James Free Jewelers

The design experience was good, rings are beautiful. Sherry was a pleasure to work with. Unfortunately, one of the two custom rings lost a stone only a couple weeks after we received them. Sherry said they will remake the ring but honestly, that makes me pause about the quality of the rings. We paid nearly $4k for two platinum rings with stones and one has already come apart. Hopefully the next ring is better.

I was more than pleased with Wes and Abby when I placed the order. This is a very classy store and I plan to purchase more items in the future. I received the ring today and I love it. Thanks again. Happy Holidays. Sincerely. Dawn

I was having trouble completing my purchase online so I called the company. I spoke with Molly. That was just the beginning! She stayed with me every step of the way, even including a personal thank you note with my pearls. Wow!

I needed a certain John Hardy bracelet for a birthday gift. They had the item, beautifully gift wrapped it and had it to me within 3 days. Also, can't beat their 3 year warranty and the efficient work of their customer servie people. Thank you James Free for making my wife's birthday a hugh success.

I ordered a Gucci watch on the James Free website, and had the item delivered to the Dayton store the next day. A store rep touched base with me and made sure I knew the order was in and had it ready for me that afternoon. Flawless service and product!

We have lived in this area for the past eight years and purchased many beautiful jewelry pieces from James Free.The quality of the merchandise and the professionalism of the sales staff are consistently excellent. We plan to buy many more jewelry pieces and they all will be from James Free.

Dropped off watches for repair and maintenance, customer service was great, and while one watch took some time (out of their control), my wife's watch was serviced and returned quickly. Both watches look great and are working fantastic.

I had a wonderful experience with James Free. The saleswoman was helpful, patient and low pressure. I had to call back to pick up something and she was off that day. But I left her a message and she called me back on her day off.

I will certainly use James Free in the future.

Customer Service person, Abby, went out of her way to help me. I tried to order the ring online, and had problems with the system. Abby placed the order for me, and she was most helpful, patient, and great to work with. Thank you!

This is how a long term relationship with a jeweler is established.
I started my experience with James Free passing by on a whim. I didn't happen to be dressed well and only had an idea of what I may wanted. The minute I walked in the door I was greeted Maha and I couldn't have asked to be treated any better. Throughout the next month their team found exactly what I wanted and even something special for my spouse. The jewelry is of the best quality and design. All of the staff, management and even the owner are an absolute pleasure to work with. There is no question I will be back for years to come.

The first time I visited the store it was to have my watch (which was purchased elsewhere) cleaned and the battery replaced. The owner treated me like I was a long-time customer. He even offered to have my wedding band cleaned and polished! Great customer service in a lovely store.

This site is incredible and I love the excellence this site has to offer. The jewelry is beautiful and the prices fit any budget. I would recommend this site for the lovers and the one's ready for commitment.

Wonderful shopping experience at JF! We were buying a diamond ring for my 70th birthday and our 40th wedding anniversary. I was greeted by Sergio and, after hearing our plan, he introduced us to Patricia, the custom designer. They both worked with us for quite some time, done without my calling ahead for an appointment. We returned about a week later to see the mock-up and finalize details. I just picked up my new ring which, in a word, is stunning! Patricia is a fantastic designer and kept me informed every step of the way. Both Sergio and Patricia were patient, pleasant, professional. Couldn't be happier.

Can't say enough about how AWESOME the James Free Jewelers shopping experience has been. In the past couple of months I have purchased 4 pieces of Maria Tash jewelry all at 20% off! Aside from the discount shipping was super fast and customer service notified me they received my order and also when my order shipped. A couple of items were on back order; however, customer service contacted me promptly and asked if I wanted to wait or if I wanted to cancel my order. This company personalizes the shopping experience, rather than just getting a cold computer generated message saying on back order. Ms. Nichole Eicholtz contacted me regarding the back order. She was polite, professional and answered my questions. When I received my order I was pleasantly surprised to find a hand written note thanking me for my purchase! Again, what an Awesome company! Discount codes, plus great customer service... doesn't get any better than that! Will shop again for sure. Thank You James Free Jewelers!

Absolutely beautiful merchandise. The level of customer service you receive at James Free is far above any other jeweler in our vicinity. The staff is knowledgeable and never try to upsell you but give an honest opinion. Hiroko and Sherry are two of my favorites!

It was great to walk into what, quite frankly was a much higher end jeweler than I would normally go to, and find such an enormous selection of great quality product to choose from. The staff was so friendly and willing to educate me and did not pressure me into buying something I didnt want. It was a great experience and I will definitely be back in the future.

I was looking for a piece of jewelry from an Italian manufacturer. I was able to find James Free from a search of that manufacturer.

I'm in Florida and James Free is in Ohio. It is like they are next door. So seamless to work with. They even had a piece made for me out of Italy. They took care of EVERYTHING.

As is customary, James Free has the best customer care team in the business. If Ms. Hiroko is not there everyone leans forward to support. They are all well informed on every jeweler that is on display, giving me insights to their style and inspiration, they let me see more than just the beautiful pice the show me the soul of the artist.

I ordered the EF rainbow necklace. Beautiful necklace, great customer service from Abby. She was so nice and helpful. Shipping was fast and giftwrapping was beautiful. I will definitely order from James Free again.

I took my wedding rings in for repair and inspection. The jeweler did a beautiful job, returned them to me quickly, and the price was reasonable. He cleaned and buffed them so well they looked like they did the day I got them 15 years ago; amazing!

My fiancé and I had an awesome experience shopping at James Free recently. I purchased an Omega watch, and we also knocked out the shopping for our wedding bands. The team at James Free, especially Sophia in Cincinnati, was very knowledgeable and great to work with. Will be making the trip from Columbus in order to continue shopping with JF in the future.

James Free was able to obtain a Rolex Air King that I desired. However, were unable to make me a competitive offer on my current Rolex that I was trading in. The staff was professional but in the end I will go to another Rolex retailer to obtain this watch.

My wife purchased my platinum wedding ring at James Free in 2006. Over the years, it looked dull and old. We were frankly considering a replacement. I asked James Free to polish it. I just picked it up and it is SPARKLING! It is just as brilliant as the day I first got it in 2006. It totally feels like a NEW ring. THANK YOU JAMES FREE TEAM. You're always there for all our special occasions, but this put it over the top for me. Herman