I have been diabetic for over 30 years.and I have NEVER tasted sugar free candies or chocolates that didn't have some type of after taste. Not these goodies. Order them for your sugar free loved ones and they will thank you

I had ordered some chocolates several times and found them quite tasty. However my last order from early June has not been delivered yet. I have called and emailed several times and always get a machine never a person.

Don't order from this company. It is a total scam! They take your money, but don't send the chocolate! I wish I was able to give them zero stars.

We ordered the subscription for 3 months and after the first month no more chocolate was delivered. Emailed and talked to them over and over and no results now they will not respond. I do not recommend using this service.!

My package arrived damaged, melted, a sticky mess. I sent them a picture and they refunded my money. The package was attracing bugs, it was nasty. I threw it away. Then they REVERSE my refund. Now they want the package back. They never told me this. They just gave me a refund without me asking. They gave a refund to make me happy, so I do not complain. Then they reverse the refund. So now I have no recourse. This is FRAUD.

Terrible delivery service and customer response. In April 2023 I placed an order with this company. It took eight weeks to receive my order. I plan to not place another order due to this terrible delivery service as well as the fact that they did not respond to my voicemail complaint. Nevertheless I tried once again in June. I paid an additional $17 for two day delivery. It is now been one week and I've still not received the products.
Given the fact that delivery services are readily available before packaging deliveries as well as the fact that their company offered two day delivery for an expensive fee, it seems outrageous that this company can not deliver product. I would urge every customer to not patronize this business.

Never again, first time experience and boy do I regret I did, worst customer service I have deal with, slow process for order, I know I should have stay with what works which is Nuts.com always get my order within 5 days

I ordered on Jan 26th 2024 and have yet to receive. I have called and left several emails.and I have got no response back.

I have to admit that I was nervous after reading all if these reviews. I ordered on May 01st and received May 15th. I was hoping to have prior to Mothers Day. Confirmation and Shipping speed can be better!

As far as the product itself... I have tasted it all. For a sugar free product IT IS DELICIOUS! The packaging is nice and presentable. Nothing was damaged or melted. GOOD JOB Jackie's! Get that order confirmation and shipping under control and you would have 5 stars from me!

I purchased a 3m subscription as a bday gift. 1st shipment didn't go out for weeks and I was told b/c its hand selected small business blah blah blah. The recipient later told me they never rec'd the 3rd shipment. When I complained, I was told to take my business elsewhere & even rec'd a link to Walmart. Don't buy from this $#*!ty place. Your money is better spent elsewhere with better product and customer service.

I ordered 2 of the 1lb Sugar Free chocolates on Black Friday 2022. December 19th and I had not received any update so I reached out to the company for an update and they couldn't give me any information on when the product would ship. I asked them to cancel the order on that day. 3 days later they sent me tracking information. I reached out to the payment processor and opened a dispute, meanwhile the package arrived and it was an empty box. Jackie's Chocolates continued to try and fight the dispute. I ended up getting my money back but I highly discourage anyone from going through the same thing that I did.

You wouldn't think that ordering a perishable item would be a hassle but lo and behold with this company it is. I placed an order that was not provided yet they managed to charge my credit card promptly. Three voicemails and two emails later, still no response from them, and now American Express is hassling me about the order and making me jump through firehoops to get the charge reversed.

Expensive. Assorted chocolate's were damaged, filling from chocolate covered cherry all over the entire box. Non perils were discolored. Very disappointed and wold NOT recommend.

First order with them 2 of the 3 items arrived damage calling there customer service was useless there response was send an email. So to ensure the issue was resolved in a timely manner I asked paypal to assist of course they did help. Here is the response from them (Jackie's Chocolate LLC
December 10,2021 at 4:57:12 PM PST
NMP) not my problem nice huh well got my money back if its not there problem my opinion there quality is in their own words NMP -buy local

Dont Waste ur Money People! Way Overpriced for the Portion Size and they Dont Pack and Ship Properly so it Arrived MELTED.
Customer Service is in another Country and All u will get from this company is the Runaround. No Replacement or Refund unless U pay for it. *

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I wish I had looked at these reviews first. This company is a scam. If you order a subscription you'll be lucky to get even 1 shipment. Their customer "service" is atrocious. Shop anywhere else.

Somehow I was signed up for a monthly subscription and a month-to-month subscription. I called, email, and chatted with the company to cancel the month-month. It was never cancelled and I continued to receive extra products and be billed $14.99 a month for shipping. After calling, I was refunded for the shipping. However, I continued to receive the extra boxes and charged for shipping. I even paid for the product I didn't want. The company began to blame me for the mistake and became unwilling to help. When asked to provide proof of my contact with them, which I provided, they IMMEDIATLY responded saying I would now be billed for the refunded shipping and sent to collections! How's that for customer service. Have a problem, ask for a reasonable solution, get threatened with collections. I have contacted the BBB. DO NOT USE/SUPPORT THIS COMPANY! They do not support their customers.

I ordered a Valentines gift for a sick relative living in a different state going into the hospital the day after Valentines. Order page and website assured Valentine's delivery. Two days before Valentine's I had received no shipping updates. Worried I used the tracking number in the order and it showed it had not shipped. I emailed the company and was assured by Aaron it had shipped and would be on time. Order never arrived and my relative went into the hospital. Order finally delivered days late and sat on relatives porch in the rain and snow, ruined. My relative's daughter went by house to collect mail and noticed the package, so damaged from weather,, she threw away the box. I notified company and asked for a refund. No response on the refund so I contacted my cc company and disputed the charge. The next day, Charlie from Jackie's Chocolate, threatened to sue me and come to my house, ruin my credit. He then proceeded to research and use my personal information, value of my house and my husband's name to threaten me further. He wrote I was stealing from Jacie's Chocolates. Like others I wish I had read the reviews on this company before ordering from them. For sure very disreputable business practices, invasion of privacy and bullying.

They sent an incorrect order and when I requested that they send the correct item, they stopped all contact. When I tried to contact them on social media, they blocked me. Do not order from them.

On September second 2022-I ordered my niece a 3 month subscription of chocolates- which she received-the chocolates are not very tasteful. They look pretty in the box but they taste like low quality chocolate. Definitely not See's Candy. Today I got another confirmation for that 3 month subscription - I wanted to look at that order so I went to their web page to log in and I keep getting a "no account with that email address" error code. Yet they send me the confirmation to that same email. So frustrating, I emailed them and they got back to me in a couple of hours, which is good-telling me the confirmation was for the last month of the 3 month subscription. I get that but I'm afraid they will keep charging me and I can't log into my account to make sure everything is canceled. I wouldn't recommend this business, the products are mediocre and the service feels like a 3rd party rip off. The chocolates came packaged in a nice zippered pouch- so that was good- but I don't trust them. Don't like the products. Don't like the way their web page killed off my account with an active subscription. And I only have 1 email address- so this is on them-100%
Order from See's Candy

I spent 75.00 on chocolate as gifts. Never received and won't respond to email, Facebook or calls. I think they are a scam.

Should hve gotten order by now. I'm going to turn in to credit card as fraud if I don't get a response immediately

Ordered over $50 on 10/15/23. Noo product, no response to emails or PayPal query! Don't waste your money!