- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
James Free Jewelers has a rating of 4.4 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention customer service. James Free Jewelers ranks 6th among Engagement Rings sites.
James Free did what two other reputable jewelers in Oakwood said couldnt be done to my rings. They carved channels and added small diamonds to my engagement ring, and put a small diamond in the wedding band. It gave the subtle sparkle thats been missing and wanted. My husband suprised me for our 20th anniversary, with a stop at James Free. I was not looking my best going in due to yard work and painting, and I was more than a bit embarrassed going into the store. But, my salesman treated me like royalty, answered every question, and made me feel very comfortable. My rings are spectacular, and I cant thank them enough for the quality work they have done to my beautiful rings. I will always come back for my jewelry purchases, and any maintenance.
I bought a Gucci choker online and after confirming the purchase they emailed me back to tell me they had sold it in the store AFTER I had placed the order online. I spoke with Molly on the phone who seemed unsympathetic and more seemed to enjoy arguing than being helpful. That is not good customer service... Your policies are unfair to customers and I am extremely disappointed with how I was treated.
Abby was wonderful! Extremely pleased with over all shopping experience & received a lovely thank you note from her as well, which was very much appreciated - very classy! Thank you!
The driver from fedex did not bring item to door didnt leave any door tag. I was home all day waiting for my product they didnt bother to come they just left it at the nearest store.
Customer service was PHENOMENAL! Will definitely shop again. She did everything she could to get my order here by the date I needed it at no extra cost. Couldn't have asked for a better experience.
I was so pleased my order was processed and shipped in time for a specific date/event!
Excellent customer service and prices were the very best best!
So happy!
Molly and Abby are a dream to work with. You've gained a long term customer. All the quality brands matched with competitive pricing, it's a win win for all jewelry lovers.
I used to live in Cincinnati and shopped in your Montgomery store. Just happened onto the website and found the pearl earrings I had been looking for.
Abby was the best! She emailed me immediately when my shipment was delayed and followed up with me until I received my earrings. I was very satisfied with the customer service they provided!
My go to for Maria Tash. An earring broke and the response was prompt and perfect. I returned the broken earring for store credit and was able to use it and a promotion to upgrade my curated ear.
I like the pay over time Thank you, Janine I needed a 1/2 larger. I contacted you and exchanged it for the larger one with just a little more additional money. Perfect! Thank you, Janine
Customer service was amazing. The communication was clear and fast. The item I ordered was back ordered, however, the communication behind it was super fast and clear. Thank you!
The notifications on the status of my order were wonderful from the moment after I placed my order! I also love my purchase, would definitely order from again!
Excellent. They reached out to me to tell me that they would get my gift to me as soon as it was in stock and gift wrapped it for free. Made it in plenty of time.
My items were received quickly, were very well packed, and turned out to be beautiful. I needed to exchange one item and the customer service was exceptionally helpful and accomodating.
I bought a Gucci ring for my daughter. The p rice was l ower t han i n other s tores. P lus, I t ook a dvantage of the discount b y February 1 4. D elivered q uickly a nd s ent a f ree3 - year w arranty a nd a thank- you letter. I strongly recommend it!
I ORDERED GUCCI ITEMS. TWO GUCCI NECKLACES THAT MATCHED TWO EARRINGS I PREVIOUSLY PURCHASED. DUE TO YOUR SITE HAVING THESE NECKLACES IN STOCK AND ALLOWING YOUR COUPONS TO APPLY, THIS IS WHAT MADE THE SALE! KEEP UP THE COUPONS! THIS IS MY FIRST TIME ORDERING AND THE REASON I CHOSE YOUR SITE TO PURCHASE FROM! BEAUTIFUL GUCCI AND GREAT QUALITY AND SERVICE DURING COVID-19.
I ordered a John Hardy pendant from Jamesfree.com. I was very pleased with their customer service. My item was discounted and delivered promptly. I would recommend jamesfree.com.
I had a great experience ordering from JamesFree. The service was fast and communication was excellent! I appreciated the personal note and attentiveness from the team.
The item I ordered was on backorder which I found out after purchasing (not thrilled), but customer service was helpful in general answering my many emails (I was in a time crunch)
Their crew went the extra mile when one of them was not in stock they were able to pick it up from another vendor truly saved the day
Slight delay due to ring not being in stock, but the delay was communicated with me properly.
Good business. Thanks
Personalized service! Email and card during the holidays! Arrived super fast and packaged beautifully. Would purchase again :)
Thank you!
Thank you for the stellar service, my wife loved the bracelet and I will definitely be a repeat customer.
Fast and easy. Great communication with customer service agent. Liked that I can use special financing and pay monthly.
They went the extra step
To beautifully wrap my order -
Actually reached out to me to ask if it was a gift! Outstanding customer service!
Gain trust and grow your business with customer reviews.
We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
James Free has served the community with passion and knowledge for over 78 years. The joy and sentiment behind each piece of jewelry that is passed from our hands to yours, is what makes our job so worthwhile. Offering unforgettable treasures worthy of celebrating your personal moment and crafted to last a lifetime is not a responsibility we, at James Free, take lightly.
From the moment you enter James Free, we strive to exceed your expectations. From a warm greeting to a hot cup of coffee, we want you to feel more than welcome. We want you to feel at home.
