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James Free Jewelers has a rating of 4.4 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention customer service. James Free Jewelers ranks 6th among Engagement Rings sites.
James Free did what two other reputable jewelers in Oakwood said couldnt be done to my rings. They carved channels and added small diamonds to my engagement ring, and put a small diamond in the wedding band. It gave the subtle sparkle thats been missing and wanted. My husband suprised me for our 20th anniversary, with a stop at James Free. I was not looking my best going in due to yard work and painting, and I was more than a bit embarrassed going into the store. But, my salesman treated me like royalty, answered every question, and made me feel very comfortable. My rings are spectacular, and I cant thank them enough for the quality work they have done to my beautiful rings. I will always come back for my jewelry purchases, and any maintenance.
I bought a Gucci choker online and after confirming the purchase they emailed me back to tell me they had sold it in the store AFTER I had placed the order online. I spoke with Molly on the phone who seemed unsympathetic and more seemed to enjoy arguing than being helpful. That is not good customer service... Your policies are unfair to customers and I am extremely disappointed with how I was treated.
I needed a particular John Hardy ring as a Christmas gift. I was pleased to find it in the size I needed and also at a discounted special price. I was concerned about receiving it in time and talked to someone at James Free and was reassured that they would ship it special overnight delivery if it looked like I wouldn't get it in time for Christmas. They were true to their word and I received it in time. I will not hesitate to deal with them in the future. Thank you for your great service!
My college ring was repaired and resized promptly and at a good value. Sales consultants were very welcoming and helpful.
The costumer service was amazing! The response time was quick, and they gave me multiple updates on my order. The shipping time did take longer than I thought, but that was a problem with Gucci not JamesFree. Either way, they updated me and kept me in the loop until it arrived!
The customer service was amazing. The person I spoke with was so helpful and quick to respond. I had to change the ring size because I had ordered it too big, the sizing wasn't available at the time so I had to wait an extra week for them to receive the size I wanted. But it was totally worth the wait! The ring looks and fits amazing. Im definitely buying more jewelry from here!
A great store Purchase was great. I was disappointed in the small box it was placed in. I have ordered four other evil eye bracelets in the past and they were all packed in a long rectangular box. The small square box wasn't ideal for the bracelet. I feel sure that I can get with the store later and exchange the box. Giving all to grandchildren as gifts so I would like all to be the same. Your store is always great.
Everyone was great and very friendly. I have to say we couldn't have had a more pleasant experience, Maha was great!.
As always a great selection of unique and high quality items at a great price and always great service from Hiroko
Molly is AWESOME! Thank you for your expertise, initiative and patience in making this Christmas purchase happen. The price and service are unmatched on the internet and I will definitely come back to JamesFree for future online jewelry purchases.
Very helpful and kind sales rep - we were treated well without any pushiness. Will definitely come back again.
Hiroko as usual provided excellent service and follow-up. I will be calling in the future for additional items.
Excellent experience with Michael Koen, very professional. Made buying a family time piece effortless. Thank you.
For some reason I felt like the ring that I ordered was used or presented because it had some scuffs and scratches on the inside of it. Compared to other reviews about the ring on YouTube, I didn't see any of those scratches on the other rings and it was much more shiny.
Pros: Beautiful 18 kt. Gold strong yet dainty chain
Initial L was the perfect cursive uppercase "L" when you got close up enough to see it
It came with speedy delivery
Cons: The L initial is extremely tiny and thin! Hard to even tell what it is unless you are within a foot distance of it
Very pricey for such a teenie weenie initial L
Was contacted shortly after placing an order on something that happened to be out of stock. Found a comparable item and quickly received it in the mail and have been enjoying it ever since.
Easy to navigate through website. Offer of special financing a bonus. Easy checkout process. Always the best customer service from James Free Jewelers.
Great customer service, very helpful! Informed me of a shipping delay when my ring size was out and tried to work around it. Very pleased with my experience
My family has been shopping at James Free for 25 years. Michael and his staff treat us like family.
Worked with Molly, her attentiveness and service made it a pleasurable experience. There are plenty of stores to purchase from but Molly made the choice easy.
The continued excellent customer service from James free... specifically Molly, has made me a returning customer many a time! Look forward to my next order
The store's customer service rep kept me informed on the progress of my order and when to expect my shipment. I also received a nice discount. Overall I was very pleased with the transaction.
We are thankful that James Free always takes care of us, specifically Debbie at the Kettering office.
I love my new Gucci necklace! I received a personal email from Molly (not automated) letting me know my order was received and when it would ship out. Will purchase from again!
Price was great and customer service (including follow-up) was very friendly. Delivery took a bit since the JamesFree had to order more from the store.
This place has a great selection and great prices. However, I was disappointed with the delivery time and they had promised gift wrapping which it was not.
All of the representatives I dealt with were very helpful and responded promptly. The package arrived as expected and included a handwritten thank you note. I had a great experience.
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We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
James Free has served the community with passion and knowledge for over 78 years. The joy and sentiment behind each piece of jewelry that is passed from our hands to yours, is what makes our job so worthwhile. Offering unforgettable treasures worthy of celebrating your personal moment and crafted to last a lifetime is not a responsibility we, at James Free, take lightly.
From the moment you enter James Free, we strive to exceed your expectations. From a warm greeting to a hot cup of coffee, we want you to feel more than welcome. We want you to feel at home.
