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James Free Jewelers has a rating of 4.4 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention customer service. James Free Jewelers ranks 6th among Engagement Rings sites.
James Free did what two other reputable jewelers in Oakwood said couldnt be done to my rings. They carved channels and added small diamonds to my engagement ring, and put a small diamond in the wedding band. It gave the subtle sparkle thats been missing and wanted. My husband suprised me for our 20th anniversary, with a stop at James Free. I was not looking my best going in due to yard work and painting, and I was more than a bit embarrassed going into the store. But, my salesman treated me like royalty, answered every question, and made me feel very comfortable. My rings are spectacular, and I cant thank them enough for the quality work they have done to my beautiful rings. I will always come back for my jewelry purchases, and any maintenance.
I bought a Gucci choker online and after confirming the purchase they emailed me back to tell me they had sold it in the store AFTER I had placed the order online. I spoke with Molly on the phone who seemed unsympathetic and more seemed to enjoy arguing than being helpful. That is not good customer service... Your policies are unfair to customers and I am extremely disappointed with how I was treated.
Very impressed with online shopping experience and excellent customer service. Unfortunately I'm returning the item because it didn't work for me but will definitely be a repeat customer in the future!
I have nothing but positive things to say about James Free! I had requested special accommodations for delivery as well as gift boxing options. The customer service team bent over backwards to accommodate my needs. I will be making future purchases here.
They went above what I expected. Very helpful and made sure my granddaughter would be pleased with her gift. It was delivered in time for the holidays. Highly recommend them. I received emails every step of the way. I live out of state and this was done on line. Exceptional service.
Molly, in customer service, was extremely helpful throughout my purchase. She made sure that the ring I wanted was sizable and expedited the process. Very courteous and professional at all times. Thanks to everyone!
James Free Jewelers is so fantastic. Their customer service is excellent, always communicating in a timely and respectful manner. And the product they deliver is packaged with such care that when you open the box you feel like you've received a special gift. I've been very happy with the purchases I've made with them and look forward to my next purchase. And the special financing they offer makes such a difference. I'm able to purchase jewelry and pay over time which is a great help to my finances. Can't say enough good things about this company.
I usually know what I like in jewelry however I need to rely on a jeweler to ensure that I'm buying the quality I pay for. That's why I buy the bulk of my pieces at James Free.
We are very satisfied with Jackie. We will return. It's not easy to find customer service like this anymore.
Abby was great. She ensured I was completely satisfied with my purchase and made the whole experience a breeze.
I always enjoy shopping at James Free. Everyone is extremely pleasant and helpful, even if I am just browsing.
Such an easy first purchase with you guys! Molly is the absolute BEST. Such a kind hearted and compassionate human being. I had an inconvenience with my order and she helped me throughout the entire process and communicated with me almost every day and I'm all the way in New York! Thank you so much I could go on for days about how amazing you guys are. Officially my favorite jewelry store!
Called before placing my order to make sure item was in stock and received great customer service. My bracelet came in on time and was exactly as expected. I love it! Would definitely shop here again.
Could not have been happier with my dealings with Molly and everyone else at James Free. Great experience
I had a great overall experience! I honestly didn't know what to expect, but the customer service was top notch and I received my item in no time at all! I would definitely shop here again and recommend to others!
Spoke to Nicole, great customer service!
I have no issue with Nicole, who is going out of her way to help me. The issue is this, I signed up for emails, which would give me 15% off of my first order. On the day of my purchase, the company was offering 20% off. Nicole kindly extended the 20% off to my order. Since my order had already been placed, she said the discount ($71.00) would show on my credit card as a refund. As of now, that dollar amount has not been refunded to my account. I have emailed Nicole several times to check the status, and she stated that she cannot understand why the accounting department at James Free has not credited me.
I would really like to finalize this matter. I love the earrings, and would most likely purchase again from James Free, but am a bit disappointed in how long this matter is taking to be resolved. Thank you!
Love my new earrings. Great product. Shari knew i would love them. She has a great way with her customers, making each one feel special
Molly has been extremely helpful with my purchases! She has helped me special order two Maria Tash items and has always been very responsive to my questions. I also very much appreciate the promotions. All of this has made me a frequent repeat customer. Thank you!
I had a really great experience with James Free! I ordered the sterling silver gucci earring and matching chain and I love them both! This site has affordable prices and fast shipping. I can't wait to purchase again!
I am very pleased with the repair work. Very professional service and workmanship.
Thank you James Free
Randy Ihle does a great job! Very polite and great service after the sale. Not much more to say. I don't need 100 words.
Sergio and Co. Were able to locate and acquire a very rare Patek watch for me. I could not be more satisfied! Thank you!
From start to finish everyone at James Free was helpful and I would recommend James Free to anyone! They gift wrapped my purchase at no charge so beautifully you have to see it to believe it. They even sent me a hand written letter thanking me for the purchase! I can honestly say I have never had a better experience when purchasing anything!
Thank you. Molly provided AMAZING customer service and communication. Very pleased with my purchase that was completed online without visiting store or seeing item in person. James Free Jewelers provided an excellent experience from start to finish. I hold them as a very reputable jeweler and will continue to be a patron because of the way I was treated and because of their superior sales team.
Your staff went above and beyond in finding the Gucci ring that I purchased, not once but twice because the original didn't fit! It was sold out everywhere that I looked, but somehow your contacts at Gucci came through. I am beyond thrilled, especially that I am just some random customer from New York! I will definitely be back and will highly recommend your store!
I discovered a specific style of G-Shock, while searching for a new watch, but it was sold out online and not sold at any authorized dealers. I came upon JFJ website and decided to purchase it there, based on the overall appearance of their site and high-rated reviews. I definitely made a great choice! The watch was packaged neatly and came with a hand written card, which was a really thoughtful touch. I did not realize the package would need signed for, so I missed it on the first delivery attempt. However, the rest of my experience was great, so I overlooked that minor detail.
I wanted to get Maria Tash pieces and James Free provided the best price and customer service. I will definitely be a return customer.
Molly and Abby made sure I was taken good care off and I'm so happy with my new earrings.
Gain trust and grow your business with customer reviews.
We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
James Free has served the community with passion and knowledge for over 78 years. The joy and sentiment behind each piece of jewelry that is passed from our hands to yours, is what makes our job so worthwhile. Offering unforgettable treasures worthy of celebrating your personal moment and crafted to last a lifetime is not a responsibility we, at James Free, take lightly.
From the moment you enter James Free, we strive to exceed your expectations. From a warm greeting to a hot cup of coffee, we want you to feel more than welcome. We want you to feel at home.
