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James Free Jewelers has a rating of 4.4 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention customer service. James Free Jewelers ranks 6th among Engagement Rings sites.
James Free did what two other reputable jewelers in Oakwood said couldnt be done to my rings. They carved channels and added small diamonds to my engagement ring, and put a small diamond in the wedding band. It gave the subtle sparkle thats been missing and wanted. My husband suprised me for our 20th anniversary, with a stop at James Free. I was not looking my best going in due to yard work and painting, and I was more than a bit embarrassed going into the store. But, my salesman treated me like royalty, answered every question, and made me feel very comfortable. My rings are spectacular, and I cant thank them enough for the quality work they have done to my beautiful rings. I will always come back for my jewelry purchases, and any maintenance.
I bought a Gucci choker online and after confirming the purchase they emailed me back to tell me they had sold it in the store AFTER I had placed the order online. I spoke with Molly on the phone who seemed unsympathetic and more seemed to enjoy arguing than being helpful. That is not good customer service... Your policies are unfair to customers and I am extremely disappointed with how I was treated.
Dear James Free,
At the company I work for, we value client service--as in, we live, breathe, sleep excellent client service. Every day, that is our number one focus. My experience interacting with JamesFree (from initial purchase, to communications about orders, to fast delivery time) exceeded my client service expectations. The entire experience was impressive. Thank you for the quick and efficient communication. Special thank you to Abby and Molly.
My wife was very pleased with her Christmas gift. The help was great and e en gift wrapped it for me. Thanks Liz.
My husband & I found the perfect bracelet!
The stock was wonderful and we had a great time reviewing all of the inventory.
David Katz and the entire team worked swiftly to fit and clean my watches. Multiple people jumped in to quickly get me on my way with a smile.
Great purchase experience with the best price available. The gift of pearl earrings was for my wife on our 30 year anniversary. The Mikimoto earrings were a perfect match to her Mikimoto necklace. I would definitely do business with you again.
Debbie makes the trip to JF an awesome experience! She's very knowledgeable, professional and very kind.
Very easy and pleasant experience. There was a delay in receiving my item and they reached out to me to proactively let me know and give me the option to cancel if the delay didn't work for me. Appreciated that very much! Great communication. Will likely buy from them again.
The bracelet I originally ordered for my girlfriend was canceled as it was not in stock(but the site should have prevented me from ordering). As a result of this, I ended up having nothing to present to her on the big day(Christmas)
After the bracelet mishap, I ordered two different rings for her to try. The one ring, after 2 hours started to turn her finger green. I'm unsure if the ring was real/or if the quality is poor. But regardless this has made for a terrible all-around experience.
Justin, in the Montgomery store, is very knowlegable about watches and has been a big help. I hope to do more business in the future.
Scott from the start listened to what we wanted. Step by step until my girlfriend had the ring she always hoped for.
Thank you
Very satisfied. It was out of stock when I ordered it and a representative notified me to let me know also made sure it was the right size and kept in contact and up to date with the delay and when they got the product and shipped it.
Very happy with the price I paid for what I got, too. Thank you would use again if u had something I wanted
Jackie was the first person to greet us at the door, she was wonderful and so very helpful and interested in what we were looking for.
Randy was awesome! He made the purchase so enjoyable and memorable. The watch is on my wrist now. It is my favorite! I love James Free!
Wonderful service, great people to work with and a one of a kind ring! She said yes! We had have the ring sized and was done by the next day.
Joyce made my buying experience so enjoyable. Usually you don't get this excited about spend over 6K on a watch, but she made it worth every penny. I LOVE MY NEW OMEGA SEAMASTER!
Found the best price and very attentive and accommodating customer service. They extended use of an online coupon for an specific situation and special ordered earrings for me when I was looking for pearls of a specific hue.
I recommend calling them for exceptional service. Thank you!
Item was delivered timely, in fact exactly when stated. Easy to navigate their website! The item I purchased was absolutely lovely!
I purchased the ring on a weekend and received a call on Monday morning to confirm and discuss delivery options. I choose to pick up at the Kettering store and everything went smoothly. Absolutely fantastic customer service from start to finish.
I like the product BUT the peace symbol came off the chain and trying to get it back on over the loop that is for a shorter look took me 1/2 hour - seriously. You might include instructions of how to get them back together when (and they will) come apart. I had to use a sewing needle to push the chain through - and I bet most people don't have sewing needles any more. Even that was a challenge. You can imagine how thrilled I was getting them back together and as luck would have it I had an appt. To get to so I was not pleased to spend the time grappling with it.
Abby worked with the manufacturer to get the piece I was after and got it to my quickly! Many thanks.
I ordered a pair of Gucci earrings a couple weeks prior to Christmas. They were supposed to be here in 2 days. Unfortunately, JamesFree Jewelry had to reorder more inventory because they ran out. They did not convey this information to me. I called customer service and inquired as to where my earrings were when they did not arrive within 1 week. The rep explained to me what happened, offered to gift wrap them and gave me overnight shipping when the inventory was replenished to ensure they arrived by Christmas. Overall, that was excellent customer service and I would definitely order from this jeweler again in the future.
Best service from associates to accomodate customer's needs. Their prompt service should be commended.
Great product and packaging. Thank you for the thank you card! Much appreciated! When I contacted someone through customer service, I got fast responses.
One suggestion is to receive an order confirmation after I paid fo my product so that I know my order went through.
Thank you so much!
Delighted to get a classic piece from a major designer at a great price. Service was reliable and site easy to use. Very pleased.
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We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
James Free has served the community with passion and knowledge for over 78 years. The joy and sentiment behind each piece of jewelry that is passed from our hands to yours, is what makes our job so worthwhile. Offering unforgettable treasures worthy of celebrating your personal moment and crafted to last a lifetime is not a responsibility we, at James Free, take lightly.
From the moment you enter James Free, we strive to exceed your expectations. From a warm greeting to a hot cup of coffee, we want you to feel more than welcome. We want you to feel at home.
