JacquieLawson

I have been a customer at Jacquie Lawson for many, many years. Each year I give away their advent calendars... and more so in the pandemic. However this year out of 29 calendars I paid for, 17 were not installable, did not work... I feel cheated, so do the recipients... And regret having prolonged my membership for another 2 years recently, as there is NO helb from customer service, not even a reply beyond the automated "we received your message and will reply shortly"... What an atrocious way to treat your (until now! 9 faithful customers! Shame on you, Jacquie Lawson!

This business does not care whether merchandise is delivered. I was gifted an Advent card by a dear friend. I have been unable to access it, despite many efforts. When I communicated with their helpline, I was sent the same procedure that was always unavailing. They do not give phone support- ridiculous in this age of the cell phone. They could have solved the problem in a number of ways- just e-mail me the gift, assign a temporary pass code or password. Their sysyem is rigid and unbelievably user-hostile. I'm sorry I couldn't give them zero stars, for I have received zero service.

My credit card company gave me credit for the cost they charged. When asking if I wanted to renew, I continually wrote NO. If they do the same thing, the Better Business Bureau will hear from me! Bev M

Hi.
I joined Jacquie Lawson cards just before Easter 2021 and could never send an Ecard because I kept getting a yellow notice saying the person did not wish to receive my ecards that was to anyone.
So after emailing them 7 times and getting the most stupid reply's even telling me to join again for £15 as this might resolve the problem.
I had already asked 3 times for a refund which was completely ignored each time, do they think I am a complete idiot or wot! The best of it is I have used Jacquie Lawson for years and this is how they treat their customers, now an X customer. And NO I have never received my £15 refund.
Clive Coleman Gloucester.

Could not cancel had to close bank account do not use this service rip off!
I contacted the state attorneys office here and the companies state have it on file with them be careful do not give account number they will charge you charge to charge you and won't let you cancel they only sign you up and take your money rip off total rip off

I posted a negative review last year on the advent calendar and didn't think I would buy it again, but when I saw it was the Cotswolds I couldn't resist. I am thrilled with it. Enlarging the screen up and down surprises around every corner. Best one yet.

These e-cards are the most beautiful cards on the web. I love them as I can send them anywhere in the world whenever I want. The subscription is $ 20.00 for a year but if you buy 2 cards a year it has paid for itself. I have been a subscriber of Jacquie Lawson e-cards for over 10 years and I certainly would not resubscribe if I didn't love their cards and their service. My friends and family love getting the cards. Now you card send them on Facebook and FB Messenger, it's wonderful. I'm 70 years old and send cards to friends and family many times a year. Thank you Jacquie Lawson for your beautiful art work andmike Hughes-Chamberlain for your lovely music.

I have subscribed to Jacquie Lawson for many years and love her cards - definitely the most detailed and pretty interactive cards out there. And I have thoroughly enjoyed the advent calendars over the years, as have the friends that I have gifted them to. Keep up the good work!

For over 8 years I have been sending Advent Calendars for my Grandchildren to enjoy. I have purchased them for friends also. I have always bought the 10 plus as I have 8 grands. I would get an calendar as a person who purchased so many. THIS year they changed their policy WITHOUT stating that anywhere. It is my fault for assuming but after 8 yrs...now I want one for myself so I can talk to my grands about it at the discounted price but NO! They will not do that. I will have to pay the top price. Now it is just a few dollars but that is not the point. BAD service to loyal costumers As cute as the calendars are this will be our last year!

My membership expires on 3/21/2021 and when I check out the site that shows that, it shows 3/21, but when I try to send a card, it tells me my membership expired 2/18/21 and wants me to renew. That is fraudulent and they make it impossible to contact them. This is disgusting.

I had selected auto renewal fee to be charged to my credit card each year. I had to have a new credit card issued, & new card number. So J. Lawson cancelled my membership & deleted my saved address list. Yet they accepted payment from my new credit card number. They refuse to restore my address book which they've had for more than 5 yrs. I tried to cancel membership and they refuse to respond..

No phone support, Number one. No response to emails, Number two. And no apologies Number three. Bad business. Terrible communication. Only excuses and accusations of the poor intended recipients of the cards/calendars.

Jacque Lawson, I wanted to cancel my membership. I only had it for a week but I found it very hard to use and I'm computer literate. I tried to follow the directions to cancel, but it was confusing. I logged in to Chat and explained my problem. The person I contracted was very rude. He told me that there was no refund but after a year, he would not renew it. He didn't try to help me navigate the website. As far as he was concerned, the matter was closed. They have no phone for customer service and now I know the reason why. Beware.

Ever wonder why a company with over $30million in annual revenue only has 5 employees? Its because they dont care about the customer after they take your money. And their revenue is generated by selling user data including the recipients user data. Want to send Grandma an ecard? Well, with this company they will collect and sell grandmas information in additionnto yours. Just bananas

Even if you dont open the card but request to be added to their block list they record your information from THAT exchange (IP, email, etc)to sell it.

A sketchy company, hiding behind another sketchy company, owned by an even larger data mining company. All that is gross about the internet.

It's really nice to have a great selection of ecards for such a wide range of topics. Not only is the site easy to use, they notify you when the card is sent (which is within a minute or two). So nice for us procrastinators who wait until the last minute. Great site and I highly recommend it.

When ordering a card I usually get only a running dog. I have trouble or can't change the message they display. They don't answer questions or try to solve the problem. Their two major competitors have none or these problems. GO BACK TO THE OLD SYSTEM which worked for me for 25 years.

Since I can't order anything I cannot submit a proof of purchase.

I have been a Jacquie e-carder for many, many years and couldn't imagine not having them. I was there from the beginning and have spread the word as far as I can. Keep up the good work, Jacquie.
PS: Your new Holiday cards are amazing!

I am furious! This is a terrible site! I have been trying to send my daughter a birthday message for her birthday tomorrow, since I cannot send a physical one in the current circumstances! Well, today is the 23rd, tomorrow the 24th, and I keep getting the message that the date must be in the future! Then I tried to have it sent "now", and got the same message! I feel so cheated, and running out of options!

Went to "live chat" after exploring options of getting a question answered, and getting nowhere - First, I waited, and then was told "to try back later" - not good -

Jacquie Lawsons's digital cards are scenic, well designed and a treat for many of my friends and axquaintances. I have been a member for many years and my experiece is that you get much value for your money! It's convenient to use throughout the year, for special ocasions, or to say just hello to someone special, for christmas and birthdays, whenever you like.

Bad form taking money without consent need answer I know its only 10 but it is MY 10
PLEASE REPLY TO MY EMAIL AS OF TODAY. Also need to unsubscribe. Are you people having a laugh now will not accept my review

Purchased a Subway egift card which was not accepted at two separate Subways. When I complained to Jaquie Lawson Cards I was told it was not their problem. They told me I would have to go to Subway Customer Service. At the very least I thought they should give me contact numbers.

Received welcome letter stating account up and runnuing. Receive cards but cannot send. Won't respond
To requests to either resolve or refund. Stay away from these crooks.